2026-07-22 05:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 05:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"661cd439-bc95-4f9f-a429-de8a8f235708","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3c4a9c29-00b4-4df3-9bb2-1f85f7429534","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":186.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13365a1c-274f-4dd9-bfe9-3b60f32195d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917417605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 13365a1c-274f-4dd9-bfe9-3b60f32195d5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:28:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7699 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13365a1c-274f-4dd9-bfe9-3b60f32195d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7699
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:29:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7699 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917417605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 805f67dd-0871-4827-b32c-eba4f3cf5da0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:29:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7700 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13365a1c-274f-4dd9-bfe9-3b60f32195d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7699
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:29:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7699 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7700
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7700 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917417605339 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","run_id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 06:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917417605339 HTTP:200 response:{"status":"queued","message":"done","execution_id":"67465d60-7c16-4c07-ae44-53028a39db73","run_id":"67465d60-7c16-4c07-ae44-53028a39db73"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8aca5c3c-6021-444c-bcd4-f78af86b8f5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7701 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67465d60-7c16-4c07-ae44-53028a39db73","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 67465d60-7c16-4c07-ae44-53028a39db73
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7702 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67465d60-7c16-4c07-ae44-53028a39db73","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7702
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7702 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7701
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7701 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7701
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7701 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"3f477e5a-db09-4f08-be8e-6574f50f1852","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  नमस्कार जी\nassistant:  नमस�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67465d60-7c16-4c07-ae44-53028a39db73","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7702
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7702 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7700
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7700 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:31:00 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: 'आज', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 06:31:01 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 06:31:01 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 06:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 06:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 06:32:50 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:152
2026-07-22 06:32:51 [13.203.39.153][-][-][info][bolna] [Bolna] Response (HTTP 200): {"status":"queued","message":"done","execution_id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","run_id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:89
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-22 06:32:51 [13.203.39.153][-][-][info][bolna] [Bolna] Call initiated for EMG-00032 to Emergency Coordinator (9216060243)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-22 06:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:32:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b7b15dc8-b612-435e-a3e0-965fd56cd60b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 06:32:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:32:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:32:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:32:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7703 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:32:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7703
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:32:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:32:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:32:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:32:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7703 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":27.82,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7701
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 06:33:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7701 | status: call-disconnected | ivr_option: Emergency | source: Unknown | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7703
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 06:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7703 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":168,"total_cost":18,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8aca5c3c-6021-444c-bcd4-f78af86b8f5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7701
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7701 | status: completed | ivr_option: Emergency | source: Unknown | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.61,"transcript":"assistant: Hello\nuser:  hello \u0939\u093e\u0902 \u091c\u0940\nassistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964 \n \u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964 \n \u0915\u0943\u092a\u092f\u093e emergency portal \u0924\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7703
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from agent_id: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:678
2026-07-22 06:33:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7703 | status: call-disconnected | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":20,"total_cost":3,"transcript":"assistant: Hello\nuser:  hello \u0939\u093e\u0902 \u091c\u0940\nassistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964 \n \u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964 \n \u0915\u0943\u092a\u092f\u093e emergency portal \u0924\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 06:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7b15dc8-b612-435e-a3e0-965fd56cd60b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 06:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 06:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7703
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 06:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 06:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7703 | status: completed | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 06:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 06:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"805f67dd-0871-4827-b32c-eba4f3cf5da0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414051
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0c34e079-192a-45a6-8e28-4c0119342197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 07:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7704 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7704
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0fbbfcf1-bfa7-4b74-9c4a-43043dc9db8e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414051928","ivr_completed_at":"2026-07-22T02:17:19.012008"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7704 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7704
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0fbbfcf1-bfa7-4b74-9c4a-43043dc9db8e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414051928","ivr_completed_at":"2026-07-22T02:17:19.012008"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 07:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7704 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:47:43 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 07:47:43 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 07:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 07:48:15 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-22', day: 'Wednesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-22 07:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Jyoti Sharma', date: '22 जुलाई'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-22 07:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-22 07:48:19 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-22 07:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-22 07:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Rajeshwari Pathak', phone: '9414051928', doctor_id: 12, date: '2026-07-22', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-22 07:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-22 07:49:41 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-5722D4 — Rajeshwari Pathak with Dr. Jyoti Sharma on 2026-07-22 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-22 07:49:41 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-5722D4</span> — Dr. Jyoti Sharma on 22 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-22 07:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":31.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment \u0932\u0947\u0928\u093e \u0939\u0948\nassistant:  \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7704
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0fbbfcf1-bfa7-4b74-9c4a-43043dc9db8e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414051928","ivr_completed_at":"2026-07-22T02:17:19.012008"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 07:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7704 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":191,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment \u0932\u0947\u0928\u093e \u0939\u0948\nassistant:  \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0c34e079-192a-45a6-8e28-4c0119342197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7704
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7704 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96893b63-179a-414a-bb0c-1ae9431b0fbb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917357753
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 96893b63-179a-414a-bb0c-1ae9431b0fbb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 07:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7705 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96893b63-179a-414a-bb0c-1ae9431b0fbb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7705
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7705 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96893b63-179a-414a-bb0c-1ae9431b0fbb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":72}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7705
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 07:54:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7705 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8aca5c3c-6021-444c-bcd4-f78af86b8f5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":191.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54fee2ed-639c-4e35-aed1-948301d87fda","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917357753
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 54fee2ed-639c-4e35-aed1-948301d87fda
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 07:58:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7706 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54fee2ed-639c-4e35-aed1-948301d87fda","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7706
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 07:59:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7706 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54fee2ed-639c-4e35-aed1-948301d87fda","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7706
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 07:59:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7706 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917357753116 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6d4735a0-8711-46fb-a819-21df63108465","run_id":"6d4735a0-8711-46fb-a819-21df63108465"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 08:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917357753116 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","run_id":"b80720ec-e13e-4943-8a57-5b5a6073aa08"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6d4735a0-8711-46fb-a819-21df63108465","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6d4735a0-8711-46fb-a819-21df63108465
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7707 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b80720ec-e13e-4943-8a57-5b5a6073aa08
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7708 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6d4735a0-8711-46fb-a819-21df63108465","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7707
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7707 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7708 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c34e079-192a-45a6-8e28-4c0119342197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":191.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6d4735a0-8711-46fb-a819-21df63108465","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7707
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7707 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7708 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.1,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 08:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7708 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":7,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b80720ec-e13e-4943-8a57-5b5a6073aa08
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357753116' normalized='7357753116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357753116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 08:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7708 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a2874678-e975-4524-aee5-0317fb5fdf7c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a2874678-e975-4524-aee5-0317fb5fdf7c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7709 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a2874678-e975-4524-aee5-0317fb5fdf7c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"c42db8a2-e387-4587-9e29-6bc08047c9de","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460964324","ivr_completed_at":"2026-07-22T02:33:31.400959"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:03:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7709 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a2874678-e975-4524-aee5-0317fb5fdf7c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"c42db8a2-e387-4587-9e29-6bc08047c9de","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460964324","ivr_completed_at":"2026-07-22T02:33:31.400959"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7709 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919811817
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cf5be76a-a2ec-49b8-9f14-1f99f1511bdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7710 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18a73dd8-8859-47f9-a8fb-a9988d99bc13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919811817347","ivr_completed_at":"2026-07-22T02:34:26.664558"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7710 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18a73dd8-8859-47f9-a8fb-a9988d99bc13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919811817347","ivr_completed_at":"2026-07-22T02:34:26.664558"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7710 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a2874678-e975-4524-aee5-0317fb5fdf7c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.8,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"c42db8a2-e387-4587-9e29-6bc08047c9de","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460964324","ivr_completed_at":"2026-07-22T02:33:31.400959"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 08:04:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7709 | status: call-disconnected | ivr_option: Appointment Booking | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.53,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u090f\u0915 appointment \u091a\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18a73dd8-8859-47f9-a8fb-a9988d99bc13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919811817347","ivr_completed_at":"2026-07-22T02:34:26.664558"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7710 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":48,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u090f\u0915 appointment \u091a\u093e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf5be76a-a2ec-49b8-9f14-1f99f1511bdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18a73dd8-8859-47f9-a8fb-a9988d99bc13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919811817347","ivr_completed_at":"2026-07-22T02:34:26.664558"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 08:05:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7710 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:05:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a2874678-e975-4524-aee5-0317fb5fdf7c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":99,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:05:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a2874678-e975-4524-aee5-0317fb5fdf7c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:05:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:05:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:05:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:05:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7709 | status: completed | ivr_option: Appointment Booking | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eba7f830-118d-4373-8964-fce256cf8779","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916377073
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eba7f830-118d-4373-8964-fce256cf8779
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7711 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eba7f830-118d-4373-8964-fce256cf8779","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7711
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7711 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eba7f830-118d-4373-8964-fce256cf8779","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7711
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7711 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b80720ec-e13e-4943-8a57-5b5a6073aa08","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916377073239 HTTP:200 response:{"status":"queued","message":"done","execution_id":"128a6e59-7e37-4864-8baa-db9f82f9ac01","run_id":"128a6e59-7e37-4864-8baa-db9f82f9ac01"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"128a6e59-7e37-4864-8baa-db9f82f9ac01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 128a6e59-7e37-4864-8baa-db9f82f9ac01
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377073239' normalized='6377073239' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377073239"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7712 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"128a6e59-7e37-4864-8baa-db9f82f9ac01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7712
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377073239' normalized='6377073239' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377073239"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7712 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"128a6e59-7e37-4864-8baa-db9f82f9ac01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"128a6e59-7e37-4864-8baa-db9f82f9ac01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7712
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377073239' normalized='6377073239' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377073239"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7712 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"128a6e59-7e37-4864-8baa-db9f82f9ac01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22858f2f-f1bf-4dad-a6a0-9dea43cabee6","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919784113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 22858f2f-f1bf-4dad-a6a0-9dea43cabee6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7713 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22858f2f-f1bf-4dad-a6a0-9dea43cabee6","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7713
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7713 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22858f2f-f1bf-4dad-a6a0-9dea43cabee6","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7713
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:47:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7713 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919784113611 HTTP:200 response:{"status":"queued","message":"done","execution_id":"2e377e4f-9ade-4e50-938d-811202cdcede","run_id":"2e377e4f-9ade-4e50-938d-811202cdcede"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2e377e4f-9ade-4e50-938d-811202cdcede
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784113611' normalized='9784113611' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784113611"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7714 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7714
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784113611' normalized='9784113611' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784113611"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7714 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7714
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784113611' normalized='9784113611' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784113611"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7714 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7714
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784113611' normalized='9784113611' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784113611"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 08:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7714 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e377e4f-9ade-4e50-938d-811202cdcede
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7714
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784113611' normalized='9784113611' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784113611"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 08:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7714 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cf5be76a-a2ec-49b8-9f14-1f99f1511bdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928242
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 11e2a10a-7a9d-4e90-8c97-02cbd0729e25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 08:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7715 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3f85ec0-22b6-4b2f-9f3e-d1de9b9b0471","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928242296","ivr_completed_at":"2026-07-22T03:25:35.229493"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7715 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3f85ec0-22b6-4b2f-9f3e-d1de9b9b0471","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928242296","ivr_completed_at":"2026-07-22T03:25:35.229493"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7715 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3f85ec0-22b6-4b2f-9f3e-d1de9b9b0471","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928242296","ivr_completed_at":"2026-07-22T03:25:35.229493"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7715 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":82,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11e2a10a-7a9d-4e90-8c97-02cbd0729e25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3f85ec0-22b6-4b2f-9f3e-d1de9b9b0471","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928242296","ivr_completed_at":"2026-07-22T03:25:35.229493"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 08:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7715 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc5310ba-028f-43ac-baec-a86c5cf6937c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918290632
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fc5310ba-028f-43ac-baec-a86c5cf6937c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7716 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc5310ba-028f-43ac-baec-a86c5cf6937c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7716
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7716 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:04:02 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 98
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 09:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2e377e4f-9ade-4e50-938d-811202cdcede","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"da6ce51a-3765-49ad-84b4-52d1bc4ccfef","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: da6ce51a-3765-49ad-84b4-52d1bc4ccfef
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7717 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"da6ce51a-3765-49ad-84b4-52d1bc4ccfef","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7717
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7717 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:07:12 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 97
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc5310ba-028f-43ac-baec-a86c5cf6937c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7716
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:07:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7716 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918290632347 HTTP:200 response:{"status":"queued","message":"done","execution_id":"17a2df50-ba58-47f3-a451-b2d53aba5592","run_id":"17a2df50-ba58-47f3-a451-b2d53aba5592"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 09:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918209822660 HTTP:200 response:{"status":"queued","message":"done","execution_id":"c3b14888-2cc4-41d8-b200-2af0e3bb481d","run_id":"c3b14888-2cc4-41d8-b200-2af0e3bb481d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17a2df50-ba58-47f3-a451-b2d53aba5592","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 17a2df50-ba58-47f3-a451-b2d53aba5592
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290632347' normalized='8290632347' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290632347"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7718 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c3b14888-2cc4-41d8-b200-2af0e3bb481d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c3b14888-2cc4-41d8-b200-2af0e3bb481d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209822660' normalized='8209822660' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209822660"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7719 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c3b14888-2cc4-41d8-b200-2af0e3bb481d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7719
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209822660' normalized='8209822660' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209822660"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7719 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17a2df50-ba58-47f3-a451-b2d53aba5592","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290632347' normalized='8290632347' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290632347"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7718 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"17a2df50-ba58-47f3-a451-b2d53aba5592","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17a2df50-ba58-47f3-a451-b2d53aba5592","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290632347' normalized='8290632347' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290632347"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7718 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17a2df50-ba58-47f3-a451-b2d53aba5592","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.03,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290632347' normalized='8290632347' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290632347"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 09:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7718 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c3b14888-2cc4-41d8-b200-2af0e3bb481d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7719
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209822660' normalized='8209822660' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209822660"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7719 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"da6ce51a-3765-49ad-84b4-52d1bc4ccfef","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7717
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:11:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7717 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17a2df50-ba58-47f3-a451-b2d53aba5592","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":3,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/17a2df50-ba58-47f3-a451-b2d53aba5592
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290632347' normalized='8290632347' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290632347"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 09:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7718 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"17a2df50-ba58-47f3-a451-b2d53aba5592","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2a10a-7a9d-4e90-8c97-02cbd0729e25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918949576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 96c513ba-c755-42d7-b6ff-829685224d53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7720 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918949576637 HTTP:200 response:{"status":"queued","message":"done","execution_id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","run_id":"dbd77133-d31c-4236-8b98-19e48a0faa7c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dbd77133-d31c-4236-8b98-19e48a0faa7c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949576637' normalized='8949576637' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949576637"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7721 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7721
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949576637' normalized='8949576637' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949576637"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7721 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7720
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7720 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7721
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949576637' normalized='8949576637' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949576637"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:20:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7721 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.07,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7721
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949576637' normalized='8949576637' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949576637"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 09:20:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7721 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":5,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dbd77133-d31c-4236-8b98-19e48a0faa7c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7721
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949576637' normalized='8949576637' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949576637"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7721 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7720
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7720 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e1c9ac9-68d7-4bef-8a38-0e5abd5eebdd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314426
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9e1c9ac9-68d7-4bef-8a38-0e5abd5eebdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 09:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7722 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e1c9ac9-68d7-4bef-8a38-0e5abd5eebdd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3462e743-d7df-4c3f-afff-6d9660440573","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314426111","ivr_completed_at":"2026-07-22T04:13:48.090202"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7722 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e1c9ac9-68d7-4bef-8a38-0e5abd5eebdd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3462e743-d7df-4c3f-afff-6d9660440573","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314426111","ivr_completed_at":"2026-07-22T04:13:48.090202"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 09:43:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7722 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:44:16 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arpana Pandey', date_raw: '', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 09:44:16 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 09:44:16 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 09:44:47 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arpana Pandey', date_raw: '2026-07-22', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 09:44:47 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 09:44:47 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 09:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arpana Pandey', date: 'आज', preferred_time: '01:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-22 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-22 09:45:40 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-22 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arpana Pandey' → 1 found:  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-22 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '01:00 PM' → '01:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e1c9ac9-68d7-4bef-8a38-0e5abd5eebdd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.54,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3462e743-d7df-4c3f-afff-6d9660440573","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314426111","ivr_completed_at":"2026-07-22T04:13:48.090202"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 09:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7722 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e1c9ac9-68d7-4bef-8a38-0e5abd5eebdd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":143,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9e1c9ac9-68d7-4bef-8a38-0e5abd5eebdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3462e743-d7df-4c3f-afff-6d9660440573","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314426111","ivr_completed_at":"2026-07-22T04:13:48.090202"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 09:46:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7722 | status: completed | ivr_option: General Queries | source: Meta | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 09:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 09:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:02:37 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 10:03:07 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">not_valid</span> — lead 91
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 10:03:20 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 88
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:05:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:05:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:05:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96c513ba-c755-42d7-b6ff-829685224d53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9bac2518-e617-4bdb-87e8-bf02e3badaf9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919175514
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9bac2518-e617-4bdb-87e8-bf02e3badaf9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7723 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9bac2518-e617-4bdb-87e8-bf02e3badaf9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c6047b5c-c979-43fd-9245-0ac59435bc5b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919175514420","ivr_completed_at":"2026-07-22T04:38:06.576484"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7723 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9bac2518-e617-4bdb-87e8-bf02e3badaf9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c6047b5c-c979-43fd-9245-0ac59435bc5b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919175514420","ivr_completed_at":"2026-07-22T04:38:06.576484"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:08:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7723 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9bac2518-e617-4bdb-87e8-bf02e3badaf9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.89,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c6047b5c-c979-43fd-9245-0ac59435bc5b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919175514420","ivr_completed_at":"2026-07-22T04:38:06.576484"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7723 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8f9cf82-320d-4408-b44c-384543ca8374","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919175514
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b8f9cf82-320d-4408-b44c-384543ca8374
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7724 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9bac2518-e617-4bdb-87e8-bf02e3badaf9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":41,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9bac2518-e617-4bdb-87e8-bf02e3badaf9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c6047b5c-c979-43fd-9245-0ac59435bc5b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919175514420","ivr_completed_at":"2026-07-22T04:38:06.576484"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 10:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7723 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8f9cf82-320d-4408-b44c-384543ca8374","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"1123b4a1-4d99-4ca8-b2b1-780bea3a1f61","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919175514420","ivr_completed_at":"2026-07-22T04:38:58.885662"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7724 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8f9cf82-320d-4408-b44c-384543ca8374","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7724 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918003954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fd28bf44-44d5-4051-b63c-f535e4da1b72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7725 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:09:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8f9cf82-320d-4408-b44c-384543ca8374","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.21,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:09:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:09:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:09:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:09:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:09:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7724 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8f9cf82-320d-4408-b44c-384543ca8374","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":36,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b8f9cf82-320d-4408-b44c-384543ca8374
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7724 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60e35b85-29c5-490c-aecc-17d8d89d687c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003954259","ivr_completed_at":"2026-07-22T04:39:29.615783"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7725 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60e35b85-29c5-490c-aecc-17d8d89d687c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003954259","ivr_completed_at":"2026-07-22T04:39:29.615783"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:09:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7725 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:10:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:10:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:10:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.76,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60e35b85-29c5-490c-aecc-17d8d89d687c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003954259","ivr_completed_at":"2026-07-22T04:39:29.615783"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7725 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":87,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0939\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fd28bf44-44d5-4051-b63c-f535e4da1b72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60e35b85-29c5-490c-aecc-17d8d89d687c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003954259","ivr_completed_at":"2026-07-22T04:39:29.615783"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 10:10:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7725 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:15:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:15:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:15:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":87.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:20:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":87.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:25:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:25:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dbd77133-d31c-4236-8b98-19e48a0faa7c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:25:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fd28bf44-44d5-4051-b63c-f535e4da1b72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":87.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f151f1fa-719e-4e1c-bc8a-d1916505793b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917340187
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f151f1fa-719e-4e1c-bc8a-d1916505793b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7726 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f151f1fa-719e-4e1c-bc8a-d1916505793b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7726
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:29:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7726 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917340187904 HTTP:200 response:{"status":"queued","message":"done","execution_id":"97c3d4c1-2351-40e6-b589-87d19be7470f","run_id":"97c3d4c1-2351-40e6-b589-87d19be7470f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f151f1fa-719e-4e1c-bc8a-d1916505793b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7726
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7726 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:30:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:30:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:30:26 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f151f1fa-719e-4e1c-bc8a-d1916505793b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917340187904' normalized='7340187904' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917340187904"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7727 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917340187904' normalized='7340187904' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917340187904"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7727 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917340187904' normalized='7340187904' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917340187904"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7727 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.13,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917340187904' normalized='7340187904' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917340187904"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 10:32:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7727 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":96,"total_cost":12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/97c3d4c1-2351-40e6-b589-87d19be7470f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917340187904' normalized='7340187904' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917340187904"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 10:32:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7727 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:35:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:35:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:35:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f151f1fa-719e-4e1c-bc8a-d1916505793b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f1b76d1e-b4db-4b97-bdbf-638006bfb852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 10:38:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7728 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc396493-9a9d-4b7e-b8c3-683df2961644","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414784532","ivr_completed_at":"2026-07-22T05:08:50.463988"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7728 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc396493-9a9d-4b7e-b8c3-683df2961644","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414784532","ivr_completed_at":"2026-07-22T05:08:50.463988"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7728 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:39:41 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arpana Pandey', date_raw: 'आज', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 10:39:41 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 10:39:41 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 emergency hospital \u0939\u0948  hello  hello  hello\n
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc396493-9a9d-4b7e-b8c3-683df2961644","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414784532","ivr_completed_at":"2026-07-22T05:08:50.463988"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7728 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:40:04 [223.181.40.143][9][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":103,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 emergency hospital \u0939\u0948  hello  hello  hello\na
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1b76d1e-b4db-4b97-bdbf-638006bfb852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc396493-9a9d-4b7e-b8c3-683df2961644","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414784532","ivr_completed_at":"2026-07-22T05:08:50.463988"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 10:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7728 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 10:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:40:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:40:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:40:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":103.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:45:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:45:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:45:26 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":103.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:50:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:50:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:50:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:50:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":103.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:55:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:55:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 10:55:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":103.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:00:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:00:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:00:27 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":103.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:01:30 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">not_valid</span> — lead 99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 11:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:05:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:05:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c3d4c1-2351-40e6-b589-87d19be7470f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:05:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":103.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eab81d86-c8fa-4c9d-ad1c-627f7458c5b0","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462704
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eab81d86-c8fa-4c9d-ad1c-627f7458c5b0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7729 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eab81d86-c8fa-4c9d-ad1c-627f7458c5b0","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7729
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:08:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7729 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eab81d86-c8fa-4c9d-ad1c-627f7458c5b0","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":597,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7729
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7729 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919462704374 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a4df235c-1466-4e0c-9915-2f1f80bba2cb","run_id":"a4df235c-1466-4e0c-9915-2f1f80bba2cb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4df235c-1466-4e0c-9915-2f1f80bba2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a4df235c-1466-4e0c-9915-2f1f80bba2cb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462704374' normalized='9462704374' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462704374"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7730 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4df235c-1466-4e0c-9915-2f1f80bba2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7730
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462704374' normalized='9462704374' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462704374"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7730 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:10:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:10:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a4df235c-1466-4e0c-9915-2f1f80bba2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:10:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1b76d1e-b4db-4b97-bdbf-638006bfb852","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":103.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4df235c-1466-4e0c-9915-2f1f80bba2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7730
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462704374' normalized='9462704374' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462704374"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7730 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e608a565-d21e-427b-a3e6-1c85c81499e7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413417
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e608a565-d21e-427b-a3e6-1c85c81499e7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:14:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7731 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e608a565-d21e-427b-a3e6-1c85c81499e7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7731
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:15:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7731 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:15:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:15:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a4df235c-1466-4e0c-9915-2f1f80bba2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:15:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e608a565-d21e-427b-a3e6-1c85c81499e7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e608a565-d21e-427b-a3e6-1c85c81499e7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7731
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:15:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7731 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919413417462 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","run_id":"e2b7178c-2362-4f78-bc08-4ed3c389f846"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e2b7178c-2362-4f78-bc08-4ed3c389f846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413417462' normalized='9413417462' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413417462"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7732 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7732
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413417462' normalized='9413417462' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413417462"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7732 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7732
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413417462' normalized='9413417462' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413417462"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7732 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:20:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:20:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e608a565-d21e-427b-a3e6-1c85c81499e7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.99,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7732
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413417462' normalized='9413417462' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413417462"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 11:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7732 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e2b7178c-2362-4f78-bc08-4ed3c389f846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7732
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413417462' normalized='9413417462' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413417462"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 11:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7732 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:25:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:25:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:25:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e608a565-d21e-427b-a3e6-1c85c81499e7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e608a565-d21e-427b-a3e6-1c85c81499e7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce46b44c-aa35-4653-8f66-28e30a108c35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917891050
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ce46b44c-aa35-4653-8f66-28e30a108c35
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7733 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce46b44c-aa35-4653-8f66-28e30a108c35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"feb24d91-489d-4839-8f6d-32ff15706e31","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917891050555","ivr_completed_at":"2026-07-22T06:01:55.839784"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7733 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce46b44c-aa35-4653-8f66-28e30a108c35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"feb24d91-489d-4839-8f6d-32ff15706e31","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917891050555","ivr_completed_at":"2026-07-22T06:01:55.839784"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7733 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:32:18 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 11:32:18 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 11:32:18 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 11:32:59 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-22', day: 'Wednesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce46b44c-aa35-4653-8f66-28e30a108c35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.52,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"feb24d91-489d-4839-8f6d-32ff15706e31","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917891050555","ivr_completed_at":"2026-07-22T06:01:55.839784"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 11:33:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7733 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:33:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce46b44c-aa35-4653-8f66-28e30a108c35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":87,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:33:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce46b44c-aa35-4653-8f66-28e30a108c35
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:33:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:33:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:33:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:33:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7733 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce46b44c-aa35-4653-8f66-28e30a108c35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":87.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2a2b5bff-34fd-4f49-9aa6-79e4c601c144
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:38:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7734 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7734
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"804d9c74-0008-4131-b90b-04b29f7c02dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414600162","ivr_completed_at":"2026-07-22T06:09:05.602921"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7734 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7734
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"804d9c74-0008-4131-b90b-04b29f7c02dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414600162","ivr_completed_at":"2026-07-22T06:09:05.602921"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7734 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Urology', date_raw: '2026-07-21', check_date: '2026-07-21'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'urology' → 'Urology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 11:40:07 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">urology</span>" → Urology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-21', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 11:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-22', day: 'Wednesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-22 11:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Naman Singhal', date: '2026-07-21'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-22 11:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-21'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.23,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7734
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"804d9c74-0008-4131-b90b-04b29f7c02dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414600162","ivr_completed_at":"2026-07-22T06:09:05.602921"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 11:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7734 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:41:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":148,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u091a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:41:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2a2b5bff-34fd-4f49-9aa6-79e4c601c144
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:41:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:41:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7734
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:41:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:41:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7734 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":148.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":148.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:52:29 [223.181.40.143][9][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8f1f0a8-549a-41dd-850a-6fcb804b296b","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919784842
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e8f1f0a8-549a-41dd-850a-6fcb804b296b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7735 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8f1f0a8-549a-41dd-850a-6fcb804b296b","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7735
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7735 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2b7178c-2362-4f78-bc08-4ed3c389f846","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a2b5bff-34fd-4f49-9aa6-79e4c601c144","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":148.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8f1f0a8-549a-41dd-850a-6fcb804b296b","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7735
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7735 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91cc83e9-cd74-409c-9cdf-201bc45a6379","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918233383
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 91cc83e9-cd74-409c-9cdf-201bc45a6379
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:57:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7736 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91cc83e9-cd74-409c-9cdf-201bc45a6379","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"06492cdf-6e59-4411-9690-74fd6163a62d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233383764","ivr_completed_at":"2026-07-22T06:27:22.393993"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7736 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91cc83e9-cd74-409c-9cdf-201bc45a6379","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"06492cdf-6e59-4411-9690-74fd6163a62d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233383764","ivr_completed_at":"2026-07-22T06:27:22.393993"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:57:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7736 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:58:30 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'blood sugar' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919660341
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 60140235-bb52-47da-8322-88bf41bfa1f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:58:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7737 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7737 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6970e0c-0ad8-42aa-a346-f77120fff3ae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919351304
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e6970e0c-0ad8-42aa-a346-f77120fff3ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7738 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91cc83e9-cd74-409c-9cdf-201bc45a6379","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.35,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"06492cdf-6e59-4411-9690-74fd6163a62d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233383764","ivr_completed_at":"2026-07-22T06:27:22.393993"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7736 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6970e0c-0ad8-42aa-a346-f77120fff3ae","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"c803dcfc-4cfc-4c6e-a2fb-d6a89fab3bd9","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919351304268","ivr_completed_at":"2026-07-22T06:29:21.967919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7738 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6970e0c-0ad8-42aa-a346-f77120fff3ae","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:59:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7738 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91cc83e9-cd74-409c-9cdf-201bc45a6379","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":122,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91cc83e9-cd74-409c-9cdf-201bc45a6379
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"06492cdf-6e59-4411-9690-74fd6163a62d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233383764","ivr_completed_at":"2026-07-22T06:27:22.393993"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 11:59:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7736 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919784842478 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3ed77ced-4db7-43a6-b2d3-cf5358f58fee","run_id":"3ed77ced-4db7-43a6-b2d3-cf5358f58fee"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 12:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919660341020 HTTP:200 response:{"status":"queued","message":"done","execution_id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","run_id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe321127-1f03-4895-8020-2bc2c0ece1b4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919636642
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fe321127-1f03-4895-8020-2bc2c0ece1b4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7741 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7737 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660341020' normalized='9660341020' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660341020"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7739 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ed77ced-4db7-43a6-b2d3-cf5358f58fee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7740
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784842478' normalized='9784842478' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784842478"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7740 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660341020' normalized='9660341020' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660341020"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7739 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ed77ced-4db7-43a6-b2d3-cf5358f58fee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7740
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784842478' normalized='9784842478' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784842478"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7740 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe321127-1f03-4895-8020-2bc2c0ece1b4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7741
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7741 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ed77ced-4db7-43a6-b2d3-cf5358f58fee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7740
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784842478' normalized='9784842478' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784842478"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7740 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ed77ced-4db7-43a6-b2d3-cf5358f58fee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.09,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7740
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784842478' normalized='9784842478' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784842478"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 12:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7740 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6970e0c-0ad8-42aa-a346-f77120fff3ae","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.08,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  \u0915\u0908 \u092c\u093e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7738 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ed77ced-4db7-43a6-b2d3-cf5358f58fee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":6,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3ed77ced-4db7-43a6-b2d3-cf5358f58fee
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7740
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784842478' normalized='9784842478' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784842478"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 12:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7740 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6970e0c-0ad8-42aa-a346-f77120fff3ae","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":92,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  \u0915\u0908 \u092c\u093e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6970e0c-0ad8-42aa-a346-f77120fff3ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7738 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660341020' normalized='9660341020' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660341020"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7739 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe321127-1f03-4895-8020-2bc2c0ece1b4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7741
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7741 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":24.31,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660341020' normalized='9660341020' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660341020"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 12:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7739 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":86,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1e8ca91f-fe94-43fb-a260-6dfd085fc3d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660341020' normalized='9660341020' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7739 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1e8ca91f-fe94-43fb-a260-6dfd085fc3d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:05:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919636642933 HTTP:200 response:{"status":"queued","message":"done","execution_id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","run_id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7e6c4db0-bd08-40d1-bae9-63966cc931f4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636642933' normalized='9636642933' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636642933"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7742 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636642933' normalized='9636642933' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636642933"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7742 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636642933' normalized='9636642933' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636642933"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:10:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7742 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636642933' normalized='9636642933' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636642933"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 12:11:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7742 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":61,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7e6c4db0-bd08-40d1-bae9-63966cc931f4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636642933' normalized='9636642933' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636642933"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 12:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7742 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7e6c4db0-bd08-40d1-bae9-63966cc931f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60f12f0c-cb5f-41fc-a160-0705cb87218e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521148
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 60f12f0c-cb5f-41fc-a160-0705cb87218e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:16:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7743 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60f12f0c-cb5f-41fc-a160-0705cb87218e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7743 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c7e40e4-e195-4dfa-b258-560959d6c15c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919783376
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1c7e40e4-e195-4dfa-b258-560959d6c15c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7744 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c7e40e4-e195-4dfa-b258-560959d6c15c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7744
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7744 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60f12f0c-cb5f-41fc-a160-0705cb87218e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:19:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7743 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:20:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919521148859 HTTP:200 response:{"status":"queued","message":"done","execution_id":"880fddaa-8936-4b28-b612-48a4e4871c88","run_id":"880fddaa-8936-4b28-b612-48a4e4871c88"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 12:20:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919783376105 HTTP:200 response:{"status":"queued","message":"done","execution_id":"22fb9294-46f0-4e82-a622-66a06b57483b","run_id":"22fb9294-46f0-4e82-a622-66a06b57483b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"880fddaa-8936-4b28-b612-48a4e4871c88","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 880fddaa-8936-4b28-b612-48a4e4871c88
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521148859' normalized='9521148859' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521148859"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7745 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22fb9294-46f0-4e82-a622-66a06b57483b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 22fb9294-46f0-4e82-a622-66a06b57483b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783376105' normalized='9783376105' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783376105"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7746 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"880fddaa-8936-4b28-b612-48a4e4871c88","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521148859' normalized='9521148859' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521148859"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7745 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22fb9294-46f0-4e82-a622-66a06b57483b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7746
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783376105' normalized='9783376105' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783376105"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7746 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22fb9294-46f0-4e82-a622-66a06b57483b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"60140235-bb52-47da-8322-88bf41bfa1f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"880fddaa-8936-4b28-b612-48a4e4871c88","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521148859' normalized='9521148859' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521148859"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7745 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22fb9294-46f0-4e82-a622-66a06b57483b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7746
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783376105' normalized='9783376105' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783376105"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7746 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c7e40e4-e195-4dfa-b258-560959d6c15c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7744
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7744 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a73e098b-569d-4227-96ad-e9ddbe0b2aff","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919214303
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a73e098b-569d-4227-96ad-e9ddbe0b2aff
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7747 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a73e098b-569d-4227-96ad-e9ddbe0b2aff","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7747
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:24:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7747 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a73e098b-569d-4227-96ad-e9ddbe0b2aff","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7747
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7747 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22fb9294-46f0-4e82-a622-66a06b57483b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a73e098b-569d-4227-96ad-e9ddbe0b2aff","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919214303029 HTTP:200 response:{"status":"queued","message":"done","execution_id":"dc50d99d-22a6-44bd-9475-f96899b572f7","run_id":"dc50d99d-22a6-44bd-9475-f96899b572f7"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 12:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a73e098b-569d-4227-96ad-e9ddbe0b2aff","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214303029' normalized='9214303029' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214303029"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7748 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214303029' normalized='9214303029' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214303029"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7748 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214303029' normalized='9214303029' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214303029"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7748 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214303029' normalized='9214303029' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214303029"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7748 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff449d2b-53b4-46bc-9d2b-6391603c3cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ff449d2b-53b4-46bc-9d2b-6391603c3cfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7749 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dc50d99d-22a6-44bd-9475-f96899b572f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214303029' normalized='9214303029' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214303029"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7748 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff449d2b-53b4-46bc-9d2b-6391603c3cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7749
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b8f850a7-4b11-43a4-8d0f-8d1f40c835d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:01:07.576723"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7749 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff449d2b-53b4-46bc-9d2b-6391603c3cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7749
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b8f850a7-4b11-43a4-8d0f-8d1f40c835d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:01:07.576723"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7749 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'hba one c' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-22 12:34:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff449d2b-53b4-46bc-9d2b-6391603c3cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":25.08,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0906\u091c \u092e\u0947\u0902 test \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:34:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:34:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7749
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b8f850a7-4b11-43a4-8d0f-8d1f40c835d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:01:07.576723"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7749 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fdf03358-dd7a-4c64-ab68-0dbd5e847327","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fdf03358-dd7a-4c64-ab68-0dbd5e847327
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:34:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7750 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fdf03358-dd7a-4c64-ab68-0dbd5e847327","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d28b5427-521c-428b-ac44-8ec1203f58d1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:04:35.206324"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7750 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fdf03358-dd7a-4c64-ab68-0dbd5e847327","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d28b5427-521c-428b-ac44-8ec1203f58d1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:04:35.206324"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7750 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff449d2b-53b4-46bc-9d2b-6391603c3cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":198,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0906\u091c \u092e\u0947\u0902 test \u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ff449d2b-53b4-46bc-9d2b-6391603c3cfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7749
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b8f850a7-4b11-43a4-8d0f-8d1f40c835d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:01:07.576723"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 12:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7749 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:35:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:35:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff449d2b-53b4-46bc-9d2b-6391603c3cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":198.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fdf03358-dd7a-4c64-ab68-0dbd5e847327","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.33,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947  \u0915\u092c  \u092e\u0941\u091d\u0947 ho
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d28b5427-521c-428b-ac44-8ec1203f58d1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:04:35.206324"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7750 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fdf03358-dd7a-4c64-ab68-0dbd5e847327","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":93,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947  \u0915\u092c  \u092e\u0941\u091d\u0947 hosp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fdf03358-dd7a-4c64-ab68-0dbd5e847327
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d28b5427-521c-428b-ac44-8ec1203f58d1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413932810","ivr_completed_at":"2026-07-22T07:04:35.206324"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 12:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7750 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fdf03358-dd7a-4c64-ab68-0dbd5e847327","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fdf03358-dd7a-4c64-ab68-0dbd5e847327","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3ff722fc-5c03-42a0-aece-ac83f5aaf499
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-8FE911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Reconciled call_source='Website' on appointment FBX-8FE911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:754
2026-07-22 12:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7751 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7751
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bd7f8b8-5330-48fe-88a6-6a7fd97941e6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414600162","ivr_completed_at":"2026-07-22T07:16:31.599511"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7751 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7751
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bd7f8b8-5330-48fe-88a6-6a7fd97941e6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414600162","ivr_completed_at":"2026-07-22T07:16:31.599511"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:46:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7751 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u0906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7751
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bd7f8b8-5330-48fe-88a6-6a7fd97941e6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414600162","ivr_completed_at":"2026-07-22T07:16:31.599511"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7751 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":78,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u0906\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 12:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3ff722fc-5c03-42a0-aece-ac83f5aaf499
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 12:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 12:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7751
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 12:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 12:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7751 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 12:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:01:20 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 100
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50659992-cba4-4819-b325-cccaba5ebc18","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918824159
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 50659992-cba4-4819-b325-cccaba5ebc18
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:04:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7752 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50659992-cba4-4819-b325-cccaba5ebc18","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7752
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7752 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc50d99d-22a6-44bd-9475-f96899b572f7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:05:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6009423e-909e-4a31-b513-9c01e2434fa9","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917849851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6009423e-909e-4a31-b513-9c01e2434fa9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7753 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6009423e-909e-4a31-b513-9c01e2434fa9","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7753
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7753 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50659992-cba4-4819-b325-cccaba5ebc18","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7752
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7752 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"abfa86f9-2e10-46d2-a0d0-b11706ba31fb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413442
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: abfa86f9-2e10-46d2-a0d0-b11706ba31fb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7754 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"abfa86f9-2e10-46d2-a0d0-b11706ba31fb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7754
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7754 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6009423e-909e-4a31-b513-9c01e2434fa9","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7753
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7753 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918824159476 HTTP:200 response:{"status":"queued","message":"done","execution_id":"aa0d5d12-ddda-442d-a816-7fa7454fb664","run_id":"aa0d5d12-ddda-442d-a816-7fa7454fb664"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 13:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917849851091 HTTP:200 response:{"status":"queued","message":"done","execution_id":"16c753b6-a995-4d9e-9a92-0eac74312c2b","run_id":"16c753b6-a995-4d9e-9a92-0eac74312c2b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 13:10:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919413442039 HTTP:200 response:{"status":"queued","message":"done","execution_id":"df3770cb-1d40-4860-b21b-481163bbb319","run_id":"df3770cb-1d40-4860-b21b-481163bbb319"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"abfa86f9-2e10-46d2-a0d0-b11706ba31fb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7754
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7754 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:10:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"df3770cb-1d40-4860-b21b-481163bbb319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:10:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa0d5d12-ddda-442d-a816-7fa7454fb664","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918824159476' normalized='8824159476' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918824159476"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7757 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df3770cb-1d40-4860-b21b-481163bbb319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413442039' normalized='9413442039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413442039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7755 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16c753b6-a995-4d9e-9a92-0eac74312c2b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917849851091' normalized='7849851091' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917849851091"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7756 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa0d5d12-ddda-442d-a816-7fa7454fb664","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918824159476' normalized='8824159476' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918824159476"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7757 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16c753b6-a995-4d9e-9a92-0eac74312c2b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917849851091' normalized='7849851091' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917849851091"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7756 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df3770cb-1d40-4860-b21b-481163bbb319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413442039' normalized='9413442039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413442039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7755 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df3770cb-1d40-4860-b21b-481163bbb319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413442039' normalized='9413442039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413442039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7755 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16c753b6-a995-4d9e-9a92-0eac74312c2b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917849851091' normalized='7849851091' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917849851091"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7756 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa0d5d12-ddda-442d-a816-7fa7454fb664","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918824159476' normalized='8824159476' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918824159476"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7757 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df3770cb-1d40-4860-b21b-481163bbb319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413442039' normalized='9413442039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413442039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7755 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df3770cb-1d40-4860-b21b-481163bbb319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df3770cb-1d40-4860-b21b-481163bbb319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413442039' normalized='9413442039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413442039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:11:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7755 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3b9cb14-14cf-4f1b-b961-e43437fd5038","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918905637
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d3b9cb14-14cf-4f1b-b961-e43437fd5038
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7758 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa0d5d12-ddda-442d-a816-7fa7454fb664","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.85,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918824159476' normalized='8824159476' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918824159476"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:12:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7757 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa0d5d12-ddda-442d-a816-7fa7454fb664","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":71,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aa0d5d12-ddda-442d-a816-7fa7454fb664
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918824159476' normalized='8824159476' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918824159476"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7757 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3b9cb14-14cf-4f1b-b961-e43437fd5038","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7758
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:12:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7758 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3b9cb14-14cf-4f1b-b961-e43437fd5038","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":46}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7758
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:13:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7758 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa0d5d12-ddda-442d-a816-7fa7454fb664","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:15:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918905637443 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","run_id":"f44c3a16-f3e1-443f-840c-a66f13446aa9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f44c3a16-f3e1-443f-840c-a66f13446aa9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918905637443' normalized='8905637443' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918905637443"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7759 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918905637443' normalized='8905637443' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918905637443"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7759 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918905637443' normalized='8905637443' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918905637443"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7759 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.11,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918905637443' normalized='8905637443' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918905637443"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7759 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":8,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f44c3a16-f3e1-443f-840c-a66f13446aa9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918905637443' normalized='8905637443' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918905637443"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7759 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":8.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":8.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f44c3a16-f3e1-443f-840c-a66f13446aa9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":8.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f24fa2aa-5fa7-4250-a297-027dfcffee45","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918000766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f24fa2aa-5fa7-4250-a297-027dfcffee45
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7760 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f24fa2aa-5fa7-4250-a297-027dfcffee45","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7760
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7760 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f24fa2aa-5fa7-4250-a297-027dfcffee45","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7760
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7760 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918000766579 HTTP:200 response:{"status":"queued","message":"done","execution_id":"57986223-dda8-473c-9d94-85a926321eda","run_id":"57986223-dda8-473c-9d94-85a926321eda"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 57986223-dda8-473c-9d94-85a926321eda
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000766579' normalized='8000766579' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000766579"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7761 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000766579' normalized='8000766579' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000766579"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7761 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3ff722fc-5c03-42a0-aece-ac83f5aaf499","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000766579' normalized='8000766579' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000766579"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7761 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.04,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000766579' normalized='8000766579' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000766579"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7761 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":3,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57986223-dda8-473c-9d94-85a926321eda
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000766579' normalized='8000766579' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000766579"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 13:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7761 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917339971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8ff58583-ac6c-4ddb-90d2-6b179cf76084
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 13:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7762 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c8d0b2ea-a97e-40d6-94f8-dacef59f622b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917339971900","ivr_completed_at":"2026-07-22T08:12:56.659899"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7762 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c8d0b2ea-a97e-40d6-94f8-dacef59f622b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917339971900","ivr_completed_at":"2026-07-22T08:12:56.659899"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 13:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7762 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:43:10 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Naman Singhal', date_raw: '2026-07-22', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 13:43:10 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 13:43:10 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.39,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  urologist \u0915\u092c \u0924\u0915 \u0939\u0948\u0902\nassistant: \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c8d0b2ea-a97e-40d6-94f8-dacef59f622b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917339971900","ivr_completed_at":"2026-07-22T08:12:56.659899"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 13:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7762 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":47,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  urologist \u0915\u092c \u0924\u0915 \u0939\u0948\u0902\nassistant: \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 13:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8ff58583-ac6c-4ddb-90d2-6b179cf76084
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 13:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 13:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 13:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 13:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7762 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 13:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8ff58583-ac6c-4ddb-90d2-6b179cf76084","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3589f870-1136-4847-9542-333986889ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 14:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7763 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a5d54ed6-f410-4e63-add3-c062dfb3530f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799816020","ivr_completed_at":"2026-07-22T08:31:02.540554"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7763 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a5d54ed6-f410-4e63-add3-c062dfb3530f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799816020","ivr_completed_at":"2026-07-22T08:31:02.540554"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 14:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7763 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 14:01:23 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Mahesh Kulhari', date_raw: '2026-07-22', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 14:01:23 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Mahesh Kulhari</span>" → Dr. Mahesh Kulhari
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 14:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 9, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.57,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u092e\u0939\u0947\u0936 \u092b\u0941\u0932\u093e\u0921\u093c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a5d54ed6-f410-4e63-add3-c062dfb3530f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799816020","ivr_completed_at":"2026-07-22T08:31:02.540554"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 14:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7763 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 14:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":63,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u092e\u0939\u0947\u0936 \u092b\u0941\u0932\u093e\u0921\u093c\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 14:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3589f870-1136-4847-9542-333986889ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 14:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 14:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 14:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 14:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7763 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 14:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:25:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:25:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:45:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 14:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:00:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57986223-dda8-473c-9d94-85a926321eda","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63e195b3-3691-4604-8370-4af04976bd94","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314206
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 63e195b3-3691-4604-8370-4af04976bd94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7764 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63e195b3-3691-4604-8370-4af04976bd94","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7764
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:06:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7764 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63e195b3-3691-4604-8370-4af04976bd94","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7764
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7764 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919314206880 HTTP:200 response:{"status":"queued","message":"done","execution_id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","run_id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314206880' normalized='9314206880' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314206880"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7765 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314206880' normalized='9314206880' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314206880"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7765 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314206880' normalized='9314206880' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314206880"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7765 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.91,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314206880' normalized='9314206880' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314206880"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7765 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":28,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314206880' normalized='9314206880' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314206880"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 15:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7765 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3589f870-1136-4847-9542-333986889ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fa391e9-e678-405e-b2f7-37957b6d21b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917665337
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0fa391e9-e678-405e-b2f7-37957b6d21b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:49:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7766 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fa391e9-e678-405e-b2f7-37957b6d21b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"491ed9fe-8a2e-48f4-8a54-c90380de9483","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917665337911","ivr_completed_at":"2026-07-22T10:19:30.448699"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7766 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fa391e9-e678-405e-b2f7-37957b6d21b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"491ed9fe-8a2e-48f4-8a54-c90380de9483","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917665337911","ivr_completed_at":"2026-07-22T10:19:30.448699"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 15:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7766 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fa391e9-e678-405e-b2f7-37957b6d21b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.43,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 customer \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"491ed9fe-8a2e-48f4-8a54-c90380de9483","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917665337911","ivr_completed_at":"2026-07-22T10:19:30.448699"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 15:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7766 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0fa391e9-e678-405e-b2f7-37957b6d21b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":3.43,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fa391e9-e678-405e-b2f7-37957b6d21b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":55,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 customer \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0fa391e9-e678-405e-b2f7-37957b6d21b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7766 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0fa391e9-e678-405e-b2f7-37957b6d21b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":55.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5e1825ae-0d8c-4e83-aa65-db78dce4a2bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 15:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7767 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36a075cc-0e2f-484c-a24f-e3e7325c4271","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-22T10:29:27.465962"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 15:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7767 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36a075cc-0e2f-484c-a24f-e3e7325c4271","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-22T10:29:27.465962"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 15:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7767 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:00:50 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopaedics', date_raw: 'कल', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-22 16:00:50 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-22 16:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 16:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-22 16:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.43,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36a075cc-0e2f-484c-a24f-e3e7325c4271","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-22T10:29:27.465962"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 16:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7767 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:02:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":154,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:02:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5e1825ae-0d8c-4e83-aa65-db78dce4a2bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:02:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:02:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 16:02:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:02:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7767 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e1825ae-0d8c-4e83-aa65-db78dce4a2bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":154.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782494
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 72856768-652d-4c26-9375-abf26fe3f40b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 16:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7768 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7768
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d7c40e57-1ca3-495c-b97a-2750ae7e11f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782494154","ivr_completed_at":"2026-07-22T11:12:55.072031"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7768 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7768
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d7c40e57-1ca3-495c-b97a-2750ae7e11f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782494154","ivr_completed_at":"2026-07-22T11:12:55.072031"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 16:42:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7768 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:45:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":26.42,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947\nuser:  political monitoring test \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:45:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:45:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:45:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7768
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 16:45:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:45:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d7c40e57-1ca3-495c-b97a-2750ae7e11f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782494154","ivr_completed_at":"2026-07-22T11:12:55.072031"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:45:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 16:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7768 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:45:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"462ea0e5-cc38-4ee5-a3ac-09ee7f2add8d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:45:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":26.42,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919782494154 HTTP:200 response:{"status":"queued","message":"done","execution_id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","run_id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 943cbcba-1d27-48a2-859e-fbe9d9bf729b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782494154' normalized='9782494154' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782494154"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7769 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7769
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782494154' normalized='9782494154' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782494154"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7769 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7769
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782494154' normalized='9782494154' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782494154"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7769 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 16:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 16:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:30:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:40:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e09227c-52a0-466b-870c-cd2d146a9bf9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0e09227c-52a0-466b-870c-cd2d146a9bf9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 17:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7770 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e09227c-52a0-466b-870c-cd2d146a9bf9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"873b0126-d5fe-41b1-a342-58c7e8ff8a3f","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917597872235","ivr_completed_at":"2026-07-22T12:21:15.126866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7770 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e09227c-52a0-466b-870c-cd2d146a9bf9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 17:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7770 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 17:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e09227c-52a0-466b-870c-cd2d146a9bf9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.82,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092e\u0947\u0930\u0940 wife \u092d\u0940 \u092c\u091a\u094d\u091a\u093e\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 17:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 17:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 17:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 17:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 17:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7770 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 17:53:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e09227c-52a0-466b-870c-cd2d146a9bf9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":140,"total_cost":15,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092e\u0947\u0930\u0940 wife \u092d\u0940 \u092c\u091a\u094d\u091a\u093e\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 17:53:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0e09227c-52a0-466b-870c-cd2d146a9bf9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 17:53:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 17:53:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 17:53:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 17:53:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7770 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 17:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 17:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:00:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:03:38 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 77
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 18:04:32 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-22 18:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72856768-652d-4c26-9375-abf26fe3f40b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4dc8d013-3423-47c8-996e-d6f5bfc7e039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 18:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7771 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7771
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f78033b-53dd-4f56-ac5a-71e99039aa9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799548044","ivr_completed_at":"2026-07-22T12:43:32.058617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7771 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7771
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f78033b-53dd-4f56-ac5a-71e99039aa9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799548044","ivr_completed_at":"2026-07-22T12:43:32.058617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 18:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7771 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.45,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7771
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f78033b-53dd-4f56-ac5a-71e99039aa9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799548044","ivr_completed_at":"2026-07-22T12:43:32.058617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 18:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7771 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:14:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":48,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:14:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4dc8d013-3423-47c8-996e-d6f5bfc7e039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:14:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:14:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7771
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:14:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:14:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f78033b-53dd-4f56-ac5a-71e99039aa9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799548044","ivr_completed_at":"2026-07-22T12:43:32.058617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:14:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 18:14:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 18:14:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7771 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"943cbcba-1d27-48a2-859e-fbe9d9bf729b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78c7639c-d154-4931-bdb8-4b410779df39","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919468661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 78c7639c-d154-4931-bdb8-4b410779df39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 18:18:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7772 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78c7639c-d154-4931-bdb8-4b410779df39","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 18:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7772 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78c7639c-d154-4931-bdb8-4b410779df39","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 18:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7772 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919468661047 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6a8996af-30f4-453a-a65c-251bd70acdeb","run_id":"6a8996af-30f4-453a-a65c-251bd70acdeb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6a8996af-30f4-453a-a65c-251bd70acdeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919468661047' normalized='9468661047' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919468661047"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7773 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919468661047' normalized='9468661047' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919468661047"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 18:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7773 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919468661047' normalized='9468661047' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919468661047"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 18:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7773 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 18:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 18:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4dc8d013-3423-47c8-996e-d6f5bfc7e039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919216454
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: db5e966f-1c58-4905-a4b3-e4f254542bae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 19:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7774 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 19:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d109c7ea-351e-4b29-997e-334b3b6c45bd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216454707","ivr_completed_at":"2026-07-22T14:10:22.168982"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 19:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7774 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d109c7ea-351e-4b29-997e-334b3b6c45bd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216454707","ivr_completed_at":"2026-07-22T14:10:22.168982"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 19:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7774 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d109c7ea-351e-4b29-997e-334b3b6c45bd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216454707","ivr_completed_at":"2026-07-22T14:10:22.168982"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 19:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7774 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 19:41:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":97,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 19:41:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db5e966f-1c58-4905-a4b3-e4f254542bae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 19:41:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 19:41:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 19:41:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 19:41:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d109c7ea-351e-4b29-997e-334b3b6c45bd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216454707","ivr_completed_at":"2026-07-22T14:10:22.168982"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 19:41:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 19:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 19:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7774 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 19:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 19:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5e966f-1c58-4905-a4b3-e4f254542bae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917791981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 340a4c5a-e4fb-439a-aa9f-22cec0a7d97d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 20:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7775 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"23c8a67d-de88-46fd-a152-519781a2d197","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791981913","ivr_completed_at":"2026-07-22T15:12:04.441209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7775 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"23c8a67d-de88-46fd-a152-519781a2d197","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791981913","ivr_completed_at":"2026-07-22T15:12:04.441209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 20:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7775 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.56,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u091c\u093e\u0928\u0928\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"23c8a67d-de88-46fd-a152-519781a2d197","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791981913","ivr_completed_at":"2026-07-22T15:12:04.441209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 20:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7775 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":129,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u091c\u093e\u0928\u0928\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/340a4c5a-e4fb-439a-aa9f-22cec0a7d97d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"23c8a67d-de88-46fd-a152-519781a2d197","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791981913","ivr_completed_at":"2026-07-22T15:12:04.441209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 20:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7775 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 20:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a8996af-30f4-453a-a65c-251bd70acdeb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e7f2221a-96cf-4494-b4ef-1d1eabd567e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917073811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e7f2221a-96cf-4494-b4ef-1d1eabd567e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:29:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7776 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e7f2221a-96cf-4494-b4ef-1d1eabd567e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7776
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7776 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e7f2221a-96cf-4494-b4ef-1d1eabd567e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7776
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:29:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7776 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917073811169 HTTP:200 response:{"status":"queued","message":"done","execution_id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","run_id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073811169' normalized='7073811169' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073811169"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7777 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7777
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073811169' normalized='7073811169' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073811169"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7777 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7777
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073811169' normalized='7073811169' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073811169"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7777 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"782aed8a-6aaa-4759-89df-7c04aac5b6a9","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 782aed8a-6aaa-4759-89df-7c04aac5b6a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7778 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"782aed8a-6aaa-4759-89df-7c04aac5b6a9","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:52:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7778 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"782aed8a-6aaa-4759-89df-7c04aac5b6a9","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 21:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7778 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 21:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bc828e3a-94a8-42ac-b9b9-e6df2ff76ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 21:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799530748 HTTP:200 response:{"status":"queued","message":"done","execution_id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","run_id":"12b48b7f-da34-4ce1-a5e9-d684753e3220"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 12b48b7f-da34-4ce1-a5e9-d684753e3220
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7779 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7779
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7779 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"340a4c5a-e4fb-439a-aa9f-22cec0a7d97d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7779
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7779 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.48,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7779
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-22 22:01:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7779 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":90,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/12b48b7f-da34-4ce1-a5e9-d684753e3220
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7779
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7779 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5fb899aa-20dc-41d3-b552-ee8201b31c3f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5fb899aa-20dc-41d3-b552-ee8201b31c3f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7780 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5fb899aa-20dc-41d3-b552-ee8201b31c3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7780
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"2202309f-7972-4392-a8da-2e6ee3abac57","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919116883446","ivr_completed_at":"2026-07-22T16:33:49.108389"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7780 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5fb899aa-20dc-41d3-b552-ee8201b31c3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7780
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:03:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7780 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5fb899aa-20dc-41d3-b552-ee8201b31c3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.89,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0915\u0941\u092e\u093e\u0930 \u091c\u0940 \u092e\u0948\u0902 \u0915\u0943\u0937\u094d\u0923\u093e heart hospital \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930 \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7780
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7780 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a0027202-2cdb-4bf8-9ce7-6de2cb012794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7781 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5fb899aa-20dc-41d3-b552-ee8201b31c3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":36,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0915\u0941\u092e\u093e\u0930 \u091c\u0940 \u092e\u0948\u0902 \u0915\u0943\u0937\u094d\u0923\u093e heart hospital \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5fb899aa-20dc-41d3-b552-ee8201b31c3f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7780
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7780 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7781
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cbaa7fb4-080c-4a4d-b165-dab32550344b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116883446","ivr_completed_at":"2026-07-22T16:34:34.830409"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7781 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7781
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cbaa7fb4-080c-4a4d-b165-dab32550344b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116883446","ivr_completed_at":"2026-07-22T16:34:34.830409"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7781 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12b48b7f-da34-4ce1-a5e9-d684753e3220","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":20.48,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0924\u094b ai \u0939\u0948 \u0915\u094d\u092f\u093e  hello\nassis
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7781
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cbaa7fb4-080c-4a4d-b165-dab32550344b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116883446","ivr_completed_at":"2026-07-22T16:34:34.830409"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 22:05:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7781 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":85,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0924\u094b ai \u0939\u0948 \u0915\u094d\u092f\u093e  hello\nassistan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0027202-2cdb-4bf8-9ce7-6de2cb012794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7781
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7781 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b053e515-1620-4500-ace9-904e9f7d316a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b053e515-1620-4500-ace9-904e9f7d316a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7782 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b053e515-1620-4500-ace9-904e9f7d316a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7782
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:06:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7782 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b053e515-1620-4500-ace9-904e9f7d316a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7782
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:07:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7782 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919116883446 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","run_id":"5b56176e-bc29-4f8a-8397-75c049fea6fe"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5b56176e-bc29-4f8a-8397-75c049fea6fe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116883446' normalized='9116883446' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116883446"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7783 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: failed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7783
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116883446' normalized='9116883446' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116883446"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7783 | status: failed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0027202-2cdb-4bf8-9ce7-6de2cb012794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509633
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4ce96a26-d72f-46d9-bd0d-9a8c19a748bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7784 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5da70afb-850c-46f0-ad09-9de4b0b01251","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509633980","ivr_completed_at":"2026-07-22T17:23:24.412983"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:53:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7784 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5da70afb-850c-46f0-ad09-9de4b0b01251","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509633980","ivr_completed_at":"2026-07-22T17:23:24.412983"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:53:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7784 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.65,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  emergency \u0930\u093e\u0924 \u0930\u093e\u0924 \u0915\u094b \u0926\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5da70afb-850c-46f0-ad09-9de4b0b01251","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509633980","ivr_completed_at":"2026-07-22T17:23:24.412983"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7784 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":68,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  emergency \u0930\u093e\u0924 \u0930\u093e\u0924 \u0915\u094b \u0926\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ce96a26-d72f-46d9-bd0d-9a8c19a748bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5da70afb-850c-46f0-ad09-9de4b0b01251","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509633980","ivr_completed_at":"2026-07-22T17:23:24.412983"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 22:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7784 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b56176e-bc29-4f8a-8397-75c049fea6fe","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a70ba0d-3a91-443f-9518-f601c3a3aa96","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919610687
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2a70ba0d-3a91-443f-9518-f601c3a3aa96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7785 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a70ba0d-3a91-443f-9518-f601c3a3aa96","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7785
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7785 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a70ba0d-3a91-443f-9518-f601c3a3aa96","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7785
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 22:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7785 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919610687354 HTTP:200 response:{"status":"queued","message":"done","execution_id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","run_id":"7b1343b2-06c9-418b-a28f-53896b9fb68e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7b1343b2-06c9-418b-a28f-53896b9fb68e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610687354' normalized='9610687354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610687354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7786 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: failed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7786
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610687354' normalized='9610687354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610687354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7786 | status: failed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7058ad86-7f4c-4f3e-a200-7125368599fd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919183379
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7058ad86-7f4c-4f3e-a200-7125368599fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7787 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7058ad86-7f4c-4f3e-a200-7125368599fd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7787 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7058ad86-7f4c-4f3e-a200-7125368599fd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7787 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7b1343b2-06c9-418b-a28f-53896b9fb68e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919183379826 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","run_id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a8b974be-4441-44c4-8e5e-971d3eb2fd04
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919183379826' normalized='9183379826' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919183379826"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7788 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: failed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7788
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919183379826' normalized='9183379826' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919183379826"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7788 | status: failed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dea3d5cf-6b2e-477b-b37f-559643d46bd1","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917878896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dea3d5cf-6b2e-477b-b37f-559643d46bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:33:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7789 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dea3d5cf-6b2e-477b-b37f-559643d46bd1","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7789
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f49b688-db48-440f-9002-0129fa279fc9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:03.200843"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7789 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dea3d5cf-6b2e-477b-b37f-559643d46bd1","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7789
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f49b688-db48-440f-9002-0129fa279fc9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:03.200843"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7789 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dea3d5cf-6b2e-477b-b37f-559643d46bd1","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.4,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7789
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f49b688-db48-440f-9002-0129fa279fc9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:03.200843"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:34:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7789 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"efdf027e-c95b-4ef4-8ef8-85183196a85e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917878896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: efdf027e-c95b-4ef4-8ef8-85183196a85e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-22 23:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7790 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dea3d5cf-6b2e-477b-b37f-559643d46bd1","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":32,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dea3d5cf-6b2e-477b-b37f-559643d46bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7789
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f49b688-db48-440f-9002-0129fa279fc9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:03.200843"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:34:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7789 | status: completed | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"efdf027e-c95b-4ef4-8ef8-85183196a85e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"052d2df9-d0e9-490f-9506-0e11c4890172","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:43.791972"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7790 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"efdf027e-c95b-4ef4-8ef8-85183196a85e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"052d2df9-d0e9-490f-9506-0e11c4890172","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:43.791972"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7790 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"efdf027e-c95b-4ef4-8ef8-85183196a85e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"052d2df9-d0e9-490f-9506-0e11c4890172","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:43.791972"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7790 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"efdf027e-c95b-4ef4-8ef8-85183196a85e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":38,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/efdf027e-c95b-4ef4-8ef8-85183196a85e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"052d2df9-d0e9-490f-9506-0e11c4890172","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-22T18:04:43.791972"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-22 23:35:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7790 | status: completed | ivr_option: General Queries | source: Meta | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-22 23:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8b974be-4441-44c4-8e5e-971d3eb2fd04","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-22 23:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919116883446 HTTP:200 response:{"status":"queued","message":"done","execution_id":"ac6d7543-9efd-44c9-a162-02e5d038f251","run_id":"ac6d7543-9efd-44c9-a162-02e5d038f251"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 00:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919610687354 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b53c6c29-09e6-49c4-b5b1-95e22f78b5a0","run_id":"b53c6c29-09e6-49c4-b5b1-95e22f78b5a0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 00:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919183379826 HTTP:200 response:{"status":"queued","message":"done","execution_id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","run_id":"db3ee543-2542-45ec-8543-5fe3070bd9f1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac6d7543-9efd-44c9-a162-02e5d038f251","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ac6d7543-9efd-44c9-a162-02e5d038f251
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116883446' normalized='9116883446' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116883446"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7791 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: db3ee543-2542-45ec-8543-5fe3070bd9f1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919183379826' normalized='9183379826' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919183379826"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7792 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b53c6c29-09e6-49c4-b5b1-95e22f78b5a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b53c6c29-09e6-49c4-b5b1-95e22f78b5a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610687354' normalized='9610687354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610687354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7793 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac6d7543-9efd-44c9-a162-02e5d038f251","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: failed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7791
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116883446' normalized='9116883446' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116883446"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7791 | status: failed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b53c6c29-09e6-49c4-b5b1-95e22f78b5a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: failed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610687354' normalized='9610687354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610687354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7793 | status: failed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: failed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919183379826' normalized='9183379826' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919183379826"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7792 | status: failed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1567b86-a977-4e0d-9e45-eae695081cf2","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919183379
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c1567b86-a977-4e0d-9e45-eae695081cf2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:02:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7794 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1567b86-a977-4e0d-9e45-eae695081cf2","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7794 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1567b86-a977-4e0d-9e45-eae695081cf2","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:03:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7794 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ce96a26-d72f-46d9-bd0d-9a8c19a748bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919897339
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 15ee6e41-4e61-4535-b550-7de990bf2f02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7795 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7795
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7795 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23768ac0-1e82-4860-87ba-bf3b1283bef0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919897339
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 23768ac0-1e82-4860-87ba-bf3b1283bef0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7796 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23768ac0-1e82-4860-87ba-bf3b1283bef0","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"e14e6761-eb14-4889-b2e6-e1171648181a","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919897339663","ivr_completed_at":"2026-07-22T18:53:05.665329"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7796 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23768ac0-1e82-4860-87ba-bf3b1283bef0","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7796 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7795
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7795 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:24:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23768ac0-1e82-4860-87ba-bf3b1283bef0","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.4,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  contact number \u091c\u093e\u0907\u090f \u092c\u093e\u0924 \u0915\u0930\u0928\u0940 \u0939\u0948 \u0939\u092e\u0947\u0902\nassistant:  Patient \u0915\u093e \u0928\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:24:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:24:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:24:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:24:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:24:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7796 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:24:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23768ac0-1e82-4860-87ba-bf3b1283bef0","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":105,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  contact number \u091c\u093e\u0907\u090f \u092c\u093e\u0924 \u0915\u0930\u0928\u0940 \u0939\u0948 \u0939\u092e\u0947\u0902\nassistant:  Patient \u0915\u093e \u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:24:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23768ac0-1e82-4860-87ba-bf3b1283bef0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:24:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:24:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:24:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:24:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7796 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db3ee543-2542-45ec-8543-5fe3070bd9f1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919897339663 HTTP:200 response:{"status":"queued","message":"done","execution_id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","run_id":"77b9f6f9-2af5-4845-b92f-e9ba26947578"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 77b9f6f9-2af5-4845-b92f-e9ba26947578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897339663' normalized='9897339663' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897339663"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7797 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897339663' normalized='9897339663' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897339663"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7797 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897339663' normalized='9897339663' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897339663"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 00:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7797 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897339663' normalized='9897339663' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897339663"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 00:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7797 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/77b9f6f9-2af5-4845-b92f-e9ba26947578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897339663' normalized='9897339663' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897339663"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 00:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7797 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 00:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:45:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 00:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:50:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21bffe5e-e4ab-43c3-99a7-7498cb155ac8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919897339
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 21bffe5e-e4ab-43c3-99a7-7498cb155ac8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 03:35:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7798 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21bffe5e-e4ab-43c3-99a7-7498cb155ac8","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"89ff31f2-6d7a-4b5a-b5b2-20f756a65312","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919897339663","ivr_completed_at":"2026-07-22T22:05:58.441054"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7798 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21bffe5e-e4ab-43c3-99a7-7498cb155ac8","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 03:35:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7798 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 03:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21bffe5e-e4ab-43c3-99a7-7498cb155ac8","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.15,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u094d\u092f\u093e \u0906\u092a \u0938\u0941\u0928 \u092a\u093e \u0930\u0939\u0947 \u0939\u0948\u0902? \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 03:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 03:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 03:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 03:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 03:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7798 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 03:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21bffe5e-e4ab-43c3-99a7-7498cb155ac8","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":123,"total_cost":15,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u094d\u092f\u093e \u0906\u092a \u0938\u0941\u0928 \u092a\u093e \u0930\u0939\u0947 \u0939\u0948\u0902? \u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 03:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/21bffe5e-e4ab-43c3-99a7-7498cb155ac8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 03:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 03:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 03:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 03:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7798 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 03:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 04:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 05:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 06:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 07:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d46f0391-4d58-4420-a794-7ce655f0b1f8","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d46f0391-4d58-4420-a794-7ce655f0b1f8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7799 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d46f0391-4d58-4420-a794-7ce655f0b1f8","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7799
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7799 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d46f0391-4d58-4420-a794-7ce655f0b1f8","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7799
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7799 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77b9f6f9-2af5-4845-b92f-e9ba26947578","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799530748 HTTP:200 response:{"status":"queued","message":"done","execution_id":"465c31ed-6d69-4376-a21f-6cddbb798070","run_id":"465c31ed-6d69-4376-a21f-6cddbb798070"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 465c31ed-6d69-4376-a21f-6cddbb798070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7800 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7800 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15ee6e41-4e61-4535-b550-7de990bf2f02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7800 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917374999
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8868c1e1-860e-4b85-8e45-1f33921c6df0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:13:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7801 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c7979c6d-91c5-425c-a6d2-87f1eaec37f3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917374999957","ivr_completed_at":"2026-07-23T02:43:47.709473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7801 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c7979c6d-91c5-425c-a6d2-87f1eaec37f3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917374999957","ivr_completed_at":"2026-07-23T02:43:47.709473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:13:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7801 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:14:26 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'fnic' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":38.82,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 08:14:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7800 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":240,"total_cost":24,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/465c31ed-6d69-4376-a21f-6cddbb798070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7800 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0906\u092a\u0915\u0947 test \u0939\u094b\u0924\u0947 \u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c7979c6d-91c5-425c-a6d2-87f1eaec37f3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917374999957","ivr_completed_at":"2026-07-23T02:43:47.709473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7801 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":116,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0906\u092a\u0915\u0947 test \u0939\u094b\u0924\u0947 \u0939\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8868c1e1-860e-4b85-8e45-1f33921c6df0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c7979c6d-91c5-425c-a6d2-87f1eaec37f3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917374999957","ivr_completed_at":"2026-07-23T02:43:47.709473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 08:15:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7801 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8868c1e1-860e-4b85-8e45-1f33921c6df0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a008091-ed9c-4a7c-b7cd-17b68a52b446","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6a008091-ed9c-4a7c-b7cd-17b68a52b446
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7802 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5f16ef0-3cd2-4d08-b98d-eea03844a926","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918696943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c5f16ef0-3cd2-4d08-b98d-eea03844a926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7803 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a008091-ed9c-4a7c-b7cd-17b68a52b446","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7802
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7802 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5f16ef0-3cd2-4d08-b98d-eea03844a926","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4babf804-3bc1-4d74-ae90-103651980260","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696943054","ivr_completed_at":"2026-07-23T03:02:42.069396"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7803 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5f16ef0-3cd2-4d08-b98d-eea03844a926","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4babf804-3bc1-4d74-ae90-103651980260","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696943054","ivr_completed_at":"2026-07-23T03:02:42.069396"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:32:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7803 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a008091-ed9c-4a7c-b7cd-17b68a52b446","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7802
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:33:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7802 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:33:22 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'ultrasound' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-23 08:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5f16ef0-3cd2-4d08-b98d-eea03844a926","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.33,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 madam lower \u0915\u093e \u0930\u0939\u0924\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4babf804-3bc1-4d74-ae90-103651980260","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696943054","ivr_completed_at":"2026-07-23T03:02:42.069396"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7803 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5f16ef0-3cd2-4d08-b98d-eea03844a926","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":69,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 madam lower \u0915\u093e \u0930\u0939\u0924\u093e \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5f16ef0-3cd2-4d08-b98d-eea03844a926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4babf804-3bc1-4d74-ae90-103651980260","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696943054","ivr_completed_at":"2026-07-23T03:02:42.069396"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 08:33:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7803 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c5f16ef0-3cd2-4d08-b98d-eea03844a926","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":69.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9ac35bd-d3a6-47b7-86ae-7ce08b43a805","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d9ac35bd-d3a6-47b7-86ae-7ce08b43a805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7804 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9ac35bd-d3a6-47b7-86ae-7ce08b43a805","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ce2e99f4-272f-41b1-9d0e-5348ab0ade7d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929605797","ivr_completed_at":"2026-07-23T03:09:34.859357"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7804 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9ac35bd-d3a6-47b7-86ae-7ce08b43a805","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ce2e99f4-272f-41b1-9d0e-5348ab0ade7d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929605797","ivr_completed_at":"2026-07-23T03:09:34.859357"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7804 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:39:52 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Mahesh Kulhari', date_raw: '2026-07-22', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 08:39:52 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Mahesh Kulhari</span>" → Dr. Mahesh Kulhari
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 08:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 9, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Mahesh Kulhari', date_raw: '', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 08:39:53 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Mahesh Kulhari</span>" → Dr. Mahesh Kulhari
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 9, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 08:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9ac35bd-d3a6-47b7-86ae-7ce08b43a805","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9ac35bd-d3a6-47b7-86ae-7ce08b43a805","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.2,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: Can you please let me know? doctor \u092e\u0939\u0947\u0936 \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ce2e99f4-272f-41b1-9d0e-5348ab0ade7d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929605797","ivr_completed_at":"2026-07-23T03:09:34.859357"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 08:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7804 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9ac35bd-d3a6-47b7-86ae-7ce08b43a805","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":60,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: Can you please let me know? doctor \u092e\u0939\u0947\u0936 \u0915\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9ac35bd-d3a6-47b7-86ae-7ce08b43a805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7804 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49440c1a-16d9-40a8-88a8-6fbd229d81f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 49440c1a-16d9-40a8-88a8-6fbd229d81f5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7805 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49440c1a-16d9-40a8-88a8-6fbd229d81f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a1a14bca-26b3-4be3-93ab-5dc6cdba26a2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-23T03:14:12.528395"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7805 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49440c1a-16d9-40a8-88a8-6fbd229d81f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a1a14bca-26b3-4be3-93ab-5dc6cdba26a2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-23T03:14:12.528395"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7805 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:44:38 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-23', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-23 08:44:42 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 08:44:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 08:44:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 08:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Agrawal', date: '2026-07-23', preferred_time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 08:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 08:45:09 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 08:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 08:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:30 AM' → '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 08:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"49440c1a-16d9-40a8-88a8-6fbd229d81f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Anita Nariyani', phone: '9414059559', doctor_id: 5, date: '2026-07-23', time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 08:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:30 AM' → '10:30 AM' → '10:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 08:45:24 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-12B684 — Anita Nariyani with Dr. Utkarsh Agrawal on 2026-07-23 at 10:30 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 08:45:24 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-12B684</span> — Dr. Utkarsh Agrawal on 23 Jul 10:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab2cf470-ef67-4222-a1f0-bb3d28a7bb4a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919214010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ab2cf470-ef67-4222-a1f0-bb3d28a7bb4a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7806 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49440c1a-16d9-40a8-88a8-6fbd229d81f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  haan madam aaj aartho padik vaali uttar kudkar shagrawal ko dikha r
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a1a14bca-26b3-4be3-93ab-5dc6cdba26a2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-23T03:14:12.528395"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-12B684
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 08:45:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7805 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab2cf470-ef67-4222-a1f0-bb3d28a7bb4a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7806
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3913109c-8c4c-49a0-9637-7fba21960f4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214010448","ivr_completed_at":"2026-07-23T03:15:51.515000"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:45:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7806 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab2cf470-ef67-4222-a1f0-bb3d28a7bb4a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7806
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3913109c-8c4c-49a0-9637-7fba21960f4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214010448","ivr_completed_at":"2026-07-23T03:15:51.515000"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7806 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919511524
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 138995a8-bd1d-49e5-ace7-810ce1de8a72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:45:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7807 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:45:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49440c1a-16d9-40a8-88a8-6fbd229d81f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":109,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  haan madam aaj aartho padik vaali uttar kudkar shagrawal ko dikha ra
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:45:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/49440c1a-16d9-40a8-88a8-6fbd229d81f5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:45:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:45:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:45:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:45:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7805 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab2cf470-ef67-4222-a1f0-bb3d28a7bb4a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.1,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7806
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3913109c-8c4c-49a0-9637-7fba21960f4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214010448","ivr_completed_at":"2026-07-23T03:15:51.515000"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:45:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7806 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a38def64-e3b2-44a4-aaca-250800cf3cd3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511524976","ivr_completed_at":"2026-07-23T03:16:09.758781"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7807 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a38def64-e3b2-44a4-aaca-250800cf3cd3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511524976","ivr_completed_at":"2026-07-23T03:16:09.758781"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7807 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab2cf470-ef67-4222-a1f0-bb3d28a7bb4a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab2cf470-ef67-4222-a1f0-bb3d28a7bb4a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7806
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3913109c-8c4c-49a0-9637-7fba21960f4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214010448","ivr_completed_at":"2026-07-23T03:15:51.515000"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7806 | status: completed | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0f8fc73-7e35-4d2e-a71e-5f9e2b70b6a7","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919214010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c0f8fc73-7e35-4d2e-a71e-5f9e2b70b6a7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 08:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7808 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0f8fc73-7e35-4d2e-a71e-5f9e2b70b6a7","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","call_sid":"ba20b8fd-3b14-4bdc-b945-01fb82f2fdb8","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919214010448","ivr_completed_at":"2026-07-23T03:16:42.240438"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7808 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0f8fc73-7e35-4d2e-a71e-5f9e2b70b6a7","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:46:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7808 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:46:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0f8fc73-7e35-4d2e-a71e-5f9e2b70b6a7","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.06,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:46:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:46:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:46:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:46:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:46:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7808 | status: call-disconnected | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0f8fc73-7e35-4d2e-a71e-5f9e2b70b6a7","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":16,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0f8fc73-7e35-4d2e-a71e-5f9e2b70b6a7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7808 | status: completed | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.48,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a38def64-e3b2-44a4-aaca-250800cf3cd3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511524976","ivr_completed_at":"2026-07-23T03:16:09.758781"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7807 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":77,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/138995a8-bd1d-49e5-ace7-810ce1de8a72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a38def64-e3b2-44a4-aaca-250800cf3cd3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511524976","ivr_completed_at":"2026-07-23T03:16:09.758781"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 08:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7807 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 08:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 08:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"138995a8-bd1d-49e5-ace7-810ce1de8a72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e943d22b-e80a-4a39-8a21-03b4a3bbfef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887899
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e943d22b-e80a-4a39-8a21-03b4a3bbfef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 09:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7809 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e943d22b-e80a-4a39-8a21-03b4a3bbfef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2297cb13-3bd1-4515-bdef-ff040b4548e6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887899353","ivr_completed_at":"2026-07-23T03:35:49.231796"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:05:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7809 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e943d22b-e80a-4a39-8a21-03b4a3bbfef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2297cb13-3bd1-4515-bdef-ff040b4548e6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887899353","ivr_completed_at":"2026-07-23T03:35:49.231796"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7809 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:06:19 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-23', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-23 09:06:23 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 09:06:23 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 09:06:23 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 09:06:23 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 09:06:23 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 09:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: '2026-07-23', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 09:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 09:07:09 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 09:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 09:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:00 AM' → '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 09:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: '2026-07-23', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 09:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 09:07:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 09:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 09:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:00 AM' → '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Meena Sharma', phone: '9887899353', doctor_id: 3, date: '2026-07-23', time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:00 AM' → '10:00 AM' → '10:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 09:07:53 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-74B8E7 — Meena Sharma with Dr. Arun Sharma on 2026-07-23 at 10:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 09:07:53 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-74B8E7</span> — Dr. Arun Sharma on 23 Jul 10:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e943d22b-e80a-4a39-8a21-03b4a3bbfef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":32.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment book \u0915\u0930\u093e\u0928\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2297cb13-3bd1-4515-bdef-ff040b4548e6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887899353","ivr_completed_at":"2026-07-23T03:35:49.231796"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-74B8E7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 09:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7809 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e943d22b-e80a-4a39-8a21-03b4a3bbfef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":32.41,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e943d22b-e80a-4a39-8a21-03b4a3bbfef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":186,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment book \u0915\u0930\u093e\u0928\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e943d22b-e80a-4a39-8a21-03b4a3bbfef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7809 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918000903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 91ef66eb-0c34-4f4b-b7a7-ee64846c6f46
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 09:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7810 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb6f2824-3cf7-4273-9bf5-1e50fa29df01","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918000903730","ivr_completed_at":"2026-07-23T03:43:16.278205"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7810 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb6f2824-3cf7-4273-9bf5-1e50fa29df01","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918000903730","ivr_completed_at":"2026-07-23T03:43:16.278205"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7810 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.01,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb6f2824-3cf7-4273-9bf5-1e50fa29df01","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918000903730","ivr_completed_at":"2026-07-23T03:43:16.278205"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7810 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:14:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":96,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:14:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91ef66eb-0c34-4f4b-b7a7-ee64846c6f46
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:14:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:14:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:14:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:14:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb6f2824-3cf7-4273-9bf5-1e50fa29df01","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918000903730","ivr_completed_at":"2026-07-23T03:43:16.278205"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:14:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 09:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7810 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"91ef66eb-0c34-4f4b-b7a7-ee64846c6f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"902bb37e-8e73-4d41-85d0-cee96aa97aa6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919468603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 902bb37e-8e73-4d41-85d0-cee96aa97aa6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 09:45:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7811 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"902bb37e-8e73-4d41-85d0-cee96aa97aa6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7f4783a2-23dc-4603-a0ab-7856fe335052","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:15:39.962224"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7811 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"902bb37e-8e73-4d41-85d0-cee96aa97aa6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7f4783a2-23dc-4603-a0ab-7856fe335052","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:15:39.962224"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7811 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 09:46:06 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"902bb37e-8e73-4d41-85d0-cee96aa97aa6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.45,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7f4783a2-23dc-4603-a0ab-7856fe335052","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:15:39.962224"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 09:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7811 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"902bb37e-8e73-4d41-85d0-cee96aa97aa6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":96,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/902bb37e-8e73-4d41-85d0-cee96aa97aa6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:47:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7811 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61bde70a-297e-4e26-93cb-fbc9a9bcd581","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919468603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 61bde70a-297e-4e26-93cb-fbc9a9bcd581
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 09:48:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7812 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61bde70a-297e-4e26-93cb-fbc9a9bcd581","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9bc2a57c-3299-47e8-90a8-9b7c01454a77","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:18:33.686986"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7812 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61bde70a-297e-4e26-93cb-fbc9a9bcd581","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9bc2a57c-3299-47e8-90a8-9b7c01454a77","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:18:33.686986"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7812 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61bde70a-297e-4e26-93cb-fbc9a9bcd581","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.05,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9bc2a57c-3299-47e8-90a8-9b7c01454a77","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:18:33.686986"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7812 | status: call-disconnected | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61bde70a-297e-4e26-93cb-fbc9a9bcd581","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":17,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61bde70a-297e-4e26-93cb-fbc9a9bcd581
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9bc2a57c-3299-47e8-90a8-9b7c01454a77","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:18:33.686986"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7812 | status: completed | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ecaaab6d-85e2-45de-8072-249a66b5b9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919468603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ecaaab6d-85e2-45de-8072-249a66b5b9d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7813 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ecaaab6d-85e2-45de-8072-249a66b5b9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ecaaab6d-85e2-45de-8072-249a66b5b9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73ab0c14-8664-4d76-8ac6-5c553ce13944","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:20:22.755891"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7813 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ecaaab6d-85e2-45de-8072-249a66b5b9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73ab0c14-8664-4d76-8ac6-5c553ce13944","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:20:22.755891"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7813 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:50:45 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Sharma', date_raw: 'आज', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 09:50:45 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 09:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 09:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 09:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 8, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 09:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 09:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 09:51:52 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 09:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 09:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आज', preferred_time: '11:11 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 09:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 09:52:17 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 09:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 09:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:11 AM' → '11:11 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 09:52:38 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Balika Anduria', phone: '9468603250', doctor_id: 3, date: '2026-07-23', time: '11:15 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 09:52:38 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:15 AM' → '11:15 AM' → '11:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 09:52:39 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-CB6A74 — Balika Anduria with Dr. Arun Sharma on 2026-07-23 at 11:15 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 09:52:39 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-CB6A74</span> — Dr. Arun Sharma on 23 Jul 11:15 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ecaaab6d-85e2-45de-8072-249a66b5b9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":34.59,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello  \u092e\u0941\u091d\u0947 \u0906\u091c \u092f\u0939 doctor\nu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73ab0c14-8664-4d76-8ac6-5c553ce13944","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468603250","ivr_completed_at":"2026-07-23T04:20:22.755891"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-CB6A74
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 09:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7813 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ecaaab6d-85e2-45de-8072-249a66b5b9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":201,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello  \u092e\u0941\u091d\u0947 \u0906\u091c \u092f\u0939 doctor\nus
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ecaaab6d-85e2-45de-8072-249a66b5b9d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7813 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ecaaab6d-85e2-45de-8072-249a66b5b9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":201.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782447
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7bbbff4e-b895-4c45-b1de-2a194bf81e90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7814 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c371f715-f585-4a43-837d-4d571352818f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782447788","ivr_completed_at":"2026-07-23T04:28:27.420910"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7814 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c371f715-f585-4a43-837d-4d571352818f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782447788","ivr_completed_at":"2026-07-23T04:28:27.420910"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7814 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.54,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c371f715-f585-4a43-837d-4d571352818f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782447788","ivr_completed_at":"2026-07-23T04:28:27.420910"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 09:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7814 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":16.7,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7bbbff4e-b895-4c45-b1de-2a194bf81e90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c371f715-f585-4a43-837d-4d571352818f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782447788","ivr_completed_at":"2026-07-23T04:28:27.420910"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 10:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7814 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":16.7,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:03:02 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">not_valid</span> — lead 86
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-23 10:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":16.7,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":16.7,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":16.7,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7bbbff4e-b895-4c45-b1de-2a194bf81e90","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":16.7,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c781a116-cf79-4cb9-9804-3ea1b4bda350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 10:25:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7815 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:25:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cb6d886b-cdb4-4b8c-8877-32c2538d72e1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-23T04:55:26.929490"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7815 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cb6d886b-cdb4-4b8c-8877-32c2538d72e1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-23T04:55:26.929490"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 10:25:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7815 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:27:27 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: '2026-07-22', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 10:27:27 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 10:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":26.72,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  yes \u0906\u092a\u0928\u0947 \u0924\u094b \u0939\u0948 \u0915\u094d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cb6d886b-cdb4-4b8c-8877-32c2538d72e1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-23T04:55:26.929490"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 10:28:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7815 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:28:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":177,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  yes \u0906\u092a\u0928\u0947 \u0924\u094b \u0939\u0948 \u0915\u094d\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:28:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c781a116-cf79-4cb9-9804-3ea1b4bda350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:28:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:28:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:28:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:28:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7815 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":177.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":177.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":177.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":177.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c781a116-cf79-4cb9-9804-3ea1b4bda350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":177.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b9d0a094-f49b-41c9-bd93-b42408bf8006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 10:54:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7816 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b1f4a8b-f990-4213-ac7c-082f00830845","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014655237","ivr_completed_at":"2026-07-23T05:25:15.767909"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7816 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b1f4a8b-f990-4213-ac7c-082f00830845","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014655237","ivr_completed_at":"2026-07-23T05:25:15.767909"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 10:55:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7816 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 10:55:31 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 10:55:46 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-23', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-23 10:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज', preferred_time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 10:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 10:56:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 10:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 10:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:30 AM' → '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.66,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e\nassistant: \u090f\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b1f4a8b-f990-4213-ac7c-082f00830845","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014655237","ivr_completed_at":"2026-07-23T05:25:15.767909"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 10:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7816 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 10:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":137,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e\nassistant: \u090f\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 10:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b9d0a094-f49b-41c9-bd93-b42408bf8006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 10:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 10:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 10:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 10:57:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7816 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 11:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9d0a094-f49b-41c9-bd93-b42408bf8006","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":137.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413349
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 11:46:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7817 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7817
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d5fd9669-a48b-4ae3-8d97-c615a8b38b35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-23T06:16:37.373564"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 11:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7817 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7817
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d5fd9669-a48b-4ae3-8d97-c615a8b38b35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-23T06:16:37.373564"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 11:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7817 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 11:46:59 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-22', check_date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 11:46:59 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 11:46:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-22', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 11:47:25 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-23', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-23 11:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 11:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 11:47:28 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 11:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 11:48:00 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Tushar', phone: '9413349571', doctor_id: 2, date: '2026-07-23', time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 11:48:00 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:00 PM' → '1:00 PM' → '13:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 11:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-DDC482 — Tushar with Dr. Saumya Mathur on 2026-07-23 at 1:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 11:48:01 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-DDC482</span> — Dr. Saumya Mathur on 23 Jul 1:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":20.53,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7817
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d5fd9669-a48b-4ae3-8d97-c615a8b38b35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-23T06:16:37.373564"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-DDC482
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 11:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7817 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 11:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":20.53,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 11:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":133,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 11:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 11:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 11:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7817
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 11:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 11:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7817 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:00:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:00:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":133.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":133.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3db9bb2c-d8ae-422f-8174-e0b3ae0dfa1d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":133.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc1c92e4-d2b4-4722-951c-4e1a1ef06a55","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928536
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bc1c92e4-d2b4-4722-951c-4e1a1ef06a55
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7818 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc1c92e4-d2b4-4722-951c-4e1a1ef06a55","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0676a0e2-0fba-48fb-a363-675405e2abc7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:41:34.814857"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7818 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc1c92e4-d2b4-4722-951c-4e1a1ef06a55","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0676a0e2-0fba-48fb-a363-675405e2abc7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:41:34.814857"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7818 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc1c92e4-d2b4-4722-951c-4e1a1ef06a55","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.36,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0676a0e2-0fba-48fb-a363-675405e2abc7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:41:34.814857"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:12:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7818 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928536
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fec07298-2c51-4469-a074-61173e9c58bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7819 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee364a70-afa8-4b05-9ad2-65cea82ea8eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:43:38.244103"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:13:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7819 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee364a70-afa8-4b05-9ad2-65cea82ea8eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:43:38.244103"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7819 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.08,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee364a70-afa8-4b05-9ad2-65cea82ea8eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:43:38.244103"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7819 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.08,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc1c92e4-d2b4-4722-951c-4e1a1ef06a55","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":61,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bc1c92e4-d2b4-4722-951c-4e1a1ef06a55
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0676a0e2-0fba-48fb-a363-675405e2abc7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:41:34.814857"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 12:15:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7818 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":26,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fec07298-2c51-4469-a074-61173e9c58bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee364a70-afa8-4b05-9ad2-65cea82ea8eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928536666","ivr_completed_at":"2026-07-23T06:43:38.244103"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 12:16:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7819 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:20:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"465c31ed-6d69-4376-a21f-6cddbb798070","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":240.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fec07298-2c51-4469-a074-61173e9c58bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e299e4f-284a-4549-a8ff-021c3ceb91ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828354
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6e299e4f-284a-4549-a8ff-021c3ceb91ad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:26:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7820 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e299e4f-284a-4549-a8ff-021c3ceb91ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7820
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7820 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94b67bac-e848-4b6c-8a32-7ea7f04eea54","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828354
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 94b67bac-e848-4b6c-8a32-7ea7f04eea54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7821 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e299e4f-284a-4549-a8ff-021c3ceb91ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7820
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:27:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7820 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94b67bac-e848-4b6c-8a32-7ea7f04eea54","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7821
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:27:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7821 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b0d4f92-89ea-4bfb-96d3-5e01aebd6c1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828354
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4b0d4f92-89ea-4bfb-96d3-5e01aebd6c1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7822 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94b67bac-e848-4b6c-8a32-7ea7f04eea54","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7821
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7821 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b0d4f92-89ea-4bfb-96d3-5e01aebd6c1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:28:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7822 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1676d8c3-9fe6-470c-8353-d5059eac0f1c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919950729
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1676d8c3-9fe6-470c-8353-d5059eac0f1c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:28:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7823 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b0d4f92-89ea-4bfb-96d3-5e01aebd6c1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:29:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7822 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1676d8c3-9fe6-470c-8353-d5059eac0f1c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7823
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:29:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7823 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1676d8c3-9fe6-470c-8353-d5059eac0f1c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7823
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7823 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919928536666 HTTP:200 response:{"status":"queued","message":"done","execution_id":"930dd061-b818-489c-a40e-676b04e945f5","run_id":"930dd061-b818-489c-a40e-676b04e945f5"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 12:30:07 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919828354394 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a5c0b5a2-d39e-4edc-b2da-f2704a714b87","run_id":"a5c0b5a2-d39e-4edc-b2da-f2704a714b87"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 12:30:07 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919828354394 HTTP:200 response:{"status":"queued","message":"done","execution_id":"43d79302-0742-49ce-8106-a0bca18ab51a","run_id":"43d79302-0742-49ce-8106-a0bca18ab51a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 12:30:08 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919828354394 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f8f6a606-7e64-42cd-a0c8-f7d10927dec5","run_id":"f8f6a606-7e64-42cd-a0c8-f7d10927dec5"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 12:30:08 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919950729448 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","run_id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"930dd061-b818-489c-a40e-676b04e945f5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 930dd061-b818-489c-a40e-676b04e945f5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928536666' normalized='9928536666' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928536666"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7824 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"930dd061-b818-489c-a40e-676b04e945f5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7824
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928536666' normalized='9928536666' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928536666"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7824 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5c0b5a2-d39e-4edc-b2da-f2704a714b87","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a5c0b5a2-d39e-4edc-b2da-f2704a714b87
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7825 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43d79302-0742-49ce-8106-a0bca18ab51a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 43d79302-0742-49ce-8106-a0bca18ab51a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7826 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8f6a606-7e64-42cd-a0c8-f7d10927dec5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f8f6a606-7e64-42cd-a0c8-f7d10927dec5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7827 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8f6a606-7e64-42cd-a0c8-f7d10927dec5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7827
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7827 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43d79302-0742-49ce-8106-a0bca18ab51a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7826
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7826 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5c0b5a2-d39e-4edc-b2da-f2704a714b87","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7825 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3af5ff74-3790-4cd2-9b14-9bb2a547b3c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950729448' normalized='9950729448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950729448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7828 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1676d8c3-9fe6-470c-8353-d5059eac0f1c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"930dd061-b818-489c-a40e-676b04e945f5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7824
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928536666' normalized='9928536666' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928536666"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7824 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7828
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950729448' normalized='9950729448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950729448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7828 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8f6a606-7e64-42cd-a0c8-f7d10927dec5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7827
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7827 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5c0b5a2-d39e-4edc-b2da-f2704a714b87","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7825 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43d79302-0742-49ce-8106-a0bca18ab51a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7826
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828354394' normalized='9828354394' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828354394"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7826 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"930dd061-b818-489c-a40e-676b04e945f5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.21,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7824
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928536666' normalized='9928536666' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928536666"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 12:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7824 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828354
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c796959e-c068-4d20-8237-af2babfd8bb2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7829 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"930dd061-b818-489c-a40e-676b04e945f5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":15,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/930dd061-b818-489c-a40e-676b04e945f5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7824
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928536666' normalized='9928536666' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928536666"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 12:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7824 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7829 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7828
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950729448' normalized='9950729448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950729448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:31:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7828 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":68}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7829 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:31:48 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 12:31:48 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 12:31:48 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 12:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आज', preferred_time: '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 12:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 12:32:34 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 12:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 12:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:30 PM' → '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 12:32:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Kavitas', phone: '9950729448', doctor_id: 3, date: '2026-07-23', time: '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 12:32:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:30 PM' → '1:30 PM' → '13:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 12:32:47 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-5DB951 — Kavitas with Dr. Arun Sharma on 2026-07-23 at 1:30 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 12:32:47 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-5DB951</span> — Dr. Arun Sharma on 23 Jul 1:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.94,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7828
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950729448' normalized='9950729448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950729448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 12:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7828 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:33:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":107,"total_cost":12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 12:33:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3af5ff74-3790-4cd2-9b14-9bb2a547b3c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 12:33:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 12:33:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7828
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 12:33:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950729448' normalized='9950729448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 12:33:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7828 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 12:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:45:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:45:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:50:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 12:55:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:00:42 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 80
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-23 13:00:50 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">not_interested</span> — lead 88
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-23 13:01:49 [13.203.39.153][-][-][info][bolna] [outbound][working] Lead <span class="teal">converted</span> — 17-July-2026-MaternityPackage-Lead-Hindi, phone 9461331122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaCampaignController.php:1096
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaCampaignController.php:522
2026-07-23 13:02:24 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 98
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-23 13:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:25:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dc9856b-32d2-46cf-89e3-ef4a74ea0513","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5dc9856b-32d2-46cf-89e3-ef4a74ea0513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7830 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dc9856b-32d2-46cf-89e3-ef4a74ea0513","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7830
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7830 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dc9856b-32d2-46cf-89e3-ef4a74ea0513","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7830
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7830 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:38:59 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopaedics', date_raw: 'आज', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 13:38:59 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 13:38:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 13:38:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 13:38:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dc9856b-32d2-46cf-89e3-ef4a74ea0513","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.22,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment \u0932\u0947\u0928\u093e \u0925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7830
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 13:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7830 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dc9856b-32d2-46cf-89e3-ef4a74ea0513","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":33,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment \u0932\u0947\u0928\u093e \u0925\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5dc9856b-32d2-46cf-89e3-ef4a74ea0513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7830
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 13:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7830 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c796959e-c068-4d20-8237-af2babfd8bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3be32c8-4cf0-410a-85fe-9118f5dfeb12","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d3be32c8-4cf0-410a-85fe-9118f5dfeb12
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:48:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7831 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3be32c8-4cf0-410a-85fe-9118f5dfeb12","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7831
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7831 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3be32c8-4cf0-410a-85fe-9118f5dfeb12","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7831
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7831 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:48:40 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 13:48:40 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 13:48:40 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 13:48:40 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3be32c8-4cf0-410a-85fe-9118f5dfeb12","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.92,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u0914\u0930 \u0915\u0940 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7831
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 13:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7831 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a058aa26-1990-41c5-adb2-5f6cbf84e4cd","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a058aa26-1990-41c5-adb2-5f6cbf84e4cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7832 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a058aa26-1990-41c5-adb2-5f6cbf84e4cd","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7832
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:49:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7832 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a058aa26-1990-41c5-adb2-5f6cbf84e4cd","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7832
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7832 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85b5915e-56cc-42c0-b112-ee7331cd5060","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917073076
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 85b5915e-56cc-42c0-b112-ee7331cd5060
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7833 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:49:35 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Orthopaedics', date: 'कल', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 13:49:35 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 13:49:35 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 13:49:35 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Orthopaedics' → 2 found: Dr. Rashid Khan, Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a058aa26-1990-41c5-adb2-5f6cbf84e4cd","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.52,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 orthopedic \u0915\u0940 appointment \u0932\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7832
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 13:49:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7832 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85b5915e-56cc-42c0-b112-ee7331cd5060","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7833
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"74f77690-3ca1-48a3-9df4-db728b1263e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073076767","ivr_completed_at":"2026-07-23T08:19:49.236368"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7833 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85b5915e-56cc-42c0-b112-ee7331cd5060","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7833
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"74f77690-3ca1-48a3-9df4-db728b1263e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073076767","ivr_completed_at":"2026-07-23T08:19:49.236368"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 13:49:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7833 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024786
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2dab30e4-2094-4818-9793-438ecb71bd6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7834 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:50:07 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rajesh Kumar Pandey', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 13:50:07 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 13:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-23', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3be32c8-4cf0-410a-85fe-9118f5dfeb12","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":42,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u0914\u0930 \u0915\u0940 \u092d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3be32c8-4cf0-410a-85fe-9118f5dfeb12
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7831
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7831 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7834
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3494d967-58f0-4976-9010-298b634dda39","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024786613","ivr_completed_at":"2026-07-23T08:20:16.335754"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7834 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7834
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3494d967-58f0-4976-9010-298b634dda39","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024786613","ivr_completed_at":"2026-07-23T08:20:16.335754"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 13:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7834 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85b5915e-56cc-42c0-b112-ee7331cd5060","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.23,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0930\u093e\u091c\u0947\u0936 \u092a\u093e\u0902\u0921\u0947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7833
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"74f77690-3ca1-48a3-9df4-db728b1263e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073076767","ivr_completed_at":"2026-07-23T08:19:49.236368"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 13:50:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7833 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a058aa26-1990-41c5-adb2-5f6cbf84e4cd","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 orthopedic \u0915\u0940 appointment \u0932\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a058aa26-1990-41c5-adb2-5f6cbf84e4cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7832
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7832 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:51:11 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Gastroenterology', date_raw: '', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 13:51:11 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Gastroenterology</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85b5915e-56cc-42c0-b112-ee7331cd5060","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0930\u093e\u091c\u0947\u0936 \u092a\u093e\u0902\u0921\u0947 h
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/85b5915e-56cc-42c0-b112-ee7331cd5060
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7833
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"74f77690-3ca1-48a3-9df4-db728b1263e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073076767","ivr_completed_at":"2026-07-23T08:19:49.236368"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 13:51:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7833 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:51:52 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Mahesh Kulhari', date_raw: '', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 13:51:52 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Mahesh Kulhari</span>" → Dr. Mahesh Kulhari
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 13:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 9, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.37,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930 ma'am\nassistant:  \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7834
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3494d967-58f0-4976-9010-298b634dda39","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024786613","ivr_completed_at":"2026-07-23T08:20:16.335754"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 13:52:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7834 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":140,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930 ma'am\nassistant:  \u091c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2dab30e4-2094-4818-9793-438ecb71bd6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7834
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7834 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"658822df-8d80-4d47-a83a-21d8fe144d2a","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 658822df-8d80-4d47-a83a-21d8fe144d2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:56:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7835 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"658822df-8d80-4d47-a83a-21d8fe144d2a","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7835
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:56:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7835 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"658822df-8d80-4d47-a83a-21d8fe144d2a","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7835
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 13:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7835 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Orthopaedics', date: 'कल', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 13:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 13:57:31 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 13:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Orthopaedics' → 2 found: Dr. Rashid Khan, Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"658822df-8d80-4d47-a83a-21d8fe144d2a","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.08,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0939\u093e\u0902\nuser:  \u092f\u0939 doctor \u0915\u0940 appointme
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7835
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 13:57:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7835 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 13:57:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"658822df-8d80-4d47-a83a-21d8fe144d2a","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":55,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0939\u093e\u0902\nuser:  \u092f\u0939 doctor \u0915\u0940 appointment
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 13:57:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/658822df-8d80-4d47-a83a-21d8fe144d2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 13:57:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 13:57:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7835
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 13:57:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 13:57:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7835 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a65f4e8-2000-41a8-9851-e35d5fdf2471","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5a65f4e8-2000-41a8-9851-e35d5fdf2471
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7836 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a65f4e8-2000-41a8-9851-e35d5fdf2471","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:05:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7836 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a65f4e8-2000-41a8-9851-e35d5fdf2471","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7836 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:06:21 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 14:06:21 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 14:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a65f4e8-2000-41a8-9851-e35d5fdf2471","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.79,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092e\u0941\u091d\u0947 check \u0915\u0930\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 14:06:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7836 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5400e4cf-2465-4bea-9fe3-be35a9fd213f","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5400e4cf-2465-4bea-9fe3-be35a9fd213f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7837 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5400e4cf-2465-4bea-9fe3-be35a9fd213f","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7837
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7837 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5400e4cf-2465-4bea-9fe3-be35a9fd213f","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7837
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:07:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7837 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:07:16 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 14:07:16 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 14:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5400e4cf-2465-4bea-9fe3-be35a9fd213f","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.74,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0905\u0930\u0941\u0923 \u0936\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7837
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7837 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a9e5973-4f70-46a5-a867-b58e25292496","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1a9e5973-4f70-46a5-a867-b58e25292496
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7838 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a9e5973-4f70-46a5-a867-b58e25292496","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7838 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a9e5973-4f70-46a5-a867-b58e25292496","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7838 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:07:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a65f4e8-2000-41a8-9851-e35d5fdf2471","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092e\u0941\u091d\u0947 check \u0915\u0930\u0928\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:07:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5a65f4e8-2000-41a8-9851-e35d5fdf2471
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:07:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:07:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:07:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:07:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7836 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:08:05 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 14:08:05 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 14:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a9e5973-4f70-46a5-a867-b58e25292496","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 doctor \u0936\u0930\u094d\u092e\u093e \u0915\u0940 appo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 14:08:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7838 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5400e4cf-2465-4bea-9fe3-be35a9fd213f","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":27,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0905\u0930\u0941\u0923 \u0936\u0930\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5400e4cf-2465-4bea-9fe3-be35a9fd213f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7837
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7837 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a9e5973-4f70-46a5-a867-b58e25292496","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":41,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 doctor \u0936\u0930\u094d\u092e\u093e \u0915\u0940 appoin
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1a9e5973-4f70-46a5-a867-b58e25292496
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7838 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2dab30e4-2094-4818-9793-438ecb71bd6a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e39934d-0c6f-4484-8d8c-1b45bd8fbd00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918003580
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3e39934d-0c6f-4484-8d8c-1b45bd8fbd00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7839 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3e39934d-0c6f-4484-8d8c-1b45bd8fbd00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e39934d-0c6f-4484-8d8c-1b45bd8fbd00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7839
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d6049dbf-84c5-44a3-9e52-7fbe4cb3756d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003580632","ivr_completed_at":"2026-07-23T08:45:20.660697"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7839 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e39934d-0c6f-4484-8d8c-1b45bd8fbd00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7839
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d6049dbf-84c5-44a3-9e52-7fbe4cb3756d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003580632","ivr_completed_at":"2026-07-23T08:45:20.660697"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:15:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7839 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e39934d-0c6f-4484-8d8c-1b45bd8fbd00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":20.91,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: I want to book appointment for health checkup\nassistant:  For healt
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7839
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d6049dbf-84c5-44a3-9e52-7fbe4cb3756d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003580632","ivr_completed_at":"2026-07-23T08:45:20.660697"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7839 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e39934d-0c6f-4484-8d8c-1b45bd8fbd00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":122,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: I want to book appointment for health checkup\nassistant:  For health
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3e39934d-0c6f-4484-8d8c-1b45bd8fbd00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7839
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d6049dbf-84c5-44a3-9e52-7fbe4cb3756d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003580632","ivr_completed_at":"2026-07-23T08:45:20.660697"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 14:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7839 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fa0a1fce-6cb6-4cd5-99cf-10306dd22265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-12B684
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 14:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7840 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9dd1d1c2-12ba-4e40-a3fa-1cebf9911762","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-23T08:48:42.002919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7840 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9dd1d1c2-12ba-4e40-a3fa-1cebf9911762","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-23T08:48:42.002919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7840 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:19:03 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Sadanwal', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 14:19:03 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">utkarsh</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 14:19:03 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 14:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Sadanwal', date: '2026-07-23', preferred_time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 14:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 14:19:23 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">utkarsh</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 14:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Sadanwal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 14:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:30 AM' → '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:20:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Sadanwal', date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 14:20:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 14:20:30 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">utkarsh</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 14:20:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Sadanwal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 14:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Anita Kalyani', phone: '9414059559', doctor_id: 5, date: '2026-07-23', time: '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 14:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '3:00 PM' → '3:00 PM' → '15:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 14:21:23 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-77C563 — Anita Kalyani with Dr. Utkarsh Agrawal on 2026-07-23 at 3:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 14:21:23 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-77C563</span> — Dr. Utkarsh Agrawal on 23 Jul 3:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":35.95,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092f\u0939 doctor \u0909\u0924\u094d\u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9dd1d1c2-12ba-4e40-a3fa-1cebf9911762","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-23T08:48:42.002919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 14:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7840 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":212,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092f\u0939 doctor \u0909\u0924\u094d\u0915\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fa0a1fce-6cb6-4cd5-99cf-10306dd22265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7840 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:25:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:25:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":212.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":212.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":212.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":212.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":212.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fa0a1fce-6cb6-4cd5-99cf-10306dd22265","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":212.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7841 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7841
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"33be825d-8a58-4a4d-b4d9-d77c11a2817c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509926235","ivr_completed_at":"2026-07-23T09:22:57.633892"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7841 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7841
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"33be825d-8a58-4a4d-b4d9-d77c11a2817c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509926235","ivr_completed_at":"2026-07-23T09:22:57.633892"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:52:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7841 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:53:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arpana Pandey', date: 'कल', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 14:53:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 14:53:58 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arpana Pandey</span>" → Dr Arpana Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 14:53:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arpana Pandey' → 1 found: Dr Arpana Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 14:53:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 14:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vijay', phone: '9509926235', doctor_id: 18, date: '2026-07-24', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 14:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 14:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-6DAF18 — Vijay with Dr Arpana Pandey on 2026-07-24 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 14:54:13 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-6DAF18</span> — Dr Arpana Pandey on 24 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.94,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 gastroenthologist \u0915\u093e appointment
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7841
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"33be825d-8a58-4a4d-b4d9-d77c11a2817c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509926235","ivr_completed_at":"2026-07-23T09:22:57.633892"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-6DAF18
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 14:54:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7841 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9fb6608a-51f0-4d02-8873-9b208e97d843","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9fb6608a-51f0-4d02-8873-9b208e97d843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7842 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9fb6608a-51f0-4d02-8873-9b208e97d843","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7842
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:55:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7842 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9fb6608a-51f0-4d02-8873-9b208e97d843","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7842
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:55:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7842 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3af5ff74-3790-4cd2-9b14-9bb2a547b3c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":13.94,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 14:55:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":106,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 gastroenthologist \u0915\u093e appointment 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:55:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7d2ec2a1-ae63-44ef-9ce6-0bd51c99f8ed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:55:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:55:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7841
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:55:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:55:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7841 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Internal Medicine', date: 'कल', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 14:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 14:55:43 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 14:55:43 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 14:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Internal Medicine' → 2 found: Dr. Arun Sharma, Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 14:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 14:55:55 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vijay', phone: '8035735856', doctor_id: 3, date: '2026-07-24', time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 14:55:55 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:00 PM' → '2:00 PM' → '14:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 14:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-981040 — Vijay with Dr. Arun Sharma on 2026-07-24 at 2:00 PM | call_source: Unknown
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 14:55:56 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-981040</span> — Dr. Arun Sharma on 24 Jul 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9fb6608a-51f0-4d02-8873-9b208e97d843","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.79,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 internal medicine \u0915\u0940 appointment 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7842
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-981040
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 14:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7842 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47599bde-507d-42ff-b6b1-ab14cb7956c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782329
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 47599bde-507d-42ff-b6b1-ab14cb7956c0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7843 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47599bde-507d-42ff-b6b1-ab14cb7956c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7843 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44739e15-89bb-4446-af5e-7bfc8b683882","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782329
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 44739e15-89bb-4446-af5e-7bfc8b683882
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7844 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9fb6608a-51f0-4d02-8873-9b208e97d843","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":67,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 internal medicine \u0915\u0940 appointment \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9fb6608a-51f0-4d02-8873-9b208e97d843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7842
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7842 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44739e15-89bb-4446-af5e-7bfc8b683882","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"24b709db-c9b8-4c92-a97f-78e697402ffa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:28:59.167543"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7844 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44739e15-89bb-4446-af5e-7bfc8b683882","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"24b709db-c9b8-4c92-a97f-78e697402ffa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:28:59.167543"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7844 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7b27fa89-8cfd-4696-aaae-5db6bd9be86b","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7b27fa89-8cfd-4696-aaae-5db6bd9be86b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-981040
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 14:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7845 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7b27fa89-8cfd-4696-aaae-5db6bd9be86b","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:59:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7845 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7b27fa89-8cfd-4696-aaae-5db6bd9be86b","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:59:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7845 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44739e15-89bb-4446-af5e-7bfc8b683882","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"24b709db-c9b8-4c92-a97f-78e697402ffa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:28:59.167543"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7844 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:24 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 14:59:24 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 14:59:24 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782329
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 14:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7846 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5ebb993-cfaa-4391-b35b-653f9c97cdcd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:29:38.620534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7846 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5ebb993-cfaa-4391-b35b-653f9c97cdcd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:29:38.620534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 14:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7846 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 14:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'कल', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 14:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 14:59:47 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 14:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 14:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 15:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919782329511 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","run_id":"e6d90852-0e4c-49bc-8044-9f77712ef51b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 15:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vijay', phone: '8035735856', doctor_id: 2, date: '2026-07-24', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 15:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 15:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-0DC95B — Vijay with Dr. Saumya Mathur on 2026-07-24 at 11:00 AM | call_source: Unknown
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 15:00:05 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-0DC95B</span> — Dr. Saumya Mathur on 24 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e6d90852-0e4c-49bc-8044-9f77712ef51b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782329511' normalized='9782329511' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782329511"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0DC95B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 15:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7847 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7847
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782329511' normalized='9782329511' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782329511"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7847 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7847
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782329511' normalized='9782329511' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782329511"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7847 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7b27fa89-8cfd-4696-aaae-5db6bd9be86b","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.95,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0938\u094c\u092e\u094d\u092f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7845 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.5,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0917\u093e\u0921\u093c\u0940 \u092e\u0902\u0917\u0935\u093e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5ebb993-cfaa-4391-b35b-653f9c97cdcd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:29:38.620534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7846 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47599bde-507d-42ff-b6b1-ab14cb7956c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:02:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7843 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:02:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44739e15-89bb-4446-af5e-7bfc8b683882","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":34,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:02:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44739e15-89bb-4446-af5e-7bfc8b683882
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:02:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:02:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:02:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:02:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"24b709db-c9b8-4c92-a97f-78e697402ffa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:28:59.167543"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:02:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:02:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7844 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7b27fa89-8cfd-4696-aaae-5db6bd9be86b","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":75,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0938\u094c\u092e\u094d\u092f\u093e \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7b27fa89-8cfd-4696-aaae-5db6bd9be86b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7845 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":69,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0917\u093e\u0921\u093c\u0940 \u092e\u0902\u0917\u0935\u093e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5ebb993-cfaa-4391-b35b-653f9c97cdcd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:29:38.620534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 15:03:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7846 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b4f2e9e2-a856-455f-bf01-3b15fa2a4a4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":69.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2eeabd98-b5f6-4856-9bd2-e95c18408069","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919997084
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2eeabd98-b5f6-4856-9bd2-e95c18408069
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:05:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7848 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2eeabd98-b5f6-4856-9bd2-e95c18408069","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7848
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3e7f40da-78bd-4917-9846-786e8d785e5f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919997084442","ivr_completed_at":"2026-07-23T09:35:35.714206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7848 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2eeabd98-b5f6-4856-9bd2-e95c18408069","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7848
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3e7f40da-78bd-4917-9846-786e8d785e5f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919997084442","ivr_completed_at":"2026-07-23T09:35:35.714206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:05:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7848 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:05:52 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: '', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 15:05:52 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 15:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 15:06:20 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-23', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-23 15:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Agrawal', date: 'आज', preferred_time: '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-23 15:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-23 15:06:44 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-23 15:06:44 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-23 15:06:44 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '3:30 PM' → '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-23 15:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Rajesh Agrawal', phone: '9997084442', doctor_id: 5, date: '2026-07-23', time: '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-23 15:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '3:30 PM' → '3:30 PM' → '15:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-23 15:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-9B2743 — Rajesh Agrawal with Dr. Utkarsh Agrawal on 2026-07-23 at 3:30 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-23 15:06:57 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-9B2743</span> — Dr. Utkarsh Agrawal on 23 Jul 3:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2eeabd98-b5f6-4856-9bd2-e95c18408069","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":18.92,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u092f\u0939 \u092a\u0942\u091b\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7848
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3e7f40da-78bd-4917-9846-786e8d785e5f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919997084442","ivr_completed_at":"2026-07-23T09:35:35.714206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-9B2743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 15:07:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7848 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea2d5762-d647-41a8-abe3-8e18d984ec36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782329
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ea2d5762-d647-41a8-abe3-8e18d984ec36
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7849 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2eeabd98-b5f6-4856-9bd2-e95c18408069","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":118,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u092f\u0939 \u092a\u0942\u091b\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2eeabd98-b5f6-4856-9bd2-e95c18408069
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7848
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7848 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea2d5762-d647-41a8-abe3-8e18d984ec36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f26270b7-5963-46c5-8d9c-27e9169e8228","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:37:35.739866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7849 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea2d5762-d647-41a8-abe3-8e18d984ec36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f26270b7-5963-46c5-8d9c-27e9169e8228","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:37:35.739866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:07:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7849 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea2d5762-d647-41a8-abe3-8e18d984ec36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.47,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0917\u093e\u0921\u093c\u0940 \u0915\u0947 \u0932\u093f\u090f \u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f26270b7-5963-46c5-8d9c-27e9169e8228","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:37:35.739866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7849 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea2d5762-d647-41a8-abe3-8e18d984ec36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":58,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0917\u093e\u0921\u093c\u0940 \u0915\u0947 \u0932\u093f\u090f \u0938\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea2d5762-d647-41a8-abe3-8e18d984ec36
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f26270b7-5963-46c5-8d9c-27e9169e8228","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-23T09:37:35.739866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 15:08:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7849 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ea2d5762-d647-41a8-abe3-8e18d984ec36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521545
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0ff747a9-ae2f-4496-a79a-943ff381fda6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:13:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7850 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7850
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"66b83315-11dd-497c-8ac3-1165bb10cd95","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521545323","ivr_completed_at":"2026-07-23T09:43:38.802792"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7850 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7850
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"66b83315-11dd-497c-8ac3-1165bb10cd95","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521545323","ivr_completed_at":"2026-07-23T09:43:38.802792"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:13:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7850 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0aabcd8-346b-4e00-b27c-b89348485d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918125550
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e0aabcd8-346b-4e00-b27c-b89348485d4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7851 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0aabcd8-346b-4e00-b27c-b89348485d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1500f56-e2a1-4be7-a75f-8403a0462da3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918125550183","ivr_completed_at":"2026-07-23T09:44:12.687092"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7851 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0aabcd8-346b-4e00-b27c-b89348485d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1500f56-e2a1-4be7-a75f-8403a0462da3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918125550183","ivr_completed_at":"2026-07-23T09:44:12.687092"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7851 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0aabcd8-346b-4e00-b27c-b89348485d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.16,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 ma'am good afternoon \u092e\u0948\u0902 \u0935\u0948\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1500f56-e2a1-4be7-a75f-8403a0462da3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918125550183","ivr_completed_at":"2026-07-23T09:44:12.687092"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:14:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7851 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0aabcd8-346b-4e00-b27c-b89348485d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":51,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 ma'am good afternoon \u092e\u0948\u0902 \u0935\u0948\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e0aabcd8-346b-4e00-b27c-b89348485d4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1500f56-e2a1-4be7-a75f-8403a0462da3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918125550183","ivr_completed_at":"2026-07-23T09:44:12.687092"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7851 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.22,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7850
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"66b83315-11dd-497c-8ac3-1165bb10cd95","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521545323","ivr_completed_at":"2026-07-23T09:43:38.802792"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 15:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7850 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":13.22,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":99,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ff747a9-ae2f-4496-a79a-943ff381fda6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7850
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7850 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0ebe4c-68e6-4f02-85b7-56be893ac626","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877539
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fa0ebe4c-68e6-4f02-85b7-56be893ac626
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7852 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0ebe4c-68e6-4f02-85b7-56be893ac626","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","call_sid":"4284b5ae-d3ec-4329-887f-bda9bf82404e","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917877539560","ivr_completed_at":"2026-07-23T10:06:00.310389"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:36:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7852 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:36:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0ebe4c-68e6-4f02-85b7-56be893ac626","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:36:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:36:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:36:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:36:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:36:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7852 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0ebe4c-68e6-4f02-85b7-56be893ac626","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":0,"total_cost":0.86,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  \u0906\u092a \u0905\u092e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7852 | status: call-disconnected | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:36:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa0ebe4c-68e6-4f02-85b7-56be893ac626","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":26,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  \u0906\u092a \u0905\u092e\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:36:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fa0ebe4c-68e6-4f02-85b7-56be893ac626
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:36:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:36:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:36:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:36:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7852 | status: completed | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88361249-b197-4b58-895d-fa79bd281bc2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877539
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 88361249-b197-4b58-895d-fa79bd281bc2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 15:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7853 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88361249-b197-4b58-895d-fa79bd281bc2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"ea500db7-7ded-40a2-a7ec-abf6b5c39664","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917877539560","ivr_completed_at":"2026-07-23T10:07:26.078451"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7853 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88361249-b197-4b58-895d-fa79bd281bc2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7853 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88361249-b197-4b58-895d-fa79bd281bc2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.29,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092e\u0948\u0902 \u0910\u0938\u0947 \u0915\u0939 \u0930\u0939\u0940 \u0939\u0942\u0902 sir \u092f\u0939 madam\nassistant: \u092e\u0948\u0902 \u0938\u092e\u091d 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7853 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:39:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88361249-b197-4b58-895d-fa79bd281bc2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":94,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092e\u0948\u0902 \u0910\u0938\u0947 \u0915\u0939 \u0930\u0939\u0940 \u0939\u0942\u0902 sir \u092f\u0939 madam\nassistant: \u092e\u0948\u0902 \u0938\u092e\u091d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 15:39:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/88361249-b197-4b58-895d-fa79bd281bc2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 15:39:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 15:39:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 15:39:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 15:39:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7853 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 15:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:55:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 15:55:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ff747a9-ae2f-4496-a79a-943ff381fda6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":99.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919711444
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2da54823-8fe6-4c04-aa3a-dff2f4416cdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 16:06:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7854 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48a95771-0c8b-45ed-b10b-c7b532379520","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919711444010","ivr_completed_at":"2026-07-23T10:36:33.665381"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7854 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48a95771-0c8b-45ed-b10b-c7b532379520","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919711444010","ivr_completed_at":"2026-07-23T10:36:33.665381"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 16:06:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7854 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48a95771-0c8b-45ed-b10b-c7b532379520","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919711444010","ivr_completed_at":"2026-07-23T10:36:33.665381"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 16:06:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7854 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":26,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2da54823-8fe6-4c04-aa3a-dff2f4416cdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48a95771-0c8b-45ed-b10b-c7b532379520","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919711444010","ivr_completed_at":"2026-07-23T10:36:33.665381"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 16:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7854 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:15:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6d90852-0e4c-49bc-8044-9f77712ef51b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:15:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919711444010 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0b1375ea-2791-435c-b863-4dddcfd9800b","run_id":"0b1375ea-2791-435c-b863-4dddcfd9800b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0b1375ea-2791-435c-b863-4dddcfd9800b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919711444010' normalized='9711444010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919711444010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0DC95B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7855 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7855
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919711444010' normalized='9711444010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919711444010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 16:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7855 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7855
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919711444010' normalized='9711444010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919711444010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 16:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7855 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 16:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:35:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:40:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:40:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:45:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:45:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:45:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:50:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 16:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2da54823-8fe6-4c04-aa3a-dff2f4416cdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e2d12d6-639d-49b7-b883-7036ad828c98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4e2d12d6-639d-49b7-b883-7036ad828c98
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 17:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7856 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e2d12d6-639d-49b7-b883-7036ad828c98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7856
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 17:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7856 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec70e4b3-07f0-4d07-8393-c959d9553df5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ec70e4b3-07f0-4d07-8393-c959d9553df5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 17:53:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7857 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec70e4b3-07f0-4d07-8393-c959d9553df5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f84700c4-a395-488b-ae01-d052d1480516","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:23:36.360582"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7857 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec70e4b3-07f0-4d07-8393-c959d9553df5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f84700c4-a395-488b-ae01-d052d1480516","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:23:36.360582"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7857 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e2d12d6-639d-49b7-b883-7036ad828c98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7856
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 17:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7856 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b1375ea-2791-435c-b863-4dddcfd9800b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4e2d12d6-639d-49b7-b883-7036ad828c98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec70e4b3-07f0-4d07-8393-c959d9553df5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.62,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  dermatology department rghl  \u0939\u0948 \u0915\u094d\u092f\u093e\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f84700c4-a395-488b-ae01-d052d1480516","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:23:36.360582"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7857 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec70e4b3-07f0-4d07-8393-c959d9553df5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":132,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  dermatology department rghl  \u0939\u0948 \u0915\u094d\u092f\u093e\n
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ec70e4b3-07f0-4d07-8393-c959d9553df5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f84700c4-a395-488b-ae01-d052d1480516","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:23:36.360582"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 17:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7857 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0093ec18-d860-4c19-888b-1d888a78a912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 17:55:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7858 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8e87293b-4f5e-47ee-8c95-2f92bbc4d9f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:26:08.298312"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7858 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8e87293b-4f5e-47ee-8c95-2f92bbc4d9f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:26:08.298312"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:56:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7858 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.03,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8e87293b-4f5e-47ee-8c95-2f92bbc4d9f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:26:08.298312"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7858 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 17:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":15,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 17:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0093ec18-d860-4c19-888b-1d888a78a912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 17:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 17:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 17:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 17:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8e87293b-4f5e-47ee-8c95-2f92bbc4d9f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955509520","ivr_completed_at":"2026-07-23T12:26:08.298312"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 17:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 17:56:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7858 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 18:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918955509520 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e8a2c6e3-1d32-481f-9763-7459df5be556","run_id":"e8a2c6e3-1d32-481f-9763-7459df5be556"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e8a2c6e3-1d32-481f-9763-7459df5be556
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955509520' normalized='8955509520' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955509520"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0DC95B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7859 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7859
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955509520' normalized='8955509520' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955509520"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 18:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7859 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 18:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7859
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955509520' normalized='8955509520' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955509520"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7859 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 18:01:55 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 100
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-23 18:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 18:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0093ec18-d860-4c19-888b-1d888a78a912","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0ca648a-943a-457c-854c-b8938579a2e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e0ca648a-943a-457c-854c-b8938579a2e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:11:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7860 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0ca648a-943a-457c-854c-b8938579a2e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"896c6e67-f6bb-4074-b556-41b6b0d5c135","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829059699","ivr_completed_at":"2026-07-23T13:41:22.788416"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7860 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0ca648a-943a-457c-854c-b8938579a2e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"896c6e67-f6bb-4074-b556-41b6b0d5c135","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829059699","ivr_completed_at":"2026-07-23T13:41:22.788416"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 19:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7860 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0ca648a-943a-457c-854c-b8938579a2e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"896c6e67-f6bb-4074-b556-41b6b0d5c135","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829059699","ivr_completed_at":"2026-07-23T13:41:22.788416"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 19:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7860 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0ca648a-943a-457c-854c-b8938579a2e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":48,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e0ca648a-943a-457c-854c-b8938579a2e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"896c6e67-f6bb-4074-b556-41b6b0d5c135","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829059699","ivr_completed_at":"2026-07-23T13:41:22.788416"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 19:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7860 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e0ca648a-943a-457c-854c-b8938579a2e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e0ca648a-943a-457c-854c-b8938579a2e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79dff372-b119-4cc2-a7a3-006ffc121467","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918739979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 79dff372-b119-4cc2-a7a3-006ffc121467
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7861 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79dff372-b119-4cc2-a7a3-006ffc121467","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7861
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:22:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7861 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3986c678-153a-489b-945f-8137d9dbe468","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918739979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3986c678-153a-489b-945f-8137d9dbe468
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:22:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7862 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79dff372-b119-4cc2-a7a3-006ffc121467","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7861
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:22:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7861 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3986c678-153a-489b-945f-8137d9dbe468","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7862
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:23:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7862 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3986c678-153a-489b-945f-8137d9dbe468","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7862
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7862 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e8a2c6e3-1d32-481f-9763-7459df5be556","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3986c678-153a-489b-945f-8137d9dbe468","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918739979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4fc6c870-4a3c-43bf-8b95-f60bc2ae741a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:27:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7863 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7c6987c0-1e90-4713-882b-ee81a83efa12","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918739979979","ivr_completed_at":"2026-07-23T13:58:03.123240"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7863 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7c6987c0-1e90-4713-882b-ee81a83efa12","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918739979979","ivr_completed_at":"2026-07-23T13:58:03.123240"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 19:28:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7863 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918739979979 HTTP:200 response:{"status":"queued","message":"done","execution_id":"4c3ddfea-7c1a-4565-ba5c-630815a046bb","run_id":"4c3ddfea-7c1a-4565-ba5c-630815a046bb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 19:30:07 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918739979979 HTTP:200 response:{"status":"queued","message":"done","execution_id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","run_id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 19:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739979979' normalized='8739979979' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739979979"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0DC95B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7864 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c3ddfea-7c1a-4565-ba5c-630815a046bb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7865
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739979979' normalized='8739979979' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739979979"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0DC95B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 19:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7865 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739979979' normalized='8739979979' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739979979"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7864 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c3ddfea-7c1a-4565-ba5c-630815a046bb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7865
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739979979' normalized='8739979979' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739979979"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7865 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c3ddfea-7c1a-4565-ba5c-630815a046bb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7865
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739979979' normalized='8739979979' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739979979"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:30:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7865 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":40.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7c6987c0-1e90-4713-882b-ee81a83efa12","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918739979979","ivr_completed_at":"2026-07-23T13:58:03.123240"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 19:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7863 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739979979' normalized='8739979979' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739979979"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7864 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":217,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4fc6c870-4a3c-43bf-8b95-f60bc2ae741a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7863 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":217.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":217.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":217.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4fc6c870-4a3c-43bf-8b95-f60bc2ae741a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":217.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917851036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a473063d-860b-463c-9f61-b1a56ea21bd9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7866 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7866
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:53:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7866 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7866
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 19:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7866 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 19:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9520701d-0ddf-422e-b717-bf1b59bf8b7a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 19:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917851036720 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8b47248b-21cb-4119-a28d-5e71f415a889","run_id":"8b47248b-21cb-4119-a28d-5e71f415a889"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8b47248b-21cb-4119-a28d-5e71f415a889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917851036720' normalized='7851036720' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917851036720"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0DC95B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7867 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917851036720' normalized='7851036720' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917851036720"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7867 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917851036720' normalized='7851036720' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917851036720"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 20:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7867 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917851036720' normalized='7851036720' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917851036720"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-23 20:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7867 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8b47248b-21cb-4119-a28d-5e71f415a889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917851036720' normalized='7851036720' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7867 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a473063d-860b-463c-9f61-b1a56ea21bd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44287008-ee5d-4bdf-a956-4b1645984d49","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 44287008-ee5d-4bdf-a956-4b1645984d49
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 20:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7868 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44287008-ee5d-4bdf-a956-4b1645984d49","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","call_sid":"7f9b8034-2162-4c93-932b-f80359b8bc32","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:06:47.286016"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7868 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ebf71555-953a-4d8a-a7a7-50b07a83be34","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ebf71555-953a-4d8a-a7a7-50b07a83be34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 20:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7869 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ebf71555-953a-4d8a-a7a7-50b07a83be34","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"7a2f8fef-a1d1-4752-bcb1-86abea353ba4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:07:15.438653"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7869 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ebf71555-953a-4d8a-a7a7-50b07a83be34","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"7a2f8fef-a1d1-4752-bcb1-86abea353ba4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:07:15.438653"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7869 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:37:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44287008-ee5d-4bdf-a956-4b1645984d49","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:37:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:37:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:37:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:37:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:37:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7868 | status: call-disconnected | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44287008-ee5d-4bdf-a956-4b1645984d49","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7868 | status: completed | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ebf71555-953a-4d8a-a7a7-50b07a83be34","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.84,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  emergency services\nassistant:  \u091c\u0940, Forbaxy Hospitals \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"7a2f8fef-a1d1-4752-bcb1-86abea353ba4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:07:15.438653"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 20:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7869 | status: call-disconnected | ivr_option: Appointment Booking | source: Google | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a0132889-9bb6-4f90-bf41-5ceb0f0d608d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 20:39:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7870 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:39:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ebf71555-953a-4d8a-a7a7-50b07a83be34","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":125,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  emergency services\nassistant:  \u091c\u0940, Forbaxy Hospitals \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:39:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ebf71555-953a-4d8a-a7a7-50b07a83be34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:39:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:39:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:39:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:39:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7869 | status: completed | ivr_option: Appointment Booking | source: Google | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8a0f376f-fa11-4563-977a-a39388806a0c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:09:26.756485"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7870 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8a0f376f-fa11-4563-977a-a39388806a0c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:09:26.756485"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:39:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7870 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.53,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: yeah  emergency services and service please\nassistant:  \u091c\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8a0f376f-fa11-4563-977a-a39388806a0c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:09:26.756485"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7870 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":67,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: yeah  emergency services and service please\nassistant:  \u091c\u0940, 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0132889-9bb6-4f90-bf41-5ceb0f0d608d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8a0f376f-fa11-4563-977a-a39388806a0c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024793955","ivr_completed_at":"2026-07-23T15:09:26.756485"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 20:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7870 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffd88151-4073-4411-a043-2f3e4f0d4d0f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828407
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ffd88151-4073-4411-a043-2f3e4f0d4d0f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 20:46:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7871 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffd88151-4073-4411-a043-2f3e4f0d4d0f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"5f914467-96a3-4a9b-8753-385f5b8e77ee","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919828407007","ivr_completed_at":"2026-07-23T15:17:06.504920"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 20:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7871 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffd88151-4073-4411-a043-2f3e4f0d4d0f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7871 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:48:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffd88151-4073-4411-a043-2f3e4f0d4d0f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.04,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  ma'am \u092e\u0947\u0930\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:48:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:48:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:48:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:48:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:48:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7871 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffd88151-4073-4411-a043-2f3e4f0d4d0f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":112,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  ma'am \u092e\u0947\u0930\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 20:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ffd88151-4073-4411-a043-2f3e4f0d4d0f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 20:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 20:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 20:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 20:48:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7871 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 20:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 20:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d013566-8657-496b-9301-d981d47c522c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917568574
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4d013566-8657-496b-9301-d981d47c522c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7872 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d013566-8657-496b-9301-d981d47c522c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7872 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d013566-8657-496b-9301-d981d47c522c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7872 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8b47248b-21cb-4119-a28d-5e71f415a889","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0132889-9bb6-4f90-bf41-5ceb0f0d608d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919650523
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: de1e3b5f-9533-4ab0-abe9-2a23f7976988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7873 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7873
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2b8f5141-bdd5-4866-85f1-0c544cbbb646","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919650523618","ivr_completed_at":"2026-07-23T15:38:41.194583"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7873 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7873
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2b8f5141-bdd5-4866-85f1-0c544cbbb646","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919650523618","ivr_completed_at":"2026-07-23T15:38:41.194583"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7873 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.38,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7873
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2b8f5141-bdd5-4866-85f1-0c544cbbb646","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919650523618","ivr_completed_at":"2026-07-23T15:38:41.194583"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 21:09:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7873 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":82,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/de1e3b5f-9533-4ab0-abe9-2a23f7976988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7873
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7873 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917568574129 HTTP:200 response:{"status":"queued","message":"done","execution_id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","run_id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 97adf487-4ea6-4965-a986-1bdbe5ba1f7d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568574129' normalized='7568574129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568574129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0DC95B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-23 21:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7874 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7874
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568574129' normalized='7568574129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568574129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7874 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7874
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568574129' normalized='7568574129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568574129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7874 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"de1e3b5f-9533-4ab0-abe9-2a23f7976988","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918510021
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4714b98c-74a7-45bb-80be-1d147b86e139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:23:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7875 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2b08fb22-64fc-469a-806b-fc8705a39707","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918510021977","ivr_completed_at":"2026-07-23T15:54:16.939203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7875 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2b08fb22-64fc-469a-806b-fc8705a39707","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918510021977","ivr_completed_at":"2026-07-23T15:54:16.939203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:24:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7875 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.5,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\nuser:  \u0915\u0947 hospital \u092e\u0947\u0902 \u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2b08fb22-64fc-469a-806b-fc8705a39707","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918510021977","ivr_completed_at":"2026-07-23T15:54:16.939203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7875 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:25:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":94,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\nuser:  \u0915\u0947 hospital \u092e\u0947\u0902 \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:25:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4714b98c-74a7-45bb-80be-1d147b86e139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:25:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:25:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:25:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:25:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2b08fb22-64fc-469a-806b-fc8705a39707","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918510021977","ivr_completed_at":"2026-07-23T15:54:16.939203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:25:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 21:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7875 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":94.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":94.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":94.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4714b98c-74a7-45bb-80be-1d147b86e139","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":94.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0011e36e-e1ea-45b3-8caf-a5995bc9f79a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919911576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0011e36e-e1ea-45b3-8caf-a5995bc9f79a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7876 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0011e36e-e1ea-45b3-8caf-a5995bc9f79a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b90914b6-8422-461e-a7c4-1d36d558f2cd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919911576607","ivr_completed_at":"2026-07-23T16:16:52.100600"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7876 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0011e36e-e1ea-45b3-8caf-a5995bc9f79a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b90914b6-8422-461e-a7c4-1d36d558f2cd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919911576607","ivr_completed_at":"2026-07-23T16:16:52.100600"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7876 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:47:27 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rajesh Kumar Pandey', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-23 21:47:27 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-23 21:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-23', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0011e36e-e1ea-45b3-8caf-a5995bc9f79a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b90914b6-8422-461e-a7c4-1d36d558f2cd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919911576607","ivr_completed_at":"2026-07-23T16:16:52.100600"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:48:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7876 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0011e36e-e1ea-45b3-8caf-a5995bc9f79a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":146,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0011e36e-e1ea-45b3-8caf-a5995bc9f79a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b90914b6-8422-461e-a7c4-1d36d558f2cd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919911576607","ivr_completed_at":"2026-07-23T16:16:52.100600"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 21:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7876 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f1037be-e94a-4c05-a85f-1895e961583a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919911576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7f1037be-e94a-4c05-a85f-1895e961583a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7877 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f1037be-e94a-4c05-a85f-1895e961583a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"066d9610-49b1-46de-ac4f-71606e625e74","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919911576607","ivr_completed_at":"2026-07-23T16:19:40.109585"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7877 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f1037be-e94a-4c05-a85f-1895e961583a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"066d9610-49b1-46de-ac4f-71606e625e74","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919911576607","ivr_completed_at":"2026-07-23T16:19:40.109585"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7877 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7f1037be-e94a-4c05-a85f-1895e961583a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f1037be-e94a-4c05-a85f-1895e961583a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.65,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u092a\u0930 \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"066d9610-49b1-46de-ac4f-71606e625e74","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919911576607","ivr_completed_at":"2026-07-23T16:19:40.109585"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 21:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7877 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:50:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f1037be-e94a-4c05-a85f-1895e961583a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":70,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u092a\u0930 \u0918\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:50:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f1037be-e94a-4c05-a85f-1895e961583a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:50:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:50:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:50:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:50:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7877 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929780
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6503ce1d-9419-460a-b201-58ec79d36d22
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 21:51:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7878 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7878
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62ac87db-b722-4722-aafa-4539b843ba03","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929780569","ivr_completed_at":"2026-07-23T16:22:16.337087"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:52:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7878 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7878
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62ac87db-b722-4722-aafa-4539b843ba03","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929780569","ivr_completed_at":"2026-07-23T16:22:16.337087"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:52:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7878 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.04,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0948\u0902\u0928\u0947 operation \u0915\u0930\u0935\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7878
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62ac87db-b722-4722-aafa-4539b843ba03","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929780569","ivr_completed_at":"2026-07-23T16:22:16.337087"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7878 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0948\u0902\u0928\u0947 operation \u0915\u0930\u0935\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6503ce1d-9419-460a-b201-58ec79d36d22
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7878
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62ac87db-b722-4722-aafa-4539b843ba03","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929780569","ivr_completed_at":"2026-07-23T16:22:16.337087"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 21:53:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7878 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 21:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 21:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2bc06ca-bdea-4f2c-84ec-0a37acca17f4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917878896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e2bc06ca-bdea-4f2c-84ec-0a37acca17f4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 22:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7879 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2bc06ca-bdea-4f2c-84ec-0a37acca17f4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3e9fd1f1-be20-4678-81b8-eed27643600c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:09:28.413706"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 22:39:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7879 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2bc06ca-bdea-4f2c-84ec-0a37acca17f4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3e9fd1f1-be20-4678-81b8-eed27643600c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:09:28.413706"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 22:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7879 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2bc06ca-bdea-4f2c-84ec-0a37acca17f4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3e9fd1f1-be20-4678-81b8-eed27643600c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:09:28.413706"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 22:39:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7879 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2bc06ca-bdea-4f2c-84ec-0a37acca17f4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e2bc06ca-bdea-4f2c-84ec-0a37acca17f4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"3e9fd1f1-be20-4678-81b8-eed27643600c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:09:28.413706"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 22:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7879 | status: completed | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 22:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 22:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a42996-8aa6-4266-b792-eb1eed6d9b1f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917878896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 78a42996-8aa6-4266-b792-eb1eed6d9b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 23:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7880 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a42996-8aa6-4266-b792-eb1eed6d9b1f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7880
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"60e94601-3984-41ac-83e4-3fe18fa41887","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:56:09.155457"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 23:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7880 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a42996-8aa6-4266-b792-eb1eed6d9b1f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7880
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"60e94601-3984-41ac-83e4-3fe18fa41887","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:56:09.155457"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 23:26:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7880 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a42996-8aa6-4266-b792-eb1eed6d9b1f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7880
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"60e94601-3984-41ac-83e4-3fe18fa41887","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:56:09.155457"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 23:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7880 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a42996-8aa6-4266-b792-eb1eed6d9b1f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":74,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78a42996-8aa6-4266-b792-eb1eed6d9b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7880
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"60e94601-3984-41ac-83e4-3fe18fa41887","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878896339","ivr_completed_at":"2026-07-23T17:56:09.155457"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-23 23:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7880 | status: completed | ivr_option: General Queries | source: Meta | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97adf487-4ea6-4965-a986-1bdbe5ba1f7d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6503ce1d-9419-460a-b201-58ec79d36d22","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9565943c-2ca2-4b0a-8d18-b39c4cb7a2b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919982213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9565943c-2ca2-4b0a-8d18-b39c4cb7a2b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 23:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7881 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:59:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9565943c-2ca2-4b0a-8d18-b39c4cb7a2b8","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:59:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:59:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"9f9ffc24-5f75-4bd9-b012-b95242001138","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919982213615","ivr_completed_at":"2026-07-23T18:29:38.016361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7881 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"235df4cd-9329-4ddc-b7fe-f13d38dda1de","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919982213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 235df4cd-9329-4ddc-b7fe-f13d38dda1de
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7882 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919982213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cd1519ef-ecea-4e39-8146-c0f7fb4aba76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7883 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919982213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-23 23:59:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7883 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:00:12 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919982213615 HTTP:0 response:
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 00:00:13 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919982213615 HTTP:200 response:{"status":"queued","message":"done","execution_id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","run_id":"05527e63-80e9-4f23-8180-e9adbf0b7a82"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9565943c-2ca2-4b0a-8d18-b39c4cb7a2b8","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7881 | status: completed | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dca12be-1294-44cf-8901-fe6449cf1b55","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6dca12be-1294-44cf-8901-fe6449cf1b55
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919982213615' normalized='9982213615' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919982213615"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7884 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 05527e63-80e9-4f23-8180-e9adbf0b7a82
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919982213615' normalized='9982213615' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919982213615"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 00:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7885 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7885
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919982213615' normalized='9982213615' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919982213615"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7885 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dca12be-1294-44cf-8901-fe6449cf1b55","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7884
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919982213615' normalized='9982213615' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919982213615"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 00:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7884 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:00:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:00:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6dca12be-1294-44cf-8901-fe6449cf1b55","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:00:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dca12be-1294-44cf-8901-fe6449cf1b55","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7884
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919982213615' normalized='9982213615' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919982213615"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7884 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7885
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919982213615' normalized='9982213615' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919982213615"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 00:00:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7885 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 00:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 00:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7883 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"235df4cd-9329-4ddc-b7fe-f13d38dda1de","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7882
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 01:00:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7882 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 01:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"235df4cd-9329-4ddc-b7fe-f13d38dda1de","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":88}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7883 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"235df4cd-9329-4ddc-b7fe-f13d38dda1de","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7882
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 01:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7882 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 01:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 01:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 02:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd1519ef-ecea-4e39-8146-c0f7fb4aba76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918739892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 385a96d8-9949-44c0-91a3-e459ea2b039d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 03:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7886 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 03:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7886 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 03:31:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7886 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"05527e63-80e9-4f23-8180-e9adbf0b7a82","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918739892083 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","run_id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b2fe8eb4-0fa9-46bd-94da-0d92eb29b044
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739892083' normalized='8739892083' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739892083"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 03:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7887 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739892083' normalized='8739892083' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739892083"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 03:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7887 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739892083' normalized='8739892083' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739892083"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 03:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7887 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.08,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739892083' normalized='8739892083' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739892083"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 03:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7887 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":6,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2fe8eb4-0fa9-46bd-94da-0d92eb29b044
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918739892083' normalized='8739892083' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918739892083"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 03:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7887 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 03:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 03:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 04:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 05:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:50:01 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 06:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2fe8eb4-0fa9-46bd-94da-0d92eb29b044","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ce81dd5-3788-4bde-8fcc-c2b64139b986","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916377438
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3ce81dd5-3788-4bde-8fcc-c2b64139b986
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 07:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7888 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 07:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916377438893 HTTP:200 response:{"status":"queued","message":"done","execution_id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","run_id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: aa1524f3-89a0-44a8-b2fc-3106a27f9770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377438893' normalized='6377438893' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377438893"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 07:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7889 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377438893' normalized='6377438893' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377438893"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7889 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 07:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ce81dd5-3788-4bde-8fcc-c2b64139b986","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7888
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 07:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7888 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377438893' normalized='6377438893' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377438893"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 07:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7889 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ce81dd5-3788-4bde-8fcc-c2b64139b986","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7888
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7888 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 07:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 07:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"385a96d8-9949-44c0-91a3-e459ea2b039d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829666
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e627aee5-b53c-47c4-a02d-7b4ad36a5ca9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:19:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7890 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f1265227-81f1-481f-8223-3b39b9f8443d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829666456","ivr_completed_at":"2026-07-24T02:49:53.421162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 08:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7890 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f1265227-81f1-481f-8223-3b39b9f8443d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829666456","ivr_completed_at":"2026-07-24T02:49:53.421162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 08:19:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7890 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f1265227-81f1-481f-8223-3b39b9f8443d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829666456","ivr_completed_at":"2026-07-24T02:49:53.421162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7890 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.15,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":26,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e627aee5-b53c-47c4-a02d-7b4ad36a5ca9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f1265227-81f1-481f-8223-3b39b9f8443d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829666456","ivr_completed_at":"2026-07-24T02:49:53.421162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 08:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7890 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aa1524f3-89a0-44a8-b2fc-3106a27f9770","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919829666456 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","run_id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f1bee08c-43a3-41ce-95f0-5bc91ccd0b07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829666456' normalized='9829666456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829666456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7891 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7891
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829666456' normalized='9829666456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829666456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7891 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7891
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829666456' normalized='9829666456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829666456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7891 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.13,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7891
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829666456' normalized='9829666456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829666456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7891 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":40,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1bee08c-43a3-41ce-95f0-5bc91ccd0b07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7891
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829666456' normalized='9829666456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829666456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:31:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7891 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f1bee08c-43a3-41ce-95f0-5bc91ccd0b07","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e094c950-a554-4933-97c0-61aa1c674bf3","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955148
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e094c950-a554-4933-97c0-61aa1c674bf3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7892 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e094c950-a554-4933-97c0-61aa1c674bf3","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7892 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e094c950-a554-4933-97c0-61aa1c674bf3","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:38:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7892 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918955148339 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b068677f-130d-4273-b814-714a7a315e61","run_id":"b068677f-130d-4273-b814-714a7a315e61"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b068677f-130d-4273-b814-714a7a315e61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b068677f-130d-4273-b814-714a7a315e61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955148339' normalized='8955148339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955148339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7893 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b068677f-130d-4273-b814-714a7a315e61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955148339' normalized='8955148339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955148339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7893 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b068677f-130d-4273-b814-714a7a315e61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955148339' normalized='8955148339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955148339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7893 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b068677f-130d-4273-b814-714a7a315e61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b068677f-130d-4273-b814-714a7a315e61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.91,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955148339' normalized='8955148339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955148339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7893 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b068677f-130d-4273-b814-714a7a315e61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":27,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b068677f-130d-4273-b814-714a7a315e61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955148339' normalized='8955148339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955148339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7893 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b068677f-130d-4273-b814-714a7a315e61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":27.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30e4d587-8be7-49a6-b2ae-c852b9c799fa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 30e4d587-8be7-49a6-b2ae-c852b9c799fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7894 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9ae52db6-21ad-4cfa-aae2-01f1a752e0b8","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919057412
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9ae52db6-21ad-4cfa-aae2-01f1a752e0b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:46:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7895 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30e4d587-8be7-49a6-b2ae-c852b9c799fa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7894 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9ae52db6-21ad-4cfa-aae2-01f1a752e0b8","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7895
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:46:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7895 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30e4d587-8be7-49a6-b2ae-c852b9c799fa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7894 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49863b95-e395-452e-8be8-31312fadd16e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919057412
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 49863b95-e395-452e-8be8-31312fadd16e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:47:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7896 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9ae52db6-21ad-4cfa-aae2-01f1a752e0b8","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7895
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:47:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7895 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49863b95-e395-452e-8be8-31312fadd16e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:47:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7896 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49863b95-e395-452e-8be8-31312fadd16e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":49}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:48:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7896 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799530748 HTTP:200 response:{"status":"queued","message":"done","execution_id":"cba55a2a-057f-41ef-97fa-bfa568b84b0a","run_id":"cba55a2a-057f-41ef-97fa-bfa568b84b0a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 08:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919057412872 HTTP:200 response:{"status":"queued","message":"done","execution_id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","run_id":"1a229fea-668f-4e71-a19b-040e7ccbcee9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 08:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919057412872 HTTP:200 response:{"status":"queued","message":"done","execution_id":"df809540-d079-4352-af4c-69666eb239a8","run_id":"df809540-d079-4352-af4c-69666eb239a8"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cba55a2a-057f-41ef-97fa-bfa568b84b0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cba55a2a-057f-41ef-97fa-bfa568b84b0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7897 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1a229fea-668f-4e71-a19b-040e7ccbcee9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7898 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df809540-d079-4352-af4c-69666eb239a8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: df809540-d079-4352-af4c-69666eb239a8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7899 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cba55a2a-057f-41ef-97fa-bfa568b84b0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7897 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7898 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df809540-d079-4352-af4c-69666eb239a8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7899
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7899 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cba55a2a-057f-41ef-97fa-bfa568b84b0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7897 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"df809540-d079-4352-af4c-69666eb239a8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df809540-d079-4352-af4c-69666eb239a8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7899
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7899 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 08:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7898 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cba55a2a-057f-41ef-97fa-bfa568b84b0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.51,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7897 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7898 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cba55a2a-057f-41ef-97fa-bfa568b84b0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cba55a2a-057f-41ef-97fa-bfa568b84b0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799530748' normalized='9799530748' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799530748"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7897 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1a229fea-668f-4e71-a19b-040e7ccbcee9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919057412872' normalized='9057412872' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919057412872"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 08:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7898 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 08:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 08:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e627aee5-b53c-47c4-a02d-7b4ad36a5ca9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917988485
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 98c6045a-e9df-447f-883a-87d2dd7769a5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 09:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7900 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5439bfad-3499-472f-95b2-efad66a8f855","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917988485664","ivr_completed_at":"2026-07-24T03:37:50.149584"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7900 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5439bfad-3499-472f-95b2-efad66a8f855","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917988485664","ivr_completed_at":"2026-07-24T03:37:50.149584"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7900 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 09:08:20 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Dinesh Agrawal', date_raw: '', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 09:08:20 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 09:08:20 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello  ma'am appointment \u091a\u093e\u0939\u093f\u090f \u0925\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5439bfad-3499-472f-95b2-efad66a8f855","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917988485664","ivr_completed_at":"2026-07-24T03:37:50.149584"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 09:09:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7900 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 09:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":93,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello  ma'am appointment \u091a\u093e\u0939\u093f\u090f \u0925\u093e\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 09:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98c6045a-e9df-447f-883a-87d2dd7769a5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 09:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 09:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 09:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 09:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7900 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 09:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 09:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98c6045a-e9df-447f-883a-87d2dd7769a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":93.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8c7c280-f11c-4be7-bd71-8f6377772dca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619839
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f8c7c280-f11c-4be7-bd71-8f6377772dca
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:24:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7901 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8c7c280-f11c-4be7-bd71-8f6377772dca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4dbdd3c3-6f65-470b-a533-c1051a9056e1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619839898","ivr_completed_at":"2026-07-24T04:54:36.891145"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7901 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8c7c280-f11c-4be7-bd71-8f6377772dca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4dbdd3c3-6f65-470b-a533-c1051a9056e1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619839898","ivr_completed_at":"2026-07-24T04:54:36.891145"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7901 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8c7c280-f11c-4be7-bd71-8f6377772dca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.07,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4dbdd3c3-6f65-470b-a533-c1051a9056e1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619839898","ivr_completed_at":"2026-07-24T04:54:36.891145"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7901 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8c7c280-f11c-4be7-bd71-8f6377772dca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":20,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f8c7c280-f11c-4be7-bd71-8f6377772dca
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4dbdd3c3-6f65-470b-a533-c1051a9056e1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619839898","ivr_completed_at":"2026-07-24T04:54:36.891145"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:25:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7901 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1a229fea-668f-4e71-a19b-040e7ccbcee9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f8c7c280-f11c-4be7-bd71-8f6377772dca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918619839898 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f4160b0e-322a-4914-b87f-11dfec6ede95","run_id":"f4160b0e-322a-4914-b87f-11dfec6ede95"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f4160b0e-322a-4914-b87f-11dfec6ede95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619839898' normalized='8619839898' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619839898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7902 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619839898' normalized='8619839898' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619839898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7902 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f8c7c280-f11c-4be7-bd71-8f6377772dca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619839898' normalized='8619839898' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619839898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7902 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.04,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619839898' normalized='8619839898' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619839898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 10:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7902 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":3,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f4160b0e-322a-4914-b87f-11dfec6ede95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619839898' normalized='8619839898' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619839898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 10:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7902 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e824e06c-7506-421b-807c-2665f2f48eed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e824e06c-7506-421b-807c-2665f2f48eed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7903 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e824e06c-7506-421b-807c-2665f2f48eed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5934570b-eb29-4677-ba9b-3c17dbc57e58","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:03:43.996756"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7903 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e824e06c-7506-421b-807c-2665f2f48eed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5934570b-eb29-4677-ba9b-3c17dbc57e58","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:03:43.996756"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7903 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc37287-307d-4ef0-b5f3-d5a2ff564b01","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375037
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4fc37287-307d-4ef0-b5f3-d5a2ff564b01
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7904 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e824e06c-7506-421b-807c-2665f2f48eed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u0926\u0948\u0928\u093f\u0915 doctor's appointment \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5934570b-eb29-4677-ba9b-3c17dbc57e58","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:03:43.996756"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7903 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc37287-307d-4ef0-b5f3-d5a2ff564b01","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7904
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"67718aa1-fd04-48dd-a19d-4df8147536fc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375037791","ivr_completed_at":"2026-07-24T05:04:30.244064"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7904 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc37287-307d-4ef0-b5f3-d5a2ff564b01","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7904
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"67718aa1-fd04-48dd-a19d-4df8147536fc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375037791","ivr_completed_at":"2026-07-24T05:04:30.244064"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:34:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7904 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:35:07 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Manisha', date_raw: '', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 10:35:07 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Manisha</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 10:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4fc37287-307d-4ef0-b5f3-d5a2ff564b01","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e824e06c-7506-421b-807c-2665f2f48eed","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":62,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u0926\u0948\u0928\u093f\u0915 doctor's appointment \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e824e06c-7506-421b-807c-2665f2f48eed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5934570b-eb29-4677-ba9b-3c17dbc57e58","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:03:43.996756"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7903 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc37287-307d-4ef0-b5f3-d5a2ff564b01","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7904
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"67718aa1-fd04-48dd-a19d-4df8147536fc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375037791","ivr_completed_at":"2026-07-24T05:04:30.244064"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:36:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7904 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"633b5784-82f0-4117-a5a2-2a7051689729","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917876836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 633b5784-82f0-4117-a5a2-2a7051689729
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:36:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7905 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"633b5784-82f0-4117-a5a2-2a7051689729","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e84668a8-0da5-4b71-88aa-e295363343f4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917876836736","ivr_completed_at":"2026-07-24T05:06:33.399906"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:36:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7905 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"633b5784-82f0-4117-a5a2-2a7051689729","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e84668a8-0da5-4b71-88aa-e295363343f4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917876836736","ivr_completed_at":"2026-07-24T05:06:33.399906"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:36:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7905 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:37:02 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Singh', date_raw: 'आज', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 10:37:02 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">arun</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 10:37:02 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4fc37287-307d-4ef0-b5f3-d5a2ff564b01","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":114,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4fc37287-307d-4ef0-b5f3-d5a2ff564b01
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7904
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"67718aa1-fd04-48dd-a19d-4df8147536fc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375037791","ivr_completed_at":"2026-07-24T05:04:30.244064"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7904 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:37:34 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rakesh Kumar Bhanot', date_raw: 'आज', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 10:37:34 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">kumar</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 10:37:34 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 10:38:04 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: 'आज', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 10:38:04 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 10:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"633b5784-82f0-4117-a5a2-2a7051689729","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.58,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0906\u091c \u092a\u0924\u093e \u0915\u0930\u0928\u093e \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e84668a8-0da5-4b71-88aa-e295363343f4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917876836736","ivr_completed_at":"2026-07-24T05:06:33.399906"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:38:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7905 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"633b5784-82f0-4117-a5a2-2a7051689729","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":144,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0906\u091c \u092a\u0924\u093e \u0915\u0930\u0928\u093e \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/633b5784-82f0-4117-a5a2-2a7051689729
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7905 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"633b5784-82f0-4117-a5a2-2a7051689729","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":144.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a7efa66-38e6-4f9a-9496-665685237efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917690000
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6a7efa66-38e6-4f9a-9496-665685237efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7906 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a7efa66-38e6-4f9a-9496-665685237efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5defd767-d3df-4fc8-b0e6-c36a69f57cf3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917690000509","ivr_completed_at":"2026-07-24T05:13:42.239250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7906 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a7efa66-38e6-4f9a-9496-665685237efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5defd767-d3df-4fc8-b0e6-c36a69f57cf3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917690000509","ivr_completed_at":"2026-07-24T05:13:42.239250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7906 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a7b971ef-48a2-470b-97e6-923395a25997","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917426903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a7b971ef-48a2-470b-97e6-923395a25997
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7907 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a7b971ef-48a2-470b-97e6-923395a25997","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917426903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:43:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7907 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:44:24 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Naman Singhal', date_raw: '', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 10:44:24 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 10:44:24 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a7efa66-38e6-4f9a-9496-665685237efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.19,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5defd767-d3df-4fc8-b0e6-c36a69f57cf3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917690000509","ivr_completed_at":"2026-07-24T05:13:42.239250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:44:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7906 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:44:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a7efa66-38e6-4f9a-9496-665685237efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":71,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:44:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6a7efa66-38e6-4f9a-9496-665685237efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:44:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:44:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:44:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:44:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7906 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f4160b0e-322a-4914-b87f-11dfec6ede95","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6a7efa66-38e6-4f9a-9496-665685237efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf8d0446-c8c1-4c32-bc96-2a48d80cd8aa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cf8d0446-c8c1-4c32-bc96-2a48d80cd8aa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7908 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf8d0446-c8c1-4c32-bc96-2a48d80cd8aa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:47:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7908 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf8d0446-c8c1-4c32-bc96-2a48d80cd8aa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7908 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917426903905 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5ac9403b-9955-497c-8229-982a9f023949","run_id":"5ac9403b-9955-497c-8229-982a9f023949"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 10:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919166959287 HTTP:200 response:{"status":"queued","message":"done","execution_id":"cbc9ca50-8344-42bb-8855-9c2cc92c75d7","run_id":"cbc9ca50-8344-42bb-8855-9c2cc92c75d7"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ac9403b-9955-497c-8229-982a9f023949","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5ac9403b-9955-497c-8229-982a9f023949
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917426903905' normalized='7426903905' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917426903905"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7909 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbc9ca50-8344-42bb-8855-9c2cc92c75d7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cbc9ca50-8344-42bb-8855-9c2cc92c75d7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166959287' normalized='9166959287' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166959287"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7910 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ac9403b-9955-497c-8229-982a9f023949","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917426903905' normalized='7426903905' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917426903905"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7909 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbc9ca50-8344-42bb-8855-9c2cc92c75d7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7910
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166959287' normalized='9166959287' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166959287"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7910 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cbc9ca50-8344-42bb-8855-9c2cc92c75d7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6a7efa66-38e6-4f9a-9496-665685237efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ac9403b-9955-497c-8229-982a9f023949","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917426903905' normalized='7426903905' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917426903905"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7909 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ac9403b-9955-497c-8229-982a9f023949","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.27,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917426903905' normalized='7426903905' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917426903905"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 10:50:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7909 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ac9403b-9955-497c-8229-982a9f023949","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":18,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5ac9403b-9955-497c-8229-982a9f023949
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917426903905' normalized='7426903905' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917426903905"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 10:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7909 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbc9ca50-8344-42bb-8855-9c2cc92c75d7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7910
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166959287' normalized='9166959287' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166959287"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7910 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b30dae6b-4b29-4391-82e6-5385f2be936a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919422286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b30dae6b-4b29-4391-82e6-5385f2be936a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:52:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7911 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b30dae6b-4b29-4391-82e6-5385f2be936a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7911 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"858ddc30-b499-4f19-95e6-7279d703613e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413349
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 858ddc30-b499-4f19-95e6-7279d703613e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7912 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"858ddc30-b499-4f19-95e6-7279d703613e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"706680e6-9852-4ff2-a254-611803b34726","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-24T05:23:55.823115"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7912 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"858ddc30-b499-4f19-95e6-7279d703613e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"706680e6-9852-4ff2-a254-611803b34726","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-24T05:23:55.823115"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7912 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b30dae6b-4b29-4391-82e6-5385f2be936a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7911 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fca96285-720b-4546-8541-ea35cbb73d15","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919422286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fca96285-720b-4546-8541-ea35cbb73d15
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7913 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:54:09 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-24', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-24 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mata', date_raw: '2026-07-24', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 10:54:13 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">saumya</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fca96285-720b-4546-8541-ea35cbb73d15","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7913 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e25ec65c-440e-44d2-97c5-97574c5aa341","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919422286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e25ec65c-440e-44d2-97c5-97574c5aa341
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7914 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e25ec65c-440e-44d2-97c5-97574c5aa341","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7914
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9e7ba37f-2150-4ea7-b8c0-1b30e166dd95","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:24:35.779753"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7914 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e25ec65c-440e-44d2-97c5-97574c5aa341","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7914
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9e7ba37f-2150-4ea7-b8c0-1b30e166dd95","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:24:35.779753"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7914 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: '24 जुलाई', preferred_time: '12:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 10:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 10:54:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 10:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 10:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '12:00 PM' → '12:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-24 10:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Tushar', phone: '9413349571', doctor_id: 2, date: '2026-07-24', time: '12:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-24 10:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:00 PM' → '12:00 PM' → '12:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-24 10:54:52 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-4BEC9D — Tushar with Dr. Saumya Mathur on 2026-07-24 at 12:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-24 10:54:52 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-4BEC9D</span> — Dr. Saumya Mathur on 24 Jul 12:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-24 10:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cbc9ca50-8344-42bb-8855-9c2cc92c75d7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e25ec65c-440e-44d2-97c5-97574c5aa341","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"858ddc30-b499-4f19-95e6-7279d703613e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0924\u093e \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"706680e6-9852-4ff2-a254-611803b34726","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-24T05:23:55.823115"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7912 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fca96285-720b-4546-8541-ea35cbb73d15","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7913 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"858ddc30-b499-4f19-95e6-7279d703613e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":96,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0924\u093e \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/858ddc30-b499-4f19-95e6-7279d703613e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7912 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e5b7009-7228-451f-9cf0-8f7de2945aa2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918058061
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5e5b7009-7228-451f-9cf0-8f7de2945aa2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:56:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7915 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e5b7009-7228-451f-9cf0-8f7de2945aa2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7915 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"27e8355a-4860-483f-8927-415843ffe7a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917300300
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 27e8355a-4860-483f-8927-415843ffe7a5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:56:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7916 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"27e8355a-4860-483f-8927-415843ffe7a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3dfb4c8-6a65-44df-ad41-85d85e639b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:26:53.029163"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7916 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"27e8355a-4860-483f-8927-415843ffe7a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3dfb4c8-6a65-44df-ad41-85d85e639b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:26:53.029163"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:56:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7916 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:57:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7917 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e5b7009-7228-451f-9cf0-8f7de2945aa2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 10:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7915 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"78cad9e5-e132-4ea1-ae9a-4a14b3454588","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024939880","ivr_completed_at":"2026-07-24T05:27:33.217447"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7917 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"78cad9e5-e132-4ea1-ae9a-4a14b3454588","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024939880","ivr_completed_at":"2026-07-24T05:27:33.217447"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:57:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7917 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"27e8355a-4860-483f-8927-415843ffe7a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0947\u0930\u0940 \u092c\u093e\u0924 \u0926\u0942\u0902 \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3dfb4c8-6a65-44df-ad41-85d85e639b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:26:53.029163"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7916 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"27e8355a-4860-483f-8927-415843ffe7a5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":69,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0947\u0930\u0940 \u092c\u093e\u0924 \u0926\u0942\u0902 \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/27e8355a-4860-483f-8927-415843ffe7a5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3dfb4c8-6a65-44df-ad41-85d85e639b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:26:53.029163"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7916 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.92,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"78cad9e5-e132-4ea1-ae9a-4a14b3454588","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024939880","ivr_completed_at":"2026-07-24T05:27:33.217447"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7917 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e25ec65c-440e-44d2-97c5-97574c5aa341","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":46.99,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7914
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9e7ba37f-2150-4ea7-b8c0-1b30e166dd95","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:24:35.779753"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7914 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e25ec65c-440e-44d2-97c5-97574c5aa341","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":253,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e25ec65c-440e-44d2-97c5-97574c5aa341
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7914
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7914 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":79,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"78cad9e5-e132-4ea1-ae9a-4a14b3454588","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024939880","ivr_completed_at":"2026-07-24T05:27:33.217447"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7917 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919422286692 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e11f41cd-7092-44ad-a17a-2935b7333727","run_id":"e11f41cd-7092-44ad-a17a-2935b7333727"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 11:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919422286692 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a626e8da-3b49-4d9a-a6cc-fa90d88bb03b","run_id":"a626e8da-3b49-4d9a-a6cc-fa90d88bb03b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 11:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918058061549 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a6750df6-3bd0-430d-8e2b-bca041480389","run_id":"a6750df6-3bd0-430d-8e2b-bca041480389"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 11:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6750df6-3bd0-430d-8e2b-bca041480389","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac4cee41-c99e-4a73-9ce2-5ffe1013b0ca","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a626e8da-3b49-4d9a-a6cc-fa90d88bb03b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7919
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919422286692' normalized='9422286692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919422286692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7919 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6750df6-3bd0-430d-8e2b-bca041480389","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058061549' normalized='8058061549' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058061549"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7918 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e11f41cd-7092-44ad-a17a-2935b7333727","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919422286692' normalized='9422286692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919422286692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7920 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e11f41cd-7092-44ad-a17a-2935b7333727","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919422286692' normalized='9422286692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919422286692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7920 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6750df6-3bd0-430d-8e2b-bca041480389","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058061549' normalized='8058061549' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058061549"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7918 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a626e8da-3b49-4d9a-a6cc-fa90d88bb03b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7919
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919422286692' normalized='9422286692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919422286692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7919 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e11f41cd-7092-44ad-a17a-2935b7333727","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919422286692' normalized='9422286692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919422286692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7920 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a626e8da-3b49-4d9a-a6cc-fa90d88bb03b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7919
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919422286692' normalized='9422286692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919422286692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7919 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6750df6-3bd0-430d-8e2b-bca041480389","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058061549' normalized='8058061549' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058061549"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7918 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6750df6-3bd0-430d-8e2b-bca041480389","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.06,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058061549' normalized='8058061549' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058061549"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7918 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6750df6-3bd0-430d-8e2b-bca041480389","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":5,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a6750df6-3bd0-430d-8e2b-bca041480389
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058061549' normalized='8058061549' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058061549"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7918 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f097f5ba-7450-4a6f-90fb-a3a11a32ac63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917300300
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f097f5ba-7450-4a6f-90fb-a3a11a32ac63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7921 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6750df6-3bd0-430d-8e2b-bca041480389","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f097f5ba-7450-4a6f-90fb-a3a11a32ac63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f097f5ba-7450-4a6f-90fb-a3a11a32ac63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:05:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7921 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f1dfcc9-f926-405b-95e0-86a75fd5dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917300300
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3f1dfcc9-f926-405b-95e0-86a75fd5dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7922 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f1dfcc9-f926-405b-95e0-86a75fd5dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e8e1bf0b-67cd-4e09-8a98-09edba0c26eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:36:47.187919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7922 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f1dfcc9-f926-405b-95e0-86a75fd5dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e8e1bf0b-67cd-4e09-8a98-09edba0c26eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:36:47.187919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7922 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:47 phone:7300300330 reason:Information Unavailable
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"99bf7e87-71f8-442d-9715-90398d4af7f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919422286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 99bf7e87-71f8-442d-9715-90398d4af7f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7923 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f1dfcc9-f926-405b-95e0-86a75fd5dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.91,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  connect me to the operator\nuser: Connect me to the Duck operator\na
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e8e1bf0b-67cd-4e09-8a98-09edba0c26eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:36:47.187919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:07:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7922 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"99bf7e87-71f8-442d-9715-90398d4af7f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82758fb5-2b34-4a6b-9120-22926dc26df3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:37:46.546899"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7923 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"99bf7e87-71f8-442d-9715-90398d4af7f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82758fb5-2b34-4a6b-9120-22926dc26df3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:37:46.546899"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:07:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7923 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f097f5ba-7450-4a6f-90fb-a3a11a32ac63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7921 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f1dfcc9-f926-405b-95e0-86a75fd5dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":63,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  connect me to the operator\nuser: Connect me to the Duck operator\nass
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3f1dfcc9-f926-405b-95e0-86a75fd5dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e8e1bf0b-67cd-4e09-8a98-09edba0c26eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917300300330","ivr_completed_at":"2026-07-24T05:36:47.187919"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:08:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7922 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69469f86-432d-4d22-9ece-008bfaf0a5bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919422286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69469f86-432d-4d22-9ece-008bfaf0a5bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7924 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69469f86-432d-4d22-9ece-008bfaf0a5bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7924
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7924 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"99bf7e87-71f8-442d-9715-90398d4af7f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.91,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u0915\u0947 number \u091a\u093e\u0939\u093f\u090f\nassis
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82758fb5-2b34-4a6b-9120-22926dc26df3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:37:46.546899"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7923 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919422286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7925 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"99bf7e87-71f8-442d-9715-90398d4af7f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":117,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u0915\u0947 number \u091a\u093e\u0939\u093f\u090f\nassist
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/99bf7e87-71f8-442d-9715-90398d4af7f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82758fb5-2b34-4a6b-9120-22926dc26df3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:37:46.546899"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7923 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c7006d5-231a-4f6e-81d6-d18004e43a9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:39:57.461208"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7925 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c7006d5-231a-4f6e-81d6-d18004e43a9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:39:57.461208"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7925 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69469f86-432d-4d22-9ece-008bfaf0a5bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":49}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7924
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:09:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7924 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917300300330 HTTP:200 response:{"status":"queued","message":"done","execution_id":"98e38a81-4792-4b95-a2b1-3afe620f2957","run_id":"98e38a81-4792-4b95-a2b1-3afe620f2957"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 98e38a81-4792-4b95-a2b1-3afe620f2957
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300300330' normalized='7300300330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300300330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7926 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300300330' normalized='7300300330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300300330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7926 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300300330' normalized='7300300330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300300330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7926 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u0940 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c7006d5-231a-4f6e-81d6-d18004e43a9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:39:57.461208"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7925 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"69469f86-432d-4d22-9ece-008bfaf0a5bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":33,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u0940 \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c7006d5-231a-4f6e-81d6-d18004e43a9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919422286692","ivr_completed_at":"2026-07-24T05:39:57.461208"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7925 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Naman Singhal', date_raw: 'आज', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 11:10:58 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 11:11:19 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:48 phone:7300300330 reason:Information Unavailable
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":51.36,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300300330' normalized='7300300330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300300330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:13:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7926 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:13:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":193,"total_cost":21,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:13:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98e38a81-4792-4b95-a2b1-3afe620f2957
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:13:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:13:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:13:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300300330' normalized='7300300330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:13:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300300330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7926 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":193.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":193.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a4391bf7-73b2-4dbf-88cc-8d4dd529e2d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0161f5a5-7496-4332-ad2b-bf42ac58d8a4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919785875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0161f5a5-7496-4332-ad2b-bf42ac58d8a4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7927 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0161f5a5-7496-4332-ad2b-bf42ac58d8a4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"80154a17-9171-479d-8a96-388fe18a4a12","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785875960","ivr_completed_at":"2026-07-24T05:51:28.084930"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7927 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0161f5a5-7496-4332-ad2b-bf42ac58d8a4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"80154a17-9171-479d-8a96-388fe18a4a12","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785875960","ivr_completed_at":"2026-07-24T05:51:28.084930"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7927 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f564aba0-9eb1-4cb3-b1ac-b9c6205746d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955148
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f564aba0-9eb1-4cb3-b1ac-b9c6205746d5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:21:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7928 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f564aba0-9eb1-4cb3-b1ac-b9c6205746d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7928 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:22:40 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Naman Singhal', date_raw: 'आज', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 11:22:40 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 11:22:40 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 11:23:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Naman Singhal', date: 'आज', preferred_time: '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 11:23:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 11:23:30 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 11:23:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Naman Singhal' → 1 found: Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 11:23:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '3:30 PM' → '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-24 11:23:42 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Ashu Dakar', phone: '9785875960', doctor_id: 11, date: '2026-07-24', time: '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-24 11:23:42 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '3:30 PM' → '3:30 PM' → '15:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-24 11:23:43 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-7EB00A — Ashu Dakar with Dr. Naman Singhal on 2026-07-24 at 3:30 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-24 11:23:43 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-7EB00A</span> — Dr. Naman Singhal on 24 Jul 3:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f564aba0-9eb1-4cb3-b1ac-b9c6205746d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7928 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0161f5a5-7496-4332-ad2b-bf42ac58d8a4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":27.97,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"80154a17-9171-479d-8a96-388fe18a4a12","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785875960","ivr_completed_at":"2026-07-24T05:51:28.084930"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-7EB00A
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-24 11:24:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7927 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":193.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0161f5a5-7496-4332-ad2b-bf42ac58d8a4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":27.97,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0161f5a5-7496-4332-ad2b-bf42ac58d8a4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":197,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0161f5a5-7496-4332-ad2b-bf42ac58d8a4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7927 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c28dbc-eece-4e4a-9096-bc03d9a1f66b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 42c28dbc-eece-4e4a-9096-bc03d9a1f66b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7929 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c28dbc-eece-4e4a-9096-bc03d9a1f66b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"acb6b3de-9a71-48dc-8769-f193cd7ac736","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:56:51.219297"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7929 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c28dbc-eece-4e4a-9096-bc03d9a1f66b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"acb6b3de-9a71-48dc-8769-f193cd7ac736","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:56:51.219297"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7929 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c28dbc-eece-4e4a-9096-bc03d9a1f66b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"acb6b3de-9a71-48dc-8769-f193cd7ac736","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:56:51.219297"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:27:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7929 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c28dbc-eece-4e4a-9096-bc03d9a1f66b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42c28dbc-eece-4e4a-9096-bc03d9a1f66b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"acb6b3de-9a71-48dc-8769-f193cd7ac736","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:56:51.219297"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7929 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6ba5fe-6103-4cdd-8457-d3c203d26599","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7e6ba5fe-6103-4cdd-8457-d3c203d26599
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:28:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7930 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6ba5fe-6103-4cdd-8457-d3c203d26599","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"408638ea-020c-4e72-85b6-f38996905bfa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:59:04.249767"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7930 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6ba5fe-6103-4cdd-8457-d3c203d26599","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"408638ea-020c-4e72-85b6-f38996905bfa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:59:04.249767"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:29:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7930 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:29:51 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 11:29:51 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 11:29:51 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 11:29:51 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 11:30:10 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-24', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-24 11:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":193.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7e6ba5fe-6103-4cdd-8457-d3c203d26599","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Toshi Agarwal', date: '24 जुलाई', preferred_time: '12:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 11:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 11:30:26 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 11:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 11:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '12:30 PM' → '12:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-24 11:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Gajendra Kumar', phone: '9413387303', doctor_id: 4, date: '2026-07-24', time: '12:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-24 11:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:30 PM' → '12:30 PM' → '12:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-24 11:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-4F93CC — Gajendra Kumar with Dr. Toshi Agarwal on 2026-07-24 at 12:30 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-24 11:30:47 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-4F93CC</span> — Dr. Toshi Agarwal on 24 Jul 12:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6ba5fe-6103-4cdd-8457-d3c203d26599","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 appointment \u0915\u093f\u092f\u093e \u0925\u093e\nass
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"408638ea-020c-4e72-85b6-f38996905bfa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T05:59:04.249767"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-4F93CC
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-24 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7930 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7e6ba5fe-6103-4cdd-8457-d3c203d26599","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":162,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 appointment \u0915\u093f\u092f\u093e \u0925\u093e\nassi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7e6ba5fe-6103-4cdd-8457-d3c203d26599
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7930 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"98e38a81-4792-4b95-a2b1-3afe620f2957","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":193.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7e6ba5fe-6103-4cdd-8457-d3c203d26599","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":162.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5067dca-e6d9-4e0b-9314-a4c59eed1348","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918949384
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c5067dca-e6d9-4e0b-9314-a4c59eed1348
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7931 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93da1da8-4272-4dea-a395-b47ae5400164","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919351382
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 93da1da8-4272-4dea-a395-b47ae5400164
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7932 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919413387303 HTTP:200 response:{"status":"queued","message":"done","execution_id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf","run_id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 11:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918949384349 HTTP:200 response:{"status":"queued","message":"done","execution_id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","run_id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 11:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919351382550 HTTP:200 response:{"status":"queued","message":"done","execution_id":"44841b9f-bf5f-4d2f-8302-1bb8c5c2969f","run_id":"44841b9f-bf5f-4d2f-8302-1bb8c5c2969f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 31a1f538-faa0-4153-83bf-f26a3ed9a9d3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949384349' normalized='8949384349' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949384349"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7933 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44841b9f-bf5f-4d2f-8302-1bb8c5c2969f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 44841b9f-bf5f-4d2f-8302-1bb8c5c2969f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351382550' normalized='9351382550' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351382550"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7934 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 221ee67a-cdfe-4c9e-a6bd-7692968d52cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413387303' normalized='9413387303' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413387303"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7935 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7933
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949384349' normalized='8949384349' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949384349"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7933 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44841b9f-bf5f-4d2f-8302-1bb8c5c2969f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7934
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351382550' normalized='9351382550' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351382550"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7934 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7935
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413387303' normalized='9413387303' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413387303"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7935 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5067dca-e6d9-4e0b-9314-a4c59eed1348","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b30517ee-2821-44d8-8f15-8cd14b63bc9c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:10:06.887724"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7931 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5067dca-e6d9-4e0b-9314-a4c59eed1348","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b30517ee-2821-44d8-8f15-8cd14b63bc9c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:10:06.887724"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7931 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c5067dca-e6d9-4e0b-9314-a4c59eed1348","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7935
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413387303' normalized='9413387303' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413387303"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7935 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7933
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949384349' normalized='8949384349' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949384349"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7933 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44841b9f-bf5f-4d2f-8302-1bb8c5c2969f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7934
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351382550' normalized='9351382550' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351382550"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7934 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93da1da8-4272-4dea-a395-b47ae5400164","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"05d2ceac-2869-45dc-b232-7cd70755dffd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919351382550","ivr_completed_at":"2026-07-24T06:10:20.606540"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7932 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93da1da8-4272-4dea-a395-b47ae5400164","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"05d2ceac-2869-45dc-b232-7cd70755dffd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919351382550","ivr_completed_at":"2026-07-24T06:10:20.606540"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7932 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5067dca-e6d9-4e0b-9314-a4c59eed1348","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":0,"total_cost":1.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b30517ee-2821-44d8-8f15-8cd14b63bc9c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:10:06.887724"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7931 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.53,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7933
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949384349' normalized='8949384349' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949384349"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7933 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.61,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7935
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413387303' normalized='9413387303' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413387303"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7935 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5067dca-e6d9-4e0b-9314-a4c59eed1348","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":29,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5067dca-e6d9-4e0b-9314-a4c59eed1348
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b30517ee-2821-44d8-8f15-8cd14b63bc9c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:10:06.887724"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7931 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/31a1f538-faa0-4153-83bf-f26a3ed9a9d3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7933
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949384349' normalized='8949384349' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949384349"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7933 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221ee67a-cdfe-4c9e-a6bd-7692968d52cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/221ee67a-cdfe-4c9e-a6bd-7692968d52cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7935
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413387303' normalized='9413387303' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413387303"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 11:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7935 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98a83735-002c-4100-926c-67314d87e872","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918949384
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 98a83735-002c-4100-926c-67314d87e872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7936 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98a83735-002c-4100-926c-67314d87e872","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bb32a4ee-3e39-44bf-87b1-0c52a617ce0b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:11:40.874824"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7936 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98a83735-002c-4100-926c-67314d87e872","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bb32a4ee-3e39-44bf-87b1-0c52a617ce0b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:11:40.874824"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7936 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93da1da8-4272-4dea-a395-b47ae5400164","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.45,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930 madam\nassistant:  \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"05d2ceac-2869-45dc-b232-7cd70755dffd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919351382550","ivr_completed_at":"2026-07-24T06:10:20.606540"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7932 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98a83735-002c-4100-926c-67314d87e872","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.52,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u093f\u0938\u0940 \u0938\u0947 \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bb32a4ee-3e39-44bf-87b1-0c52a617ce0b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:11:40.874824"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7936 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93da1da8-4272-4dea-a395-b47ae5400164","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930 madam\nassistant:  \u091c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/93da1da8-4272-4dea-a395-b47ae5400164
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7932 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98a83735-002c-4100-926c-67314d87e872","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":63,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u093f\u0938\u0940 \u0938\u0947 \u092c\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98a83735-002c-4100-926c-67314d87e872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bb32a4ee-3e39-44bf-87b1-0c52a617ce0b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949384349","ivr_completed_at":"2026-07-24T06:11:40.874824"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:44:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7936 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98a83735-002c-4100-926c-67314d87e872","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918290323
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7937 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"76bc3e93-f811-4db3-87d3-78b5483948f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918290323771","ivr_completed_at":"2026-07-24T06:15:39.638206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7937 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"76bc3e93-f811-4db3-87d3-78b5483948f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918290323771","ivr_completed_at":"2026-07-24T06:15:39.638206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:45:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7937 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.93,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 main customer care \u0938\u0947 \u092c\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"76bc3e93-f811-4db3-87d3-78b5483948f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918290323771","ivr_completed_at":"2026-07-24T06:15:39.638206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 11:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7937 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":23.93,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":173,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 main customer care \u0938\u0947 \u092c\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d0ed0db2-ebfb-4b12-a3bf-73b0833eaa4a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7937 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5006a976-7eee-446b-8b4a-700aa8156558","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918949491
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5006a976-7eee-446b-8b4a-700aa8156558
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7938 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5006a976-7eee-446b-8b4a-700aa8156558","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:55:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7938 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 11:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"31a1f538-faa0-4153-83bf-f26a3ed9a9d3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5006a976-7eee-446b-8b4a-700aa8156558","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5006a976-7eee-446b-8b4a-700aa8156558","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 11:55:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7938 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918949491167 HTTP:200 response:{"status":"queued","message":"done","execution_id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","run_id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a7b971ef-48a2-470b-97e6-923395a25997","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7907 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 47adc4dd-a346-4597-93ad-5d3ed6bc6ec3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949491167' normalized='8949491167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949491167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7939 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949491167' normalized='8949491167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949491167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7939 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5006a976-7eee-446b-8b4a-700aa8156558","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949491167' normalized='8949491167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949491167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7939 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.32,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949491167' normalized='8949491167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949491167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7939 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a7b971ef-48a2-470b-97e6-923395a25997","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7907 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/47adc4dd-a346-4597-93ad-5d3ed6bc6ec3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949491167' normalized='8949491167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949491167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7939 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5006a976-7eee-446b-8b4a-700aa8156558","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919214818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1ce223ab-9e8f-45bf-93ae-62269285ea28
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:09:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7940 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26307eb0-df24-4210-b4e2-879815ffac23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214818831","ivr_completed_at":"2026-07-24T06:39:32.756355"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7940 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26307eb0-df24-4210-b4e2-879815ffac23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214818831","ivr_completed_at":"2026-07-24T06:39:32.756355"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7940 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:10:34 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 12:10:34 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 12:10:34 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 12:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 12:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 12:10:38 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Endocrinology', date_raw: '2026-07-23', check_date: '2026-07-23'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 12:10:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Endocrinology</span>" → Endocrinology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 12:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-23', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":18.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0939\u0948 \u0905\u092d\u0940 doc tap \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26307eb0-df24-4210-b4e2-879815ffac23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214818831","ivr_completed_at":"2026-07-24T06:39:32.756355"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7940 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":138,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0939\u0948 \u0905\u092d\u0940 doc tap \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1ce223ab-9e8f-45bf-93ae-62269285ea28
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26307eb0-df24-4210-b4e2-879815ffac23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919214818831","ivr_completed_at":"2026-07-24T06:39:32.756355"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 12:11:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7940 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"47adc4dd-a346-4597-93ad-5d3ed6bc6ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":138.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93c8fdc3-3556-41f6-bc9a-7381b0274e96","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918233320
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 93c8fdc3-3556-41f6-bc9a-7381b0274e96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7941 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93c8fdc3-3556-41f6-bc9a-7381b0274e96","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:19:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7941 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e5c4d8c-337d-440f-a1fb-1b7c56e70f68","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3e5c4d8c-337d-440f-a1fb-1b7c56e70f68
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:19:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7942 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e5c4d8c-337d-440f-a1fb-1b7c56e70f68","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7942
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:19:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7942 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918233320124 HTTP:200 response:{"status":"queued","message":"done","execution_id":"36f46b28-427c-434f-9263-d4d9653dd507","run_id":"36f46b28-427c-434f-9263-d4d9653dd507"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 36f46b28-427c-434f-9263-d4d9653dd507
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233320124' normalized='8233320124' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233320124"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7943 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233320124' normalized='8233320124' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233320124"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7943 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233320124' normalized='8233320124' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233320124"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7943 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":138.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233320124' normalized='8233320124' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233320124"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7943 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"93c8fdc3-3556-41f6-bc9a-7381b0274e96","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":597,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7941 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/36f46b28-427c-434f-9263-d4d9653dd507
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233320124' normalized='8233320124' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233320124"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:22:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7943 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e5c4d8c-337d-440f-a1fb-1b7c56e70f68","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7942
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:22:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7942 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1ce223ab-9e8f-45bf-93ae-62269285ea28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":138.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38548b99-240b-4a80-aeab-ad0c546d5d8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 38548b99-240b-4a80-aeab-ad0c546d5d8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-4F93CC
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-24 12:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7944 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38548b99-240b-4a80-aeab-ad0c546d5d8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"487d0e1a-322f-4d4d-8aa3-a01427ec9c29","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T06:59:26.457791"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7944 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38548b99-240b-4a80-aeab-ad0c546d5d8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"487d0e1a-322f-4d4d-8aa3-a01427ec9c29","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T06:59:26.457791"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7944 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:49 phone:9413387303 reason:Cancellation Request
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-24 12:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"38548b99-240b-4a80-aeab-ad0c546d5d8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38548b99-240b-4a80-aeab-ad0c546d5d8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.73,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  vah ek appointment liya tha calendar cover ka to aaj aaah \u0928\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"487d0e1a-322f-4d4d-8aa3-a01427ec9c29","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413387303","ivr_completed_at":"2026-07-24T06:59:26.457791"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 12:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7944 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38548b99-240b-4a80-aeab-ad0c546d5d8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":85,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  vah ek appointment liya tha calendar cover ka to aaj aaah \u0928\u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/38548b99-240b-4a80-aeab-ad0c546d5d8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7944 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2586232c-c23d-4484-8740-c7b719bd60a3","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2586232c-c23d-4484-8740-c7b719bd60a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7945 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2586232c-c23d-4484-8740-c7b719bd60a3","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:33:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7945 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2586232c-c23d-4484-8740-c7b719bd60a3","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7945 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2586232c-c23d-4484-8740-c7b719bd60a3","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.35,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 kidney \u0915\u0947 doctor \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:34:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7945 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59666ab6-b4e0-47a0-a7c4-bdd9bd21eb73","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 59666ab6-b4e0-47a0-a7c4-bdd9bd21eb73
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7946 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59666ab6-b4e0-47a0-a7c4-bdd9bd21eb73","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7946 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2586232c-c23d-4484-8740-c7b719bd60a3","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 kidney \u0915\u0947 doctor \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2586232c-c23d-4484-8740-c7b719bd60a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7945 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59666ab6-b4e0-47a0-a7c4-bdd9bd21eb73","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7946 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:50 phone:8035735856 reason:Information Unavailable
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-24 12:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"38548b99-240b-4a80-aeab-ad0c546d5d8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59666ab6-b4e0-47a0-a7c4-bdd9bd21eb73","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 madam \u092f\u0939 reception \u0915\u093e number 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:35:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7946 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59666ab6-b4e0-47a0-a7c4-bdd9bd21eb73","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 madam \u092f\u0939 reception \u0915\u093e number \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59666ab6-b4e0-47a0-a7c4-bdd9bd21eb73
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 12:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7946 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918005888
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3375072a-54df-4a96-8e6f-8b909451c897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:39:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7947 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f2a11b80-729b-4b8e-ac4e-f71652dc6ade","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918005888432","ivr_completed_at":"2026-07-24T07:09:59.207821"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7947 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f2a11b80-729b-4b8e-ac4e-f71652dc6ade","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918005888432","ivr_completed_at":"2026-07-24T07:09:59.207821"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7947 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:40:43 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-24', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-24 12:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'General Medicine', date: 'आज', preferred_time: '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 12:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 12:40:50 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'general' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 12:40:50 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">general</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 12:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'General Medicine' → 2 found: Dr. Arun Sharma, Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 12:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '3:00 PM' → '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-24 12:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Harsha', phone: '8005888432', doctor_id: 3, date: '2026-07-24', time: '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-24 12:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '3:00 PM' → '3:00 PM' → '15:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-24 12:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-EB1ED0 — Harsha with Dr. Arun Sharma on 2026-07-24 at 3:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-24 12:41:02 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-EB1ED0</span> — Dr. Arun Sharma on 24 Jul 3:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.06,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f2a11b80-729b-4b8e-ac4e-f71652dc6ade","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918005888432","ivr_completed_at":"2026-07-24T07:09:59.207821"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-EB1ED0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-24 12:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7947 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":90,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3375072a-54df-4a96-8e6f-8b909451c897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7947 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a626c855-6233-4caf-b0f0-fb71c3111271","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a626c855-6233-4caf-b0f0-fb71c3111271
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:45:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7948 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a626c855-6233-4caf-b0f0-fb71c3111271","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:46:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7948 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a626c855-6233-4caf-b0f0-fb71c3111271","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:46:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7948 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3375072a-54df-4a96-8e6f-8b909451c897","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b04f7d2b-0196-4645-a467-abe92b36fba5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918037288
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b04f7d2b-0196-4645-a467-abe92b36fba5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7949 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b04f7d2b-0196-4645-a467-abe92b36fba5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7949
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7949 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b04f7d2b-0196-4645-a467-abe92b36fba5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7949
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 12:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7949 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 12:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36f46b28-427c-434f-9263-d4d9653dd507","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 12:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b04f7d2b-0196-4645-a467-abe92b36fba5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918037288318 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0b254e2b-9482-4e1d-8e81-631f82535603","run_id":"0b254e2b-9482-4e1d-8e81-631f82535603"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0b254e2b-9482-4e1d-8e81-631f82535603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918037288318' normalized='8037288318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918037288318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7950 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918037288318' normalized='8037288318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918037288318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7950 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b04f7d2b-0196-4645-a467-abe92b36fba5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918037288318' normalized='8037288318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918037288318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7950 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc4804e3-014d-42f3-90d2-a13811f71947","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dc4804e3-014d-42f3-90d2-a13811f71947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7951 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc4804e3-014d-42f3-90d2-a13811f71947","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4c12ea42-a48f-4a18-8715-58c07a23ca11","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799889066","ivr_completed_at":"2026-07-24T07:32:44.514687"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7951 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc4804e3-014d-42f3-90d2-a13811f71947","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4c12ea42-a48f-4a18-8715-58c07a23ca11","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799889066","ivr_completed_at":"2026-07-24T07:32:44.514687"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 13:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7951 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:04:30 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-24', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-24 13:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dc4804e3-014d-42f3-90d2-a13811f71947","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc4804e3-014d-42f3-90d2-a13811f71947","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":62.26,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4c12ea42-a48f-4a18-8715-58c07a23ca11","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799889066","ivr_completed_at":"2026-07-24T07:32:44.514687"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 13:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 13:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7951 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc4804e3-014d-42f3-90d2-a13811f71947","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":253,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dc4804e3-014d-42f3-90d2-a13811f71947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:06:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7951 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ac7f34fb-26a6-4fb3-9d85-c88eea63f87f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7952 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62d6041b-a064-4f70-aa8f-532a777774d2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799889066","ivr_completed_at":"2026-07-24T07:38:10.485217"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7952 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62d6041b-a064-4f70-aa8f-532a777774d2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799889066","ivr_completed_at":"2026-07-24T07:38:10.485217"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 13:08:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7952 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:08:58 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-24', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-24 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Orthopaedics', date: 'सोमवार'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 13:09:27 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Orthopaedics' → 2 found: Dr. Rashid Khan, Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 13:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Rashid Khan', date: 'सोमवार', preferred_time: '01:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 13:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 13:09:53 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 13:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Rashid Khan' → 1 found: Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 13:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '01:30 PM' → '01:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-24 13:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":255,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092e\u0947\u0930\u0947 verification \u0939\u0948 \u091f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac7f34fb-26a6-4fb3-9d85-c88eea63f87f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62d6041b-a064-4f70-aa8f-532a777774d2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799889066","ivr_completed_at":"2026-07-24T07:38:10.485217"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 13:12:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7952 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0367ad3b-65a3-42c7-8b88-198ebaf20296","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919772173
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0367ad3b-65a3-42c7-8b88-198ebaf20296
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:24:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7953 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0367ad3b-65a3-42c7-8b88-198ebaf20296","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:24:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7953 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b254e2b-9482-4e1d-8e81-631f82535603","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0367ad3b-65a3-42c7-8b88-198ebaf20296","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:25:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7953 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919772173912 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a5614652-130a-4aed-94d7-befdb1741c0d","run_id":"a5614652-130a-4aed-94d7-befdb1741c0d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a5614652-130a-4aed-94d7-befdb1741c0d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772173912' normalized='9772173912' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772173912"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7954 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772173912' normalized='9772173912' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772173912"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7954 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772173912' normalized='9772173912' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772173912"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7954 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.87,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772173912' normalized='9772173912' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772173912"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 13:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7954 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a5614652-130a-4aed-94d7-befdb1741c0d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772173912' normalized='9772173912' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772173912"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 13:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7954 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9763eec-bbd7-426d-803a-baf27794d1f2","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c9763eec-bbd7-426d-803a-baf27794d1f2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:40:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7955 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9763eec-bbd7-426d-803a-baf27794d1f2","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7955 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9763eec-bbd7-426d-803a-baf27794d1f2","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 13:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7955 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 13:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac7f34fb-26a6-4fb3-9d85-c88eea63f87f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918949071
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 14:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7956 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7956
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"def3f345-8756-42c9-9d50-64da9c338fb4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949071241","ivr_completed_at":"2026-07-24T08:47:34.458158"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7956 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7956
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"def3f345-8756-42c9-9d50-64da9c338fb4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949071241","ivr_completed_at":"2026-07-24T08:47:34.458158"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 14:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7956 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: so\nuser:  sir \u0906\u092a \u092f\u0939 blood test \u0915\u0930\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7956
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"def3f345-8756-42c9-9d50-64da9c338fb4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949071241","ivr_completed_at":"2026-07-24T08:47:34.458158"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 14:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7956 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":45,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: so\nuser:  sir \u0906\u092a \u092f\u0939 blood test \u0915\u0930\u0935\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7956
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"def3f345-8756-42c9-9d50-64da9c338fb4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949071241","ivr_completed_at":"2026-07-24T08:47:34.458158"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 14:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7956 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5614652-130a-4aed-94d7-befdb1741c0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"341972e4-9c04-45b3-9c3b-b5143bf6ef76","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919950587
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 341972e4-9c04-45b3-9c3b-b5143bf6ef76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 14:25:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7957 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"341972e4-9c04-45b3-9c3b-b5143bf6ef76","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7957
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 14:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7957 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"341972e4-9c04-45b3-9c3b-b5143bf6ef76","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7957
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 14:26:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7957 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919950587250 HTTP:200 response:{"status":"queued","message":"done","execution_id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","run_id":"db0fbd26-7586-4533-a155-6c9bfe3f1688"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: db0fbd26-7586-4533-a155-6c9bfe3f1688
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950587250' normalized='9950587250' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950587250"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 14:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7958 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7958
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950587250' normalized='9950587250' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950587250"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 14:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7958 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7958
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950587250' normalized='9950587250' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950587250"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 14:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7958 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.05,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7958
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950587250' normalized='9950587250' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950587250"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 14:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7958 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":53,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 14:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db0fbd26-7586-4533-a155-6c9bfe3f1688
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 14:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 14:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7958
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 14:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950587250' normalized='9950587250' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 14:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7958 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 14:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 14:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0c4f17f-54d6-4f0a-9a0a-b0cbe45a1750","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917878861
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 25cc1c40-3200-4522-9f87-f8068bee1f46
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:19:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7959 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"754fa91d-280b-42fa-bb7c-0f69aff1063b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878861040","ivr_completed_at":"2026-07-24T09:49:59.165452"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7959 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"754fa91d-280b-42fa-bb7c-0f69aff1063b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878861040","ivr_completed_at":"2026-07-24T09:49:59.165452"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:19:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7959 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13ed0a1c-8862-4830-9f9a-6786f2f30455","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919251836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 13ed0a1c-8862-4830-9f9a-6786f2f30455
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7960 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13ed0a1c-8862-4830-9f9a-6786f2f30455","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f85aa3b-efd6-425e-9dbc-e4dfbf2a61c6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919251836326","ivr_completed_at":"2026-07-24T09:50:23.885712"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7960 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13ed0a1c-8862-4830-9f9a-6786f2f30455","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f85aa3b-efd6-425e-9dbc-e4dfbf2a61c6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919251836326","ivr_completed_at":"2026-07-24T09:50:23.885712"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7960 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13ed0a1c-8862-4830-9f9a-6786f2f30455","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.84,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment \u091a\u093e\u0939\u093f\u090f \u0925\u093e\nassistant: 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f85aa3b-efd6-425e-9dbc-e4dfbf2a61c6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919251836326","ivr_completed_at":"2026-07-24T09:50:23.885712"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7960 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fcadb5c5-18f6-471d-88fd-de25dfa9262a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919251836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fcadb5c5-18f6-471d-88fd-de25dfa9262a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7961 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fcadb5c5-18f6-471d-88fd-de25dfa9262a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"ebfd0919-7fc9-4a10-979d-78754fa0aee6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919251836326","ivr_completed_at":"2026-07-24T09:51:15.059192"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:21:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7961 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fcadb5c5-18f6-471d-88fd-de25dfa9262a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"ebfd0919-7fc9-4a10-979d-78754fa0aee6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919251836326","ivr_completed_at":"2026-07-24T09:51:15.059192"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:21:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7961 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:22:08 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-24', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-24 15:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Urology', date: '24 July', preferred_time: '08:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 15:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 15:22:12 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'urology' → 'Urology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 15:22:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">urology</span>" → Urology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 15:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Urology' → 1 found: Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 15:22:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '08:30 PM' → '08:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":26.42,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"754fa91d-280b-42fa-bb7c-0f69aff1063b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917878861040","ivr_completed_at":"2026-07-24T09:49:59.165452"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 15:22:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7959 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"13ed0a1c-8862-4830-9f9a-6786f2f30455","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment \u091a\u093e\u0939\u093f\u090f \u0925\u093e\nassistant: \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/13ed0a1c-8862-4830-9f9a-6786f2f30455
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f85aa3b-efd6-425e-9dbc-e4dfbf2a61c6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919251836326","ivr_completed_at":"2026-07-24T09:50:23.885712"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 15:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7960 | status: completed | ivr_option: General Queries | source: Meta | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fcadb5c5-18f6-471d-88fd-de25dfa9262a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.82,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor number \u0926\u0940\u091c\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"ebfd0919-7fc9-4a10-979d-78754fa0aee6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919251836326","ivr_completed_at":"2026-07-24T09:51:15.059192"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 15:22:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7961 | status: call-disconnected | ivr_option: Appointment Booking | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":159,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/25cc1c40-3200-4522-9f87-f8068bee1f46
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7959 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fcadb5c5-18f6-471d-88fd-de25dfa9262a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":103,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor number \u0926\u0940\u091c\u093f\u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fcadb5c5-18f6-471d-88fd-de25dfa9262a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7961 | status: completed | ivr_option: Appointment Booking | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:25:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":159.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":159.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db36e439-abc3-47de-bb7d-ad05466057b4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917417605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: db36e439-abc3-47de-bb7d-ad05466057b4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:33:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7962 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db36e439-abc3-47de-bb7d-ad05466057b4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7962
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"e31b96c5-af36-4b4f-8cf3-ed4f8143b0eb","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917417605339","ivr_completed_at":"2026-07-24T10:03:44.637000"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7962 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db36e439-abc3-47de-bb7d-ad05466057b4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7962
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7962 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"db0fbd26-7586-4533-a155-6c9bfe3f1688","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"25cc1c40-3200-4522-9f87-f8068bee1f46","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":159.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:35:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db36e439-abc3-47de-bb7d-ad05466057b4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.1,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  hello\nassistant:  \u0939\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:35:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:35:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:35:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7962
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:35:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:35:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7962 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:35:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db36e439-abc3-47de-bb7d-ad05466057b4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":128,"total_cost":15,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  hello\nassistant:  \u0939\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:35:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db36e439-abc3-47de-bb7d-ad05466057b4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:35:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:35:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7962
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:35:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:35:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7962 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97a29c39-940f-4ec4-872d-d493e9eac307","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917417605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 97a29c39-940f-4ec4-872d-d493e9eac307
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:37:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7963 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97a29c39-940f-4ec4-872d-d493e9eac307","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7963
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7963 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"893353e3-86d3-42bc-b9d2-9579cf9a9318","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917417605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 893353e3-86d3-42bc-b9d2-9579cf9a9318
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7964 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"893353e3-86d3-42bc-b9d2-9579cf9a9318","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"38b62f7e-edec-4f7a-8dd7-70acbcf03136","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917417605339","ivr_completed_at":"2026-07-24T10:08:34.793911"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7964 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"893353e3-86d3-42bc-b9d2-9579cf9a9318","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7964 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"893353e3-86d3-42bc-b9d2-9579cf9a9318","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.21,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7964 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97a29c39-940f-4ec4-872d-d493e9eac307","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7963
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7963 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6fe99ce1-1ec5-4e77-a85c-4cbbf2a5f7db","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917417605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6fe99ce1-1ec5-4e77-a85c-4cbbf2a5f7db
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7965 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6fe99ce1-1ec5-4e77-a85c-4cbbf2a5f7db","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"2c131e7d-1c40-4039-96cd-bc90662c9ca3","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917417605339","ivr_completed_at":"2026-07-24T10:09:31.631801"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7965 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6fe99ce1-1ec5-4e77-a85c-4cbbf2a5f7db","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7965 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917417605339 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","run_id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8ba8498d-f111-44a9-bd4c-a2a19fa1f93e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7966 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7966 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"97a29c39-940f-4ec4-872d-d493e9eac307","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6fe99ce1-1ec5-4e77-a85c-4cbbf2a5f7db","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.68,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  actually \u0939\u092e\u093e\u0930\u0947 \u0915\u094b \u0928\u093e patient \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939\u0948\nassistant:  \u092e\u0948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7965 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7966 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"893353e3-86d3-42bc-b9d2-9579cf9a9318","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/893353e3-86d3-42bc-b9d2-9579cf9a9318
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7964 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:41:12 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arpana Pandey', date_raw: 'परसों', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 15:41:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arpana Pandey</span>" → Dr Arpana Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 15:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 18, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 15:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Gastroenterology', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 15:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 15:41:55 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Gastroenterology</span>" → Gastroenterology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 15:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Gastroenterology' → 1 found: Dr Arpana Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375236
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 88f03082-70c8-41f8-806a-1dc5b96c913f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 15:42:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7967 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7967
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8f90c2e5-a8c9-4c7c-b1ff-5cc8aa4ac2ac","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375236277","ivr_completed_at":"2026-07-24T10:12:31.762775"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7967 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7967
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8f90c2e5-a8c9-4c7c-b1ff-5cc8aa4ac2ac","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375236277","ivr_completed_at":"2026-07-24T10:12:31.762775"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:42:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7967 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:42:34 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Patient', phone: '7417605339', doctor_id: 18, date: '2026-07-24', time: '3:45 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-24 15:42:34 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '3:45 PM' → '3:45 PM' → '15:45'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-24 15:42:36 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-F4EF45 — Patient with Dr Arpana Pandey on 2026-07-24 at 3:45 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-24 15:42:36 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-F4EF45</span> — Dr Arpana Pandey on 24 Jul 3:45 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7967
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8f90c2e5-a8c9-4c7c-b1ff-5cc8aa4ac2ac","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375236277","ivr_completed_at":"2026-07-24T10:12:31.762775"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:42:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7967 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":26.44,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917417605339"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 15:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7966 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:43:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6fe99ce1-1ec5-4e77-a85c-4cbbf2a5f7db","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":77,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  actually \u0939\u092e\u093e\u0930\u0947 \u0915\u094b \u0928\u093e patient \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939\u0948\nassistant:  \u092e\u0948\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:43:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6fe99ce1-1ec5-4e77-a85c-4cbbf2a5f7db
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:43:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:43:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:43:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:43:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-F4EF45
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-24 15:43:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7965 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":26.44,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":1.88,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":140,"total_cost":15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8ba8498d-f111-44a9-bd4c-a2a19fa1f93e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917417605339' normalized='7417605339' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7966 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":34,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/88f03082-70c8-41f8-806a-1dc5b96c913f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7967
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8f90c2e5-a8c9-4c7c-b1ff-5cc8aa4ac2ac","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375236277","ivr_completed_at":"2026-07-24T10:12:31.762775"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 15:45:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7967 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 15:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 15:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8ba8498d-f111-44a9-bd4c-a2a19fa1f93e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":140.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88f03082-70c8-41f8-806a-1dc5b96c913f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"899d8baa-4048-4b11-87bd-1acda123a244","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919351304
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 899d8baa-4048-4b11-87bd-1acda123a244
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7968 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"899d8baa-4048-4b11-87bd-1acda123a244","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7968
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7968 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919660341
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 976ece67-5d54-4c6b-8406-6316c96406fc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7969 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b5470dd-8770-4bb0-84cd-14fdc3725738","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660341020","ivr_completed_at":"2026-07-24T10:48:04.367645"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7969 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b5470dd-8770-4bb0-84cd-14fdc3725738","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660341020","ivr_completed_at":"2026-07-24T10:48:04.367645"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7969 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"899d8baa-4048-4b11-87bd-1acda123a244","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7968
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:18:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7968 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.99,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u0926\u0935\u093e \u0932\u0947\u0928\u0947 \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b5470dd-8770-4bb0-84cd-14fdc3725738","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660341020","ivr_completed_at":"2026-07-24T10:48:04.367645"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7969 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":38,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u0926\u0935\u093e \u0932\u0947\u0928\u0947 \u0917\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/976ece67-5d54-4c6b-8406-6316c96406fc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b5470dd-8770-4bb0-84cd-14fdc3725738","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660341020","ivr_completed_at":"2026-07-24T10:48:04.367645"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7969 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919351304268 HTTP:200 response:{"status":"queued","message":"done","execution_id":"ae22c303-0906-49e8-83dc-87055b723ec3","run_id":"ae22c303-0906-49e8-83dc-87055b723ec3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351304268' normalized='9351304268' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351304268"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7970 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351304268' normalized='9351304268' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351304268"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7970 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351304268' normalized='9351304268' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351304268"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7970 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351304268' normalized='9351304268' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351304268"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 16:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7970 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ae22c303-0906-49e8-83dc-87055b723ec3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351304268' normalized='9351304268' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7970 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976ece67-5d54-4c6b-8406-6316c96406fc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918586065
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b0dc3ef5-a537-4840-b85b-26924d83d31f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 16:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7971 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1ee18238-f909-4d21-a990-2c8fb887fe0d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918586065064","ivr_completed_at":"2026-07-24T11:24:24.869347"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7971 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1ee18238-f909-4d21-a990-2c8fb887fe0d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918586065064","ivr_completed_at":"2026-07-24T11:24:24.869347"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7971 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1ee18238-f909-4d21-a990-2c8fb887fe0d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918586065064","ivr_completed_at":"2026-07-24T11:24:24.869347"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7971 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 16:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":72,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 16:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b0dc3ef5-a537-4840-b85b-26924d83d31f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 16:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 16:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 16:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 16:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1ee18238-f909-4d21-a990-2c8fb887fe0d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918586065064","ivr_completed_at":"2026-07-24T11:24:24.869347"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 16:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 16:55:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 16:55:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7971 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b0dc3ef5-a537-4840-b85b-26924d83d31f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ebc8c17-4e61-41d4-aa7b-34558f8cbddf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6ebc8c17-4e61-41d4-aa7b-34558f8cbddf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:19:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7972 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ebc8c17-4e61-41d4-aa7b-34558f8cbddf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7972
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7ed572bb-e5e2-4905-be12-0f16878c0d85","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619260682","ivr_completed_at":"2026-07-24T11:49:52.584002"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7972 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ebc8c17-4e61-41d4-aa7b-34558f8cbddf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7972
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7ed572bb-e5e2-4905-be12-0f16878c0d85","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619260682","ivr_completed_at":"2026-07-24T11:49:52.584002"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7972 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6ebc8c17-4e61-41d4-aa7b-34558f8cbddf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:20:24 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Shiv Gautam', date_raw: '', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 17:20:24 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Shiv Gautam</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ebc8c17-4e61-41d4-aa7b-34558f8cbddf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.25,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7972
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7ed572bb-e5e2-4905-be12-0f16878c0d85","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619260682","ivr_completed_at":"2026-07-24T11:49:52.584002"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:21:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7972 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eeac21d9-9bbd-4384-9820-adff1328cf17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917568364
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eeac21d9-9bbd-4384-9820-adff1328cf17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7973 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eeac21d9-9bbd-4384-9820-adff1328cf17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6112b5ca-10db-4546-9891-c29db186b0af","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917568364801","ivr_completed_at":"2026-07-24T11:52:08.867313"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7973 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eeac21d9-9bbd-4384-9820-adff1328cf17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6112b5ca-10db-4546-9891-c29db186b0af","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917568364801","ivr_completed_at":"2026-07-24T11:52:08.867313"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7973 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ebc8c17-4e61-41d4-aa7b-34558f8cbddf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":99,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6ebc8c17-4e61-41d4-aa7b-34558f8cbddf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7972
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7ed572bb-e5e2-4905-be12-0f16878c0d85","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619260682","ivr_completed_at":"2026-07-24T11:49:52.584002"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 17:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7972 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eeac21d9-9bbd-4384-9820-adff1328cf17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.84,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6112b5ca-10db-4546-9891-c29db186b0af","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917568364801","ivr_completed_at":"2026-07-24T11:52:08.867313"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7973 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eeac21d9-9bbd-4384-9820-adff1328cf17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":75,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eeac21d9-9bbd-4384-9820-adff1328cf17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6112b5ca-10db-4546-9891-c29db186b0af","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917568364801","ivr_completed_at":"2026-07-24T11:52:08.867313"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 17:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7973 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eeac21d9-9bbd-4384-9820-adff1328cf17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eeac21d9-9bbd-4384-9820-adff1328cf17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89ba56d0-f52e-48a5-b936-06a31ac6e3f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917850801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 89ba56d0-f52e-48a5-b936-06a31ac6e3f6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:32:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7974 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89ba56d0-f52e-48a5-b936-06a31ac6e3f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eaff3ee-97eb-49e4-9430-85363c3a63bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917850801746","ivr_completed_at":"2026-07-24T12:02:23.357737"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7974 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89ba56d0-f52e-48a5-b936-06a31ac6e3f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eaff3ee-97eb-49e4-9430-85363c3a63bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917850801746","ivr_completed_at":"2026-07-24T12:02:23.357737"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:32:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7974 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89ba56d0-f52e-48a5-b936-06a31ac6e3f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.08,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eaff3ee-97eb-49e4-9430-85363c3a63bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917850801746","ivr_completed_at":"2026-07-24T12:02:23.357737"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:32:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7974 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:32:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89ba56d0-f52e-48a5-b936-06a31ac6e3f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":24,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:32:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89ba56d0-f52e-48a5-b936-06a31ac6e3f6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:32:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:32:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:32:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:32:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eaff3ee-97eb-49e4-9430-85363c3a63bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917850801746","ivr_completed_at":"2026-07-24T12:02:23.357737"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:32:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:32:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7974 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ae22c303-0906-49e8-83dc-87055b723ec3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"89ba56d0-f52e-48a5-b936-06a31ac6e3f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:37:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7975 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"203f5002-5783-4a50-be01-60cbad967aa3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799278331","ivr_completed_at":"2026-07-24T12:08:01.202353"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7975 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"203f5002-5783-4a50-be01-60cbad967aa3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799278331","ivr_completed_at":"2026-07-24T12:08:01.202353"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:38:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7975 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 17:38:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 17:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917850801746 HTTP:200 response:{"status":"queued","message":"done","execution_id":"10262f74-cb98-4184-8298-d44d0a494d75","run_id":"10262f74-cb98-4184-8298-d44d0a494d75"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 10262f74-cb98-4184-8298-d44d0a494d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850801746' normalized='7850801746' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850801746"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7976 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850801746' normalized='7850801746' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850801746"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7976 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850801746' normalized='7850801746' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850801746"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:40:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7976 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Internal Medicine', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 17:40:24 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Internal Medicine' → 2 found: Dr. Arun Sharma, Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850801746' normalized='7850801746' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850801746"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 17:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7976 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:41:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Saumya Mathur', date: 'आज', preferred_time: '04:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 17:41:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 17:41:47 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 17:41:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":43.9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0924\u0947\nassistant:  \u091c\u0940, \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"203f5002-5783-4a50-be01-60cbad967aa3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799278331","ivr_completed_at":"2026-07-24T12:08:01.202353"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 17:42:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7975 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 88b0489a-334a-4dd5-b7e8-d316d260e00b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7977 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/10262f74-cb98-4184-8298-d44d0a494d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850801746' normalized='7850801746' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850801746"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 17:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7976 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6d501b49-b157-428c-9fac-339a40375cc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799278331","ivr_completed_at":"2026-07-24T12:12:29.068868"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7977 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6d501b49-b157-428c-9fac-339a40375cc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799278331","ivr_completed_at":"2026-07-24T12:12:29.068868"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:42:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7977 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:42:42 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 17:42:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 17:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6d501b49-b157-428c-9fac-339a40375cc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799278331","ivr_completed_at":"2026-07-24T12:12:29.068868"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7977 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":255,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0924\u0947\nassistant:  \u091c\u0940, \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c6c54569-d5f6-4b5b-a2aa-b7ffae0ee204
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:42:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7975 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":40,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939\u0948 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/88b0489a-334a-4dd5-b7e8-d316d260e00b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6d501b49-b157-428c-9fac-339a40375cc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799278331","ivr_completed_at":"2026-07-24T12:12:29.068868"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 17:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7977 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"686d9e94-0668-4f82-9378-40e7e7421e44","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 686d9e94-0668-4f82-9378-40e7e7421e44
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:54:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7978 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"686d9e94-0668-4f82-9378-40e7e7421e44","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7978
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:54:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7978 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10262f74-cb98-4184-8298-d44d0a494d75","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"88b0489a-334a-4dd5-b7e8-d316d260e00b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"686d9e94-0668-4f82-9378-40e7e7421e44","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7978
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7978 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4312fea-f951-49c1-9f7e-c6c906a90125","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919529999
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e4312fea-f951-49c1-9f7e-c6c906a90125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:59:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7979 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9293b97-eecd-4dfc-97c0-47957a82175d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918824697
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f9293b97-eecd-4dfc-97c0-47957a82175d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:59:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7980 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4312fea-f951-49c1-9f7e-c6c906a90125","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 17:59:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7979 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9293b97-eecd-4dfc-97c0-47957a82175d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"316de1c5-acb0-4154-9267-09ef0f41f154","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918824697668","ivr_completed_at":"2026-07-24T12:29:36.785191"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7980 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9293b97-eecd-4dfc-97c0-47957a82175d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"316de1c5-acb0-4154-9267-09ef0f41f154","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918824697668","ivr_completed_at":"2026-07-24T12:29:36.785191"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7980 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9293b97-eecd-4dfc-97c0-47957a82175d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.58,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"316de1c5-acb0-4154-9267-09ef0f41f154","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918824697668","ivr_completed_at":"2026-07-24T12:29:36.785191"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 17:59:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7980 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919166134726 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5a2cdbaa-95f3-4f0a-bd82-59fb394cb665","run_id":"5a2cdbaa-95f3-4f0a-bd82-59fb394cb665"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 18:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919529999658 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","run_id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919529999658' normalized='9529999658' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919529999658"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7981 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919529999658' normalized='9529999658' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919529999658"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7981 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a2cdbaa-95f3-4f0a-bd82-59fb394cb665","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5a2cdbaa-95f3-4f0a-bd82-59fb394cb665
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166134726' normalized='9166134726' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166134726"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7982 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a2cdbaa-95f3-4f0a-bd82-59fb394cb665","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166134726' normalized='9166134726' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166134726"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7982 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919529999658' normalized='9529999658' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919529999658"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7981 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5a2cdbaa-95f3-4f0a-bd82-59fb394cb665","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f9293b97-eecd-4dfc-97c0-47957a82175d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":1.58,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a2cdbaa-95f3-4f0a-bd82-59fb394cb665","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166134726' normalized='9166134726' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166134726"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:00:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7982 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.1,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919529999658' normalized='9529999658' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919529999658"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 18:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7981 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919772285
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7983 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee916e8a-5160-4be9-9afc-ef24acf96c3f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772285580","ivr_completed_at":"2026-07-24T12:31:38.685807"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7983 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee916e8a-5160-4be9-9afc-ef24acf96c3f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772285580","ivr_completed_at":"2026-07-24T12:31:38.685807"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:01:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7983 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.51,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee916e8a-5160-4be9-9afc-ef24acf96c3f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772285580","ivr_completed_at":"2026-07-24T12:31:38.685807"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:02:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7983 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4312fea-f951-49c1-9f7e-c6c906a90125","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":70}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:02:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7979 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9293b97-eecd-4dfc-97c0-47957a82175d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f9293b97-eecd-4dfc-97c0-47957a82175d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"316de1c5-acb0-4154-9267-09ef0f41f154","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918824697668","ivr_completed_at":"2026-07-24T12:29:36.785191"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 18:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7980 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919529999658' normalized='9529999658' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919529999658"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 18:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7981 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":42,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee916e8a-5160-4be9-9afc-ef24acf96c3f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772285580","ivr_completed_at":"2026-07-24T12:31:38.685807"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:04:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 18:04:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7983 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":35.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":35.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"15c1e8e6-5a2b-4bef-90e6-e0d16f6a2399","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:11:26 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">not_interested</span> — lead 100
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2978ff0f-7cf2-431e-ad87-d890d102e9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2978ff0f-7cf2-431e-ad87-d890d102e9d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7984 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2978ff0f-7cf2-431e-ad87-d890d102e9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7984
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7984 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b99f34f9-1b26-4c19-96ce-4f0ffdf6cbb1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":35.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2978ff0f-7cf2-431e-ad87-d890d102e9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2978ff0f-7cf2-431e-ad87-d890d102e9d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7984
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:15:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7984 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 247d9dc0-e199-495d-8532-d5c7d0e2b98f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7985 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7985
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d71a3fa1-bb3e-4f5e-b7c7-8f3bd363fdfd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877902769","ivr_completed_at":"2026-07-24T12:45:51.127794"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7985 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7985
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d71a3fa1-bb3e-4f5e-b7c7-8f3bd363fdfd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877902769","ivr_completed_at":"2026-07-24T12:45:51.127794"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:15:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7985 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.57,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7985
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d71a3fa1-bb3e-4f5e-b7c7-8f3bd363fdfd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877902769","ivr_completed_at":"2026-07-24T12:45:51.127794"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 18:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7985 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:18:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":145,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:18:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/247d9dc0-e199-495d-8532-d5c7d0e2b98f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:18:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:18:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7985
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:18:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:18:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7985 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917877902769 HTTP:200 response:{"status":"queued","message":"done","execution_id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","run_id":"90e9ee1e-d967-4808-9892-10a932f5d0bf"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 90e9ee1e-d967-4808-9892-10a932f5d0bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877902769' normalized='7877902769' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877902769"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7986 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7986
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877902769' normalized='7877902769' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877902769"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7986 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7986
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877902769' normalized='7877902769' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877902769"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 18:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7986 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 18:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"247d9dc0-e199-495d-8532-d5c7d0e2b98f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":145.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402e936e-71fb-489c-8bfd-5797d950a28d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918080124
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 402e936e-71fb-489c-8bfd-5797d950a28d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7987 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402e936e-71fb-489c-8bfd-5797d950a28d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60b229c4-268c-4272-adf9-cc15b092beab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918080124971","ivr_completed_at":"2026-07-24T13:43:11.498290"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7987 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402e936e-71fb-489c-8bfd-5797d950a28d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60b229c4-268c-4272-adf9-cc15b092beab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918080124971","ivr_completed_at":"2026-07-24T13:43:11.498290"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:13:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7987 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402e936e-71fb-489c-8bfd-5797d950a28d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.1,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u092f\u0939 \u092a\u0924\u093e \u0915\u0930\u0928\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60b229c4-268c-4272-adf9-cc15b092beab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918080124971","ivr_completed_at":"2026-07-24T13:43:11.498290"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7987 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402e936e-71fb-489c-8bfd-5797d950a28d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":50,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u092f\u0939 \u092a\u0924\u093e \u0915\u0930\u0928\u093e 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/402e936e-71fb-489c-8bfd-5797d950a28d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60b229c4-268c-4272-adf9-cc15b092beab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918080124971","ivr_completed_at":"2026-07-24T13:43:11.498290"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:14:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 19:14:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7987 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"90e9ee1e-d967-4808-9892-10a932f5d0bf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"402e936e-71fb-489c-8bfd-5797d950a28d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53610492-3d7b-4ab4-9733-1440313dc982","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 53610492-3d7b-4ab4-9733-1440313dc982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7988 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53610492-3d7b-4ab4-9733-1440313dc982","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7988 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53610492-3d7b-4ab4-9733-1440313dc982","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7988 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5a1f05ad-670a-4724-8a06-703820e2d63e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:17:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7989 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36b3e3ab-d669-4678-bc46-59cb4a678c9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619661787","ivr_completed_at":"2026-07-24T13:48:00.323345"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7989 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36b3e3ab-d669-4678-bc46-59cb4a678c9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619661787","ivr_completed_at":"2026-07-24T13:48:00.323345"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:18:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7989 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.2,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36b3e3ab-d669-4678-bc46-59cb4a678c9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619661787","ivr_completed_at":"2026-07-24T13:48:00.323345"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:18:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7989 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":58,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5a1f05ad-670a-4724-8a06-703820e2d63e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36b3e3ab-d669-4678-bc46-59cb4a678c9b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619661787","ivr_completed_at":"2026-07-24T13:48:00.323345"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7989 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918619661787 HTTP:200 response:{"status":"queued","message":"done","execution_id":"71164314-57ea-4223-87ef-f542a4b0c91e","run_id":"71164314-57ea-4223-87ef-f542a4b0c91e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"71164314-57ea-4223-87ef-f542a4b0c91e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 71164314-57ea-4223-87ef-f542a4b0c91e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619661787' normalized='8619661787' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619661787"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7990 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"71164314-57ea-4223-87ef-f542a4b0c91e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7990
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619661787' normalized='8619661787' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619661787"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7990 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"71164314-57ea-4223-87ef-f542a4b0c91e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"71164314-57ea-4223-87ef-f542a4b0c91e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7990
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619661787' normalized='8619661787' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619661787"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7990 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"71164314-57ea-4223-87ef-f542a4b0c91e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"71164314-57ea-4223-87ef-f542a4b0c91e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"71164314-57ea-4223-87ef-f542a4b0c91e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacfd811-07e1-4349-8589-e9f1c8a2053c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929823
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eacfd811-07e1-4349-8589-e9f1c8a2053c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7991 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacfd811-07e1-4349-8589-e9f1c8a2053c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:35:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7991 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacfd811-07e1-4349-8589-e9f1c8a2053c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:38:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7991 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919929823285 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","run_id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 19:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929823285' normalized='9929823285' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929823285"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:40:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7992 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929823285' normalized='9929823285' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929823285"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7992 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929823285' normalized='9929823285' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929823285"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7992 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.26,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929823285' normalized='9929823285' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929823285"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 19:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7992 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e2470a11-8a51-4174-9cb8-b2fe8b456d6d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929823285' normalized='9929823285' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929823285"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7992 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4492e3d-e24f-4a28-bc5b-321d2c213452","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919060628
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c4492e3d-e24f-4a28-bc5b-321d2c213452
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:44:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7993 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4492e3d-e24f-4a28-bc5b-321d2c213452","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"53774be7-1a59-4ae0-a9ba-e3d7546e4e1c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919060628471","ivr_completed_at":"2026-07-24T14:14:36.525230"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7993 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4492e3d-e24f-4a28-bc5b-321d2c213452","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"53774be7-1a59-4ae0-a9ba-e3d7546e4e1c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919060628471","ivr_completed_at":"2026-07-24T14:14:36.525230"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:44:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7993 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:45:02 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:51 phone:9060628471 reason:Information Unavailable
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-24 19:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5a1f05ad-670a-4724-8a06-703820e2d63e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4492e3d-e24f-4a28-bc5b-321d2c213452","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.83,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u0927\u093e\u0930 card \u0917\u0941\u092e \u0939\u094b \u0917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"53774be7-1a59-4ae0-a9ba-e3d7546e4e1c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919060628471","ivr_completed_at":"2026-07-24T14:14:36.525230"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7993 | status: call-disconnected | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4492e3d-e24f-4a28-bc5b-321d2c213452","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":79,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u0927\u093e\u0930 card \u0917\u0941\u092e \u0939\u094b \u0917\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c4492e3d-e24f-4a28-bc5b-321d2c213452
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"53774be7-1a59-4ae0-a9ba-e3d7546e4e1c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919060628471","ivr_completed_at":"2026-07-24T14:14:36.525230"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 19:45:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7993 | status: completed | ivr_option: General Queries | source: Google | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877862
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bee40220-6710-4d28-b8a7-51fe143f05ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7994 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40d45449-6000-4ade-be65-37e5296ca807","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917696802
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 40d45449-6000-4ade-be65-37e5296ca807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 19:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7995 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7994
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1fee409-e5f7-4343-9b96-8ad86728323f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877862155","ivr_completed_at":"2026-07-24T14:18:49.907531"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7994 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7994
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1fee409-e5f7-4343-9b96-8ad86728323f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877862155","ivr_completed_at":"2026-07-24T14:18:49.907531"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7994 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40d45449-6000-4ade-be65-37e5296ca807","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5ae32795-6abc-46c4-ba2e-7f41b2aa55b8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917696802414","ivr_completed_at":"2026-07-24T14:18:54.968690"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7995 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40d45449-6000-4ade-be65-37e5296ca807","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5ae32795-6abc-46c4-ba2e-7f41b2aa55b8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917696802414","ivr_completed_at":"2026-07-24T14:18:54.968690"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7995 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:49:07 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 19:49:07 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 19:49:07 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-24 19:49:29 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Dinesh Kandemal Niru', date_raw: 'कल', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-24 19:49:29 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Dinesh Kandemal Niru</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40d45449-6000-4ade-be65-37e5296ca807","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am appointment \u0932\u0947\u0928\u0940 \u0925\u0940\nassistant: 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5ae32795-6abc-46c4-ba2e-7f41b2aa55b8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917696802414","ivr_completed_at":"2026-07-24T14:18:54.968690"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7995 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आज', preferred_time: '07:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-24 19:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-24 19:49:54 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-24 19:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40d45449-6000-4ade-be65-37e5296ca807","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":61,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am appointment \u0932\u0947\u0928\u0940 \u0925\u0940\nassistant:  \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40d45449-6000-4ade-be65-37e5296ca807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5ae32795-6abc-46c4-ba2e-7f41b2aa55b8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917696802414","ivr_completed_at":"2026-07-24T14:18:54.968690"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 19:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7995 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"40d45449-6000-4ade-be65-37e5296ca807","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.59,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am general physician \u092e\u093f\u0932\u0947\u0902\u0917\u0947 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7994
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1fee409-e5f7-4343-9b96-8ad86728323f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877862155","ivr_completed_at":"2026-07-24T14:18:49.907531"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-24 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7994 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":129,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am general physician \u092e\u093f\u0932\u0947\u0902\u0917\u0947 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 19:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bee40220-6710-4d28-b8a7-51fe143f05ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 19:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 19:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7994
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 19:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 19:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7994 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 19:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 19:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bee40220-6710-4d28-b8a7-51fe143f05ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918887520
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e3d09f99-6488-42e5-9602-02440a3d51f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:14:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7996 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d1fad1b-6de0-400f-b079-3754357c69ed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918887520789","ivr_completed_at":"2026-07-24T14:44:21.289821"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7996 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d1fad1b-6de0-400f-b079-3754357c69ed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918887520789","ivr_completed_at":"2026-07-24T14:44:21.289821"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 20:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7996 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.1,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d1fad1b-6de0-400f-b079-3754357c69ed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918887520789","ivr_completed_at":"2026-07-24T14:44:21.289821"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 20:14:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7996 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":24,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3d09f99-6488-42e5-9602-02440a3d51f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d1fad1b-6de0-400f-b079-3754357c69ed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918887520789","ivr_completed_at":"2026-07-24T14:44:21.289821"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 20:14:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7996 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e2470a11-8a51-4174-9cb8-b2fe8b456d6d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918887520789 HTTP:200 response:{"status":"queued","message":"done","execution_id":"57d33c22-076d-4017-95a5-30c6c2436050","run_id":"57d33c22-076d-4017-95a5-30c6c2436050"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 57d33c22-076d-4017-95a5-30c6c2436050
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918887520789' normalized='8887520789' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918887520789"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7997 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7997
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918887520789' normalized='8887520789' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918887520789"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7997 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7997
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918887520789' normalized='8887520789' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918887520789"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7997 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e3d09f99-6488-42e5-9602-02440a3d51f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffa6d501-4cd0-4e1b-9749-524b786c5a0b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917878358
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ffa6d501-4cd0-4e1b-9749-524b786c5a0b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7998 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffa6d501-4cd0-4e1b-9749-524b786c5a0b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7998
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:41:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7998 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffa6d501-4cd0-4e1b-9749-524b786c5a0b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7998
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7998 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4abda7d6-5e7d-4857-92ab-7145c8234dbf","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917665867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4abda7d6-5e7d-4857-92ab-7145c8234dbf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7999 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4abda7d6-5e7d-4857-92ab-7145c8234dbf","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7999
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:42:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7999 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4abda7d6-5e7d-4857-92ab-7145c8234dbf","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7999
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7999 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"57d33c22-076d-4017-95a5-30c6c2436050","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ffa6d501-4cd0-4e1b-9749-524b786c5a0b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917878358
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 19501623-73b5-4c0f-9d52-2646d4f02395
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:45:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8000 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8000
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8000 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8000
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8000 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917878358335 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df","run_id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 20:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917665867128 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","run_id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 20:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917878358335 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3d31bc27-87f4-4848-be77-6c79705b4530","run_id":"3d31bc27-87f4-4848-be77-6c79705b4530"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6a0e0224-23cd-461c-94a8-daed4d6fa9df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8001 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8001
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8001 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fc8b0275-fbf4-40ba-8323-6bd5670dd91b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917665867128' normalized='7665867128' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917665867128"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8002 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3d31bc27-87f4-4848-be77-6c79705b4530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3d31bc27-87f4-4848-be77-6c79705b4530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8003 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917665867128' normalized='7665867128' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917665867128"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8002 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3d31bc27-87f4-4848-be77-6c79705b4530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8003 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8001
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8001 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917665867128' normalized='7665867128' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917665867128"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8002 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3d31bc27-87f4-4848-be77-6c79705b4530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8003 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.98,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8001
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 20:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8001 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.89,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917665867128' normalized='7665867128' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917665867128"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 20:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8002 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a0e0224-23cd-461c-94a8-daed4d6fa9df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":21,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6a0e0224-23cd-461c-94a8-daed4d6fa9df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8001
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917878358335' normalized='7878358335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917878358335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 20:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8001 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":16,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fc8b0275-fbf4-40ba-8323-6bd5670dd91b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917665867128' normalized='7665867128' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917665867128"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 20:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8002 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690b9dfb-38a2-479b-a164-064d38785c68","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919785844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 690b9dfb-38a2-479b-a164-064d38785c68
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 20:52:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8004 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690b9dfb-38a2-479b-a164-064d38785c68","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"8169169d-117d-4cdf-94a2-21ae2c1eeddb","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919785844387","ivr_completed_at":"2026-07-24T15:22:41.019613"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8004 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690b9dfb-38a2-479b-a164-064d38785c68","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:52:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8004 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:53:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690b9dfb-38a2-479b-a164-064d38785c68","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.71,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u093e\u0902 \u0939\u092e\u0915\u094b \u0928\u093e \u0938\u093f\u0916\u093e\u0928\u093e \u0939\u0948 \u0939\u092e \u0924\u094b seventy five years old \u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:53:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:53:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:53:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:53:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:53:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8004 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690b9dfb-38a2-479b-a164-064d38785c68","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":78,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u093e\u0902 \u0939\u092e\u0915\u094b \u0928\u093e \u0938\u093f\u0916\u093e\u0928\u093e \u0939\u0948 \u0939\u092e \u0924\u094b seventy five years old \u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 20:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/690b9dfb-38a2-479b-a164-064d38785c68
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 20:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 20:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 20:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 20:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8004 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 20:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 20:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc8b0275-fbf4-40ba-8323-6bd5670dd91b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"801d251b-97af-40f8-930e-16b1baa2cc0e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919001731
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 801d251b-97af-40f8-930e-16b1baa2cc0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8005 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bb15d4c-9236-44d0-9ebc-e26643d334eb","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917742215
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5bb15d4c-9236-44d0-9ebc-e26643d334eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8006 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bb15d4c-9236-44d0-9ebc-e26643d334eb","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8006 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"801d251b-97af-40f8-930e-16b1baa2cc0e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8005
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:26:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8005 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bb15d4c-9236-44d0-9ebc-e26643d334eb","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:26:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8006 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"801d251b-97af-40f8-930e-16b1baa2cc0e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8005
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:26:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8005 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5249b0d1-d448-4564-a50d-2028eed16dea","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5249b0d1-d448-4564-a50d-2028eed16dea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:29:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8007 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5249b0d1-d448-4564-a50d-2028eed16dea","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8007
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8007 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919001731575 HTTP:200 response:{"status":"queued","message":"done","execution_id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","run_id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 21:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917742215243 HTTP:200 response:{"status":"queued","message":"done","execution_id":"c52ce184-0799-40ab-9853-cf74efe30668","run_id":"c52ce184-0799-40ab-9853-cf74efe30668"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 21:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918209901900 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fd836abd-d5e1-40fc-9b7f-b8bc85b97330","run_id":"fd836abd-d5e1-40fc-9b7f-b8bc85b97330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 04d93da2-1a40-4b73-90fd-c56348c9ce8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001731575' normalized='9001731575' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001731575"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8008 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8008
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001731575' normalized='9001731575' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001731575"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8008 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd836abd-d5e1-40fc-9b7f-b8bc85b97330","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fd836abd-d5e1-40fc-9b7f-b8bc85b97330
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209901900' normalized='8209901900' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209901900"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8009 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c52ce184-0799-40ab-9853-cf74efe30668","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c52ce184-0799-40ab-9853-cf74efe30668
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917742215243' normalized='7742215243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917742215243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8010 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd836abd-d5e1-40fc-9b7f-b8bc85b97330","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8009
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209901900' normalized='8209901900' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209901900"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8009 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c52ce184-0799-40ab-9853-cf74efe30668","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917742215243' normalized='7742215243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917742215243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8010 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c52ce184-0799-40ab-9853-cf74efe30668","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917742215243' normalized='7742215243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917742215243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8010 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8008
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001731575' normalized='9001731575' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001731575"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8008 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c52ce184-0799-40ab-9853-cf74efe30668","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd836abd-d5e1-40fc-9b7f-b8bc85b97330","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8009
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209901900' normalized='8209901900' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209901900"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8009 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5249b0d1-d448-4564-a50d-2028eed16dea","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8007
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8007 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd836abd-d5e1-40fc-9b7f-b8bc85b97330","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8009
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209901900' normalized='8209901900' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209901900"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 21:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8009 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fd836abd-d5e1-40fc-9b7f-b8bc85b97330","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fd836abd-d5e1-40fc-9b7f-b8bc85b97330
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8009
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209901900' normalized='8209901900' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209901900"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 21:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8009 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c52ce184-0799-40ab-9853-cf74efe30668","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.54,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917742215243' normalized='7742215243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917742215243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 21:31:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8010 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c52ce184-0799-40ab-9853-cf74efe30668","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c52ce184-0799-40ab-9853-cf74efe30668
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917742215243' normalized='7742215243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917742215243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 21:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8010 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":27.48,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8008
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001731575' normalized='9001731575' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001731575"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-24 21:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8008 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:33:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":173,"total_cost":18,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 21:33:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/04d93da2-1a40-4b73-90fd-c56348c9ce8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 21:33:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 21:33:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8008
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 21:33:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001731575' normalized='9001731575' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 21:33:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8008 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 21:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 21:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:50:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83573a96-b72e-4a51-96ce-12c792b9c6e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919785246
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 83573a96-b72e-4a51-96ce-12c792b9c6e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-24 22:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8011 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83573a96-b72e-4a51-96ce-12c792b9c6e3","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"11f4ec67-736a-418c-b978-6d2c7297f641","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919785246446","ivr_completed_at":"2026-07-24T17:22:45.615830"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8011 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83573a96-b72e-4a51-96ce-12c792b9c6e3","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 22:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8011 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 22:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83573a96-b72e-4a51-96ce-12c792b9c6e3","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u094d\u092f\u093e \u0906\u092a \u0938\u0941\u0928 \u092a\u093e \u0930\u0939\u0947 \u0939\u0948\u0902? \u0915\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 22:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 22:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 22:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 22:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 22:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8011 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 22:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83573a96-b72e-4a51-96ce-12c792b9c6e3","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":60,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u094d\u092f\u093e \u0906\u092a \u0938\u0941\u0928 \u092a\u093e \u0930\u0939\u0947 \u0939\u0948\u0902? \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-24 22:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/83573a96-b72e-4a51-96ce-12c792b9c6e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-24 22:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-24 22:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-24 22:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-24 22:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8011 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-24 22:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 22:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-24 23:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"04d93da2-1a40-4b73-90fd-c56348c9ce8a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":173.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72afba0c-1e99-4917-b00f-2c4e465d015f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918000149
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 72afba0c-1e99-4917-b00f-2c4e465d015f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 01:26:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8012 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72afba0c-1e99-4917-b00f-2c4e465d015f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8012
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 01:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8012 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72afba0c-1e99-4917-b00f-2c4e465d015f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8012
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 01:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8012 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918000149758 HTTP:200 response:{"status":"queued","message":"done","execution_id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","run_id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 38e421c6-f2fd-4f26-8f41-1b502d7d89e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000149758' normalized='8000149758' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000149758"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 01:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8013 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000149758' normalized='8000149758' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000149758"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 01:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8013 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000149758' normalized='8000149758' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000149758"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 01:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8013 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000149758' normalized='8000149758' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000149758"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 01:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8013 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/38e421c6-f2fd-4f26-8f41-1b502d7d89e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000149758' normalized='8000149758' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000149758"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 01:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8013 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 01:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 01:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 02:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 03:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 04:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:05:01 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20ea0a30-eec5-4f68-a1c1-8450527d317d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917728918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 20ea0a30-eec5-4f68-a1c1-8450527d317d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 05:34:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8014 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20ea0a30-eec5-4f68-a1c1-8450527d317d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 05:34:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8014 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 05:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"38e421c6-f2fd-4f26-8f41-1b502d7d89e3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20ea0a30-eec5-4f68-a1c1-8450527d317d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 05:35:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8014 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 05:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917728918743 HTTP:200 response:{"status":"queued","message":"done","execution_id":"639ab4e7-4fea-41f8-92c4-6837d1449520","run_id":"639ab4e7-4fea-41f8-92c4-6837d1449520"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 639ab4e7-4fea-41f8-92c4-6837d1449520
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 05:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8015 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 05:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8015 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 05:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 05:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8015 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 05:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 05:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f6488ce-7062-435a-8b13-4195828aba9c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8f6488ce-7062-435a-8b13-4195828aba9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8016 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f6488ce-7062-435a-8b13-4195828aba9c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8016
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8016 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66a11cd9-a16f-4d91-84ca-a6609392a245","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 66a11cd9-a16f-4d91-84ca-a6609392a245
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8017 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f6488ce-7062-435a-8b13-4195828aba9c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":70}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8016
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8016 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66a11cd9-a16f-4d91-84ca-a6609392a245","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8017 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66a11cd9-a16f-4d91-84ca-a6609392a245","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":49}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8017 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"639ab4e7-4fea-41f8-92c4-6837d1449520","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919461796318 HTTP:200 response:{"status":"queued","message":"done","execution_id":"12981056-486f-4281-963b-042e3e827235","run_id":"12981056-486f-4281-963b-042e3e827235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 06:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919461796318 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5b9666d6-af28-4eae-82d5-1fb47bd7b00d","run_id":"5b9666d6-af28-4eae-82d5-1fb47bd7b00d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 12981056-486f-4281-963b-042e3e827235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8018 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b9666d6-af28-4eae-82d5-1fb47bd7b00d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5b9666d6-af28-4eae-82d5-1fb47bd7b00d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8019 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8018 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b9666d6-af28-4eae-82d5-1fb47bd7b00d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8019
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8019 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b9666d6-af28-4eae-82d5-1fb47bd7b00d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8018 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b9666d6-af28-4eae-82d5-1fb47bd7b00d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8019
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8019 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 06:30:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8018 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/12981056-486f-4281-963b-042e3e827235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461796318' normalized='9461796318' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461796318"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 06:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8018 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3acf7393-b985-43db-9505-c87ba35d8b55","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917728918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3acf7393-b985-43db-9505-c87ba35d8b55
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8020 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3acf7393-b985-43db-9505-c87ba35d8b55","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8020
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:58:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8020 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3acf7393-b985-43db-9505-c87ba35d8b55","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8020
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 06:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8020 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"12981056-486f-4281-963b-042e3e827235","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"19501623-73b5-4c0f-9d52-2646d4f02395","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919214908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2627923e-8df7-4223-843e-8d070732ebc9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:07:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8021 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8021
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:07:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8021 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8021
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:07:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8021 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919214908035 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","run_id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a8bc73a8-de8f-4424-a73e-b5887d3b4ac4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214908035' normalized='9214908035' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214908035"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8022 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8022
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214908035' normalized='9214908035' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214908035"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8022 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8022
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919214908035' normalized='9214908035' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919214908035"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8022 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:45:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2627923e-8df7-4223-843e-8d070732ebc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dcb3f69-6a2a-4c56-ba4c-64294d09fa59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918875808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6dcb3f69-6a2a-4c56-ba4c-64294d09fa59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:53:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8023 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dcb3f69-6a2a-4c56-ba4c-64294d09fa59","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"a785f0da-10ff-4ae4-a6c7-386975d42afd","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+918875808507","ivr_completed_at":"2026-07-25T02:23:36.717123"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8023 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dcb3f69-6a2a-4c56-ba4c-64294d09fa59","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:53:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8023 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dcb3f69-6a2a-4c56-ba4c-64294d09fa59","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.15,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  ji aaj hone madam aaegi hospital\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, \u0915\u0943\u092a\u092f\u093e \u092c\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8023 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6dcb3f69-6a2a-4c56-ba4c-64294d09fa59","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":55,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  ji aaj hone madam aaegi hospital\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, \u0915\u0943\u092a\u092f\u093e \u092c\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6dcb3f69-6a2a-4c56-ba4c-64294d09fa59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:54:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8023 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ab1af2-844a-4f38-8064-dbe282e56d7e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918875808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 44ab1af2-844a-4f38-8064-dbe282e56d7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:55:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8024 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ab1af2-844a-4f38-8064-dbe282e56d7e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ab1af2-844a-4f38-8064-dbe282e56d7e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fa5df918-5c26-439d-a572-f97ec63ffc1a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918875808507","ivr_completed_at":"2026-07-25T02:25:13.289995"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8024 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ab1af2-844a-4f38-8064-dbe282e56d7e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fa5df918-5c26-439d-a572-f97ec63ffc1a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918875808507","ivr_completed_at":"2026-07-25T02:25:13.289995"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 07:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8024 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ab1af2-844a-4f38-8064-dbe282e56d7e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.8,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 phone \u092e\u0947\u0902 madam \u0906\u090f\u0917\u0940 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fa5df918-5c26-439d-a572-f97ec63ffc1a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918875808507","ivr_completed_at":"2026-07-25T02:25:13.289995"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 07:55:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8024 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ab1af2-844a-4f38-8064-dbe282e56d7e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":42,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 phone \u092e\u0947\u0902 madam \u0906\u090f\u0917\u0940 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44ab1af2-844a-4f38-8064-dbe282e56d7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fa5df918-5c26-439d-a572-f97ec63ffc1a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918875808507","ivr_completed_at":"2026-07-25T02:25:13.289995"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 07:55:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8024 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918118863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5bdea32d-d826-4520-b015-306a3fc12344
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 07:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8025 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8025
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b3b17cd-084f-444a-8576-a4d6cf3f1f96","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918118863703","ivr_completed_at":"2026-07-25T02:29:04.649261"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8025 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8025
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b3b17cd-084f-444a-8576-a4d6cf3f1f96","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918118863703","ivr_completed_at":"2026-07-25T02:29:04.649261"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 07:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8025 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'full body test' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-25 08:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:52 phone:8118863703 reason:Information Unavailable
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":27.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u0941\u091b test \u0915\u0947 \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8025
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b3b17cd-084f-444a-8576-a4d6cf3f1f96","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918118863703","ivr_completed_at":"2026-07-25T02:29:04.649261"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 08:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8025 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":159,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u0941\u091b test \u0915\u0947 \u092c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bdea32d-d826-4520-b015-306a3fc12344
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8025
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1b3b17cd-084f-444a-8576-a4d6cf3f1f96","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918118863703","ivr_completed_at":"2026-07-25T02:29:04.649261"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 08:01:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8025 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":159.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":159.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50812b59-ef53-4d1a-92b5-39e9c6abff63","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919800947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 50812b59-ef53-4d1a-92b5-39e9c6abff63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8026 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50812b59-ef53-4d1a-92b5-39e9c6abff63","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8026
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8026 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50812b59-ef53-4d1a-92b5-39e9c6abff63","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8026
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:11:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8026 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a8bc73a8-de8f-4424-a73e-b5887d3b4ac4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":159.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b087624d-33c3-44b1-bd0c-425f79abfa56","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919772902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b087624d-33c3-44b1-bd0c-425f79abfa56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8027 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b087624d-33c3-44b1-bd0c-425f79abfa56","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8027
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8027 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b087624d-33c3-44b1-bd0c-425f79abfa56","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8027
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8027 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919800947941 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d52883ff-c07c-4d6f-9ec9-051eb70cddcc","run_id":"d52883ff-c07c-4d6f-9ec9-051eb70cddcc"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 08:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919772902003 HTTP:200 response:{"status":"queued","message":"done","execution_id":"37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff","run_id":"37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772902003' normalized='9772902003' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772902003"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8028 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d52883ff-c07c-4d6f-9ec9-051eb70cddcc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d52883ff-c07c-4d6f-9ec9-051eb70cddcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919800947941' normalized='9800947941' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919800947941"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8029 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8028
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772902003' normalized='9772902003' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772902003"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8028 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d52883ff-c07c-4d6f-9ec9-051eb70cddcc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8029
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919800947941' normalized='9800947941' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919800947941"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8029 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5bdea32d-d826-4520-b015-306a3fc12344","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":159.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d52883ff-c07c-4d6f-9ec9-051eb70cddcc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8029
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919800947941' normalized='9800947941' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919800947941"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8029 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d52883ff-c07c-4d6f-9ec9-051eb70cddcc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8029
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919800947941' normalized='9800947941' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919800947941"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 08:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8029 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d52883ff-c07c-4d6f-9ec9-051eb70cddcc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":8,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d52883ff-c07c-4d6f-9ec9-051eb70cddcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8029
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919800947941' normalized='9800947941' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919800947941"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 08:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8029 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8028
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919772902003' normalized='9772902003' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919772902003"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8028 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d9354af8-d409-40df-8e49-870591c00838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:22:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8030 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8030
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c0d09acd-6c4e-4196-919b-bd4327994426","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-25T02:53:07.167053"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8030 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8030
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c0d09acd-6c4e-4196-919b-bd4327994426","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-25T02:53:07.167053"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 08:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8030 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:23:33 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-25', day: 'Saturday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-25 08:23:38 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: '2026-07-25', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 08:23:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 08:23:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"517c27ab-70ce-4043-be8d-ddf4faebd920","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919772902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 517c27ab-70ce-4043-be8d-ddf4faebd920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8031 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"517c27ab-70ce-4043-be8d-ddf4faebd920","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8031
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:24:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8031 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:24:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Agrawal', date: '2026-07-25', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 08:24:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 08:24:13 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 08:24:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 08:24:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 08:24:25 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Anita Nariyani', phone: '9414059559', doctor_id: 5, date: '2026-07-25', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 08:24:25 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 08:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-DFA548 — Anita Nariyani with Dr. Utkarsh Agrawal on 2026-07-25 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 08:24:26 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-DFA548</span> — Dr. Utkarsh Agrawal on 25 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"517c27ab-70ce-4043-be8d-ddf4faebd920","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8031
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:24:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8031 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":17.89,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092f\u0939 doctor \u0909\u0924\u094d\u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8030
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c0d09acd-6c4e-4196-919b-bd4327994426","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-25T02:53:07.167053"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-DFA548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 08:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8030 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":118,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092f\u0939 doctor \u0909\u0924\u094d\u0915\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9354af8-d409-40df-8e49-870591c00838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8030
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8030 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"37f245f6-03ca-4ca6-8d2b-b5f38c5a8fff","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34670bc1-2898-4e3d-a5a5-790263b74320","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919953735
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 34670bc1-2898-4e3d-a5a5-790263b74320
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8032 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919953735556 HTTP:200 response:{"status":"queued","message":"done","execution_id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","run_id":"16caa53e-7b4e-4162-aa27-6a6d007794d4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 16caa53e-7b4e-4162-aa27-6a6d007794d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919953735556' normalized='9953735556' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919953735556"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:30:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8033 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8033
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919953735556' normalized='9953735556' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919953735556"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8033 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34670bc1-2898-4e3d-a5a5-790263b74320","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8032
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8032 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8033
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919953735556' normalized='9953735556' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919953735556"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8033 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34670bc1-2898-4e3d-a5a5-790263b74320","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":46}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8032
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:31:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8032 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b286149-2210-4ad6-b951-da8c61e79738","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917300397
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4b286149-2210-4ad6-b951-da8c61e79738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:42:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8034 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b286149-2210-4ad6-b951-da8c61e79738","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8034
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:42:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8034 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b286149-2210-4ad6-b951-da8c61e79738","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8034
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:43:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8034 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16caa53e-7b4e-4162-aa27-6a6d007794d4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917300397165 HTTP:200 response:{"status":"queued","message":"done","execution_id":"429cb769-0a78-4088-96b6-e1918684be37","run_id":"429cb769-0a78-4088-96b6-e1918684be37"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 429cb769-0a78-4088-96b6-e1918684be37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300397165' normalized='7300397165' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300397165"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8035 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8035
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300397165' normalized='7300397165' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300397165"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8035 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8035
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300397165' normalized='7300397165' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300397165"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 08:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8035 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8035
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300397165' normalized='7300397165' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300397165"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 08:50:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8035 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/429cb769-0a78-4088-96b6-e1918684be37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8035
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917300397165' normalized='7300397165' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917300397165"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 08:50:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8035 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 08:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 08:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9354af8-d409-40df-8e49-870591c00838","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"831abd44-e807-4e95-a856-bbba5cd0aee7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799301
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 831abd44-e807-4e95-a856-bbba5cd0aee7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8036 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"831abd44-e807-4e95-a856-bbba5cd0aee7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4b5d4ccc-71e1-476d-91f3-56301874ba24","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799301059","ivr_completed_at":"2026-07-25T03:32:52.585572"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8036 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"831abd44-e807-4e95-a856-bbba5cd0aee7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4b5d4ccc-71e1-476d-91f3-56301874ba24","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799301059","ivr_completed_at":"2026-07-25T03:32:52.585572"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8036 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:03:42 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '2026-07-24', check_date: '2026-07-24'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 09:03:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 09:03:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-24', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 09:04:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आज', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 09:04:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 09:04:00 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 09:04:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 09:04:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:00 AM' → '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 09:04:11 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Patient', phone: '9799301059', doctor_id: 3, date: '2026-07-25', time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 09:04:11 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:00 AM' → '10:00 AM' → '10:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 09:04:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-8E5E50 — Patient with Dr. Arun Sharma on 2026-07-25 at 10:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 09:04:12 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-8E5E50</span> — Dr. Arun Sharma on 25 Jul 10:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"831abd44-e807-4e95-a856-bbba5cd0aee7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":20.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4b5d4ccc-71e1-476d-91f3-56301874ba24","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919799301059","ivr_completed_at":"2026-07-25T03:32:52.585572"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-8E5E50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8036 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"831abd44-e807-4e95-a856-bbba5cd0aee7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":20.17,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a8b16c6-b8c1-4f45-8b44-0f0452003ff9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918104167
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1a8b16c6-b8c1-4f45-8b44-0f0452003ff9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8037 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a8b16c6-b8c1-4f45-8b44-0f0452003ff9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8037
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a453f484-ab42-4326-953f-90b0e43f3f5a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918104167856","ivr_completed_at":"2026-07-25T03:37:38.014623"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8037 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a8b16c6-b8c1-4f45-8b44-0f0452003ff9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8037
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a453f484-ab42-4326-953f-90b0e43f3f5a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918104167856","ivr_completed_at":"2026-07-25T03:37:38.014623"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8037 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a8b16c6-b8c1-4f45-8b44-0f0452003ff9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ok\nassistant: \u091c\u0940, \u0915\u0943\u092a\u092f\u093e\n","usag
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8037
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a453f484-ab42-4326-953f-90b0e43f3f5a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918104167856","ivr_completed_at":"2026-07-25T03:37:38.014623"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8037 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:08:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"831abd44-e807-4e95-a856-bbba5cd0aee7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":118,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:08:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/831abd44-e807-4e95-a856-bbba5cd0aee7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:08:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:08:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:08:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:08:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8036 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a8b16c6-b8c1-4f45-8b44-0f0452003ff9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":27,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ok\nassistant: \u091c\u0940, \u0915\u0943\u092a\u092f\u093e\n","usage_
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1a8b16c6-b8c1-4f45-8b44-0f0452003ff9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8037
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a453f484-ab42-4326-953f-90b0e43f3f5a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918104167856","ivr_completed_at":"2026-07-25T03:37:38.014623"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 09:09:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8037 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414437
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: aefd80d9-2106-4ca9-a097-ef41c93d4cfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8038 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8038
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"826f2802-c203-4ff4-b8ca-7901ab1d0042","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414437077","ivr_completed_at":"2026-07-25T03:40:00.882813"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8038 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8038
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"826f2802-c203-4ff4-b8ca-7901ab1d0042","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414437077","ivr_completed_at":"2026-07-25T03:40:00.882813"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:10:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8038 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a64d1ea-c45b-44d4-8b83-d7d9908991c2","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6a64d1ea-c45b-44d4-8b83-d7d9908991c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8039 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a64d1ea-c45b-44d4-8b83-d7d9908991c2","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8039 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:53 phone:9414437077 reason:Information Unavailable
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a64d1ea-c45b-44d4-8b83-d7d9908991c2","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":597,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:11:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8039 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-25', day: 'Saturday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-25 09:11:48 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '2026-07-25', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 09:11:48 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 09:11:48 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 09:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 09:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-25', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 09:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Arun Sharma', date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 09:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 09:11:51 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 09:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 09:12:34 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Sanjay Kumar Gupta', phone: '9414437077', doctor_id: 3, date: '2026-07-25', time: '10:15 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 09:12:34 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:15 AM' → '10:15 AM' → '10:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 09:12:35 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-D99ED4 — Sanjay Kumar Gupta with Dr. Arun Sharma on 2026-07-25 at 10:15 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 09:12:35 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-D99ED4</span> — Dr. Arun Sharma on 25 Jul 10:15 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":32.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0905\u092a\u0928\u0947 hospital \u092e\u0947\u0902 rghs \u0915\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8038
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"826f2802-c203-4ff4-b8ca-7901ab1d0042","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414437077","ivr_completed_at":"2026-07-25T03:40:00.882813"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-D99ED4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 09:12:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8038 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":191,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0905\u092a\u0928\u0947 hospital \u092e\u0947\u0902 rghs \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aefd80d9-2106-4ca9-a097-ef41c93d4cfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8038
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:13:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8038 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"429cb769-0a78-4088-96b6-e1918684be37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":191.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919694818780 HTTP:200 response:{"status":"queued","message":"done","execution_id":"283be2fb-f6be-43e4-97c7-b7b59205b2cb","run_id":"283be2fb-f6be-43e4-97c7-b7b59205b2cb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"283be2fb-f6be-43e4-97c7-b7b59205b2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 283be2fb-f6be-43e4-97c7-b7b59205b2cb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694818780' normalized='9694818780' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694818780"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8040 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"283be2fb-f6be-43e4-97c7-b7b59205b2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8040
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694818780' normalized='9694818780' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694818780"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8040 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"283be2fb-f6be-43e4-97c7-b7b59205b2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":191.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"283be2fb-f6be-43e4-97c7-b7b59205b2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8040
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694818780' normalized='9694818780' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694818780"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8040 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"283be2fb-f6be-43e4-97c7-b7b59205b2cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":191.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee6016f2-0603-4d93-9675-2eef7cf037a6","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919660074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ee6016f2-0603-4d93-9675-2eef7cf037a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:27:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8041 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee6016f2-0603-4d93-9675-2eef7cf037a6","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919660074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8041
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8041 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919660074320 HTTP:200 response:{"status":"queued","message":"done","execution_id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","run_id":"ad770280-0134-4cbb-b7e8-7612f2538cbd"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ad770280-0134-4cbb-b7e8-7612f2538cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660074320' normalized='9660074320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660074320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8042 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8042
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660074320' normalized='9660074320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660074320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8042 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8042
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660074320' normalized='9660074320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660074320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8042 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":191.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8042
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660074320' normalized='9660074320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660074320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 09:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8042 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":11,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ad770280-0134-4cbb-b7e8-7612f2538cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8042
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660074320' normalized='9660074320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660074320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 09:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8042 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ad770280-0134-4cbb-b7e8-7612f2538cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":11.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"aefd80d9-2106-4ca9-a097-ef41c93d4cfa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":191.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a96fc01-18f4-4d3b-8b92-f27238b46d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918542912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:39:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2a96fc01-18f4-4d3b-8b92-f27238b46d4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8043 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918542912345 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","run_id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b22ebdd1-637a-40fc-9e4e-2f4d1b916db8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918542912345' normalized='8542912345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918542912345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8044 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8044
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918542912345' normalized='8542912345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918542912345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8044 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a96fc01-18f4-4d3b-8b92-f27238b46d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a96fc01-18f4-4d3b-8b92-f27238b46d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c2e7e64a-4d63-4b4f-83dd-88a52089afe2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918542912345","ivr_completed_at":"2026-07-25T04:10:17.851473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8043 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a96fc01-18f4-4d3b-8b92-f27238b46d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c2e7e64a-4d63-4b4f-83dd-88a52089afe2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918542912345","ivr_completed_at":"2026-07-25T04:10:17.851473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8043 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8044
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918542912345' normalized='8542912345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918542912345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8044 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a96fc01-18f4-4d3b-8b92-f27238b46d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c2e7e64a-4d63-4b4f-83dd-88a52089afe2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918542912345","ivr_completed_at":"2026-07-25T04:10:17.851473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8043 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"03522d0d-f6d9-4241-a76c-f6ef1aad00c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918542912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 03522d0d-f6d9-4241-a76c-f6ef1aad00c0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8045 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a96fc01-18f4-4d3b-8b92-f27238b46d4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2a96fc01-18f4-4d3b-8b92-f27238b46d4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c2e7e64a-4d63-4b4f-83dd-88a52089afe2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918542912345","ivr_completed_at":"2026-07-25T04:10:17.851473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:40:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8043 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"03522d0d-f6d9-4241-a76c-f6ef1aad00c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8045
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fe762dc1-bfc1-4094-89a4-257933650bc1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918542912345","ivr_completed_at":"2026-07-25T04:10:53.996985"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8045 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"03522d0d-f6d9-4241-a76c-f6ef1aad00c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8045
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fe762dc1-bfc1-4094-89a4-257933650bc1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918542912345","ivr_completed_at":"2026-07-25T04:10:53.996985"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8045 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:41:12 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 09:41:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 09:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 09:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Jyoti Sharma', date: 'Saturday', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 09:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 09:41:41 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 09:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 09:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 09:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Jyoti Sharma', date: 'Saturday', preferred_time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 09:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 09:42:00 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 09:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 09:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:00 PM' → '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 09:42:11 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Preeti Sharma', phone: '8542912345', doctor_id: 12, date: '2026-07-25', time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 09:42:11 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:00 PM' → '1:00 PM' → '13:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 09:42:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-5E211A — Preeti Sharma with Dr. Jyoti Sharma on 2026-07-25 at 1:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 09:42:12 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-5E211A</span> — Dr. Jyoti Sharma on 25 Jul 1:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"03522d0d-f6d9-4241-a76c-f6ef1aad00c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":26.55,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  endocnologist \u0915\u093e appointment \u0932\u0947\u0928\u093e \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8045
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fe762dc1-bfc1-4094-89a4-257933650bc1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918542912345","ivr_completed_at":"2026-07-25T04:10:53.996985"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-5E211A
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 09:43:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8045 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"03522d0d-f6d9-4241-a76c-f6ef1aad00c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":168,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  endocnologist \u0915\u093e appointment \u0932\u0947\u0928\u093e \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/03522d0d-f6d9-4241-a76c-f6ef1aad00c0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8045
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8045 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"03522d0d-f6d9-4241-a76c-f6ef1aad00c0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":168.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8d34c098-7b70-45a2-afc0-9bb702093f56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8046 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8046
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3e4dd505-dba6-4df1-956c-e0caf4a63215","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-25T04:16:23.112895"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8046 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8046
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3e4dd505-dba6-4df1-956c-e0caf4a63215","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-25T04:16:23.112895"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8046 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:46:47 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 09:46:47 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 09:46:47 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 09:47:07 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-25', day: 'Saturday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-25 09:47:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Agrawal', date: '2026-07-25', preferred_time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 09:47:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 09:47:18 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 09:47:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 09:47:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:30 AM' → '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 09:47:30 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Asisa Sarma', phone: '6378892138', doctor_id: 5, date: '2026-07-25', time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 09:47:30 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:30 AM' → '10:30 AM' → '10:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 09:47:31 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-67AEE2 — Asisa Sarma with Dr. Utkarsh Agrawal on 2026-07-25 at 10:30 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 09:47:31 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-67AEE2</span> — Dr. Utkarsh Agrawal on 25 Jul 10:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.85,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8046
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3e4dd505-dba6-4df1-956c-e0caf4a63215","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-25T04:16:23.112895"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-67AEE2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 09:47:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8046 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":101,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u0906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8d34c098-7b70-45a2-afc0-9bb702093f56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8046
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:49:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8046 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94032268-dfc9-4287-99fe-69344bbd6835","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919784959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 94032268-dfc9-4287-99fe-69344bbd6835
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 09:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8047 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94032268-dfc9-4287-99fe-69344bbd6835","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8047
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"915b036d-3273-4864-9f2c-b0d0c8d03132","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-25T04:21:02.355673"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8047 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94032268-dfc9-4287-99fe-69344bbd6835","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8047
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"915b036d-3273-4864-9f2c-b0d0c8d03132","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-25T04:21:02.355673"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8047 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94032268-dfc9-4287-99fe-69344bbd6835","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.37,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092b\u093f\u0930 renew \u091a\u093e\u0932\u0942 \u0939\u0941\u0906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8047
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"915b036d-3273-4864-9f2c-b0d0c8d03132","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-25T04:21:02.355673"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:52:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8047 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94032268-dfc9-4287-99fe-69344bbd6835","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":82,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092b\u093f\u0930 renew \u091a\u093e\u0932\u0942 \u0939\u0941\u0906\n
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/94032268-dfc9-4287-99fe-69344bbd6835
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8047
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"915b036d-3273-4864-9f2c-b0d0c8d03132","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-25T04:21:02.355673"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 09:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8047 | status: completed | ivr_option: General Queries | source: Meta | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 09:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 09:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:00:54 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 80
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 10:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8d34c098-7b70-45a2-afc0-9bb702093f56","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53583bab-bbf3-49a9-911b-19e2234d935f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919549986
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 53583bab-bbf3-49a9-911b-19e2234d935f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8048 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53583bab-bbf3-49a9-911b-19e2234d935f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"93ac0bfa-b539-4a8d-ae72-ecaa03a301f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919549986466","ivr_completed_at":"2026-07-25T04:38:40.569908"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8048 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53583bab-bbf3-49a9-911b-19e2234d935f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"93ac0bfa-b539-4a8d-ae72-ecaa03a301f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919549986466","ivr_completed_at":"2026-07-25T04:38:40.569908"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8048 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53583bab-bbf3-49a9-911b-19e2234d935f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"93ac0bfa-b539-4a8d-ae72-ecaa03a301f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919549986466","ivr_completed_at":"2026-07-25T04:38:40.569908"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:09:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8048 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"53583bab-bbf3-49a9-911b-19e2234d935f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":5.02,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"53583bab-bbf3-49a9-911b-19e2234d935f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":61,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/53583bab-bbf3-49a9-911b-19e2234d935f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"93ac0bfa-b539-4a8d-ae72-ecaa03a301f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919549986466","ivr_completed_at":"2026-07-25T04:38:40.569908"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 10:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8048 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b22ebdd1-637a-40fc-9e4e-2f4d1b916db8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"53583bab-bbf3-49a9-911b-19e2234d935f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d3e7014-3df5-42ca-ab46-742f90780148","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918000687
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9d3e7014-3df5-42ca-ab46-742f90780148
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8049 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d3e7014-3df5-42ca-ab46-742f90780148","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8049 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d3e7014-3df5-42ca-ab46-742f90780148","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8049 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918000687053 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","run_id":"a55738cb-b379-4e8e-956f-b7d30fa1412b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 10:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d3e7014-3df5-42ca-ab46-742f90780148","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8050
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000687053' normalized='8000687053' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000687053"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8050 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8050
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000687053' normalized='8000687053' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000687053"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8050 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8050
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000687053' normalized='8000687053' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000687053"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8050 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.17,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8050
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000687053' normalized='8000687053' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000687053"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 10:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8050 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":11,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a55738cb-b379-4e8e-956f-b7d30fa1412b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8050
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000687053' normalized='8000687053' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000687053"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 10:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8050 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":11.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d3e7014-3df5-42ca-ab46-742f90780148","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee6016f2-0603-4d93-9675-2eef7cf037a6","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8041
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8041 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":11.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d3e7014-3df5-42ca-ab46-742f90780148","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"be7fcb88-8596-439b-97cd-b3d5882fc2a1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919672269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: be7fcb88-8596-439b-97cd-b3d5882fc2a1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8051 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"be7fcb88-8596-439b-97cd-b3d5882fc2a1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8051
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"63a8545a-d1a5-4a70-9ae1-2f15f60bc027","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919672269992","ivr_completed_at":"2026-07-25T05:01:56.272758"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8051 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"be7fcb88-8596-439b-97cd-b3d5882fc2a1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8051
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:31:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8051 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:32:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"be7fcb88-8596-439b-97cd-b3d5882fc2a1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.06,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:32:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:32:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:32:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8051
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:32:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:32:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8051 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919672269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 148f4dcc-ba73-4dcd-8c98-d3dc7d825692
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8052 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8052
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"603299a6-44f8-4d99-b3ad-cd6d64645d2a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919672269992","ivr_completed_at":"2026-07-25T05:02:25.431939"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8052 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8052
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"603299a6-44f8-4d99-b3ad-cd6d64645d2a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919672269992","ivr_completed_at":"2026-07-25T05:02:25.431939"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8052 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:32:55 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 10:32:55 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 10:32:55 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"497ee79c-64c4-4bd2-9bf1-03645c26bf74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916377252
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 497ee79c-64c4-4bd2-9bf1-03645c26bf74
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:33:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8053 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:33:15 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-25', day: 'Saturday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-25 10:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: '2026-07-25', preferred_time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 10:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 10:33:18 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 10:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 10:33:18 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:00 PM' → '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"497ee79c-64c4-4bd2-9bf1-03645c26bf74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8053
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8d15c324-e4a5-4a93-93b9-9d9f2d5b175f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377252427","ivr_completed_at":"2026-07-25T05:03:30.780801"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8053 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"497ee79c-64c4-4bd2-9bf1-03645c26bf74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8053
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8d15c324-e4a5-4a93-93b9-9d9f2d5b175f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377252427","ivr_completed_at":"2026-07-25T05:03:30.780801"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8053 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Sarangi Devi', phone: '9672269992', doctor_id: 3, date: '2026-07-25', time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 10:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:00 PM' → '1:00 PM' → '13:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 10:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-22593B — Sarangi Devi with Dr. Arun Sharma on 2026-07-25 at 1:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 10:33:42 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-22593B</span> — Dr. Arun Sharma on 25 Jul 1:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"497ee79c-64c4-4bd2-9bf1-03645c26bf74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.01,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  job \u0915\u0947 regarding call \u0915\u0930 \u0930\u0939\u093e \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8053
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8d15c324-e4a5-4a93-93b9-9d9f2d5b175f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377252427","ivr_completed_at":"2026-07-25T05:03:30.780801"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8053 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.55,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  callback\nassistant:  \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8052
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"603299a6-44f8-4d99-b3ad-cd6d64645d2a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919672269992","ivr_completed_at":"2026-07-25T05:02:25.431939"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-22593B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 10:34:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8052 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee6016f2-0603-4d93-9675-2eef7cf037a6","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8041
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8041 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14e9ff7d-8141-49f8-b4e2-09f2122e1d4e","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917654010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 14e9ff7d-8141-49f8-b4e2-09f2122e1d4e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:34:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8054 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a55738cb-b379-4e8e-956f-b7d30fa1412b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":11.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":21.55,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14e9ff7d-8141-49f8-b4e2-09f2122e1d4e","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8054
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8054 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:35:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"be7fcb88-8596-439b-97cd-b3d5882fc2a1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:35:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/be7fcb88-8596-439b-97cd-b3d5882fc2a1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:35:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:35:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8051
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:35:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:35:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-22593B
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 10:35:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8051 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"497ee79c-64c4-4bd2-9bf1-03645c26bf74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  job \u0915\u0947 regarding call \u0915\u0930 \u0930\u0939\u093e \u0925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/497ee79c-64c4-4bd2-9bf1-03645c26bf74
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8053
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8d15c324-e4a5-4a93-93b9-9d9f2d5b175f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377252427","ivr_completed_at":"2026-07-25T05:03:30.780801"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 10:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8053 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":132,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  callback\nassistant:  \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/148f4dcc-ba73-4dcd-8c98-d3dc7d825692
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8052
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8052 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14e9ff7d-8141-49f8-b4e2-09f2122e1d4e","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":599,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8054
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:36:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8054 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917654010963 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","run_id":"a3aa295a-1c95-48ba-9085-fa5070290fc5"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a3aa295a-1c95-48ba-9085-fa5070290fc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917654010963' normalized='7654010963' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917654010963"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8055 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917654010963' normalized='7654010963' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917654010963"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8055 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":132.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917654010963' normalized='7654010963' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917654010963"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8055 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.22,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917654010963' normalized='7654010963' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917654010963"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 10:40:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8055 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":32,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a3aa295a-1c95-48ba-9085-fa5070290fc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917654010963' normalized='7654010963' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917654010963"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 10:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8055 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:42:31 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 101
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 10:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"148f4dcc-ba73-4dcd-8c98-d3dc7d825692","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":132.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c66ab7f4-6de4-45da-aba9-1585e209d36b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829487
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c66ab7f4-6de4-45da-aba9-1585e209d36b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8056 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c66ab7f4-6de4-45da-aba9-1585e209d36b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8056
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cae1bfce-d776-4006-92a7-2101c5a6137f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829487244","ivr_completed_at":"2026-07-25T05:15:56.696829"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8056 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c66ab7f4-6de4-45da-aba9-1585e209d36b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8056
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cae1bfce-d776-4006-92a7-2101c5a6137f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829487244","ivr_completed_at":"2026-07-25T05:15:56.696829"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:45:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8056 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"061f341d-7820-4070-be5d-60bbb41be08f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 061f341d-7820-4070-be5d-60bbb41be08f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-DFA548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 10:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8057 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:46:19 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rajesh Kumar Pandey', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 10:46:19 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 10:46:19 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-25', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"061f341d-7820-4070-be5d-60bbb41be08f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8057
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"88aa01f9-22f5-4ef0-a2ff-d56df7b69d5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-25T05:16:20.212131"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8057 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"061f341d-7820-4070-be5d-60bbb41be08f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8057
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"88aa01f9-22f5-4ef0-a2ff-d56df7b69d5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-25T05:16:20.212131"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:46:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8057 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Rajesh Kumar Pandey', date: '27 July', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 10:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 10:46:56 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 10:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Rajesh Kumar Pandey' → 1 found:  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 10:46:56 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:00 AM' → '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 10:47:12 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: 'आज', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 10:47:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 10:47:12 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 10:47:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Rajesh Kumar Pandey', date: '26 July'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 10:47:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c66ab7f4-6de4-45da-aba9-1585e209d36b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":24.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  cardiologist \u092e\u0947\u0902 \u0915\u094b\u0908 doctor \u0939\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8056
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cae1bfce-d776-4006-92a7-2101c5a6137f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829487244","ivr_completed_at":"2026-07-25T05:15:56.696829"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 10:48:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8056 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"061f341d-7820-4070-be5d-60bbb41be08f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.64,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 madam \u092f\u0939 \u0909\u0924\u094d\u0915\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8057
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"88aa01f9-22f5-4ef0-a2ff-d56df7b69d5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414059559","ivr_completed_at":"2026-07-25T05:16:20.212131"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 10:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8057 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:48:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c66ab7f4-6de4-45da-aba9-1585e209d36b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":175,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  cardiologist \u092e\u0947\u0902 \u0915\u094b\u0908 doctor \u0939\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:48:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c66ab7f4-6de4-45da-aba9-1585e209d36b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:48:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:48:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8056
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:48:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:48:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8056 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"061f341d-7820-4070-be5d-60bbb41be08f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":151,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 madam \u092f\u0939 \u0909\u0924\u094d\u0915\u0930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/061f341d-7820-4070-be5d-60bbb41be08f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8057
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:48:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8057 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"061f341d-7820-4070-be5d-60bbb41be08f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e3ea998-6e7e-4877-a3e9-ccf3b9a70b7a","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3e3ea998-6e7e-4877-a3e9-ccf3b9a70b7a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:53:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8058 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e3ea998-6e7e-4877-a3e9-ccf3b9a70b7a","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8058
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8058 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3e3ea998-6e7e-4877-a3e9-ccf3b9a70b7a","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":600,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8058
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:54:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8058 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f25e5f21-f617-406d-a6c7-ed8cfc6f428d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f25e5f21-f617-406d-a6c7-ed8cfc6f428d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8059 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a3aa295a-1c95-48ba-9085-fa5070290fc5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f25e5f21-f617-406d-a6c7-ed8cfc6f428d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f25e5f21-f617-406d-a6c7-ed8cfc6f428d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8059 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f25e5f21-f617-406d-a6c7-ed8cfc6f428d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8059
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8059 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4211d4-5764-4149-b93c-95c3c6cba08e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4e4211d4-5764-4149-b93c-95c3c6cba08e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8060 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4211d4-5764-4149-b93c-95c3c6cba08e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8060
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:56:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8060 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a93775d3-77fd-4fc5-98c1-bb7f9205372c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a93775d3-77fd-4fc5-98c1-bb7f9205372c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8061 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4211d4-5764-4149-b93c-95c3c6cba08e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8060
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:56:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8060 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a93775d3-77fd-4fc5-98c1-bb7f9205372c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8061
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8061 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a93775d3-77fd-4fc5-98c1-bb7f9205372c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8061
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 10:57:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8061 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799197225 HTTP:200 response:{"status":"queued","message":"done","execution_id":"52fb538c-9919-4164-aead-6e1d2c04f4df","run_id":"52fb538c-9919-4164-aead-6e1d2c04f4df"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799197225 HTTP:200 response:{"status":"queued","message":"done","execution_id":"47c224cd-2a90-434b-95fe-5b9cd6325344","run_id":"47c224cd-2a90-434b-95fe-5b9cd6325344"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799197225 HTTP:200 response:{"status":"queued","message":"done","execution_id":"69052ad4-f2ed-4dfa-8ca3-cffea2e86df4","run_id":"69052ad4-f2ed-4dfa-8ca3-cffea2e86df4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47c224cd-2a90-434b-95fe-5b9cd6325344","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8063
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8063 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8064
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8064 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69052ad4-f2ed-4dfa-8ca3-cffea2e86df4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8062
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8062 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47c224cd-2a90-434b-95fe-5b9cd6325344","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8063
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8063 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8064
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8064 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"69052ad4-f2ed-4dfa-8ca3-cffea2e86df4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a93775d3-77fd-4fc5-98c1-bb7f9205372c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69052ad4-f2ed-4dfa-8ca3-cffea2e86df4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8062
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8062 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8064
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8064 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69052ad4-f2ed-4dfa-8ca3-cffea2e86df4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8062
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8062 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47c224cd-2a90-434b-95fe-5b9cd6325344","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8063
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8063 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.45,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8064
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 11:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8064 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":54,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/52fb538c-9919-4164-aead-6e1d2c04f4df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8064
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799197225' normalized='9799197225' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799197225"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 11:01:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8064 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a93775d3-77fd-4fc5-98c1-bb7f9205372c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919256337
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bb1d5866-8e84-42fc-b830-c8c0b18d7a31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8065 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8065
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8bd3d1d2-78da-428b-8e13-aff09acc66a5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919256337705","ivr_completed_at":"2026-07-25T05:37:37.545358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8065 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8065
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8bd3d1d2-78da-428b-8e13-aff09acc66a5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919256337705","ivr_completed_at":"2026-07-25T05:37:37.545358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8065 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8065
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8bd3d1d2-78da-428b-8e13-aff09acc66a5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919256337705","ivr_completed_at":"2026-07-25T05:37:37.545358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:07:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8065 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb1d5866-8e84-42fc-b830-c8c0b18d7a31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8065
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8bd3d1d2-78da-428b-8e13-aff09acc66a5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919256337705","ivr_completed_at":"2026-07-25T05:37:37.545358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:08:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8065 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"52fb538c-9919-4164-aead-6e1d2c04f4df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919256337705 HTTP:200 response:{"status":"queued","message":"done","execution_id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","run_id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dd660147-5964-4e15-a1ed-f0c75c4e66f4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919256337705' normalized='9256337705' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919256337705"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8066 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8066
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919256337705' normalized='9256337705' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919256337705"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8066 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8066
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919256337705' normalized='9256337705' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919256337705"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8066 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8066
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919256337705' normalized='9256337705' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919256337705"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8066 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dd660147-5964-4e15-a1ed-f0c75c4e66f4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8066
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919256337705' normalized='9256337705' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919256337705"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 11:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8066 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dd660147-5964-4e15-a1ed-f0c75c4e66f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bb1d5866-8e84-42fc-b830-c8c0b18d7a31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e941e656-d47b-4121-b251-0052c08a3229","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597624
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e941e656-d47b-4121-b251-0052c08a3229
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8067 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e941e656-d47b-4121-b251-0052c08a3229","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8067
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:38:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8067 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"80cb0df9-1c9c-4674-b45d-6722a6495f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597624
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 80cb0df9-1c9c-4674-b45d-6722a6495f9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8068 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e941e656-d47b-4121-b251-0052c08a3229","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8067
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:39:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8067 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"80cb0df9-1c9c-4674-b45d-6722a6495f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8068
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:39:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8068 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49645987-6fae-4fd7-904d-b7c286c80960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597624
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 49645987-6fae-4fd7-904d-b7c286c80960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:39:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8069 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49645987-6fae-4fd7-904d-b7c286c80960","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8069
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"d259aeef-3781-4ef8-9a7f-afeb9daa73d3","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917597624667","ivr_completed_at":"2026-07-25T06:09:51.834117"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8069 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49645987-6fae-4fd7-904d-b7c286c80960","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8069
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:39:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8069 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"80cb0df9-1c9c-4674-b45d-6722a6495f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8068
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8068 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917597624667 HTTP:200 response:{"status":"queued","message":"done","execution_id":"112d4e3d-0ae3-48b3-95f0-0a2639250d4b","run_id":"112d4e3d-0ae3-48b3-95f0-0a2639250d4b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917597624667 HTTP:200 response:{"status":"queued","message":"done","execution_id":"45572495-1bfd-4d81-b8b0-593f572c875a","run_id":"45572495-1bfd-4d81-b8b0-593f572c875a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"112d4e3d-0ae3-48b3-95f0-0a2639250d4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 112d4e3d-0ae3-48b3-95f0-0a2639250d4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597624667' normalized='7597624667' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597624667"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8070 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45572495-1bfd-4d81-b8b0-593f572c875a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 45572495-1bfd-4d81-b8b0-593f572c875a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597624667' normalized='7597624667' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597624667"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8071 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"112d4e3d-0ae3-48b3-95f0-0a2639250d4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597624667' normalized='7597624667' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597624667"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8070 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45572495-1bfd-4d81-b8b0-593f572c875a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8071
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597624667' normalized='7597624667' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597624667"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8071 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"45572495-1bfd-4d81-b8b0-593f572c875a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"80cb0df9-1c9c-4674-b45d-6722a6495f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"112d4e3d-0ae3-48b3-95f0-0a2639250d4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597624667' normalized='7597624667' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597624667"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8070 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45572495-1bfd-4d81-b8b0-593f572c875a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8071
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597624667' normalized='7597624667' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597624667"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:41:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8071 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49645987-6fae-4fd7-904d-b7c286c80960","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.25,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u093e\u0902 \u0910\u0938\u093e \u0939\u0948 \u0915\u092d\u0940 \u092d\u0940 neurophysician \u0939\u0948 \u0915\u093f \u0905\u092a\u0928\u0947 \u092f\u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8069
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8069 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"49645987-6fae-4fd7-904d-b7c286c80960","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":119,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u093e\u0902 \u0910\u0938\u093e \u0939\u0948 \u0915\u092d\u0940 \u092d\u0940 neurophysician \u0939\u0948 \u0915\u093f \u0905\u092a\u0928\u0947 \u092f\u0939\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/49645987-6fae-4fd7-904d-b7c286c80960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8069
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8069 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"277fce84-9291-4250-b2dc-a32559c7242c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919783305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 277fce84-9291-4250-b2dc-a32559c7242c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8072 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"277fce84-9291-4250-b2dc-a32559c7242c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8072
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:42:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8072 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce9e9cc3-d175-435e-a889-d0fd4656d0be","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919783305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ce9e9cc3-d175-435e-a889-d0fd4656d0be
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8073 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce9e9cc3-d175-435e-a889-d0fd4656d0be","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8073
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:43:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8073 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"277fce84-9291-4250-b2dc-a32559c7242c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8072
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:43:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8072 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8499f25d-8407-4b24-871c-55ae124075eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919680075
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8499f25d-8407-4b24-871c-55ae124075eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:43:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8074 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8499f25d-8407-4b24-871c-55ae124075eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18ad58d3-dda1-482f-bdc3-03b6d3888941","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919680075628","ivr_completed_at":"2026-07-25T06:14:07.317777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8074 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8499f25d-8407-4b24-871c-55ae124075eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18ad58d3-dda1-482f-bdc3-03b6d3888941","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919680075628","ivr_completed_at":"2026-07-25T06:14:07.317777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8074 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce9e9cc3-d175-435e-a889-d0fd4656d0be","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8073
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8073 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8499f25d-8407-4b24-871c-55ae124075eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18ad58d3-dda1-482f-bdc3-03b6d3888941","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919680075628","ivr_completed_at":"2026-07-25T06:14:07.317777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:44:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8074 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8499f25d-8407-4b24-871c-55ae124075eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29.6,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8499f25d-8407-4b24-871c-55ae124075eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18ad58d3-dda1-482f-bdc3-03b6d3888941","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919680075628","ivr_completed_at":"2026-07-25T06:14:07.317777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 11:45:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8074 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"45572495-1bfd-4d81-b8b0-593f572c875a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8499f25d-8407-4b24-871c-55ae124075eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":2.24,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8dfddda-ea3e-4ad8-91a3-3bab5e1f78bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f8dfddda-ea3e-4ad8-91a3-3bab5e1f78bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:48:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8075 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8dfddda-ea3e-4ad8-91a3-3bab5e1f78bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8075
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee3e6c1f-abda-4302-803f-2ad84d9bc121","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829018229","ivr_completed_at":"2026-07-25T06:18:42.161870"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8075 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8dfddda-ea3e-4ad8-91a3-3bab5e1f78bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8075
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee3e6c1f-abda-4302-803f-2ad84d9bc121","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829018229","ivr_completed_at":"2026-07-25T06:18:42.161870"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:48:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8075 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8dfddda-ea3e-4ad8-91a3-3bab5e1f78bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.56,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u090f\u0915 \u0938\u094c \u0930\u0941\u092a\u090f \u0915\u0930\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8075
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee3e6c1f-abda-4302-803f-2ad84d9bc121","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829018229","ivr_completed_at":"2026-07-25T06:18:42.161870"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8075 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d24428f3-969b-40cf-b790-04a7c202dd76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d24428f3-969b-40cf-b790-04a7c202dd76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8076 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8dfddda-ea3e-4ad8-91a3-3bab5e1f78bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":27.1,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u090f\u0915 \u0938\u094c \u0930\u0941\u092a\u090f \u0915\u0930\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f8dfddda-ea3e-4ad8-91a3-3bab5e1f78bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8075
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee3e6c1f-abda-4302-803f-2ad84d9bc121","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829018229","ivr_completed_at":"2026-07-25T06:18:42.161870"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8075 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d24428f3-969b-40cf-b790-04a7c202dd76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8076
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:49:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8076 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919783305011 HTTP:200 response:{"status":"queued","message":"done","execution_id":"aeb902f7-552b-473d-8c50-2267b14bc133","run_id":"aeb902f7-552b-473d-8c50-2267b14bc133"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919783305011 HTTP:200 response:{"status":"queued","message":"done","execution_id":"2e17b568-4a5d-44c9-a673-dc55a7775ceb","run_id":"2e17b568-4a5d-44c9-a673-dc55a7775ceb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919414854184 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","run_id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e17b568-4a5d-44c9-a673-dc55a7775ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2e17b568-4a5d-44c9-a673-dc55a7775ceb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783305011' normalized='9783305011' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783305011"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8077 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e546b7ee-a60e-494a-bfd1-0aa7fb50266f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414854184' normalized='9414854184' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414854184"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8078 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aeb902f7-552b-473d-8c50-2267b14bc133","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: aeb902f7-552b-473d-8c50-2267b14bc133
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783305011' normalized='9783305011' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783305011"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8079 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e17b568-4a5d-44c9-a673-dc55a7775ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8077
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783305011' normalized='9783305011' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783305011"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8077 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aeb902f7-552b-473d-8c50-2267b14bc133","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8079
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783305011' normalized='9783305011' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783305011"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8079 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8078
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414854184' normalized='9414854184' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414854184"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8078 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aeb902f7-552b-473d-8c50-2267b14bc133","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d24428f3-969b-40cf-b790-04a7c202dd76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aeb902f7-552b-473d-8c50-2267b14bc133","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8079
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783305011' normalized='9783305011' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783305011"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8079 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8078
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414854184' normalized='9414854184' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414854184"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8078 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d24428f3-969b-40cf-b790-04a7c202dd76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8076
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8076 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.99,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8078
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414854184' normalized='9414854184' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414854184"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 11:50:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8078 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e17b568-4a5d-44c9-a673-dc55a7775ceb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8077
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783305011' normalized='9783305011' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783305011"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:51:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8077 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":26.6,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e546b7ee-a60e-494a-bfd1-0aa7fb50266f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8078
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414854184' normalized='9414854184' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414854184"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 11:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8078 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.6,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d24428f3-969b-40cf-b790-04a7c202dd76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffab0ed0-8fa1-4fb0-83c8-e24834ef3759","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918302251
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ffab0ed0-8fa1-4fb0-83c8-e24834ef3759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 11:58:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8080 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffab0ed0-8fa1-4fb0-83c8-e24834ef3759","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8080
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5b094201-49e2-48e3-919b-eaa2e3aedc72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302251226","ivr_completed_at":"2026-07-25T06:28:50.169970"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8080 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffab0ed0-8fa1-4fb0-83c8-e24834ef3759","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8080
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5b094201-49e2-48e3-919b-eaa2e3aedc72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302251226","ivr_completed_at":"2026-07-25T06:28:50.169970"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8080 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffab0ed0-8fa1-4fb0-83c8-e24834ef3759","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8080
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5b094201-49e2-48e3-919b-eaa2e3aedc72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302251226","ivr_completed_at":"2026-07-25T06:28:50.169970"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:59:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8080 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ffab0ed0-8fa1-4fb0-83c8-e24834ef3759","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ffab0ed0-8fa1-4fb0-83c8-e24834ef3759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8080
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5b094201-49e2-48e3-919b-eaa2e3aedc72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302251226","ivr_completed_at":"2026-07-25T06:28:50.169970"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 11:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8080 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.6,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ffab0ed0-8fa1-4fb0-83c8-e24834ef3759","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0bab0093-28d6-4c98-8925-0fd6029d0a95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917427832
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0bab0093-28d6-4c98-8925-0fd6029d0a95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:01:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8081 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0bab0093-28d6-4c98-8925-0fd6029d0a95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1fb9fd2d-4449-4571-837b-e99d2d94be9e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917427832441","ivr_completed_at":"2026-07-25T06:32:16.948545"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8081 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0bab0093-28d6-4c98-8925-0fd6029d0a95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1fb9fd2d-4449-4571-837b-e99d2d94be9e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917427832441","ivr_completed_at":"2026-07-25T06:32:16.948545"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:02:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8081 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0bab0093-28d6-4c98-8925-0fd6029d0a95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.95,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am hr department \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1fb9fd2d-4449-4571-837b-e99d2d94be9e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917427832441","ivr_completed_at":"2026-07-25T06:32:16.948545"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:03:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8081 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e546b7ee-a60e-494a-bfd1-0aa7fb50266f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.6,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0bab0093-28d6-4c98-8925-0fd6029d0a95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":15.95,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0bab0093-28d6-4c98-8925-0fd6029d0a95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":70,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am hr department \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0935
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0bab0093-28d6-4c98-8925-0fd6029d0a95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1fb9fd2d-4449-4571-837b-e99d2d94be9e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917427832441","ivr_completed_at":"2026-07-25T06:32:16.948545"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 12:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8081 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00741636-53a1-4899-8053-b54700c8ea74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929306
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 00741636-53a1-4899-8053-b54700c8ea74
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:05:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8082 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00741636-53a1-4899-8053-b54700c8ea74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8082
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8082 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6cb5b6df-5060-4839-8413-83a4300faee6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917357821
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6cb5b6df-5060-4839-8413-83a4300faee6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:07:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8083 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00741636-53a1-4899-8053-b54700c8ea74","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8082
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8082 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6cb5b6df-5060-4839-8413-83a4300faee6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bbe3e3d-943d-450d-845c-d8650a348b90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357821854","ivr_completed_at":"2026-07-25T06:37:37.144487"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8083 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6cb5b6df-5060-4839-8413-83a4300faee6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bbe3e3d-943d-450d-845c-d8650a348b90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357821854","ivr_completed_at":"2026-07-25T06:37:37.144487"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:07:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8083 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6cb5b6df-5060-4839-8413-83a4300faee6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.85,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bbe3e3d-943d-450d-845c-d8650a348b90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357821854","ivr_completed_at":"2026-07-25T06:37:37.144487"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:08:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8083 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6cb5b6df-5060-4839-8413-83a4300faee6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":56,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6cb5b6df-5060-4839-8413-83a4300faee6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bbe3e3d-943d-450d-845c-d8650a348b90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357821854","ivr_completed_at":"2026-07-25T06:37:37.144487"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 12:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8083 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b81cf1c-0364-4419-93e3-f36dc5a952e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2b81cf1c-0364-4419-93e3-f36dc5a952e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:09:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8084 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b81cf1c-0364-4419-93e3-f36dc5a952e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8084
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0c0f5f1d-1bbf-4aad-a884-438c16ab548d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521511485","ivr_completed_at":"2026-07-25T06:39:37.372433"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8084 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b81cf1c-0364-4419-93e3-f36dc5a952e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8084
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0c0f5f1d-1bbf-4aad-a884-438c16ab548d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521511485","ivr_completed_at":"2026-07-25T06:39:37.372433"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8084 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918302251226 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0362799e-14e0-4f28-ad40-9ea7f111af5c","run_id":"0362799e-14e0-4f28-ad40-9ea7f111af5c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 12:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919929306635 HTTP:200 response:{"status":"queued","message":"done","execution_id":"7ff2bbf0-a3d6-47ce-bbe1-ca78b8d364c9","run_id":"7ff2bbf0-a3d6-47ce-bbe1-ca78b8d364c9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0362799e-14e0-4f28-ad40-9ea7f111af5c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0362799e-14e0-4f28-ad40-9ea7f111af5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302251226' normalized='8302251226' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302251226"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8085 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ff2bbf0-a3d6-47ce-bbe1-ca78b8d364c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7ff2bbf0-a3d6-47ce-bbe1-ca78b8d364c9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929306635' normalized='9929306635' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929306635"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8086 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0362799e-14e0-4f28-ad40-9ea7f111af5c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8085
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302251226' normalized='8302251226' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302251226"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8085 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b81cf1c-0364-4419-93e3-f36dc5a952e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.45,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8084
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0c0f5f1d-1bbf-4aad-a884-438c16ab548d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521511485","ivr_completed_at":"2026-07-25T06:39:37.372433"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8084 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ff2bbf0-a3d6-47ce-bbe1-ca78b8d364c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929306635' normalized='9929306635' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929306635"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8086 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfd3642a-ae4e-4811-94c5-e9af0b157e1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bfd3642a-ae4e-4811-94c5-e9af0b157e1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8087 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7ff2bbf0-a3d6-47ce-bbe1-ca78b8d364c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bfd3642a-ae4e-4811-94c5-e9af0b157e1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b81cf1c-0364-4419-93e3-f36dc5a952e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b81cf1c-0364-4419-93e3-f36dc5a952e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8084
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0c0f5f1d-1bbf-4aad-a884-438c16ab548d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521511485","ivr_completed_at":"2026-07-25T06:39:37.372433"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 12:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8084 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0362799e-14e0-4f28-ad40-9ea7f111af5c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8085
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302251226' normalized='8302251226' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302251226"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8085 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfd3642a-ae4e-4811-94c5-e9af0b157e1a","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"9ccd8982-7433-4d4b-b0f7-911cdc3faed6","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919521511485","ivr_completed_at":"2026-07-25T06:40:25.458841"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8087 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfd3642a-ae4e-4811-94c5-e9af0b157e1a","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8087 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ff2bbf0-a3d6-47ce-bbe1-ca78b8d364c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929306635' normalized='9929306635' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929306635"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8086 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0362799e-14e0-4f28-ad40-9ea7f111af5c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8085
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302251226' normalized='8302251226' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302251226"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 12:10:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8085 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfd3642a-ae4e-4811-94c5-e9af0b157e1a","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.49,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant: \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\n","usage_breakdown":{"llmModel":{"a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8087 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfd3642a-ae4e-4811-94c5-e9af0b157e1a","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":27,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant: \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\n","usage_breakdown":{"llmModel":{"azu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bfd3642a-ae4e-4811-94c5-e9af0b157e1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8087 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0362799e-14e0-4f28-ad40-9ea7f111af5c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9.3,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0362799e-14e0-4f28-ad40-9ea7f111af5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8085
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302251226' normalized='8302251226' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302251226"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 12:11:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8085 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0362799e-14e0-4f28-ad40-9ea7f111af5c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.3,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2b81cf1c-0364-4419-93e3-f36dc5a952e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64331c26-c23d-49a5-a351-2e4277f8f4dd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918890527
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 64331c26-c23d-49a5-a351-2e4277f8f4dd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:15:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8088 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64331c26-c23d-49a5-a351-2e4277f8f4dd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"9351e10e-a5c5-42c0-855f-8a4544f02937","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-25T06:45:31.787431"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8088 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64331c26-c23d-49a5-a351-2e4277f8f4dd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"9351e10e-a5c5-42c0-855f-8a4544f02937","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-25T06:45:31.787431"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:15:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8088 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:15:54 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:54 phone:8890527465 reason:Information Unavailable
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64331c26-c23d-49a5-a351-2e4277f8f4dd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.55,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0947\u0930\u0947 \u092a\u093e\u0938 \u0938\u0924\u094d\u0930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"9351e10e-a5c5-42c0-855f-8a4544f02937","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-25T06:45:31.787431"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:16:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8088 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"513b185a-5d32-451d-a856-4aa0682ef0ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 513b185a-5d32-451d-a856-4aa0682ef0ad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8089 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1238f0a-5619-4907-86f6-1cafb96c6511","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917976259
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e1238f0a-5619-4907-86f6-1cafb96c6511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:16:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8090 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"513b185a-5d32-451d-a856-4aa0682ef0ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8089
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b021a1a0-708d-4257-8bfa-cbcf17dd72d6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828810032","ivr_completed_at":"2026-07-25T06:46:30.765898"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8089 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"513b185a-5d32-451d-a856-4aa0682ef0ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8089
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b021a1a0-708d-4257-8bfa-cbcf17dd72d6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828810032","ivr_completed_at":"2026-07-25T06:46:30.765898"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:16:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8089 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1238f0a-5619-4907-86f6-1cafb96c6511","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e5d1abb7-42d2-4b92-ba8a-d18f8c9570f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976259500","ivr_completed_at":"2026-07-25T06:46:37.455776"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8090 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1238f0a-5619-4907-86f6-1cafb96c6511","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e5d1abb7-42d2-4b92-ba8a-d18f8c9570f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976259500","ivr_completed_at":"2026-07-25T06:46:37.455776"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:16:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8090 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64331c26-c23d-49a5-a351-2e4277f8f4dd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":37.7,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0947\u0930\u0947 \u092a\u093e\u0938 \u0938\u0924\u094d\u0930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/64331c26-c23d-49a5-a351-2e4277f8f4dd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"9351e10e-a5c5-42c0-855f-8a4544f02937","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-25T06:45:31.787431"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 12:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8088 | status: completed | ivr_option: General Queries | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:16:46 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 12:16:46 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 12:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1238f0a-5619-4907-86f6-1cafb96c6511","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.44,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  can i get the number of hr\nassistant: \u092e\u093e\u092b\u093c \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e5d1abb7-42d2-4b92-ba8a-d18f8c9570f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976259500","ivr_completed_at":"2026-07-25T06:46:37.455776"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:16:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8090 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378613
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 250401d3-9a2d-48af-a493-0230cacf86d8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8091 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1238f0a-5619-4907-86f6-1cafb96c6511","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  can i get the number of hr\nassistant: \u092e\u093e\u092b\u093c \u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e1238f0a-5619-4907-86f6-1cafb96c6511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e5d1abb7-42d2-4b92-ba8a-d18f8c9570f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976259500","ivr_completed_at":"2026-07-25T06:46:37.455776"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 12:17:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8090 | status: completed | ivr_option: General Queries | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"513b185a-5d32-451d-a856-4aa0682ef0ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.94,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u092a\u0941\u091b \u0930\u0939\u093e \u0925\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8089
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b021a1a0-708d-4257-8bfa-cbcf17dd72d6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828810032","ivr_completed_at":"2026-07-25T06:46:30.765898"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 12:17:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8089 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"787832d9-98cc-4723-87cc-1529192223fa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378613638","ivr_completed_at":"2026-07-25T06:47:44.621555"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8091 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"787832d9-98cc-4723-87cc-1529192223fa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378613638","ivr_completed_at":"2026-07-25T06:47:44.621555"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8091 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"513b185a-5d32-451d-a856-4aa0682ef0ad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":66.3,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u092a\u0941\u091b \u0930\u0939\u093e \u0925\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/513b185a-5d32-451d-a856-4aa0682ef0ad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8089
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:18:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8089 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ae5de71-c555-4e9f-9e79-7324c5ba84cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461664
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0ae5de71-c555-4e9f-9e79-7324c5ba84cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:19:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8092 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ae5de71-c555-4e9f-9e79-7324c5ba84cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8092 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.91,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"787832d9-98cc-4723-87cc-1529192223fa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378613638","ivr_completed_at":"2026-07-25T06:47:44.621555"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 12:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8091 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919461664696 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","run_id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f94cad72-ebfd-4b9c-aa5a-2c8451195c6f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461664696' normalized='9461664696' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461664696"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8093 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461664696' normalized='9461664696' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461664696"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8093 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ae5de71-c555-4e9f-9e79-7324c5ba84cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8092 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ae5de71-c555-4e9f-9e79-7324c5ba84cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":108.4,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/250401d3-9a2d-48af-a493-0230cacf86d8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8091 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461664696' normalized='9461664696' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461664696"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 12:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8093 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 12:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 12:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"250401d3-9a2d-48af-a493-0230cacf86d8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.4,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d51a696-1b22-42ff-9e76-88b4863c23de","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9d51a696-1b22-42ff-9e76-88b4863c23de
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:01:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8094 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d51a696-1b22-42ff-9e76-88b4863c23de","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8094 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2400881c-8c88-42fe-8f91-985a94383723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2400881c-8c88-42fe-8f91-985a94383723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8095 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2400881c-8c88-42fe-8f91-985a94383723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8095
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ff0cb972-b3b1-4c30-b76d-669e3cbbae94","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413974902","ivr_completed_at":"2026-07-25T07:32:09.648153"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8095 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2400881c-8c88-42fe-8f91-985a94383723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8095
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ff0cb972-b3b1-4c30-b76d-669e3cbbae94","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413974902","ivr_completed_at":"2026-07-25T07:32:09.648153"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8095 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d51a696-1b22-42ff-9e76-88b4863c23de","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:02:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8094 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:02:38 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 13:02:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 13:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2400881c-8c88-42fe-8f91-985a94383723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.16,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8095
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ff0cb972-b3b1-4c30-b76d-669e3cbbae94","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413974902","ivr_completed_at":"2026-07-25T07:32:09.648153"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 13:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8095 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:03:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2400881c-8c88-42fe-8f91-985a94383723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":67,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e \u091c\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:03:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2400881c-8c88-42fe-8f91-985a94383723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:03:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:03:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8095
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:03:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:03:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8095 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f94cad72-ebfd-4b9c-aa5a-2c8451195c6f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2400881c-8c88-42fe-8f91-985a94383723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ef9b6dfa-a69e-46d8-a02f-04710c509502","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460635
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ef9b6dfa-a69e-46d8-a02f-04710c509502
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8096 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919413974902 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8","run_id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 13:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919460635987 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","run_id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460635987' normalized='9460635987' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460635987"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8097 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3884c2d6-37ed-49d4-8427-69a8ed7aaff8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413974902' normalized='9413974902' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413974902"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8098 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8097
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460635987' normalized='9460635987' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460635987"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8097 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8098
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413974902' normalized='9413974902' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413974902"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8098 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ef9b6dfa-a69e-46d8-a02f-04710c509502","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8097
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460635987' normalized='9460635987' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460635987"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8097 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ef9b6dfa-a69e-46d8-a02f-04710c509502","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8096
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8096 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:31 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 13:10:31 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 13:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8098
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413974902' normalized='9413974902' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413974902"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8098 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:10:51 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 13:10:51 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 13:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ef9b6dfa-a69e-46d8-a02f-04710c509502","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8096
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8096 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आज', preferred_time: '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 13:11:10 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 13:11:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:30 PM' → '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.73,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8098
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413974902' normalized='9413974902' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413974902"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 13:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8098 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Rajendra Garg', phone: '9460635987', doctor_id: 3, date: '2026-07-25', time: '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 13:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:30 PM' → '1:30 PM' → '13:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 13:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-DA24F3 — Rajendra Garg with Dr. Arun Sharma on 2026-07-25 at 1:30 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 13:11:24 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-DA24F3</span> — Dr. Arun Sharma on 25 Jul 1:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 13:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3884c2d6-37ed-49d4-8427-69a8ed7aaff8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":39,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3884c2d6-37ed-49d4-8427-69a8ed7aaff8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8098
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413974902' normalized='9413974902' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:11:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8098 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.95,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8097
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460635987' normalized='9460635987' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460635987"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 13:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8097 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":86,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8097
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460635987' normalized='9460635987' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8097 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ef9b6dfa-a69e-46d8-a02f-04710c509502","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ef9b6dfa-a69e-46d8-a02f-04710c509502","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"086d6cf2-7e26-4226-82d8-f4839ed0af24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919974792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 086d6cf2-7e26-4226-82d8-f4839ed0af24
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:23:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8099 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"086d6cf2-7e26-4226-82d8-f4839ed0af24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8099
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:23:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8099 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"086d6cf2-7e26-4226-82d8-f4839ed0af24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8099
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8099 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3ffabe4e-f7a8-4bef-91a0-1a0f8d7926a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"086d6cf2-7e26-4226-82d8-f4839ed0af24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:25:12 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 101
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 13:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919974792129 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","run_id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3378a9ce-fd21-4640-833b-b5de6f1ef5de
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919974792129' normalized='9974792129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8100 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8100
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919974792129' normalized='9974792129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8100 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"086d6cf2-7e26-4226-82d8-f4839ed0af24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8100
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919974792129' normalized='9974792129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:30:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8100 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:34:08 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 13:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"086d6cf2-7e26-4226-82d8-f4839ed0af24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4f42fea7-6f2d-4d5f-bce6-6b2104f1a757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:36:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8101 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8101
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cfc253d0-e6c3-40f9-9d28-4705c8863ed0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-25T08:06:41.711520"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8101 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8101
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cfc253d0-e6c3-40f9-9d28-4705c8863ed0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-25T08:06:41.711520"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8101 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:37:27 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-25', day: 'Saturday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-25 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Orthopaedics', date: '2026-07-25', preferred_time: '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 13:37:45 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 13:37:45 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Orthopaedics' → 2 found: Dr. Rashid Khan, Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 13:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Kartik Joshi', phone: '9509188576', doctor_id: 6, date: '2026-07-25', time: '3:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 13:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '3:30 PM' → '3:30 PM' → '15:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 13:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-15CE93 — Kartik Joshi with Dr. Rashid Khan on 2026-07-25 at 3:30 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 13:38:21 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-15CE93</span> — Dr. Rashid Khan on 25 Jul 3:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.89,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8101
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cfc253d0-e6c3-40f9-9d28-4705c8863ed0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-25T08:06:41.711520"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-15CE93
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 13:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8101 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":165,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f42fea7-6f2d-4d5f-bce6-6b2104f1a757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8101
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:39:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8101 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":165.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:44:49 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 13:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":165.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f42fea7-6f2d-4d5f-bce6-6b2104f1a757","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":165.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38b24333-f28f-4065-b544-7356059340b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 38b24333-f28f-4065-b544-7356059340b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8102 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38b24333-f28f-4065-b544-7356059340b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8102
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:54:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8102 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3378a9ce-fd21-4640-833b-b5de6f1ef5de","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"38b24333-f28f-4065-b544-7356059340b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"38b24333-f28f-4065-b544-7356059340b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8102
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:55:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8102 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24eb94f7-9626-4e08-acf9-7199c6e776ea","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460291
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 24eb94f7-9626-4e08-acf9-7199c6e776ea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8103 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24eb94f7-9626-4e08-acf9-7199c6e776ea","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8103
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"117ca416-68be-49dd-873f-c94f4dd3f0b5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:26:45.954446"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8103 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24eb94f7-9626-4e08-acf9-7199c6e776ea","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8103
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"117ca416-68be-49dd-873f-c94f4dd3f0b5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:26:45.954446"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:56:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8103 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:57:27 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 13:57:27 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 13:57:27 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24eb94f7-9626-4e08-acf9-7199c6e776ea","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.51,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u091c\u094d\u092f\u094b\u0924\u093f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8103
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"117ca416-68be-49dd-873f-c94f4dd3f0b5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:26:45.954446"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 13:57:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8103 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0cea587-705a-4ff7-b075-6c059bda43dd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460291
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b0cea587-705a-4ff7-b075-6c059bda43dd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8104 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:57:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24eb94f7-9626-4e08-acf9-7199c6e776ea","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u091c\u094d\u092f\u094b\u0924\u093f \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:57:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24eb94f7-9626-4e08-acf9-7199c6e776ea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:57:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:57:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8103
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:57:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:57:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8103 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0cea587-705a-4ff7-b075-6c059bda43dd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8104
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ced80ec-bf3d-4925-923f-8498653e48c1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:28:05.521669"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8104 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0cea587-705a-4ff7-b075-6c059bda43dd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8104
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ced80ec-bf3d-4925-923f-8498653e48c1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:28:05.521669"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8104 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0cea587-705a-4ff7-b075-6c059bda43dd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.06,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8104
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ced80ec-bf3d-4925-923f-8498653e48c1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:28:05.521669"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8104 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f389f1-9a3c-45c4-b7bf-86815f0f5a98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460291
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f0f389f1-9a3c-45c4-b7bf-86815f0f5a98
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 13:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8105 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b0cea587-705a-4ff7-b075-6c059bda43dd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":24,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b0cea587-705a-4ff7-b075-6c059bda43dd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8104
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ced80ec-bf3d-4925-923f-8498653e48c1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:28:05.521669"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8104 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f389f1-9a3c-45c4-b7bf-86815f0f5a98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5d13dfe1-dc90-475f-af1e-84f1d7c48a35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:28:43.793623"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8105 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f389f1-9a3c-45c4-b7bf-86815f0f5a98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5d13dfe1-dc90-475f-af1e-84f1d7c48a35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:28:43.793623"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:58:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8105 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:58:59 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 13:58:59 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 13:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f389f1-9a3c-45c4-b7bf-86815f0f5a98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.79,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u0939\u0940\u0902 \u0939\u092e\u0947\u0902 \u0939\u0948\nassi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5d13dfe1-dc90-475f-af1e-84f1d7c48a35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460291046","ivr_completed_at":"2026-07-25T08:28:43.793623"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 13:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8105 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 13:59:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f389f1-9a3c-45c4-b7bf-86815f0f5a98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":77,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u0939\u0940\u0902 \u0939\u092e\u0947\u0902 \u0939\u0948\nassist
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 13:59:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0f389f1-9a3c-45c4-b7bf-86815f0f5a98
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 13:59:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 13:59:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 13:59:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 13:59:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8105 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919828863843 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3c4b6fad-0877-4e51-ad7a-4e026702a9f6","run_id":"3c4b6fad-0877-4e51-ad7a-4e026702a9f6"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3c4b6fad-0877-4e51-ad7a-4e026702a9f6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8106
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828863843' normalized='9828863843' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828863843"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8106 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3c4b6fad-0877-4e51-ad7a-4e026702a9f6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8106
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828863843' normalized='9828863843' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828863843"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8106 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3c4b6fad-0877-4e51-ad7a-4e026702a9f6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f0f389f1-9a3c-45c4-b7bf-86815f0f5a98","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919654778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 89c99145-f293-4df2-a41c-caa7d54c83e9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8107 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8107
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6867121e-15ac-4d7e-acc3-6b145b315b26","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919654778157","ivr_completed_at":"2026-07-25T08:30:31.721777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8107 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8107
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6867121e-15ac-4d7e-acc3-6b145b315b26","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919654778157","ivr_completed_at":"2026-07-25T08:30:31.721777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8107 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3c4b6fad-0877-4e51-ad7a-4e026702a9f6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8106
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828863843' normalized='9828863843' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828863843"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8106 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u093f\u0928 specialist \u0915\u093e \u092a\u0942\u091b\u0928\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8107
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6867121e-15ac-4d7e-acc3-6b145b315b26","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919654778157","ivr_completed_at":"2026-07-25T08:30:31.721777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:01:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8107 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":45,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u093f\u0928 specialist \u0915\u093e \u092a\u0942\u091b\u0928\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89c99145-f293-4df2-a41c-caa7d54c83e9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8107
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6867121e-15ac-4d7e-acc3-6b145b315b26","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919654778157","ivr_completed_at":"2026-07-25T08:30:31.721777"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 14:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8107 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3c4b6fad-0877-4e51-ad7a-4e026702a9f6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919460291046 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d6c5561b-493d-460f-b559-69ad4c70b479","run_id":"d6c5561b-493d-460f-b559-69ad4c70b479"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6c5561b-493d-460f-b559-69ad4c70b479","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d6c5561b-493d-460f-b559-69ad4c70b479
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460291046' normalized='9460291046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460291046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8108 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6c5561b-493d-460f-b559-69ad4c70b479","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8108
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460291046' normalized='9460291046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460291046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8108 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6c5561b-493d-460f-b559-69ad4c70b479","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8108
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460291046' normalized='9460291046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460291046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8108 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d6c5561b-493d-460f-b559-69ad4c70b479","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6c5561b-493d-460f-b559-69ad4c70b479","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8108
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460291046' normalized='9460291046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460291046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 14:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8108 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6c5561b-493d-460f-b559-69ad4c70b479","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6c5561b-493d-460f-b559-69ad4c70b479
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8108
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460291046' normalized='9460291046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460291046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 14:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8108 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d6c5561b-493d-460f-b559-69ad4c70b479","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"89c99145-f293-4df2-a41c-caa7d54c83e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"295838c1-e4d9-4bac-b585-14d65a7d515b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782329
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 295838c1-e4d9-4bac-b585-14d65a7d515b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:18:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8109 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"295838c1-e4d9-4bac-b585-14d65a7d515b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8109
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8109 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"499fb3f7-118d-41b8-a747-69557747afd3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782329
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 499fb3f7-118d-41b8-a747-69557747afd3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:18:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8110 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"499fb3f7-118d-41b8-a747-69557747afd3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc99be32-8f16-46e1-ab0b-21e1c00d8d5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-25T08:49:04.393206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8110 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"499fb3f7-118d-41b8-a747-69557747afd3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc99be32-8f16-46e1-ab0b-21e1c00d8d5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-25T08:49:04.393206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:19:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8110 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"295838c1-e4d9-4bac-b585-14d65a7d515b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":74}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8109
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8109 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:19:37 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 14:19:37 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 14:19:37 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 14:19:37 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-25 14:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919782329511 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3300088e-487c-4925-92a2-30a6808b528a","run_id":"3300088e-487c-4925-92a2-30a6808b528a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3300088e-487c-4925-92a2-30a6808b528a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3300088e-487c-4925-92a2-30a6808b528a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782329511' normalized='9782329511' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782329511"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8111 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3300088e-487c-4925-92a2-30a6808b528a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8111
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782329511' normalized='9782329511' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782329511"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8111 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3300088e-487c-4925-92a2-30a6808b528a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"295838c1-e4d9-4bac-b585-14d65a7d515b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:20:13 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3300088e-487c-4925-92a2-30a6808b528a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8111
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782329511' normalized='9782329511' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782329511"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8111 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:20:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Agrawal', date: 'आज', preferred_time: '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 14:20:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 14:20:54 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 14:20:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 14:20:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '3:00 PM' → '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"499fb3f7-118d-41b8-a747-69557747afd3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":25.29,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am check\nuser:  \u092c\u0941\u0932\u093e\u0928\u0940 \u0925\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc99be32-8f16-46e1-ab0b-21e1c00d8d5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782329511","ivr_completed_at":"2026-07-25T08:49:04.393206"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 14:21:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8110 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"499fb3f7-118d-41b8-a747-69557747afd3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":162,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am check\nuser:  \u092c\u0941\u0932\u093e\u0928\u0940 \u0925\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/499fb3f7-118d-41b8-a747-69557747afd3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:21:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8110 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3300088e-487c-4925-92a2-30a6808b528a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"499fb3f7-118d-41b8-a747-69557747afd3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":162.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35010791-9fe4-40c9-a03e-2f001f246e28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35010791-9fe4-40c9-a03e-2f001f246e28
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:25:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8112 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35010791-9fe4-40c9-a03e-2f001f246e28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8112
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7eb80e06-9b97-468b-a0fd-81bd6cf2ec19","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:56:06.215630"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8112 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35010791-9fe4-40c9-a03e-2f001f246e28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8112
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7eb80e06-9b97-468b-a0fd-81bd6cf2ec19","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:56:06.215630"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:26:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8112 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35010791-9fe4-40c9-a03e-2f001f246e28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.82,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8112
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7eb80e06-9b97-468b-a0fd-81bd6cf2ec19","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:56:06.215630"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:27:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8112 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221c64c5-f97d-4ff4-b01e-e59947e31e8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 221c64c5-f97d-4ff4-b01e-e59947e31e8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:27:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8113 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35010791-9fe4-40c9-a03e-2f001f246e28","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":117,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35010791-9fe4-40c9-a03e-2f001f246e28
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8112
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7eb80e06-9b97-468b-a0fd-81bd6cf2ec19","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:56:06.215630"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 14:28:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8112 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221c64c5-f97d-4ff4-b01e-e59947e31e8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8766a82c-af0e-4c76-aebf-224d7fc75118","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:58:23.307890"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8113 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221c64c5-f97d-4ff4-b01e-e59947e31e8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8766a82c-af0e-4c76-aebf-224d7fc75118","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:58:23.307890"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8113 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221c64c5-f97d-4ff4-b01e-e59947e31e8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  call customer support \u0938\u0947 connect \u0915\u0930\u0928\u0940 \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8766a82c-af0e-4c76-aebf-224d7fc75118","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:58:23.307890"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:29:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8113 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:29:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"221c64c5-f97d-4ff4-b01e-e59947e31e8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":60,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  call customer support \u0938\u0947 connect \u0915\u0930\u0928\u0940 \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:29:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/221c64c5-f97d-4ff4-b01e-e59947e31e8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:29:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:29:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:29:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:29:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8766a82c-af0e-4c76-aebf-224d7fc75118","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619655362","ivr_completed_at":"2026-07-25T08:58:23.307890"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:29:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:29:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 14:29:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8113 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3300088e-487c-4925-92a2-30a6808b528a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"221c64c5-f97d-4ff4-b01e-e59947e31e8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":60.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:32:55 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 14:33:28 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 14:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"3300088e-487c-4925-92a2-30a6808b528a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"221c64c5-f97d-4ff4-b01e-e59947e31e8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":60.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:35:47 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1064c9cc-8607-4815-b327-76330e04e0d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917896328
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1064c9cc-8607-4815-b327-76330e04e0d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8114 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1064c9cc-8607-4815-b327-76330e04e0d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:39:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8114 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917896328
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:39:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8115 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8115
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e06028b-f13c-4404-9de8-20ed08d7f867","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917896328487","ivr_completed_at":"2026-07-25T09:09:37.155508"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8115 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8115
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e06028b-f13c-4404-9de8-20ed08d7f867","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917896328487","ivr_completed_at":"2026-07-25T09:09:37.155508"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:39:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8115 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917896328487 HTTP:200 response:{"status":"queued","message":"done","execution_id":"36c47fa7-edea-4992-bde9-f66b6d19078c","run_id":"36c47fa7-edea-4992-bde9-f66b6d19078c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 36c47fa7-edea-4992-bde9-f66b6d19078c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917896328487' normalized='7896328487' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917896328487"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8116 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1064c9cc-8607-4815-b327-76330e04e0d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":49}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8114
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8114 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8116
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917896328487' normalized='7896328487' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917896328487"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8116 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1064c9cc-8607-4815-b327-76330e04e0d0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8116
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917896328487' normalized='7896328487' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917896328487"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8116 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: '', date: 'Monday', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 14:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Internal Medicine', date: 'Monday', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-25 14:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-25 14:41:42 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 14:41:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-25 14:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Internal Medicine' → 2 found: Dr. Arun Sharma, Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-25 14:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-25 14:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Babu Sinha', phone: '7896328487', doctor_id: 3, date: '2026-07-27', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-25 14:42:04 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-25 14:42:06 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-314AC3 — Babu Sinha with Dr. Arun Sharma on 2026-07-27 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-25 14:42:06 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-314AC3</span> — Dr. Arun Sharma on 27 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":25.69,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8116
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917896328487' normalized='7896328487' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917896328487"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 14:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8116 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":39.69,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8115
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e06028b-f13c-4404-9de8-20ed08d7f867","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917896328487","ivr_completed_at":"2026-07-25T09:09:37.155508"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-314AC3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-25 14:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8115 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:42:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":127,"total_cost":15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:42:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/36c47fa7-edea-4992-bde9-f66b6d19078c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:42:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:42:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8116
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:42:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917896328487' normalized='7896328487' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:42:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8116 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":183,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8115
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e06028b-f13c-4404-9de8-20ed08d7f867","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917896328487","ivr_completed_at":"2026-07-25T09:09:37.155508"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 14:42:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8115 | status: completed | ivr_option: Appointment Booking | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":127.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":183.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:48:46 [13.203.39.153][-][-][info][bolna] [outbound][working] Lead <span class="teal">converted</span> — Testing Campaign - Gallbladder Lead, phone 9509926235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaCampaignController.php:1096
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaCampaignController.php:522
2026-07-25 14:49:14 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">interested</span> — lead 117
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-25 14:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":127.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dc5b3aa4-be22-4cbb-a3d6-8d12ba35442a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":183.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d971de88-c347-45a4-b7d4-ad13406df930","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919571332
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d971de88-c347-45a4-b7d4-ad13406df930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:53:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8117 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d971de88-c347-45a4-b7d4-ad13406df930","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8117
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8c670631-45aa-4387-b991-9d8bffcd21a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919571332337","ivr_completed_at":"2026-07-25T09:23:50.828373"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8117 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d971de88-c347-45a4-b7d4-ad13406df930","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8117
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8c670631-45aa-4387-b991-9d8bffcd21a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919571332337","ivr_completed_at":"2026-07-25T09:23:50.828373"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:53:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8117 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:54:27 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'urodynamics' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d971de88-c347-45a4-b7d4-ad13406df930","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.7,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8117
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8c670631-45aa-4387-b991-9d8bffcd21a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919571332337","ivr_completed_at":"2026-07-25T09:23:50.828373"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8117 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":127.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d971de88-c347-45a4-b7d4-ad13406df930","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":7.7,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d971de88-c347-45a4-b7d4-ad13406df930","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":62,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d971de88-c347-45a4-b7d4-ad13406df930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8117
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8c670631-45aa-4387-b991-9d8bffcd21a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919571332337","ivr_completed_at":"2026-07-25T09:23:50.828373"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 14:55:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8117 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae220b2-fa83-4206-a079-b4b1f23d3bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919216032
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7ae220b2-fa83-4206-a079-b4b1f23d3bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 14:57:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8118 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae220b2-fa83-4206-a079-b4b1f23d3bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8118
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"105278d0-4a5b-4087-a64b-3ce7c5e56970","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216032936","ivr_completed_at":"2026-07-25T09:27:59.114961"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8118 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae220b2-fa83-4206-a079-b4b1f23d3bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8118
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"105278d0-4a5b-4087-a64b-3ce7c5e56970","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216032936","ivr_completed_at":"2026-07-25T09:27:59.114961"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8118 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae220b2-fa83-4206-a079-b4b1f23d3bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.42,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0924\u0947 ma'am \u092e\u0948\u0902 hr \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8118
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"105278d0-4a5b-4087-a64b-3ce7c5e56970","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216032936","ivr_completed_at":"2026-07-25T09:27:59.114961"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:58:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8118 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae220b2-fa83-4206-a079-b4b1f23d3bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u092e\u0938\u094d\u0924\u0947 ma'am \u092e\u0948\u0902 hr \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ae220b2-fa83-4206-a079-b4b1f23d3bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8118
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"105278d0-4a5b-4087-a64b-3ce7c5e56970","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216032936","ivr_completed_at":"2026-07-25T09:27:59.114961"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 14:58:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8118 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"b7b15dc8-b612-435e-a3e0-965fd56cd60b","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello हां जी\nassistant: नमस्का
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":127.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7ae220b2-fa83-4206-a079-b4b1f23d3bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b5ab148-0eda-4c2a-a739-c39b69e63929","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619407
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8b5ab148-0eda-4c2a-a739-c39b69e63929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8119 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b5ab148-0eda-4c2a-a739-c39b69e63929","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"e8e4c01c-b8f6-4dc2-9541-6e0ea2b03f6f","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+918619407171","ivr_completed_at":"2026-07-25T09:33:35.006979"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8119 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b5ab148-0eda-4c2a-a739-c39b69e63929","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:03:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8119 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0440ed4a-da85-46c8-80d8-ea704dd2c392
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:04:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8120 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8120
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8120 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:04:31 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:152
2026-07-25 15:04:31 [13.203.39.153][-][-][info][bolna] [Bolna] Response (HTTP 200): {"status":"queued","message":"done","execution_id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","run_id":"0440ed4a-da85-46c8-80d8-ea704dd2c392"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:89
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-25 15:04:31 [13.203.39.153][-][-][info][bolna] [Bolna] Call initiated for EMG-00033 to Emergency Coordinator (9216060243)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8120
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:04:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8120 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.64,"transcript":"assistant: Hello\nuser:  hello \u0928\u092e\u0938\u094d\u0924\u0947 emergency \u0938\u0947 \u0938\u0941\u092e\u093f\u0924 \u092c\u094b\u0932 \u0930\u0939\u093e \u0939\u0942\u0902\nassistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964 \n \u090f\u0915 \u0928\u092f\u093e emerge
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8120
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from agent_id: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:678
2026-07-25 15:05:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8120 | status: call-disconnected | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"azure/gpt-4.1-mini":{"input":0,"output":0}}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36c47fa7-edea-4992-bde9-f66b6d19078c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":127.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7ae220b2-fa83-4206-a079-b4b1f23d3bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:05:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b5ab148-0eda-4c2a-a739-c39b69e63929","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.19,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092b\u093f\u0930 \u0906\u0915\u0930 \u092c\u0902\u0926 \u0935\u093e\u0932\u093e \u092c\u093e\u0932\u093e \u0938\u0947\nassistant:  \u092e\u0948\u0902 \u0938\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:05:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:05:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:05:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:05:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:05:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8119 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:06:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: Hello\nuser:  hello \u0928\u092e\u0938\u094d\u0924\u0947 emergency \u0938\u0947 \u0938\u0941\u092e\u093f\u0924 \u092c\u094b\u0932 \u0930\u0939\u093e \u0939\u0942\u0902\nassistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964 \n \u090f\u0915 \u0928\u092f\u093e emergenc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:06:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0440ed4a-da85-46c8-80d8-ea704dd2c392
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:06:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:06:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8120
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:06:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:06:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8120 | status: completed | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b5ab148-0eda-4c2a-a739-c39b69e63929","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":133,"total_cost":15,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092b\u093f\u0930 \u0906\u0915\u0930 \u092c\u0902\u0926 \u0935\u093e\u0932\u093e \u092c\u093e\u0932\u093e \u0938\u0947\nassistant:  \u092e\u0948\u0902 \u0938\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8b5ab148-0eda-4c2a-a739-c39b69e63929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8119 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54064f9c-9d25-484a-9716-68f6df63a0e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916376261
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 54064f9c-9d25-484a-9716-68f6df63a0e9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8121 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916376261254 HTTP:200 response:{"status":"queued","message":"done","execution_id":"2ee7571c-8f46-44df-94ae-aba614db23d9","run_id":"2ee7571c-8f46-44df-94ae-aba614db23d9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2ee7571c-8f46-44df-94ae-aba614db23d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376261254' normalized='6376261254' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376261254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8122 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376261254' normalized='6376261254' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376261254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8122 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376261254' normalized='6376261254' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376261254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8122 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:10:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"54064f9c-9d25-484a-9716-68f6df63a0e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376261254' normalized='6376261254' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376261254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8122 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54064f9c-9d25-484a-9716-68f6df63a0e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8121 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619407
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8123 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8123
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8dc0042c-92b4-4bf0-869b-b061dfdfe33a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619407171","ivr_completed_at":"2026-07-25T09:41:48.500790"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8123 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8123
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8dc0042c-92b4-4bf0-869b-b061dfdfe33a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619407171","ivr_completed_at":"2026-07-25T09:41:48.500790"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:11:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8123 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ee7571c-8f46-44df-94ae-aba614db23d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376261254' normalized='6376261254' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376261254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 15:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8122 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0906\u092a \u0938\u0941\u0928\u094b \u092e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8123
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8dc0042c-92b4-4bf0-869b-b061dfdfe33a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619407171","ivr_completed_at":"2026-07-25T09:41:48.500790"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8123 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54064f9c-9d25-484a-9716-68f6df63a0e9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:12:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8121 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":45,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0906\u092a \u0938\u0941\u0928\u094b \u092e\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8123
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8dc0042c-92b4-4bf0-869b-b061dfdfe33a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619407171","ivr_completed_at":"2026-07-25T09:41:48.500790"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 15:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8123 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a9dbda6b-dfe0-41c3-aaa8-2b1763eb1267","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":45.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6308f6-e3a2-4aa5-901d-98f890b7ce3f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916239108
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0e6308f6-e3a2-4aa5-901d-98f890b7ce3f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8124 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6308f6-e3a2-4aa5-901d-98f890b7ce3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8124
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"2b77b5e5-077f-4346-b894-1ff2ecfb93cc","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+916239108680","ivr_completed_at":"2026-07-25T09:57:32.393989"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8124 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6308f6-e3a2-4aa5-901d-98f890b7ce3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8124
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8124 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6308f6-e3a2-4aa5-901d-98f890b7ce3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.28,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  ma'am \u0935\u0939\u093e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8124
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8124 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a25a3ef-acb4-4966-81af-72b8b0273922","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919119123
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2a25a3ef-acb4-4966-81af-72b8b0273922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8125 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a25a3ef-acb4-4966-81af-72b8b0273922","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"adab83fb-249c-42bf-abc6-31d45c043e6a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919119123636","ivr_completed_at":"2026-07-25T09:59:03.373977"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8125 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a25a3ef-acb4-4966-81af-72b8b0273922","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"adab83fb-249c-42bf-abc6-31d45c043e6a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919119123636","ivr_completed_at":"2026-07-25T09:59:03.373977"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8125 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a25a3ef-acb4-4966-81af-72b8b0273922","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.65,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: Hello, I am booking an appointment.\nassistant:  Sure, may I know whi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"adab83fb-249c-42bf-abc6-31d45c043e6a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919119123636","ivr_completed_at":"2026-07-25T09:59:03.373977"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8125 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:29:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6308f6-e3a2-4aa5-901d-98f890b7ce3f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":78,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  ma'am \u0935\u0939\u093e\u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:29:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0e6308f6-e3a2-4aa5-901d-98f890b7ce3f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:29:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:29:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8124
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:29:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:29:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8124 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a25a3ef-acb4-4966-81af-72b8b0273922","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":4.65,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09e07f80-d078-4130-a3e1-5a0cae31ab32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918740867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 09e07f80-d078-4130-a3e1-5a0cae31ab32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8126 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09e07f80-d078-4130-a3e1-5a0cae31ab32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8126
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd287424-0849-44f1-9efd-866930262569","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918740867698","ivr_completed_at":"2026-07-25T10:00:51.617052"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8126 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09e07f80-d078-4130-a3e1-5a0cae31ab32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8126
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd287424-0849-44f1-9efd-866930262569","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918740867698","ivr_completed_at":"2026-07-25T10:00:51.617052"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8126 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a25a3ef-acb4-4966-81af-72b8b0273922","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":42,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: Hello, I am booking an appointment.\nassistant:  Sure, may I know which
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2a25a3ef-acb4-4966-81af-72b8b0273922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"adab83fb-249c-42bf-abc6-31d45c043e6a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919119123636","ivr_completed_at":"2026-07-25T09:59:03.373977"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 15:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8125 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09e07f80-d078-4130-a3e1-5a0cae31ab32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.16,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8126
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd287424-0849-44f1-9efd-866930262569","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918740867698","ivr_completed_at":"2026-07-25T10:00:51.617052"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:31:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8126 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917733999
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ce41e6ee-b5be-478e-9c62-21b1e48612f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:32:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8127 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8127
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:32:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8127 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09e07f80-d078-4130-a3e1-5a0cae31ab32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":66,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/09e07f80-d078-4130-a3e1-5a0cae31ab32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8126
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd287424-0849-44f1-9efd-866930262569","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918740867698","ivr_completed_at":"2026-07-25T10:00:51.617052"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8126 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2ee7571c-8f46-44df-94ae-aba614db23d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"09e07f80-d078-4130-a3e1-5a0cae31ab32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8127
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:36:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8127 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917733999465 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d1a36ee3-9556-45d1-96d0-016464b089af","run_id":"d1a36ee3-9556-45d1-96d0-016464b089af"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d1a36ee3-9556-45d1-96d0-016464b089af
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917733999465' normalized='7733999465' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917733999465"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8128 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8128
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917733999465' normalized='7733999465' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917733999465"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8128 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8128
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917733999465' normalized='7733999465' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917733999465"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8128 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c968e826-ca11-41c5-b9fe-389cb880f1e7","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919352138
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c968e826-ca11-41c5-b9fe-389cb880f1e7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 15:54:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8129 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c968e826-ca11-41c5-b9fe-389cb880f1e7","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8129
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9c6ad5d3-2259-4425-8962-b26ee457cb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352138486","ivr_completed_at":"2026-07-25T10:25:28.769405"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8129 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c968e826-ca11-41c5-b9fe-389cb880f1e7","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8129
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9c6ad5d3-2259-4425-8962-b26ee457cb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352138486","ivr_completed_at":"2026-07-25T10:25:28.769405"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:55:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8129 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c968e826-ca11-41c5-b9fe-389cb880f1e7","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8129
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9c6ad5d3-2259-4425-8962-b26ee457cb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352138486","ivr_completed_at":"2026-07-25T10:25:28.769405"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:55:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8129 | status: call-disconnected | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c968e826-ca11-41c5-b9fe-389cb880f1e7","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":40,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c968e826-ca11-41c5-b9fe-389cb880f1e7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8129
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9c6ad5d3-2259-4425-8962-b26ee457cb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352138486","ivr_completed_at":"2026-07-25T10:25:28.769405"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 15:55:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8129 | status: completed | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce41e6ee-b5be-478e-9c62-21b1e48612f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1822df6b-abea-40db-8676-c5bd22e3e7eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829470
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1822df6b-abea-40db-8676-c5bd22e3e7eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:01:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8130 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1822df6b-abea-40db-8676-c5bd22e3e7eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8130
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8203f8a2-3f89-4a51-a3d6-7d6f6ec71ac9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829470321","ivr_completed_at":"2026-07-25T10:31:40.045216"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8130 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1822df6b-abea-40db-8676-c5bd22e3e7eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8130
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8203f8a2-3f89-4a51-a3d6-7d6f6ec71ac9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829470321","ivr_completed_at":"2026-07-25T10:31:40.045216"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:01:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8130 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1822df6b-abea-40db-8676-c5bd22e3e7eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0939\u0948\u0902\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8130
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8203f8a2-3f89-4a51-a3d6-7d6f6ec71ac9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829470321","ivr_completed_at":"2026-07-25T10:31:40.045216"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:01:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8130 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c84d5194-bbe8-45e8-b8e7-2f8245c9028e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828073
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c84d5194-bbe8-45e8-b8e7-2f8245c9028e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8131 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c84d5194-bbe8-45e8-b8e7-2f8245c9028e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8131
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab700360-68fd-469e-9a8b-9cded222cbb6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828073786","ivr_completed_at":"2026-07-25T10:34:30.469526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8131 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c84d5194-bbe8-45e8-b8e7-2f8245c9028e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8131
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab700360-68fd-469e-9a8b-9cded222cbb6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828073786","ivr_completed_at":"2026-07-25T10:34:30.469526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8131 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c84d5194-bbe8-45e8-b8e7-2f8245c9028e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u093e\u0920\u0915 \u091c\u0940 \u0907\u0938\u0915\u0947 appoi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8131
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab700360-68fd-469e-9a8b-9cded222cbb6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828073786","ivr_completed_at":"2026-07-25T10:34:30.469526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:04:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8131 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c84d5194-bbe8-45e8-b8e7-2f8245c9028e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":2.15,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1822df6b-abea-40db-8676-c5bd22e3e7eb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0939\u0948\u0902\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"i
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1822df6b-abea-40db-8676-c5bd22e3e7eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8130
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8203f8a2-3f89-4a51-a3d6-7d6f6ec71ac9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829470321","ivr_completed_at":"2026-07-25T10:31:40.045216"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 16:05:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8130 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c0bc010-9550-470c-9c6c-5101b6635614","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919358916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4c0bc010-9550-470c-9c6c-5101b6635614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:08:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8132 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:08:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c84d5194-bbe8-45e8-b8e7-2f8245c9028e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":28,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u093e\u0920\u0915 \u091c\u0940 \u0907\u0938\u0915\u0947 appoint
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:08:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c84d5194-bbe8-45e8-b8e7-2f8245c9028e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:08:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:08:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8131
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:08:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:08:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab700360-68fd-469e-9a8b-9cded222cbb6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828073786","ivr_completed_at":"2026-07-25T10:34:30.469526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:08:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8131 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c0bc010-9550-470c-9c6c-5101b6635614","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8132
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2dd7457e-9406-4c0d-8759-f7b06e28e26c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919358916741","ivr_completed_at":"2026-07-25T10:38:26.167742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8132 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c0bc010-9550-470c-9c6c-5101b6635614","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8132
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2dd7457e-9406-4c0d-8759-f7b06e28e26c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919358916741","ivr_completed_at":"2026-07-25T10:38:26.167742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:08:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8132 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:09:02 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Dinesh Khandelwal', date_raw: '', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 16:09:02 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Dinesh Khandelwal</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c0bc010-9550-470c-9c6c-5101b6635614","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.48,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello ma'am\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8132
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2dd7457e-9406-4c0d-8759-f7b06e28e26c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919358916741","ivr_completed_at":"2026-07-25T10:38:26.167742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8132 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4c0bc010-9550-470c-9c6c-5101b6635614","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":10.48,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c0bc010-9550-470c-9c6c-5101b6635614","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello ma'am\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c0bc010-9550-470c-9c6c-5101b6635614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8132
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2dd7457e-9406-4c0d-8759-f7b06e28e26c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919358916741","ivr_completed_at":"2026-07-25T10:38:26.167742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 16:12:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8132 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1a36ee3-9556-45d1-96d0-016464b089af","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4c0bc010-9550-470c-9c6c-5101b6635614","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25f69050-ced3-41f2-a68f-931f2942b34a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829824
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 25f69050-ced3-41f2-a68f-931f2942b34a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:16:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8133 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a596f002-a833-4665-b9bb-3e1b932b6b95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887471
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a596f002-a833-4665-b9bb-3e1b932b6b95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:16:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8134 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25f69050-ced3-41f2-a68f-931f2942b34a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8133
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:17:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8133 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a596f002-a833-4665-b9bb-3e1b932b6b95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"262cd4bf-948b-4fba-94d8-0bd4ea3da00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T10:47:28.600238"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8134 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a596f002-a833-4665-b9bb-3e1b932b6b95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"262cd4bf-948b-4fba-94d8-0bd4ea3da00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T10:47:28.600238"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8134 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25f69050-ced3-41f2-a68f-931f2942b34a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":71}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8133
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8133 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a596f002-a833-4665-b9bb-3e1b932b6b95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"262cd4bf-948b-4fba-94d8-0bd4ea3da00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T10:47:28.600238"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8134 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a596f002-a833-4665-b9bb-3e1b932b6b95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":50,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a596f002-a833-4665-b9bb-3e1b932b6b95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"262cd4bf-948b-4fba-94d8-0bd4ea3da00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T10:47:28.600238"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:17:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8134 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919829824243 HTTP:200 response:{"status":"queued","message":"done","execution_id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","run_id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1093af2d-f55d-4cc5-80f7-bfbb7dfbda34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829824243' normalized='9829824243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829824243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8135 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8135
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829824243' normalized='9829824243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829824243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8135 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8135
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829824243' normalized='9829824243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829824243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8135 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a596f002-a833-4665-b9bb-3e1b932b6b95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":34.31,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8135
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829824243' normalized='9829824243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829824243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 16:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8135 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":152,"total_cost":18,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1093af2d-f55d-4cc5-80f7-bfbb7dfbda34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8135
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829824243' normalized='9829824243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:23:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8135 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1093af2d-f55d-4cc5-80f7-bfbb7dfbda34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":152.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a596f002-a833-4665-b9bb-3e1b932b6b95","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9437754a-fb8b-4864-9081-a06dc65278d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9437754a-fb8b-4864-9081-a06dc65278d7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8136 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9437754a-fb8b-4864-9081-a06dc65278d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8136
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6714243c-7dcd-4b81-805c-43767baf1f45","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024350095","ivr_completed_at":"2026-07-25T10:57:28.380050"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8136 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9437754a-fb8b-4864-9081-a06dc65278d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8136
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6714243c-7dcd-4b81-805c-43767baf1f45","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024350095","ivr_completed_at":"2026-07-25T10:57:28.380050"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:27:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8136 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9437754a-fb8b-4864-9081-a06dc65278d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.44,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ent\nassistant:  \u092e\u093e\u092b\u093c \u0915\u0940\u091c\u093f\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8136
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6714243c-7dcd-4b81-805c-43767baf1f45","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024350095","ivr_completed_at":"2026-07-25T10:57:28.380050"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8136 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9437754a-fb8b-4864-9081-a06dc65278d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ent\nassistant:  \u092e\u093e\u092b\u093c \u0915\u0940\u091c\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9437754a-fb8b-4864-9081-a06dc65278d7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8136
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6714243c-7dcd-4b81-805c-43767baf1f45","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024350095","ivr_completed_at":"2026-07-25T10:57:28.380050"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 16:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8136 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919887471718 HTTP:200 response:{"status":"queued","message":"done","execution_id":"bce76b76-0acd-45a0-b2db-25a03c712a29","run_id":"bce76b76-0acd-45a0-b2db-25a03c712a29"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 16:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9437754a-fb8b-4864-9081-a06dc65278d7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8137
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887471718' normalized='9887471718' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887471718"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8137 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8137
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887471718' normalized='9887471718' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887471718"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8137 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8137
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887471718' normalized='9887471718' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887471718"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8137 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ffed3d1-80c9-4a21-8753-04bb46e4c62e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919982791
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5ffed3d1-80c9-4a21-8753-04bb46e4c62e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:32:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8138 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ffed3d1-80c9-4a21-8753-04bb46e4c62e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8138
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3264840f-af80-4c96-bed6-7792fbd93426","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919982791915","ivr_completed_at":"2026-07-25T11:02:25.231742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8138 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ffed3d1-80c9-4a21-8753-04bb46e4c62e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8138
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3264840f-af80-4c96-bed6-7792fbd93426","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919982791915","ivr_completed_at":"2026-07-25T11:02:25.231742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:32:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8138 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ffed3d1-80c9-4a21-8753-04bb46e4c62e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.94,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8138
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3264840f-af80-4c96-bed6-7792fbd93426","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919982791915","ivr_completed_at":"2026-07-25T11:02:25.231742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:32:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8138 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ffed3d1-80c9-4a21-8753-04bb46e4c62e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":38,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5ffed3d1-80c9-4a21-8753-04bb46e4c62e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8138
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3264840f-af80-4c96-bed6-7792fbd93426","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919982791915","ivr_completed_at":"2026-07-25T11:02:25.231742"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 16:33:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8138 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5ffed3d1-80c9-4a21-8753-04bb46e4c62e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887471
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8e0296e6-50f9-43e1-a91f-731851b404bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:37:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8139 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"07d3e8ed-3dd0-4c63-99ba-e6b591479637","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T11:07:34.578823"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8139 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"07d3e8ed-3dd0-4c63-99ba-e6b591479637","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T11:07:34.578823"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:37:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8139 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.87,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"07d3e8ed-3dd0-4c63-99ba-e6b591479637","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T11:07:34.578823"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:38:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8139 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":41,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e0296e6-50f9-43e1-a91f-731851b404bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"07d3e8ed-3dd0-4c63-99ba-e6b591479637","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887471718","ivr_completed_at":"2026-07-25T11:07:34.578823"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 16:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8139 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e0296e6-50f9-43e1-a91f-731851b404bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28b613b9-db99-470e-83d4-dfe4e9cbab26","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 28b613b9-db99-470e-83d4-dfe4e9cbab26
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8140 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28b613b9-db99-470e-83d4-dfe4e9cbab26","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8140
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8140 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28b613b9-db99-470e-83d4-dfe4e9cbab26","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8140
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:50:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8140 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bce76b76-0acd-45a0-b2db-25a03c712a29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28b613b9-db99-470e-83d4-dfe4e9cbab26","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14b809d5-afb2-4098-b7fb-b7b51ec9af35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887471
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 14b809d5-afb2-4098-b7fb-b7b51ec9af35
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8141 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14b809d5-afb2-4098-b7fb-b7b51ec9af35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8141
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8141 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14b809d5-afb2-4098-b7fb-b7b51ec9af35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8141
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 16:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8141 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919694088125 HTTP:200 response:{"status":"queued","message":"done","execution_id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","run_id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eacbe6f2-dd41-4e43-9c1c-f47935cadac9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694088125' normalized='9694088125' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694088125"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8142 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694088125' normalized='9694088125' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694088125"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8142 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"14b809d5-afb2-4098-b7fb-b7b51ec9af35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694088125' normalized='9694088125' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694088125"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8142 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.22,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694088125' normalized='9694088125' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694088125"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 17:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8142 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":15,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eacbe6f2-dd41-4e43-9c1c-f47935cadac9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694088125' normalized='9694088125' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694088125"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 17:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8142 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"14b809d5-afb2-4098-b7fb-b7b51ec9af35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"14b809d5-afb2-4098-b7fb-b7b51ec9af35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"14b809d5-afb2-4098-b7fb-b7b51ec9af35","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57e6db67-d59d-47ac-bf30-9e8f48d4d05b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919897685
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 57e6db67-d59d-47ac-bf30-9e8f48d4d05b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8143 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57e6db67-d59d-47ac-bf30-9e8f48d4d05b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57e6db67-d59d-47ac-bf30-9e8f48d4d05b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8143
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8143 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16ee60ef-7f0e-469f-9d9a-77d7f4b0800d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919897685
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 16ee60ef-7f0e-469f-9d9a-77d7f4b0800d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8144 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57e6db67-d59d-47ac-bf30-9e8f48d4d05b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":49}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8143
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8143 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16ee60ef-7f0e-469f-9d9a-77d7f4b0800d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8144
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8144 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ba0fccb-d895-474b-aaa7-484cc08892ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919897685
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4ba0fccb-d895-474b-aaa7-484cc08892ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:21:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8145 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ba0fccb-d895-474b-aaa7-484cc08892ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8145
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8145 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16ee60ef-7f0e-469f-9d9a-77d7f4b0800d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8144
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:22:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8144 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ba0fccb-d895-474b-aaa7-484cc08892ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8145
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8145 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eacbe6f2-dd41-4e43-9c1c-f47935cadac9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ba0fccb-d895-474b-aaa7-484cc08892ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919897685766 HTTP:200 response:{"status":"queued","message":"done","execution_id":"35fb7494-001a-425f-950c-94e8f3588ba7","run_id":"35fb7494-001a-425f-950c-94e8f3588ba7"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 17:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919897685766 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5f711591-6316-4950-b5f9-48c09472760a","run_id":"5f711591-6316-4950-b5f9-48c09472760a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 17:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919897685766 HTTP:200 response:{"status":"queued","message":"done","execution_id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","run_id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7bec69b1-5b73-49a9-a69c-09d58355ac5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8146 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35fb7494-001a-425f-950c-94e8f3588ba7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35fb7494-001a-425f-950c-94e8f3588ba7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8147 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35fb7494-001a-425f-950c-94e8f3588ba7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8147
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8147 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8146
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8146 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5f711591-6316-4950-b5f9-48c09472760a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8148
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8148 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5f711591-6316-4950-b5f9-48c09472760a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8148
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8148 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"35fb7494-001a-425f-950c-94e8f3588ba7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ba0fccb-d895-474b-aaa7-484cc08892ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35fb7494-001a-425f-950c-94e8f3588ba7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8147
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8147 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5f711591-6316-4950-b5f9-48c09472760a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8148
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8148 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8146
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919897685766' normalized='9897685766' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919897685766"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8146 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ba0fccb-d895-474b-aaa7-484cc08892ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462667
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 955977db-b1d4-4e29-95fc-955ce686d92c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 17:38:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8149 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8149
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e4e1a403-f6ab-4b40-9c87-69decb37677f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462667186","ivr_completed_at":"2026-07-25T12:08:20.785886"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8149 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8149
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e4e1a403-f6ab-4b40-9c87-69decb37677f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462667186","ivr_completed_at":"2026-07-25T12:08:20.785886"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 17:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8149 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:38:38 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-25', day: 'Saturday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-25 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopaedics', date_raw: '2026-07-26', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-25 17:38:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-25 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-25 17:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.29,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0939\u0948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8149
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e4e1a403-f6ab-4b40-9c87-69decb37677f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462667186","ivr_completed_at":"2026-07-25T12:08:20.785886"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 17:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8149 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":9.29,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":90,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0939\u0948 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 17:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/955977db-b1d4-4e29-95fc-955ce686d92c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 17:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 17:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8149
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 17:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 17:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e4e1a403-f6ab-4b40-9c87-69decb37677f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462667186","ivr_completed_at":"2026-07-25T12:08:20.785886"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 17:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 17:43:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 17:43:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8149 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 17:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 17:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:01:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66d5b17b-c69e-46a3-bac6-b1c647e5884c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919549538
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:01:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:01:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 66d5b17b-c69e-46a3-bac6-b1c647e5884c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 18:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 18:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8150 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66d5b17b-c69e-46a3-bac6-b1c647e5884c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8150
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 18:02:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8150 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66d5b17b-c69e-46a3-bac6-b1c647e5884c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8150
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 18:02:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8150 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"7bec69b1-5b73-49a9-a69c-09d58355ac5e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919549538734 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","run_id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919549538734' normalized='9549538734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919549538734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 18:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8151 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8151
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919549538734' normalized='9549538734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919549538734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 18:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8151 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8151
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919549538734' normalized='9549538734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919549538734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 18:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8151 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.23,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8151
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919549538734' normalized='9549538734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919549538734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 18:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8151 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":16,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8151
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919549538734' normalized='9549538734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919549538734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 18:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8151 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"955977db-b1d4-4e29-95fc-955ce686d92c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918302292
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d709a77c-2f5b-40fb-a18f-87f79db509f2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 18:46:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8152 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"749a9ff6-4734-4071-bcf5-d68c2d2fc00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302292032","ivr_completed_at":"2026-07-25T13:16:29.374921"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 18:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8152 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"749a9ff6-4734-4071-bcf5-d68c2d2fc00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302292032","ivr_completed_at":"2026-07-25T13:16:29.374921"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 18:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8152 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.47,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"749a9ff6-4734-4071-bcf5-d68c2d2fc00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302292032","ivr_completed_at":"2026-07-25T13:16:29.374921"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 18:46:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8152 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d709a77c-2f5b-40fb-a18f-87f79db509f2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"749a9ff6-4734-4071-bcf5-d68c2d2fc00c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302292032","ivr_completed_at":"2026-07-25T13:16:29.374921"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 18:47:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8152 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 18:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 18:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fc6c6e36-7c67-48d3-9100-9cdd7e1a5f12","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":16.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d709a77c-2f5b-40fb-a18f-87f79db509f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"07cb7d05-44ee-4dda-8ca4-6c3d69a97b13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 07cb7d05-44ee-4dda-8ca4-6c3d69a97b13
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:17:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8153 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"07cb7d05-44ee-4dda-8ca4-6c3d69a97b13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8153
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:18:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8153 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 177878cb-b0d1-4e0b-bbec-ab7b873a8eac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:18:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8154 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8154
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c15d610f-4efa-436c-8efd-88c746d0fd9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955260093","ivr_completed_at":"2026-07-25T13:48:47.603083"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8154 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8154
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c15d610f-4efa-436c-8efd-88c746d0fd9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955260093","ivr_completed_at":"2026-07-25T13:48:47.603083"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:18:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8154 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.11,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8154
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c15d610f-4efa-436c-8efd-88c746d0fd9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955260093","ivr_completed_at":"2026-07-25T13:48:47.603083"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:18:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8154 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"07cb7d05-44ee-4dda-8ca4-6c3d69a97b13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8153
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:19:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8153 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/177878cb-b0d1-4e0b-bbec-ab7b873a8eac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8154
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c15d610f-4efa-436c-8efd-88c746d0fd9f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955260093","ivr_completed_at":"2026-07-25T13:48:47.603083"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:19:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8154 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918955260093 HTTP:200 response:{"status":"queued","message":"done","execution_id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","run_id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 76be14ac-6c26-44c0-9a7c-873d02ab9bba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955260093' normalized='8955260093' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955260093"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8155 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8155
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955260093' normalized='8955260093' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955260093"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8155 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8155
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955260093' normalized='8955260093' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955260093"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8155 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"76be14ac-6c26-44c0-9a7c-873d02ab9bba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"177878cb-b0d1-4e0b-bbec-ab7b873a8eac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f8bdb5-b773-4c99-9ccc-d75f69663cf7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918058400
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 68f8bdb5-b773-4c99-9ccc-d75f69663cf7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8156 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f8bdb5-b773-4c99-9ccc-d75f69663cf7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8156
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:46:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8156 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f8bdb5-b773-4c99-9ccc-d75f69663cf7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8156
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:48:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8156 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4b09785-ca10-4753-baf2-9a334b51b683","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919602774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c4b09785-ca10-4753-baf2-9a334b51b683
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:48:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8157 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a32bbd04-575d-4fc7-be79-88eee451f863","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917568574
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a32bbd04-575d-4fc7-be79-88eee451f863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:48:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8158 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a32bbd04-575d-4fc7-be79-88eee451f863","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917568574
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8158
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:48:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8158 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4b09785-ca10-4753-baf2-9a334b51b683","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"77c1b555-6306-47a9-9361-14969f38a962","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602774407","ivr_completed_at":"2026-07-25T14:18:53.230018"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8157 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4b09785-ca10-4753-baf2-9a334b51b683","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"77c1b555-6306-47a9-9361-14969f38a962","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602774407","ivr_completed_at":"2026-07-25T14:18:53.230018"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:48:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8157 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"643c803b-df29-4ebb-ae5f-a047eb699764","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919783209
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 643c803b-df29-4ebb-ae5f-a047eb699764
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:49:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8159 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"643c803b-df29-4ebb-ae5f-a047eb699764","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8159
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8159 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918058400153 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","run_id":"8c619db9-a091-4f9e-9070-fb9aef4de00f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 19:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917568574129 HTTP:200 response:{"status":"queued","message":"done","execution_id":"77d887b1-0ece-4f38-bfef-5518b2221cf1","run_id":"77d887b1-0ece-4f38-bfef-5518b2221cf1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 19:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919783209643 HTTP:200 response:{"status":"queued","message":"done","execution_id":"aad4c9e9-171e-4034-a97b-5d4efa96159d","run_id":"aad4c9e9-171e-4034-a97b-5d4efa96159d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8c619db9-a091-4f9e-9070-fb9aef4de00f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058400153' normalized='8058400153' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058400153"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8160 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4b09785-ca10-4753-baf2-9a334b51b683","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.51,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"77c1b555-6306-47a9-9361-14969f38a962","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602774407","ivr_completed_at":"2026-07-25T14:18:53.230018"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8157 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aad4c9e9-171e-4034-a97b-5d4efa96159d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: aad4c9e9-171e-4034-a97b-5d4efa96159d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783209643' normalized='9783209643' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783209643"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8161 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77d887b1-0ece-4f38-bfef-5518b2221cf1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 77d887b1-0ece-4f38-bfef-5518b2221cf1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568574129' normalized='7568574129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568574129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8162 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8160
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058400153' normalized='8058400153' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058400153"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8160 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aad4c9e9-171e-4034-a97b-5d4efa96159d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8161
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783209643' normalized='9783209643' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783209643"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8161 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77d887b1-0ece-4f38-bfef-5518b2221cf1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8162
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568574129' normalized='7568574129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568574129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8162 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"77d887b1-0ece-4f38-bfef-5518b2221cf1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c4b09785-ca10-4753-baf2-9a334b51b683","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":8.51,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8160
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058400153' normalized='8058400153' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058400153"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8160 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aad4c9e9-171e-4034-a97b-5d4efa96159d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8161
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783209643' normalized='9783209643' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783209643"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8161 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c4b09785-ca10-4753-baf2-9a334b51b683","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":86,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c4b09785-ca10-4753-baf2-9a334b51b683
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"77c1b555-6306-47a9-9361-14969f38a962","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602774407","ivr_completed_at":"2026-07-25T14:18:53.230018"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 19:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8157 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"643c803b-df29-4ebb-ae5f-a047eb699764","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8159
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8159 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77d887b1-0ece-4f38-bfef-5518b2221cf1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8162
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568574129' normalized='7568574129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568574129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8162 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8160
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058400153' normalized='8058400153' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058400153"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 19:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8160 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:51:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":28,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:51:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8c619db9-a091-4f9e-9070-fb9aef4de00f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:51:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:51:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8160
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:51:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058400153' normalized='8058400153' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:51:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058400153"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 19:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8160 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"643c803b-df29-4ebb-ae5f-a047eb699764","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916377307
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 74d80c8c-e35c-4797-8363-d02e8a8e2e47
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 19:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8163 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8163
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"245d2bcb-3912-4e5e-909b-ab58ec100a34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377307495","ivr_completed_at":"2026-07-25T14:27:29.969617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8163 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8163
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"245d2bcb-3912-4e5e-909b-ab58ec100a34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377307495","ivr_completed_at":"2026-07-25T14:27:29.969617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8163 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.08,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8163
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"245d2bcb-3912-4e5e-909b-ab58ec100a34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377307495","ivr_completed_at":"2026-07-25T14:27:29.969617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8163 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 19:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":21,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 19:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/74d80c8c-e35c-4797-8363-d02e8a8e2e47
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 19:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 19:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8163
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 19:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 19:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"245d2bcb-3912-4e5e-909b-ab58ec100a34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377307495","ivr_completed_at":"2026-07-25T14:27:29.969617"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 19:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 19:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8163 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":21.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8c619db9-a091-4f9e-9070-fb9aef4de00f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":21.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916377307495 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","run_id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e756d6ad-6ae0-4452-98ab-f3538bb87dd0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377307495' normalized='6377307495' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377307495"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8164 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8164
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377307495' normalized='6377307495' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377307495"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8164 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":21.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8164
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377307495' normalized='6377307495' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377307495"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:10:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8164 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.06,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8164
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377307495' normalized='6377307495' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377307495"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 20:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8164 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":5,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e756d6ad-6ae0-4452-98ab-f3538bb87dd0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8164
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377307495' normalized='6377307495' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377307495"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 20:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8164 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"74d80c8c-e35c-4797-8363-d02e8a8e2e47","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":21.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918058183
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35d22116-0792-4337-b6d6-efc8f1a35df9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8165 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8165
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e6ccb921-ef97-4b3c-9fcd-1d3598878a13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058183680","ivr_completed_at":"2026-07-25T14:49:26.719772"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8165 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8165
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e6ccb921-ef97-4b3c-9fcd-1d3598878a13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058183680","ivr_completed_at":"2026-07-25T14:49:26.719772"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 20:19:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8165 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.06,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8165
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e6ccb921-ef97-4b3c-9fcd-1d3598878a13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058183680","ivr_completed_at":"2026-07-25T14:49:26.719772"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 20:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8165 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":101,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35d22116-0792-4337-b6d6-efc8f1a35df9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8165
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e6ccb921-ef97-4b3c-9fcd-1d3598878a13","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058183680","ivr_completed_at":"2026-07-25T14:49:26.719772"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 20:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8165 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9aeb47e8-f241-4943-b3d9-eaf81b28b371","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9aeb47e8-f241-4943-b3d9-eaf81b28b371
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8166 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9aeb47e8-f241-4943-b3d9-eaf81b28b371","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8166
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:34:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8166 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e756d6ad-6ae0-4452-98ab-f3538bb87dd0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9aeb47e8-f241-4943-b3d9-eaf81b28b371","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8166
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:36:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8166 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919887600546 HTTP:200 response:{"status":"queued","message":"done","execution_id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","run_id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 85f2d78b-9a14-48d4-8558-dbf03f86c7ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887600546' normalized='9887600546' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887600546"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8167 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8167
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887600546' normalized='9887600546' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887600546"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8167 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8167
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887600546' normalized='9887600546' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887600546"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8167 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8167
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887600546' normalized='9887600546' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887600546"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 20:40:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8167 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/85f2d78b-9a14-48d4-8558-dbf03f86c7ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8167
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919887600546' normalized='9887600546' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919887600546"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 20:40:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8167 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08d7c896-2ce5-4b8b-9a83-3f2c4eb3d2b6","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917568574
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 08d7c896-2ce5-4b8b-9a83-3f2c4eb3d2b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:46:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8168 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:47:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08d7c896-2ce5-4b8b-9a83-3f2c4eb3d2b6","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:47:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:47:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8168
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:47:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8168 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08d7c896-2ce5-4b8b-9a83-3f2c4eb3d2b6","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":602,"output":68}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 20:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 20:48:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 20:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8168
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 20:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 20:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 20:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 20:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8168 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 20:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a32bbd04-575d-4fc7-be79-88eee451f863","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8158
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8158 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a32bbd04-575d-4fc7-be79-88eee451f863","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":71}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8158
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:01:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8158 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"85f2d78b-9a14-48d4-8558-dbf03f86c7ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d22116-0792-4337-b6d6-efc8f1a35df9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":101.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6402ab35-18c2-47f4-9bed-80645de33ecd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919664472
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6402ab35-18c2-47f4-9bed-80645de33ecd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:40:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8169 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919664472116 HTTP:200 response:{"status":"queued","message":"done","execution_id":"cff6b458-da09-4d2b-aac8-92166c2a3df9","run_id":"cff6b458-da09-4d2b-aac8-92166c2a3df9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cff6b458-da09-4d2b-aac8-92166c2a3df9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cff6b458-da09-4d2b-aac8-92166c2a3df9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664472116' normalized='9664472116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664472116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8170 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cff6b458-da09-4d2b-aac8-92166c2a3df9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8170
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664472116' normalized='9664472116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664472116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8170 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cff6b458-da09-4d2b-aac8-92166c2a3df9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6402ab35-18c2-47f4-9bed-80645de33ecd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6402ab35-18c2-47f4-9bed-80645de33ecd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8169
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:40:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8169 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2baf942e-d56a-4bde-b98c-211058877b96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919664472
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2baf942e-d56a-4bde-b98c-211058877b96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8171 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cff6b458-da09-4d2b-aac8-92166c2a3df9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8170
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664472116' normalized='9664472116' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664472116"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:40:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8170 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2baf942e-d56a-4bde-b98c-211058877b96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8171
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"57351721-548a-4ace-ba4f-a37fa9c9221d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919664472116","ivr_completed_at":"2026-07-25T16:10:59.739780"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8171 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2baf942e-d56a-4bde-b98c-211058877b96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8171
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"57351721-548a-4ace-ba4f-a37fa9c9221d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919664472116","ivr_completed_at":"2026-07-25T16:10:59.739780"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 21:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8171 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6402ab35-18c2-47f4-9bed-80645de33ecd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":69}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8169
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:41:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8169 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad73fe2c-1797-4974-a5f5-6707761396b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521058
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ad73fe2c-1797-4974-a5f5-6707761396b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:42:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8172 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad73fe2c-1797-4974-a5f5-6707761396b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8172
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:42:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8172 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521058
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: df463d15-5fe0-426e-ae8c-db66b344d537
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8173 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2baf942e-d56a-4bde-b98c-211058877b96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment \u0932\u0947\u0928\u093e \u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8171
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"57351721-548a-4ace-ba4f-a37fa9c9221d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919664472116","ivr_completed_at":"2026-07-25T16:10:59.739780"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 21:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8171 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8173
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"08bcdaae-0872-443d-9215-f3b26b6a6bce","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521058691","ivr_completed_at":"2026-07-25T16:12:39.223032"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8173 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8173
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"08bcdaae-0872-443d-9215-f3b26b6a6bce","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521058691","ivr_completed_at":"2026-07-25T16:12:39.223032"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 21:42:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8173 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2baf942e-d56a-4bde-b98c-211058877b96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":99,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment \u0932\u0947\u0928\u093e \u0939\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2baf942e-d56a-4bde-b98c-211058877b96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8171
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8171 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad73fe2c-1797-4974-a5f5-6707761396b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":49}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8172
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:42:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8172 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.74,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8173
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"08bcdaae-0872-443d-9215-f3b26b6a6bce","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521058691","ivr_completed_at":"2026-07-25T16:12:39.223032"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 21:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8173 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":54,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df463d15-5fe0-426e-ae8c-db66b344d537
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8173
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"08bcdaae-0872-443d-9215-f3b26b6a6bce","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919521058691","ivr_completed_at":"2026-07-25T16:12:39.223032"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-25 21:43:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8173 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cff6b458-da09-4d2b-aac8-92166c2a3df9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919521058691 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","run_id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0d074163-2b89-4b3f-92ab-5b7eeb47e381
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521058691' normalized='9521058691' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521058691"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8174 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8174
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521058691' normalized='9521058691' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521058691"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8174 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8174
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521058691' normalized='9521058691' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521058691"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-25 21:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8174 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.07,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8174
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521058691' normalized='9521058691' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521058691"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 21:51:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8174 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":42,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0d074163-2b89-4b3f-92ab-5b7eeb47e381
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8174
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521058691' normalized='9521058691' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521058691"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-25 21:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8174 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-25 21:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 21:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:35:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-25 23:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 01:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 04:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31b7f38b-42b8-4c9e-9baf-f806e2724510","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877150
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 31b7f38b-42b8-4c9e-9baf-f806e2724510
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 05:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8175 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31b7f38b-42b8-4c9e-9baf-f806e2724510","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8175
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 05:44:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8175 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"31b7f38b-42b8-4c9e-9baf-f806e2724510","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8175
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 05:44:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8175 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0d074163-2b89-4b3f-92ab-5b7eeb47e381","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":42.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917877150129 HTTP:200 response:{"status":"queued","message":"done","execution_id":"c5c410ee-0707-4cd4-819a-28ddd21db458","run_id":"c5c410ee-0707-4cd4-819a-28ddd21db458"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c5c410ee-0707-4cd4-819a-28ddd21db458
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877150129' normalized='7877150129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877150129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 05:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8176 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8176
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877150129' normalized='7877150129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877150129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 05:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8176 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8176
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877150129' normalized='7877150129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877150129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 05:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8176 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.94,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8176
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877150129' normalized='7877150129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877150129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 05:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8176 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":24,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5c410ee-0707-4cd4-819a-28ddd21db458
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8176
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877150129' normalized='7877150129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877150129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 05:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8176 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 05:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 05:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 06:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:45:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:45:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590776e2-0c11-46c2-a591-601f1aab75e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 590776e2-0c11-46c2-a591-601f1aab75e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 07:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8177 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590776e2-0c11-46c2-a591-601f1aab75e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8177
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9d26148c-8f17-42b5-b7d9-561432c709a7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461663876","ivr_completed_at":"2026-07-26T02:18:18.121045"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8177 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590776e2-0c11-46c2-a591-601f1aab75e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8177
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9d26148c-8f17-42b5-b7d9-561432c709a7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461663876","ivr_completed_at":"2026-07-26T02:18:18.121045"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 07:48:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8177 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:49:06 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 07:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df463d15-5fe0-426e-ae8c-db66b344d537","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590776e2-0c11-46c2-a591-601f1aab75e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":30.91,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u0939\u092e\u093e\u0930\u0947 \u091c\u0948\u0928 hosp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8177
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"9d26148c-8f17-42b5-b7d9-561432c709a7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461663876","ivr_completed_at":"2026-07-26T02:18:18.121045"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 07:51:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8177 | status: call-disconnected | ivr_option: Appointment Booking | source: Google | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590776e2-0c11-46c2-a591-601f1aab75e4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":181,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u0939\u092e\u093e\u0930\u0947 \u091c\u0948\u0928 hospi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/590776e2-0c11-46c2-a591-601f1aab75e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8177
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:51:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8177 | status: completed | ivr_option: Appointment Booking | source: Google | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460575
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 740c45f0-0b62-4beb-bc48-b755c56593f5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 07:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8178 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"613edea6-5129-403d-bd60-205bf7ab99fa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460575506","ivr_completed_at":"2026-07-26T02:23:32.188235"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8178 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"613edea6-5129-403d-bd60-205bf7ab99fa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460575506","ivr_completed_at":"2026-07-26T02:23:32.188235"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 07:53:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8178 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092e\u0924\u0932\u092c \u0926\u093f\u0916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"613edea6-5129-403d-bd60-205bf7ab99fa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460575506","ivr_completed_at":"2026-07-26T02:23:32.188235"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 07:54:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8178 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":69,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092e\u0924\u0932\u092c \u0926\u093f\u0916\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 07:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/740c45f0-0b62-4beb-bc48-b755c56593f5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 07:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 07:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 07:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 07:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"613edea6-5129-403d-bd60-205bf7ab99fa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460575506","ivr_completed_at":"2026-07-26T02:23:32.188235"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 07:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 07:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 07:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8178 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 07:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 07:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":69.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":69.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60e3f6ec-c71d-4ed6-bbfc-650130c7074b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 60e3f6ec-c71d-4ed6-bbfc-650130c7074b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:04:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8179 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60e3f6ec-c71d-4ed6-bbfc-650130c7074b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8179
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"061aab35-a853-43e7-9d71-bb243639dfbb","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919461663876","ivr_completed_at":"2026-07-26T02:34:38.270031"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8179 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60e3f6ec-c71d-4ed6-bbfc-650130c7074b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8179
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8179 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5c410ee-0707-4cd4-819a-28ddd21db458","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"740c45f0-0b62-4beb-bc48-b755c56593f5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":69.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60e3f6ec-c71d-4ed6-bbfc-650130c7074b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.7,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0907\u0927\u0930 ma'am \u0939\u092e\u093e\u0930\u0947 patient \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939\u0948 \u0909\u0938\u0915\u0947 \u0926\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8179
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8179 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64e27f39-0ed6-452e-9f15-2e4068d48a65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 64e27f39-0ed6-452e-9f15-2e4068d48a65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:06:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8180 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:06:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60e3f6ec-c71d-4ed6-bbfc-650130c7074b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":109,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0907\u0927\u0930 ma'am \u0939\u092e\u093e\u0930\u0947 patient \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939\u0948 \u0909\u0938\u0915\u0947 \u0926\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:06:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/60e3f6ec-c71d-4ed6-bbfc-650130c7074b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:06:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:06:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8179
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:06:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:06:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8179 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64e27f39-0ed6-452e-9f15-2e4068d48a65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8180
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8180 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0193c7b-1f83-4fc7-900d-955f1c3c0116","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c0193c7b-1f83-4fc7-900d-955f1c3c0116
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:07:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8181 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0193c7b-1f83-4fc7-900d-955f1c3c0116","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8181
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ff96494f-3dc6-43b0-9175-d3566e08e783","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461663876","ivr_completed_at":"2026-07-26T02:37:19.374189"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8181 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0193c7b-1f83-4fc7-900d-955f1c3c0116","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8181
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ff96494f-3dc6-43b0-9175-d3566e08e783","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461663876","ivr_completed_at":"2026-07-26T02:37:19.374189"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:07:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8181 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"64e27f39-0ed6-452e-9f15-2e4068d48a65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8180
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:07:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8180 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:09:19 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 08:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919461663876 HTTP:200 response:{"status":"queued","message":"done","execution_id":"765ceca9-2d34-405b-814e-69490023a530","run_id":"765ceca9-2d34-405b-814e-69490023a530"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 765ceca9-2d34-405b-814e-69490023a530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461663876' normalized='9461663876' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461663876"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8182 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8182
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461663876' normalized='9461663876' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461663876"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8182 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"64e27f39-0ed6-452e-9f15-2e4068d48a65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0193c7b-1f83-4fc7-900d-955f1c3c0116","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":33.97,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam\nuser:  \u0939\u092e\u0915\u094b patient \u0926\u093f\u0916\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8181
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ff96494f-3dc6-43b0-9175-d3566e08e783","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461663876","ivr_completed_at":"2026-07-26T02:37:19.374189"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 08:10:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8181 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8182
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461663876' normalized='9461663876' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461663876"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8182 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0193c7b-1f83-4fc7-900d-955f1c3c0116","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":216,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam\nuser:  \u0939\u092e\u0915\u094b patient \u0926\u093f\u0916\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0193c7b-1f83-4fc7-900d-955f1c3c0116
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8181
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8181 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c0193c7b-1f83-4fc7-900d-955f1c3c0116","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":216.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239368
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 54732a8d-5b5e-46cf-b6b4-b8e70165a2f6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:18:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8183 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8183
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c91b0c5-c444-4336-80e6-1e8ad78b49aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239368592","ivr_completed_at":"2026-07-26T02:49:06.097119"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8183 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8183
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c91b0c5-c444-4336-80e6-1e8ad78b49aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239368592","ivr_completed_at":"2026-07-26T02:49:06.097119"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8183 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940\nuser:  \u0906\u092a the mode hospital \u0930\u093e\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8183
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c91b0c5-c444-4336-80e6-1e8ad78b49aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239368592","ivr_completed_at":"2026-07-26T02:49:06.097119"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:19:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8183 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":40,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940\nuser:  \u0906\u092a the mode hospital \u0930\u093e\u091c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/54732a8d-5b5e-46cf-b6b4-b8e70165a2f6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8183
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c91b0c5-c444-4336-80e6-1e8ad78b49aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239368592","ivr_completed_at":"2026-07-26T02:49:06.097119"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 08:19:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8183 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"54732a8d-5b5e-46cf-b6b4-b8e70165a2f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c425cff-e15a-49a0-b3fe-e542588e712b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919667680
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7c425cff-e15a-49a0-b3fe-e542588e712b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:35:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8184 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c425cff-e15a-49a0-b3fe-e542588e712b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8184
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed2c0863-79ea-4d34-b8eb-ed06134ad44d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919667680711","ivr_completed_at":"2026-07-26T03:06:02.331120"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8184 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c425cff-e15a-49a0-b3fe-e542588e712b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8184
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed2c0863-79ea-4d34-b8eb-ed06134ad44d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919667680711","ivr_completed_at":"2026-07-26T03:06:02.331120"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:36:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8184 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:36:31 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Math Fulani', date_raw: '2026-07-25', check_date: '2026-07-25'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 08:36:31 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">math</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 08:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-25', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 08:36:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-25', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c425cff-e15a-49a0-b3fe-e542588e712b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.87,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8184
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed2c0863-79ea-4d34-b8eb-ed06134ad44d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919667680711","ivr_completed_at":"2026-07-26T03:06:02.331120"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8184 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c425cff-e15a-49a0-b3fe-e542588e712b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":72,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7c425cff-e15a-49a0-b3fe-e542588e712b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8184
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed2c0863-79ea-4d34-b8eb-ed06134ad44d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919667680711","ivr_completed_at":"2026-07-26T03:06:02.331120"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 08:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8184 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c425cff-e15a-49a0-b3fe-e542588e712b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c425cff-e15a-49a0-b3fe-e542588e712b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919667680
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b95df147-5433-42a7-9c4e-dc5e9f7ab5f1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 08:48:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8185 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8185
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9572ad8f-b711-48ef-8024-619ac1f3a32e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919667680711","ivr_completed_at":"2026-07-26T03:19:13.364465"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8185 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8185
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9572ad8f-b711-48ef-8024-619ac1f3a32e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919667680711","ivr_completed_at":"2026-07-26T03:19:13.364465"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:49:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8185 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:49:27 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 08:49:27 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 08:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 08:49:27 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-26 08:49:51 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Mahesh Kulhari', date_raw: '', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 08:49:51 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Mahesh Kulhari</span>" → Dr. Mahesh Kulhari
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 08:49:51 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 9, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 08:49:51 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 10, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-26 08:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Mahesh Kulhari', date: 'सोमवार', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-26 08:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-26 08:50:30 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Mahesh Kulhari</span>" → Dr. Mahesh Kulhari
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-26 08:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Mahesh Kulhari' → 1 found: Dr. Mahesh Kulhari
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-26 08:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:00 AM' → '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-26 08:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Jay Kumar Trivedi', phone: '9667680711', doctor_id: 9, date: '2026-07-27', time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-26 08:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:00 AM' → '10:00 AM' → '10:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-26 08:50:47 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-9341DB — Jay Kumar Trivedi with Dr. Mahesh Kulhari on 2026-07-27 at 10:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-26 08:50:47 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-9341DB</span> — Dr. Mahesh Kulhari on 27 Jul 10:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.05,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor maths \u0915\u0940 \u0930\u093e\u0928\u0940 \u0938\u0947 app
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8185
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9572ad8f-b711-48ef-8024-619ac1f3a32e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919667680711","ivr_completed_at":"2026-07-26T03:19:13.364465"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-9341DB
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-26 08:51:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8185 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":129,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor maths \u0915\u0940 \u0930\u093e\u0928\u0940 \u0938\u0947 appo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 08:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b95df147-5433-42a7-9c4e-dc5e9f7ab5f1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 08:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 08:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8185
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 08:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 08:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8185 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 08:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b95df147-5433-42a7-9c4e-dc5e9f7ab5f1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":129.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc35b898-7580-4ad9-95c5-62ca08397953","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597272
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bc35b898-7580-4ad9-95c5-62ca08397953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:03:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8186 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc35b898-7580-4ad9-95c5-62ca08397953","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8186
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8186 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a45740a8-1588-4d1d-87fc-3edc6e725221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918947043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a45740a8-1588-4d1d-87fc-3edc6e725221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8187 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a45740a8-1588-4d1d-87fc-3edc6e725221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8187
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"06ed40d5-2b51-4c88-942b-a32717c00cfd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918947043890","ivr_completed_at":"2026-07-26T03:34:13.678878"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8187 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a45740a8-1588-4d1d-87fc-3edc6e725221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8187
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"06ed40d5-2b51-4c88-942b-a32717c00cfd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918947043890","ivr_completed_at":"2026-07-26T03:34:13.678878"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8187 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:04:27 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bc35b898-7580-4ad9-95c5-62ca08397953","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8186
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8186 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:05:15 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: 'कल', check_date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 09:05:15 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 09:05:15 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 09:05:15 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-27', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 09:05:15 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-27', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 09:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"765ceca9-2d34-405b-814e-69490023a530","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a45740a8-1588-4d1d-87fc-3edc6e725221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:05:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Internal Medicine', date: 'कल', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-26 09:05:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-26 09:05:28 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-26 09:05:28 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-26 09:05:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Internal Medicine' → 2 found: Dr. Arun Sharma, Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-26 09:05:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a45740a8-1588-4d1d-87fc-3edc6e725221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.09,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u092a\u0924\u093e \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8187
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"06ed40d5-2b51-4c88-942b-a32717c00cfd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918947043890","ivr_completed_at":"2026-07-26T03:34:13.678878"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8187 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bb3e465-86f2-4fe5-b526-aa869d957cc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919001795
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7bb3e465-86f2-4fe5-b526-aa869d957cc9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8188 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bb3e465-86f2-4fe5-b526-aa869d957cc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b6846669-d2df-406c-ad99-b2315d90f02c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919001795088","ivr_completed_at":"2026-07-26T03:36:40.171473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8188 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bb3e465-86f2-4fe5-b526-aa869d957cc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b6846669-d2df-406c-ad99-b2315d90f02c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919001795088","ivr_completed_at":"2026-07-26T03:36:40.171473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:06:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8188 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:07:18 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 09:07:18 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 09:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 09:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-26 09:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a45740a8-1588-4d1d-87fc-3edc6e725221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":101,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u092a\u0924\u093e \u0915\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a45740a8-1588-4d1d-87fc-3edc6e725221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8187
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8187 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bb3e465-86f2-4fe5-b526-aa869d957cc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.46,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b6846669-d2df-406c-ad99-b2315d90f02c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919001795088","ivr_completed_at":"2026-07-26T03:36:40.171473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8188 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"95111994-07fc-4d8a-aec8-3a4726af0da3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916367750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 95111994-07fc-4d8a-aec8-3a4726af0da3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:09:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8189 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bb3e465-86f2-4fe5-b526-aa869d957cc9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":102,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7bb3e465-86f2-4fe5-b526-aa869d957cc9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b6846669-d2df-406c-ad99-b2315d90f02c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919001795088","ivr_completed_at":"2026-07-26T03:36:40.171473"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:09:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8188 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"95111994-07fc-4d8a-aec8-3a4726af0da3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8189
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a2db6c18-4ab9-4196-b10c-e1961291ed93","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916367750922","ivr_completed_at":"2026-07-26T03:39:28.746641"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8189 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"95111994-07fc-4d8a-aec8-3a4726af0da3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8189
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a2db6c18-4ab9-4196-b10c-e1961291ed93","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916367750922","ivr_completed_at":"2026-07-26T03:39:28.746641"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8189 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:09:43 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 09:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917597272885 HTTP:200 response:{"status":"queued","message":"done","execution_id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","run_id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597272885' normalized='7597272885' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597272885"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8190 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8190
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597272885' normalized='7597272885' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597272885"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8190 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"95111994-07fc-4d8a-aec8-3a4726af0da3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8190
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597272885' normalized='7597272885' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597272885"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:10:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8190 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.1,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8190
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597272885' normalized='7597272885' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597272885"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 09:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8190 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":7,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8190
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597272885' normalized='7597272885' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597272885"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 09:10:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8190 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"95111994-07fc-4d8a-aec8-3a4726af0da3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":18.81,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e sunday \u0915\u0947 \u0926\u093f\u0928 \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8189
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a2db6c18-4ab9-4196-b10c-e1961291ed93","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916367750922","ivr_completed_at":"2026-07-26T03:39:28.746641"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8189 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"95111994-07fc-4d8a-aec8-3a4726af0da3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":122,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e sunday \u0915\u0947 \u0926\u093f\u0928 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/95111994-07fc-4d8a-aec8-3a4726af0da3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8189
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8189 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917015100
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e4307dab-05c5-48e9-860b-44f327c7dd16
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:13:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8191 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8191
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dae0dc3d-dbff-4c70-b709-a25f19c7603e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917015100788","ivr_completed_at":"2026-07-26T03:43:20.753361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8191 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8191
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dae0dc3d-dbff-4c70-b709-a25f19c7603e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917015100788","ivr_completed_at":"2026-07-26T03:43:20.753361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8191 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:14:32 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Gastroenterology', date_raw: 'आज', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 09:14:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Gastroenterology</span>" → Gastroenterology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 09:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 18, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 09:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.37,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8191
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dae0dc3d-dbff-4c70-b709-a25f19c7603e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917015100788","ivr_completed_at":"2026-07-26T03:43:20.753361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:15:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8191 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":139,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4307dab-05c5-48e9-860b-44f327c7dd16
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8191
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dae0dc3d-dbff-4c70-b709-a25f19c7603e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917015100788","ivr_completed_at":"2026-07-26T03:43:20.753361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:15:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:15:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8191 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":139.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e4307dab-05c5-48e9-860b-44f327c7dd16","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":139.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918306136
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 82eaef78-4068-4ed7-8e84-dced314a63f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8192 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8192
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ada59419-952a-4b2b-b3d1-658a4b318d52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918306136066","ivr_completed_at":"2026-07-26T03:57:02.093848"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8192 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8192
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ada59419-952a-4b2b-b3d1-658a4b318d52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918306136066","ivr_completed_at":"2026-07-26T03:57:02.093848"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:27:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:27:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8192 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.5,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8192
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ada59419-952a-4b2b-b3d1-658a4b318d52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918306136066","ivr_completed_at":"2026-07-26T03:57:02.093848"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:27:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8192 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/82eaef78-4068-4ed7-8e84-dced314a63f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8192
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ada59419-952a-4b2b-b3d1-658a4b318d52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918306136066","ivr_completed_at":"2026-07-26T03:57:02.093848"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:28:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8192 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04e91b93-ac3b-4087-a58c-54e2ebf5f748","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378540
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 04e91b93-ac3b-4087-a58c-54e2ebf5f748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8193 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9e064e1a-6a39-4bcb-9ca5-63663d1cc5e5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04e91b93-ac3b-4087-a58c-54e2ebf5f748","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8193
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:35:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8193 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04e91b93-ac3b-4087-a58c-54e2ebf5f748","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8193
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8193 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d2d92f-5c76-42fd-9b25-d6eb40fd5c91","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b9d2d92f-5c76-42fd-9b25-d6eb40fd5c91
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:39:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8194 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:40:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916378540196 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fb4a51bc-06b4-4944-925d-dd2c66a6e4fb","run_id":"fb4a51bc-06b4-4944-925d-dd2c66a6e4fb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 09:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919509074191 HTTP:200 response:{"status":"queued","message":"done","execution_id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","run_id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d2d92f-5c76-42fd-9b25-d6eb40fd5c91","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8194
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8194 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fb4a51bc-06b4-4944-925d-dd2c66a6e4fb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fb4a51bc-06b4-4944-925d-dd2c66a6e4fb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378540196' normalized='6378540196' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378540196"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8195 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 81c3f5c2-ea21-4fac-af1a-1db12d2474cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509074191' normalized='9509074191' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509074191"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8196 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fb4a51bc-06b4-4944-925d-dd2c66a6e4fb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8195
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378540196' normalized='6378540196' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378540196"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8195 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509074191' normalized='9509074191' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509074191"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8196 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"82eaef78-4068-4ed7-8e84-dced314a63f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fb4a51bc-06b4-4944-925d-dd2c66a6e4fb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8195
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378540196' normalized='6378540196' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378540196"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:40:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8195 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509074191' normalized='9509074191' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509074191"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8196 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9d2d92f-5c76-42fd-9b25-d6eb40fd5c91","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8194
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8194 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9234e7-b0c7-4f10-a47e-2811138b23d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918527568
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5c9234e7-b0c7-4f10-a47e-2811138b23d5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:41:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8197 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9234e7-b0c7-4f10-a47e-2811138b23d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c63ea6c8-3962-436e-9a17-b32ebb2af465","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:12:07.498430"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:42:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8197 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9234e7-b0c7-4f10-a47e-2811138b23d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c63ea6c8-3962-436e-9a17-b32ebb2af465","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:12:07.498430"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:42:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8197 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:42:19 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 09:43:02 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '2026-07-27', check_date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 09:43:02 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 09:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-27', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9234e7-b0c7-4f10-a47e-2811138b23d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u091c hospital open \u0939\u0948 \u0915\u094d\u092f\u093e\na
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c63ea6c8-3962-436e-9a17-b32ebb2af465","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:12:07.498430"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:43:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8197 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9234e7-b0c7-4f10-a47e-2811138b23d5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":106,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u091c hospital open \u0939\u0948 \u0915\u094d\u092f\u093e\nas
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5c9234e7-b0c7-4f10-a47e-2811138b23d5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c63ea6c8-3962-436e-9a17-b32ebb2af465","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:12:07.498430"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:44:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:44:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8197 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6aa94d7a-3acf-471f-a713-d0c92e74a10e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918527568
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6aa94d7a-3acf-471f-a713-d0c92e74a10e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:44:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8198 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6aa94d7a-3acf-471f-a713-d0c92e74a10e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8198
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"eacd5ce6-261f-4deb-bd8f-301ae274535c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:14:53.995236"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8198 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6aa94d7a-3acf-471f-a713-d0c92e74a10e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8198
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"eacd5ce6-261f-4deb-bd8f-301ae274535c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:14:53.995236"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8198 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6aa94d7a-3acf-471f-a713-d0c92e74a10e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6aa94d7a-3acf-471f-a713-d0c92e74a10e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.68,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  xray lab \u0906\u091c \u0916\u0941\u0932\u0940 \u0939\u0948 \u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8198
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"eacd5ce6-261f-4deb-bd8f-301ae274535c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:14:53.995236"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:45:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:45:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8198 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6aa94d7a-3acf-471f-a713-d0c92e74a10e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":47,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  xray lab \u0906\u091c \u0916\u0941\u0932\u0940 \u0939\u0948 \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6aa94d7a-3acf-471f-a713-d0c92e74a10e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8198
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"eacd5ce6-261f-4deb-bd8f-301ae274535c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918527568915","ivr_completed_at":"2026-07-26T04:14:53.995236"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:45:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8198 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"011c261f-e6d2-4fb5-95a5-83fee6f4a3fb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918306136
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 011c261f-e6d2-4fb5-95a5-83fee6f4a3fb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8199 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"011c261f-e6d2-4fb5-95a5-83fee6f4a3fb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c193e82e-49be-463b-a22d-3ad2268232b5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918306136066","ivr_completed_at":"2026-07-26T04:17:05.339383"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8199 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"011c261f-e6d2-4fb5-95a5-83fee6f4a3fb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c193e82e-49be-463b-a22d-3ad2268232b5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918306136066","ivr_completed_at":"2026-07-26T04:17:05.339383"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8199 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:47:22 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"372a62bd-bddb-49a8-ad11-c685e71fec97","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 372a62bd-bddb-49a8-ad11-c685e71fec97
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8200 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"372a62bd-bddb-49a8-ad11-c685e71fec97","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8200
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bbae9b6a-9038-4ad8-a869-4e861649c352","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887794162","ivr_completed_at":"2026-07-26T04:17:43.417317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8200 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"372a62bd-bddb-49a8-ad11-c685e71fec97","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8200
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bbae9b6a-9038-4ad8-a869-4e861649c352","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887794162","ivr_completed_at":"2026-07-26T04:17:43.417317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:47:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8200 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:48:19 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rajiv Kasliwal', date_raw: 'आज', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 09:48:19 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Rajiv Kasliwal</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"372a62bd-bddb-49a8-ad11-c685e71fec97","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8200
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bbae9b6a-9038-4ad8-a869-4e861649c352","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887794162","ivr_completed_at":"2026-07-26T04:17:43.417317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:48:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8200 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:49:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"372a62bd-bddb-49a8-ad11-c685e71fec97","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":77,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:49:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/372a62bd-bddb-49a8-ad11-c685e71fec97
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:49:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:49:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8200
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:49:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:49:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bbae9b6a-9038-4ad8-a869-4e861649c352","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887794162","ivr_completed_at":"2026-07-26T04:17:43.417317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:49:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:49:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 09:49:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8200 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"011c261f-e6d2-4fb5-95a5-83fee6f4a3fb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":27.92,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0906\u091c doctors \u092e\u093f\u0932 \u091c\u093e\u090f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c193e82e-49be-463b-a22d-3ad2268232b5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918306136066","ivr_completed_at":"2026-07-26T04:17:05.339383"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8199 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"011c261f-e6d2-4fb5-95a5-83fee6f4a3fb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":153,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0906\u091c doctors \u092e\u093f\u0932 \u091c\u093e\u090f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/011c261f-e6d2-4fb5-95a5-83fee6f4a3fb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8199 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"011c261f-e6d2-4fb5-95a5-83fee6f4a3fb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":153.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"011c261f-e6d2-4fb5-95a5-83fee6f4a3fb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":153.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887752
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8ab90603-05d9-49c7-9038-fe6ea2c621c9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 09:57:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8201 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8201
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"95b34612-fc7e-499d-bba1-eafbe93f6c85","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887752327","ivr_completed_at":"2026-07-26T04:28:05.575605"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8201 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8201
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"95b34612-fc7e-499d-bba1-eafbe93f6c85","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887752327","ivr_completed_at":"2026-07-26T04:28:05.575605"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 09:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8201 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 09:58:21 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 09:58:21 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 09:58:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 09:59:29 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 10:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":41.54,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092e\u0941\u091d\u0947  \u091c\u094d\u092f\u094b\u0924\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8201
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"95b34612-fc7e-499d-bba1-eafbe93f6c85","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887752327","ivr_completed_at":"2026-07-26T04:28:05.575605"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 10:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8201 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":253,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092e\u0941\u091d\u0947  \u091c\u094d\u092f\u094b\u0924\u093f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8ab90603-05d9-49c7-9038-fe6ea2c621c9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8201
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:03:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8201 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":253.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8ab90603-05d9-49c7-9038-fe6ea2c621c9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":253.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"314cdfda-06c2-4632-9f5d-5f21fd71a515","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917728918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 314cdfda-06c2-4632-9f5d-5f21fd71a515
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:13:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8202 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"314cdfda-06c2-4632-9f5d-5f21fd71a515","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8202
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:14:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8202 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"81c3f5c2-ea21-4fac-af1a-1db12d2474cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d61432d-1aa8-4d02-911d-9f4dbc0992ae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d61432d-1aa8-4d02-911d-9f4dbc0992ae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918684915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8203
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8203 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:15:38 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 10:15:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 10:15:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 10:15:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d61432d-1aa8-4d02-911d-9f4dbc0992ae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8203
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2074e6ea-97c6-4892-9cc6-508cbecfd2be","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918684915008","ivr_completed_at":"2026-07-26T04:45:13.874015"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8203 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d61432d-1aa8-4d02-911d-9f4dbc0992ae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8203
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2074e6ea-97c6-4892-9cc6-508cbecfd2be","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918684915008","ivr_completed_at":"2026-07-26T04:45:13.874015"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:15:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8203 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"314cdfda-06c2-4632-9f5d-5f21fd71a515","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8202
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8202 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d61432d-1aa8-4d02-911d-9f4dbc0992ae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.85,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u093e\u0939\u092c \u0915\u0947 \u092c\u093e\u0930\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8203
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2074e6ea-97c6-4892-9cc6-508cbecfd2be","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918684915008","ivr_completed_at":"2026-07-26T04:45:13.874015"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:16:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8203 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:17:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d61432d-1aa8-4d02-911d-9f4dbc0992ae","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":109,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u093e\u0939\u092c \u0915\u0947 \u092c\u093e\u0930\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:17:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d61432d-1aa8-4d02-911d-9f4dbc0992ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:17:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:17:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8203
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:17:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:17:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2074e6ea-97c6-4892-9cc6-508cbecfd2be","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918684915008","ivr_completed_at":"2026-07-26T04:45:13.874015"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:17:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 10:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8203 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f82931a-ecc4-4e7b-a62f-421ae58b3380","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919004068
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8f82931a-ecc4-4e7b-a62f-421ae58b3380
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:17:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8204 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f82931a-ecc4-4e7b-a62f-421ae58b3380","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8204
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dcf1959e-3301-4c94-80a9-53b043eb5ad7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919004068576","ivr_completed_at":"2026-07-26T04:48:11.009253"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8204 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f82931a-ecc4-4e7b-a62f-421ae58b3380","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8204
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dcf1959e-3301-4c94-80a9-53b043eb5ad7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919004068576","ivr_completed_at":"2026-07-26T04:48:11.009253"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8204 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f82931a-ecc4-4e7b-a62f-421ae58b3380","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8204
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dcf1959e-3301-4c94-80a9-53b043eb5ad7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919004068576","ivr_completed_at":"2026-07-26T04:48:11.009253"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8204 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f82931a-ecc4-4e7b-a62f-421ae58b3380","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":38,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8f82931a-ecc4-4e7b-a62f-421ae58b3380
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8204
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dcf1959e-3301-4c94-80a9-53b043eb5ad7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919004068576","ivr_completed_at":"2026-07-26T04:48:11.009253"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8204 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"46f71c41-9ef5-4399-83f4-6b7a75bec643","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919610961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 46f71c41-9ef5-4399-83f4-6b7a75bec643
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8205 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbdd552f-60eb-40cb-b6b8-2a1a2ab491dd","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919610961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dbdd552f-60eb-40cb-b6b8-2a1a2ab491dd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8206 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917728918743 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8f029ba2-f411-4476-ab6b-bc3f2a370d17","run_id":"8f029ba2-f411-4476-ab6b-bc3f2a370d17"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 10:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919610961216 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522","run_id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 10:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919610961216 HTTP:200 response:{"status":"queued","message":"done","execution_id":"1e87ee78-745a-4c92-9a41-ad592be6c8bd","run_id":"1e87ee78-745a-4c92-9a41-ad592be6c8bd"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f029ba2-f411-4476-ab6b-bc3f2a370d17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8f029ba2-f411-4476-ab6b-bc3f2a370d17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8207 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d468c1dd-dc03-4128-94cc-39d7e2c8e522
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610961216"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8208 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f029ba2-f411-4476-ab6b-bc3f2a370d17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8207
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8207 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e87ee78-745a-4c92-9a41-ad592be6c8bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1e87ee78-745a-4c92-9a41-ad592be6c8bd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610961216"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8209 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8208
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610961216"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8208 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e87ee78-745a-4c92-9a41-ad592be6c8bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8209
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610961216"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8209 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f029ba2-f411-4476-ab6b-bc3f2a370d17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8207
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8207 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1e87ee78-745a-4c92-9a41-ad592be6c8bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8f82931a-ecc4-4e7b-a62f-421ae58b3380","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1e87ee78-745a-4c92-9a41-ad592be6c8bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8209
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610961216"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8209 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8208
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610961216"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8208 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"46f71c41-9ef5-4399-83f4-6b7a75bec643","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8205
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8205 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f029ba2-f411-4476-ab6b-bc3f2a370d17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.53,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8207
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8207 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbdd552f-60eb-40cb-b6b8-2a1a2ab491dd","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8206
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8206 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f029ba2-f411-4476-ab6b-bc3f2a370d17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":21,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8f029ba2-f411-4476-ab6b-bc3f2a370d17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8207
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917728918743' normalized='7728918743' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917728918743"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8207 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dbdd552f-60eb-40cb-b6b8-2a1a2ab491dd","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8206
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8206 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"46744fce-f11b-4bf8-8bec-7d6394747848","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919660139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 46744fce-f11b-4bf8-8bec-7d6394747848
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8210 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":17.68,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8208
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919610961216"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8208 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":110,"total_cost":12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d468c1dd-dc03-4128-94cc-39d7e2c8e522
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8208
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919610961216' normalized='9610961216' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8208 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"46744fce-f11b-4bf8-8bec-7d6394747848","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8210
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8210 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"46744fce-f11b-4bf8-8bec-7d6394747848","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8210
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:23:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8210 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d468c1dd-dc03-4128-94cc-39d7e2c8e522","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8f82931a-ecc4-4e7b-a62f-421ae58b3380","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917737253
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7c88fc92-58b6-496f-809b-f3d840f981b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8211 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8211
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60c0344e-eb2e-46b1-8cf1-3310252ea3d0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917737253952","ivr_completed_at":"2026-07-26T04:55:57.103779"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8211 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8211
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60c0344e-eb2e-46b1-8cf1-3310252ea3d0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917737253952","ivr_completed_at":"2026-07-26T04:55:57.103779"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8211 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:26:16 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.81,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0935\u0948\u0936\u093e\u0932\u0940 \u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8211
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60c0344e-eb2e-46b1-8cf1-3310252ea3d0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917737253952","ivr_completed_at":"2026-07-26T04:55:57.103779"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8211 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":66,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0935\u0948\u0936\u093e\u0932\u0940 \u0928\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7c88fc92-58b6-496f-809b-f3d840f981b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8211
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"60c0344e-eb2e-46b1-8cf1-3310252ea3d0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917737253952","ivr_completed_at":"2026-07-26T04:55:57.103779"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 10:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8211 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16e00075-a525-4095-b139-9f6447a35d90","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461250
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 16e00075-a525-4095-b139-9f6447a35d90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:29:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8212 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16e00075-a525-4095-b139-9f6447a35d90","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8212
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:29:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8212 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919004068576 HTTP:200 response:{"status":"queued","message":"done","execution_id":"1282730e-4303-48a8-b162-56ef3d2818fd","run_id":"1282730e-4303-48a8-b162-56ef3d2818fd"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 10:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919660139004 HTTP:200 response:{"status":"queued","message":"done","execution_id":"06f68f50-43a9-48ab-8a0d-489962c1ad2f","run_id":"06f68f50-43a9-48ab-8a0d-489962c1ad2f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 10:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919461250777 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5987e8aa-5f72-4db8-a01a-6ec4cb8ca973","run_id":"5987e8aa-5f72-4db8-a01a-6ec4cb8ca973"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1282730e-4303-48a8-b162-56ef3d2818fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919004068576' normalized='9004068576' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919004068576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8213 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919004068576' normalized='9004068576' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919004068576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8213 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"06f68f50-43a9-48ab-8a0d-489962c1ad2f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 06f68f50-43a9-48ab-8a0d-489962c1ad2f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660139004' normalized='9660139004' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660139004"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8214 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5987e8aa-5f72-4db8-a01a-6ec4cb8ca973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5987e8aa-5f72-4db8-a01a-6ec4cb8ca973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461250777' normalized='9461250777' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461250777"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8215 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16e00075-a525-4095-b139-9f6447a35d90","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8212
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8212 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5987e8aa-5f72-4db8-a01a-6ec4cb8ca973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8215
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461250777' normalized='9461250777' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461250777"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8215 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"06f68f50-43a9-48ab-8a0d-489962c1ad2f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660139004' normalized='9660139004' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660139004"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8214 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5987e8aa-5f72-4db8-a01a-6ec4cb8ca973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8215
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461250777' normalized='9461250777' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461250777"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8215 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"06f68f50-43a9-48ab-8a0d-489962c1ad2f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5987e8aa-5f72-4db8-a01a-6ec4cb8ca973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.04,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8215
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461250777' normalized='9461250777' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461250777"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:30:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8215 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919004068576' normalized='9004068576' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919004068576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8213 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5987e8aa-5f72-4db8-a01a-6ec4cb8ca973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":4,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5987e8aa-5f72-4db8-a01a-6ec4cb8ca973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8215
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461250777' normalized='9461250777' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461250777"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8215 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.39,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919004068576' normalized='9004068576' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919004068576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8213 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"06f68f50-43a9-48ab-8a0d-489962c1ad2f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919660139004' normalized='9660139004' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919660139004"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8214 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:31:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:31:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1282730e-4303-48a8-b162-56ef3d2818fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:31:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:31:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:31:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919004068576' normalized='9004068576' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:31:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919004068576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8213 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10df4bb3-83dc-42b2-ae92-63b44f9b00de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919610120
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 10df4bb3-83dc-42b2-ae92-63b44f9b00de
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:32:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8216 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10df4bb3-83dc-42b2-ae92-63b44f9b00de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8216
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"85b7523e-30f5-431d-bddf-b19a3839f826","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919610120202","ivr_completed_at":"2026-07-26T05:02:33.114897"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8216 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10df4bb3-83dc-42b2-ae92-63b44f9b00de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8216
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"85b7523e-30f5-431d-bddf-b19a3839f826","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919610120202","ivr_completed_at":"2026-07-26T05:02:33.114897"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:32:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8216 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10df4bb3-83dc-42b2-ae92-63b44f9b00de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.09,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8216
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"85b7523e-30f5-431d-bddf-b19a3839f826","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919610120202","ivr_completed_at":"2026-07-26T05:02:33.114897"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:32:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8216 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10df4bb3-83dc-42b2-ae92-63b44f9b00de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":21,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/10df4bb3-83dc-42b2-ae92-63b44f9b00de
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8216
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"85b7523e-30f5-431d-bddf-b19a3839f826","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919610120202","ivr_completed_at":"2026-07-26T05:02:33.114897"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8216 | status: completed | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb366e69-8909-46b8-bc03-afed43ec50b1","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bb366e69-8909-46b8-bc03-afed43ec50b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8217 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb366e69-8909-46b8-bc03-afed43ec50b1","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8217
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8217 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb366e69-8909-46b8-bc03-afed43ec50b1","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8217
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:41:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8217 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"1282730e-4303-48a8-b162-56ef3d2818fd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917877011820 HTTP:200 response:{"status":"queued","message":"done","execution_id":"666ef630-f20e-447f-b153-c71b2b054c7f","run_id":"666ef630-f20e-447f-b153-c71b2b054c7f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"666ef630-f20e-447f-b153-c71b2b054c7f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 666ef630-f20e-447f-b153-c71b2b054c7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877011820' normalized='7877011820' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877011820"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8218 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"666ef630-f20e-447f-b153-c71b2b054c7f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8218
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877011820' normalized='7877011820' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877011820"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8218 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"666ef630-f20e-447f-b153-c71b2b054c7f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8218
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877011820' normalized='7877011820' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877011820"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8218 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"666ef630-f20e-447f-b153-c71b2b054c7f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"666ef630-f20e-447f-b153-c71b2b054c7f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.05,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8218
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877011820' normalized='7877011820' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877011820"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8218 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"666ef630-f20e-447f-b153-c71b2b054c7f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":4,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/666ef630-f20e-447f-b153-c71b2b054c7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8218
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917877011820' normalized='7877011820' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917877011820"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 10:50:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8218 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4bf462a1-7d31-4c0f-8305-5a287f5f0b5d","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4bf462a1-7d31-4c0f-8305-5a287f5f0b5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:54:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8219 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4bf462a1-7d31-4c0f-8305-5a287f5f0b5d","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8219
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8219 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"666ef630-f20e-447f-b153-c71b2b054c7f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":4.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4bf462a1-7d31-4c0f-8305-5a287f5f0b5d","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8219
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8219 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9746b8d-eb82-4eae-85a7-294c36185102","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919511570
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c9746b8d-eb82-4eae-85a7-294c36185102
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:57:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8220 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9746b8d-eb82-4eae-85a7-294c36185102","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:58:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8220
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:58:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:58:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:58:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:58:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8220 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9746b8d-eb82-4eae-85a7-294c36185102","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":67}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8220
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 10:58:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8220 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916378621335 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b14edb17-605f-4427-8ea6-b74490f5692d","run_id":"b14edb17-605f-4427-8ea6-b74490f5692d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 11:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919511570182 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34","run_id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b14edb17-605f-4427-8ea6-b74490f5692d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b14edb17-605f-4427-8ea6-b74490f5692d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378621335' normalized='6378621335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378621335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8221 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b14edb17-605f-4427-8ea6-b74490f5692d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378621335' normalized='6378621335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378621335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8221 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b14edb17-605f-4427-8ea6-b74490f5692d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8222
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511570182' normalized='9511570182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511570182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8222 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b14edb17-605f-4427-8ea6-b74490f5692d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378621335' normalized='6378621335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378621335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8221 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8222
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511570182' normalized='9511570182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511570182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8222 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8222
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511570182' normalized='9511570182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511570182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8222 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b14edb17-605f-4427-8ea6-b74490f5692d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378621335' normalized='6378621335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378621335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8221 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b14edb17-605f-4427-8ea6-b74490f5692d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b14edb17-605f-4427-8ea6-b74490f5692d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378621335' normalized='6378621335' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378621335"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8221 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8222
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511570182' normalized='9511570182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511570182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8222 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4a4b233-aca7-4d58-b97d-0c2716d44e34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8222
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511570182' normalized='9511570182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511570182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8222 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0843b4db-4bc2-4d48-b6ab-391aa083c00c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917568265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0843b4db-4bc2-4d48-b6ab-391aa083c00c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:05:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8223 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0843b4db-4bc2-4d48-b6ab-391aa083c00c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8223
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8223 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a4a4b233-aca7-4d58-b97d-0c2716d44e34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7c88fc92-58b6-496f-809b-f3d840f981b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":66.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0843b4db-4bc2-4d48-b6ab-391aa083c00c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8223
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:06:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8223 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919785372
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4b288a74-d9c8-4e65-b4fe-03effa4c8991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8224 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8224
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"11e9d430-a7a0-4d4a-8cc5-9bb77796c1bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785372275","ivr_completed_at":"2026-07-26T05:39:33.981296"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8224 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8224
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"11e9d430-a7a0-4d4a-8cc5-9bb77796c1bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785372275","ivr_completed_at":"2026-07-26T05:39:33.981296"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8224 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917568265945 HTTP:200 response:{"status":"queued","message":"done","execution_id":"bd7ab843-303a-407d-8f13-68617d86b7f3","run_id":"bd7ab843-303a-407d-8f13-68617d86b7f3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bd7ab843-303a-407d-8f13-68617d86b7f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568265945' normalized='7568265945' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568265945"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:10:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8225 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8225
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568265945' normalized='7568265945' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568265945"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8225 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8225
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568265945' normalized='7568265945' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568265945"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8225 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.38,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8225
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568265945' normalized='7568265945' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568265945"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8225 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.22,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello madam\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8224
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"11e9d430-a7a0-4d4a-8cc5-9bb77796c1bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785372275","ivr_completed_at":"2026-07-26T05:39:33.981296"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8224 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":37,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bd7ab843-303a-407d-8f13-68617d86b7f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8225
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917568265945' normalized='7568265945' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917568265945"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8225 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:11:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello madam\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:11:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b288a74-d9c8-4e65-b4fe-03effa4c8991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:11:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:11:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8224
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:11:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:11:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"11e9d430-a7a0-4d4a-8cc5-9bb77796c1bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785372275","ivr_completed_at":"2026-07-26T05:39:33.981296"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:11:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 11:11:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8224 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4b288a74-d9c8-4e65-b4fe-03effa4c8991","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"211f4f63-1a72-43bc-b330-1cf0f392b519","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919540026
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 211f4f63-1a72-43bc-b330-1cf0f392b519
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:28:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8226 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"211f4f63-1a72-43bc-b330-1cf0f392b519","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8226
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c35df38a-5cd7-487b-9451-69367045323b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919540026377","ivr_completed_at":"2026-07-26T05:58:44.033834"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8226 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"211f4f63-1a72-43bc-b330-1cf0f392b519","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8226
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c35df38a-5cd7-487b-9451-69367045323b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919540026377","ivr_completed_at":"2026-07-26T05:58:44.033834"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:28:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8226 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:29:07 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Goyal', date_raw: '', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 11:29:07 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Goyal</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 11:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"211f4f63-1a72-43bc-b330-1cf0f392b519","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Orthopaedics', date: 'twenty six', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-26 11:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: 'twenty six'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-26 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 11:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Orthopaedics', date: '27 जुलाई', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-26 11:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-26 11:32:26 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-26 11:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Orthopaedics' → 2 found: Dr. Rashid Khan, Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-26 11:32:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:00 AM' → '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"211f4f63-1a72-43bc-b330-1cf0f392b519","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":52.23,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8226
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c35df38a-5cd7-487b-9451-69367045323b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919540026377","ivr_completed_at":"2026-07-26T05:58:44.033834"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 11:32:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8226 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"211f4f63-1a72-43bc-b330-1cf0f392b519","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":259,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/211f4f63-1a72-43bc-b330-1cf0f392b519
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8226
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8226 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1de049f-efce-4878-bfed-a65356c3731a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919950382
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f1de049f-efce-4878-bfed-a65356c3731a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:33:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8227 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1de049f-efce-4878-bfed-a65356c3731a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8227
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e4d544b2-d614-4d53-a40c-bb7cf7cab741","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919950382112","ivr_completed_at":"2026-07-26T06:03:19.610632"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8227 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1de049f-efce-4878-bfed-a65356c3731a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8227
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e4d544b2-d614-4d53-a40c-bb7cf7cab741","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919950382112","ivr_completed_at":"2026-07-26T06:03:19.610632"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:33:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8227 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Jyoti Sharma', date: 'कल'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-26 11:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-27'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-26 11:35:03 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-26 11:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-26 11:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1de049f-efce-4878-bfed-a65356c3731a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Pooja Chaudhary', phone: '9950382112', doctor_id: 12, date: '2026-07-27', time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-26 11:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:00 AM' → '10:00 AM' → '10:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-26 11:35:24 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-3FA410 — Pooja Chaudhary with Dr. Jyoti Sharma on 2026-07-27 at 10:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-26 11:35:24 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-3FA410</span> — Dr. Jyoti Sharma on 27 Jul 10:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1de049f-efce-4878-bfed-a65356c3731a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":33.72,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8227
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e4d544b2-d614-4d53-a40c-bb7cf7cab741","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919950382112","ivr_completed_at":"2026-07-26T06:03:19.610632"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-3FA410
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-26 11:37:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8227 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:38:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1de049f-efce-4878-bfed-a65356c3731a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":242,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:38:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1de049f-efce-4878-bfed-a65356c3731a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:38:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:38:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8227
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:38:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:38:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8227 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1de049f-efce-4878-bfed-a65356c3731a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":242.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7babc1d8-f0be-4695-b55a-318a2ab13885","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413345
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7babc1d8-f0be-4695-b55a-318a2ab13885
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8228 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7babc1d8-f0be-4695-b55a-318a2ab13885","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8228
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:41:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8228 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7babc1d8-f0be-4695-b55a-318a2ab13885","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8228
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:42:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8228 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd9cf564-d252-4f13-a3ec-03c9467472b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929559
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cd9cf564-d252-4f13-a3ec-03c9467472b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:44:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8229 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd9cf564-d252-4f13-a3ec-03c9467472b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8229
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bdfd0f8-f4ef-42fd-a22d-cb091ee3afe1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929559401","ivr_completed_at":"2026-07-26T06:15:04.438728"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8229 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd9cf564-d252-4f13-a3ec-03c9467472b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8229
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bdfd0f8-f4ef-42fd-a22d-cb091ee3afe1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929559401","ivr_completed_at":"2026-07-26T06:15:04.438728"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:45:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8229 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd7ab843-303a-407d-8f13-68617d86b7f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cd9cf564-d252-4f13-a3ec-03c9467472b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd9cf564-d252-4f13-a3ec-03c9467472b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.36,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 neuro \u0915\u0940 problem \u0939\u0948 \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8229
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4bdfd0f8-f4ef-42fd-a22d-cb091ee3afe1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929559401","ivr_completed_at":"2026-07-26T06:15:04.438728"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8229 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db97fc28-b1f9-4b35-8633-dd1d8d62c23d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919602128
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: db97fc28-b1f9-4b35-8633-dd1d8d62c23d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:46:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8230 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:46:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd9cf564-d252-4f13-a3ec-03c9467472b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":63,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 neuro \u0915\u0940 problem \u0939\u0948 \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:46:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd9cf564-d252-4f13-a3ec-03c9467472b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:46:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:46:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8229
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:46:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:46:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8229 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db97fc28-b1f9-4b35-8633-dd1d8d62c23d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8230
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:46:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8230 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db97fc28-b1f9-4b35-8633-dd1d8d62c23d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8230
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8230 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919413345925 HTTP:200 response:{"status":"queued","message":"done","execution_id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","run_id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 11:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919602128314 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d804271c-5f44-4d11-a9ee-5899fc3789f4","run_id":"d804271c-5f44-4d11-a9ee-5899fc3789f4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cf74f6f3-15a7-4c3a-95c4-240ffb665847
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413345925' normalized='9413345925' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413345925"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8231 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8231
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413345925' normalized='9413345925' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413345925"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8231 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d804271c-5f44-4d11-a9ee-5899fc3789f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d804271c-5f44-4d11-a9ee-5899fc3789f4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602128314' normalized='9602128314' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602128314"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8232 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d804271c-5f44-4d11-a9ee-5899fc3789f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8232
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602128314' normalized='9602128314' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602128314"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8232 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8231
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413345925' normalized='9413345925' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413345925"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8231 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d804271c-5f44-4d11-a9ee-5899fc3789f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db97fc28-b1f9-4b35-8633-dd1d8d62c23d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.03,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8231
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413345925' normalized='9413345925' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413345925"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8231 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d804271c-5f44-4d11-a9ee-5899fc3789f4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8232
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602128314' normalized='9602128314' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602128314"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:50:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8232 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":3,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf74f6f3-15a7-4c3a-95c4-240ffb665847
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8231
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919413345925' normalized='9413345925' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919413345925"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 11:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8231 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db97fc28-b1f9-4b35-8633-dd1d8d62c23d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c1f6112-d886-4b66-98d3-49e9ba5245b3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916307207
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2c1f6112-d886-4b66-98d3-49e9ba5245b3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:57:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8233 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c1f6112-d886-4b66-98d3-49e9ba5245b3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8233
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7b7acb4-d684-4f3a-b9b6-396a18358020","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916307207715","ivr_completed_at":"2026-07-26T06:27:36.787076"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8233 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c1f6112-d886-4b66-98d3-49e9ba5245b3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8233
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7b7acb4-d684-4f3a-b9b6-396a18358020","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916307207715","ivr_completed_at":"2026-07-26T06:27:36.787076"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:57:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8233 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c1f6112-d886-4b66-98d3-49e9ba5245b3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.03,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0915\u094d\u092f\u093e\nassistant:  \u091c\u0940, \u0915\u0943\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8233
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7b7acb4-d684-4f3a-b9b6-396a18358020","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916307207715","ivr_completed_at":"2026-07-26T06:27:36.787076"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8233 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7d07371-f1fa-45e3-b031-05a37ae65d39","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d7d07371-f1fa-45e3-b031-05a37ae65d39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 11:58:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8234 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7d07371-f1fa-45e3-b031-05a37ae65d39","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8234
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"cb75e8b3-22c7-4212-8637-678fe4fe84f1","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919314812459","ivr_completed_at":"2026-07-26T06:28:32.749583"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8234 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7d07371-f1fa-45e3-b031-05a37ae65d39","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8234
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:58:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8234 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c1f6112-d886-4b66-98d3-49e9ba5245b3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0915\u094d\u092f\u093e\nassistant:  \u091c\u0940, \u0915\u0943\u092a\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2c1f6112-d886-4b66-98d3-49e9ba5245b3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8233
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7b7acb4-d684-4f3a-b9b6-396a18358020","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916307207715","ivr_completed_at":"2026-07-26T06:27:36.787076"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 11:58:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8233 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7d07371-f1fa-45e3-b031-05a37ae65d39","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.43,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u092e\u093e\u0930\u0947 \u092f\u0939\u093e\u0902 \u0916\u0941\u0932 \u0939\u0940 \u0939\u0948 \u0915\u094d\u092f\u093e\nassistant:  \u092e\u0948\u0902 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8234
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8234 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2c1f6112-d886-4b66-98d3-49e9ba5245b3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7d07371-f1fa-45e3-b031-05a37ae65d39","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":58,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u092e\u093e\u0930\u0947 \u092f\u0939\u093e\u0902 \u0916\u0941\u0932 \u0939\u0940 \u0939\u0948 \u0915\u094d\u092f\u093e\nassistant:  \u092e\u0948\u0902 \u0938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7d07371-f1fa-45e3-b031-05a37ae65d39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8234
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8234 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"46f71c41-9ef5-4399-83f4-6b7a75bec643","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8205
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8205 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cf74f6f3-15a7-4c3a-95c4-240ffb665847","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":3.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2c1f6112-d886-4b66-98d3-49e9ba5245b3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919351258
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6129ce50-aee5-42c2-87da-e8aed818f9b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:09:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8235 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919351258056 HTTP:200 response:{"status":"queued","message":"done","execution_id":"96a955df-4060-42ea-8540-b46eaaff207d","run_id":"96a955df-4060-42ea-8540-b46eaaff207d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8236
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351258056' normalized='9351258056' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351258056"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8236 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8236
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351258056' normalized='9351258056' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351258056"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:10:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8236 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8235 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8236
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351258056' normalized='9351258056' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351258056"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8236 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.79,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8236
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351258056' normalized='9351258056' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351258056"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 12:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8236 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8235 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/96a955df-4060-42ea-8540-b46eaaff207d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8236
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351258056' normalized='9351258056' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351258056"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 12:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8236 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:0 response:
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:20:32 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:0 response:
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:20:47 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:21:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:21:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"96a955df-4060-42ea-8540-b46eaaff207d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11fb536b-5a16-4277-ad76-f7fcab1ff71b","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919001323
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 11fb536b-5a16-4277-ad76-f7fcab1ff71b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8237 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11fb536b-5a16-4277-ad76-f7fcab1ff71b","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8237
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8237 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11fb536b-5a16-4277-ad76-f7fcab1ff71b","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8237
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:27:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8237 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919001323561 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","run_id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fa3c27cf-91ab-42b9-8f2e-254360c2f384
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001323561' normalized='9001323561' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001323561"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8238 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8238
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001323561' normalized='9001323561' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001323561"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8238 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8238
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001323561' normalized='9001323561' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001323561"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8238 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6129ce50-aee5-42c2-87da-e8aed818f9b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.77,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8238
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001323561' normalized='9001323561' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001323561"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 12:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8238 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":18,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fa3c27cf-91ab-42b9-8f2e-254360c2f384
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8238
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001323561' normalized='9001323561' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001323561"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 12:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8238 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918639076
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cdd910e3-9e9a-4fc4-86c9-d892ffff938e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8239 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8239
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"100f4d34-dc42-481c-8b6a-428ae73b9de8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918639076358","ivr_completed_at":"2026-07-26T07:01:18.695892"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8239 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8239
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"100f4d34-dc42-481c-8b6a-428ae73b9de8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918639076358","ivr_completed_at":"2026-07-26T07:01:18.695892"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8239 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:31:58 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 12:31:58 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 12:31:58 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 12:31:58 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 12:33:13 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'sonography' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":25.14,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8239
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"100f4d34-dc42-481c-8b6a-428ae73b9de8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918639076358","ivr_completed_at":"2026-07-26T07:01:18.695892"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 12:33:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8239 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":164,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cdd910e3-9e9a-4fc4-86c9-d892ffff938e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8239
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:34:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8239 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":164.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":164.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cdd910e3-9e9a-4fc4-86c9-d892ffff938e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":164.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61d2ab5c-1d3a-4204-b777-fab1cb266822","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+968957340
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 61d2ab5c-1d3a-4204-b777-fab1cb266822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:49:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8240 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61d2ab5c-1d3a-4204-b777-fab1cb266822","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8240
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3a4588ad-307a-4fc0-a82c-6b0800e781bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:19:23.962762"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8240 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61d2ab5c-1d3a-4204-b777-fab1cb266822","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8240
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3a4588ad-307a-4fc0-a82c-6b0800e781bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:19:23.962762"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:49:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8240 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61d2ab5c-1d3a-4204-b777-fab1cb266822","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8240
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3a4588ad-307a-4fc0-a82c-6b0800e781bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:19:23.962762"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8240 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:49:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61d2ab5c-1d3a-4204-b777-fab1cb266822","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:49:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61d2ab5c-1d3a-4204-b777-fab1cb266822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:49:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:49:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8240
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:49:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:49:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3a4588ad-307a-4fc0-a82c-6b0800e781bc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:19:23.962762"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:49:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8240 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25bc639f-edd3-4c90-8167-dacf8a83475a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+968957340
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 25bc639f-edd3-4c90-8167-dacf8a83475a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:49:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8241 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25bc639f-edd3-4c90-8167-dacf8a83475a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8241
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73f01e88-1f47-4fbc-a2a3-5c397e8adaaf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:20:12.818653"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8241 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25bc639f-edd3-4c90-8167-dacf8a83475a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8241
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73f01e88-1f47-4fbc-a2a3-5c397e8adaaf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:20:12.818653"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8241 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"25bc639f-edd3-4c90-8167-dacf8a83475a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25bc639f-edd3-4c90-8167-dacf8a83475a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.09,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u091c\u0940  appointment \u0932\u0947\u0928\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8241
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73f01e88-1f47-4fbc-a2a3-5c397e8adaaf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:20:12.818653"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 12:50:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8241 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:50:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25bc639f-edd3-4c90-8167-dacf8a83475a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":54,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u091c\u0940  appointment \u0932\u0947\u0928\u093e 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:50:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/25bc639f-edd3-4c90-8167-dacf8a83475a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:50:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:50:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8241
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:50:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:50:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8241 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ee1f05-8c7f-4dca-9921-d2591a4babd0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116392
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c0ee1f05-8c7f-4dca-9921-d2591a4babd0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8242 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50fd708f-af47-4209-858a-5d8c55a1f567","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+968957340
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 50fd708f-af47-4209-858a-5d8c55a1f567
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:53:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8243 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ee1f05-8c7f-4dca-9921-d2591a4babd0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8242
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:53:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8242 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"71b3ba2f-4875-4d80-8ceb-2b766268f6cd","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917898950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 71b3ba2f-4875-4d80-8ceb-2b766268f6cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8244 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50fd708f-af47-4209-858a-5d8c55a1f567","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8243
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d9331632-d3e6-411f-af69-aa280fa2682b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:23:20.171723"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8243 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50fd708f-af47-4209-858a-5d8c55a1f567","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8243
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d9331632-d3e6-411f-af69-aa280fa2682b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:23:20.171723"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8243 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ee1f05-8c7f-4dca-9921-d2591a4babd0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8242
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8242 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"71b3ba2f-4875-4d80-8ceb-2b766268f6cd","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8244
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8244 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50fd708f-af47-4209-858a-5d8c55a1f567","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.61,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8243
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d9331632-d3e6-411f-af69-aa280fa2682b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+96895734084","ivr_completed_at":"2026-07-26T07:23:20.171723"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 12:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8243 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"71b3ba2f-4875-4d80-8ceb-2b766268f6cd","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8244
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:54:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8244 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50fd708f-af47-4209-858a-5d8c55a1f567","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":77,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/50fd708f-af47-4209-858a-5d8c55a1f567
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8243
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8243 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e89a51e-1058-4ee8-9d43-26147d6fa7c6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929449
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6e89a51e-1058-4ee8-9d43-26147d6fa7c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:55:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8245 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fa3c27cf-91ab-42b9-8f2e-254360c2f384","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"50fd708f-af47-4209-858a-5d8c55a1f567","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e89a51e-1058-4ee8-9d43-26147d6fa7c6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8245
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"02f9775c-2619-49b5-95d0-f75cfb0685dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929449905","ivr_completed_at":"2026-07-26T07:25:31.452914"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:55:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8245 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e89a51e-1058-4ee8-9d43-26147d6fa7c6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8245
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"02f9775c-2619-49b5-95d0-f75cfb0685dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929449905","ivr_completed_at":"2026-07-26T07:25:31.452914"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:55:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8245 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e89a51e-1058-4ee8-9d43-26147d6fa7c6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.49,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 \u092e\u0947\u0930\u0947 \u092a\u0948\u0938\u0947 \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8245
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"02f9775c-2619-49b5-95d0-f75cfb0685dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929449905","ivr_completed_at":"2026-07-26T07:25:31.452914"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 12:56:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8245 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:56:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e89a51e-1058-4ee8-9d43-26147d6fa7c6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 \u092e\u0947\u0930\u0947 \u092a\u0948\u0938\u0947 \u092f\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:56:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6e89a51e-1058-4ee8-9d43-26147d6fa7c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:56:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:56:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8245
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:56:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:56:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8245 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917976516
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 65b152dc-22ed-4f0e-b300-fcb2a85b8102
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 12:59:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8246 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8246
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"81111157-678a-4bfd-87d3-142b6ca9dbff","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976516363","ivr_completed_at":"2026-07-26T07:29:34.857361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8246 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8246
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"81111157-678a-4bfd-87d3-142b6ca9dbff","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976516363","ivr_completed_at":"2026-07-26T07:29:34.857361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:59:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8246 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8246
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"81111157-678a-4bfd-87d3-142b6ca9dbff","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976516363","ivr_completed_at":"2026-07-26T07:29:34.857361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 12:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8246 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919116392597 HTTP:200 response:{"status":"queued","message":"done","execution_id":"674b7180-1529-433d-bbe8-ce3521ca7638","run_id":"674b7180-1529-433d-bbe8-ce3521ca7638"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917898950126 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5a490d60-e10a-446f-9901-9aad38f1b304","run_id":"5a490d60-e10a-446f-9901-9aad38f1b304"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"674b7180-1529-433d-bbe8-ce3521ca7638","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 674b7180-1529-433d-bbe8-ce3521ca7638
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116392597' normalized='9116392597' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116392597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8247 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a490d60-e10a-446f-9901-9aad38f1b304","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5a490d60-e10a-446f-9901-9aad38f1b304
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917898950126' normalized='7898950126' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917898950126"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8248 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"674b7180-1529-433d-bbe8-ce3521ca7638","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8247
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116392597' normalized='9116392597' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116392597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8247 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a490d60-e10a-446f-9901-9aad38f1b304","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8248
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917898950126' normalized='7898950126' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917898950126"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8248 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5a490d60-e10a-446f-9901-9aad38f1b304","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.41,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a490d60-e10a-446f-9901-9aad38f1b304","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8248
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917898950126' normalized='7898950126' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917898950126"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8248 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"674b7180-1529-433d-bbe8-ce3521ca7638","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8247
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116392597' normalized='9116392597' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116392597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8247 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/65b152dc-22ed-4f0e-b300-fcb2a85b8102
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8246
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"81111157-678a-4bfd-87d3-142b6ca9dbff","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976516363","ivr_completed_at":"2026-07-26T07:29:34.857361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 13:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8246 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"674b7180-1529-433d-bbe8-ce3521ca7638","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8247
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116392597' normalized='9116392597' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116392597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8247 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a490d60-e10a-446f-9901-9aad38f1b304","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.27,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8248
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917898950126' normalized='7898950126' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917898950126"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8248 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"674b7180-1529-433d-bbe8-ce3521ca7638","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":13,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/674b7180-1529-433d-bbe8-ce3521ca7638
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8247
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919116392597' normalized='9116392597' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919116392597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8247 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5a490d60-e10a-446f-9901-9aad38f1b304","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":19,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5a490d60-e10a-446f-9901-9aad38f1b304
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8248
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917898950126' normalized='7898950126' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917898950126"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8248 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5a490d60-e10a-446f-9901-9aad38f1b304","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":19.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917976516363 HTTP:200 response:{"status":"queued","message":"done","execution_id":"14ab41a4-e845-495f-9ea0-ee607aec7111","run_id":"14ab41a4-e845-495f-9ea0-ee607aec7111"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14ab41a4-e845-495f-9ea0-ee607aec7111","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 14ab41a4-e845-495f-9ea0-ee607aec7111
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976516363' normalized='7976516363' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976516363"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8249 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14ab41a4-e845-495f-9ea0-ee607aec7111","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8249
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976516363' normalized='7976516363' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976516363"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8249 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14ab41a4-e845-495f-9ea0-ee607aec7111","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8249
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976516363' normalized='7976516363' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976516363"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8249 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"14ab41a4-e845-495f-9ea0-ee607aec7111","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14ab41a4-e845-495f-9ea0-ee607aec7111","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.94,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8249
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976516363' normalized='7976516363' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976516363"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8249 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:11:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14ab41a4-e845-495f-9ea0-ee607aec7111","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:11:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/14ab41a4-e845-495f-9ea0-ee607aec7111
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:11:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:11:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8249
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:11:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976516363' normalized='7976516363' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:11:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976516363"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:11:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:11:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8249 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"337afc0d-87a7-4e1b-8ea0-1f346c77f693","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917357503
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 337afc0d-87a7-4e1b-8ea0-1f346c77f693
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:12:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8250 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"337afc0d-87a7-4e1b-8ea0-1f346c77f693","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917357503
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8250
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:12:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8250 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"14ab41a4-e845-495f-9ea0-ee607aec7111","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917357503833 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0e4299bf-f370-4747-b34e-1656842ffc01","run_id":"0e4299bf-f370-4747-b34e-1656842ffc01"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e4299bf-f370-4747-b34e-1656842ffc01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0e4299bf-f370-4747-b34e-1656842ffc01
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357503833' normalized='7357503833' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357503833"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8251 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e4299bf-f370-4747-b34e-1656842ffc01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8251
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357503833' normalized='7357503833' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357503833"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8251 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e4299bf-f370-4747-b34e-1656842ffc01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"65b152dc-22ed-4f0e-b300-fcb2a85b8102","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e4299bf-f370-4747-b34e-1656842ffc01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8251
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917357503833' normalized='7357503833' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357503833"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:20:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8251 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72cbdf82-d8b0-4f34-9ce1-1acfdca72743","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919079152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 72cbdf82-d8b0-4f34-9ce1-1acfdca72743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:21:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8252 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72cbdf82-d8b0-4f34-9ce1-1acfdca72743","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8252
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8252 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72cbdf82-d8b0-4f34-9ce1-1acfdca72743","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":68}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8252
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8252 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e4299bf-f370-4747-b34e-1656842ffc01","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"72cbdf82-d8b0-4f34-9ce1-1acfdca72743","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ce5da0f-1a15-4bc3-ae10-ac71b8f25b1e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917727005
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6ce5da0f-1a15-4bc3-ae10-ac71b8f25b1e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:25:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8253 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ce5da0f-1a15-4bc3-ae10-ac71b8f25b1e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8253
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8253 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ce5da0f-1a15-4bc3-ae10-ac71b8f25b1e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":69}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8253
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:27:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8253 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36738633-f697-4aa1-810e-e630e8b734c5","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918386863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 36738633-f697-4aa1-810e-e630e8b734c5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:29:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8254 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36738633-f697-4aa1-810e-e630e8b734c5","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8254
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:29:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8254 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919079152860 HTTP:200 response:{"status":"queued","message":"done","execution_id":"075b3ceb-0985-4920-a592-5ef7977a4437","run_id":"075b3ceb-0985-4920-a592-5ef7977a4437"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917727005024 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3a339fae-8042-45a5-badd-bcf74d3489d1","run_id":"3a339fae-8042-45a5-badd-bcf74d3489d1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918386863862 HTTP:200 response:{"status":"queued","message":"done","execution_id":"311107a1-8fdc-4755-9f82-f5e2347f54e8","run_id":"311107a1-8fdc-4755-9f82-f5e2347f54e8"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"075b3ceb-0985-4920-a592-5ef7977a4437","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 075b3ceb-0985-4920-a592-5ef7977a4437
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919079152860' normalized='9079152860' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919079152860"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8255 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a339fae-8042-45a5-badd-bcf74d3489d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3a339fae-8042-45a5-badd-bcf74d3489d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917727005024' normalized='7727005024' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917727005024"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8256 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"311107a1-8fdc-4755-9f82-f5e2347f54e8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 311107a1-8fdc-4755-9f82-f5e2347f54e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918386863862' normalized='8386863862' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918386863862"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8257 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a339fae-8042-45a5-badd-bcf74d3489d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8256
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917727005024' normalized='7727005024' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917727005024"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8256 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"311107a1-8fdc-4755-9f82-f5e2347f54e8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8257
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918386863862' normalized='8386863862' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918386863862"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8257 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"075b3ceb-0985-4920-a592-5ef7977a4437","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919079152860' normalized='9079152860' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919079152860"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8255 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97bdaa96-fc76-4ebe-801d-fb81715be208","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 97bdaa96-fc76-4ebe-801d-fb81715be208
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8258 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a339fae-8042-45a5-badd-bcf74d3489d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8256
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917727005024' normalized='7727005024' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917727005024"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8256 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"075b3ceb-0985-4920-a592-5ef7977a4437","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6ce5da0f-1a15-4bc3-ae10-ac71b8f25b1e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"311107a1-8fdc-4755-9f82-f5e2347f54e8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8257
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918386863862' normalized='8386863862' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918386863862"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8257 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a339fae-8042-45a5-badd-bcf74d3489d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8256
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917727005024' normalized='7727005024' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917727005024"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8256 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"075b3ceb-0985-4920-a592-5ef7977a4437","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919079152860' normalized='9079152860' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919079152860"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8255 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a339fae-8042-45a5-badd-bcf74d3489d1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a339fae-8042-45a5-badd-bcf74d3489d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8256
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917727005024' normalized='7727005024' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917727005024"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:30:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8256 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36738633-f697-4aa1-810e-e630e8b734c5","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8254
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8254 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"075b3ceb-0985-4920-a592-5ef7977a4437","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.86,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919079152860' normalized='9079152860' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919079152860"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8255 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97bdaa96-fc76-4ebe-801d-fb81715be208","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8258
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:30:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8258 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"311107a1-8fdc-4755-9f82-f5e2347f54e8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.51,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8257
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918386863862' normalized='8386863862' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918386863862"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:30:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8257 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"075b3ceb-0985-4920-a592-5ef7977a4437","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/075b3ceb-0985-4920-a592-5ef7977a4437
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919079152860' normalized='9079152860' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919079152860"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8255 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"311107a1-8fdc-4755-9f82-f5e2347f54e8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/311107a1-8fdc-4755-9f82-f5e2347f54e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8257
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918386863862' normalized='8386863862' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918386863862"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8257 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97bdaa96-fc76-4ebe-801d-fb81715be208","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8258
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:31:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8258 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"311107a1-8fdc-4755-9f82-f5e2347f54e8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6ce5da0f-1a15-4bc3-ae10-ac71b8f25b1e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7358b1c1-eac0-45d6-81ab-4a41bf5fe7af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919468886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7358b1c1-eac0-45d6-81ab-4a41bf5fe7af
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:35:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8259 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7358b1c1-eac0-45d6-81ab-4a41bf5fe7af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8259
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:36:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8259 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919468886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2a5b4bf9-b671-4717-9dbd-319822def5f6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:36:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8260 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7358b1c1-eac0-45d6-81ab-4a41bf5fe7af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8259
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:37:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8259 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fa9c419a-46dd-4f45-a63b-e230a6405832","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468886915","ivr_completed_at":"2026-07-26T08:07:12.845567"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8260 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fa9c419a-46dd-4f45-a63b-e230a6405832","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468886915","ivr_completed_at":"2026-07-26T08:07:12.845567"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 13:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8260 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:37:28 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Anup Jyoti', date_raw: 'आज', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 13:37:28 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">jyoti</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 13:37:28 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 13:38:00 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Anukriti Sood', date_raw: 'आज', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 13:38:00 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Anukriti Sood</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 13:39:21 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'General Surgery', date_raw: 'आज', check_date: '2026-07-26'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-26 13:39:21 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'general' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 13:39:21 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">general</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-26 13:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 13:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-26 13:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-26', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-26 13:40:02 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'General Surgery', date: '29 जुलाई'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-26 13:40:02 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-29'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-26 13:40:02 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'general' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-26 13:40:02 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">general</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-26 13:40:02 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'General Surgery' → 2 found: Dr. Arun Sharma, Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-26 13:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918209708086 HTTP:200 response:{"status":"queued","message":"done","execution_id":"79f8e9be-adab-4885-8773-08fc8e1bff37","run_id":"79f8e9be-adab-4885-8773-08fc8e1bff37"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919468886915 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a9b46957-f67e-42a5-89fb-7a1c741dff61","run_id":"a9b46957-f67e-42a5-89fb-7a1c741dff61"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79f8e9be-adab-4885-8773-08fc8e1bff37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 79f8e9be-adab-4885-8773-08fc8e1bff37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209708086' normalized='8209708086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209708086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8261 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9b46957-f67e-42a5-89fb-7a1c741dff61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a9b46957-f67e-42a5-89fb-7a1c741dff61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919468886915' normalized='9468886915' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919468886915"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8262 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9b46957-f67e-42a5-89fb-7a1c741dff61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8262
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919468886915' normalized='9468886915' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919468886915"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8262 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79f8e9be-adab-4885-8773-08fc8e1bff37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8261
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209708086' normalized='8209708086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209708086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8261 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"79f8e9be-adab-4885-8773-08fc8e1bff37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79f8e9be-adab-4885-8773-08fc8e1bff37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8261
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209708086' normalized='8209708086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209708086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8261 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9b46957-f67e-42a5-89fb-7a1c741dff61","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8262
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919468886915' normalized='9468886915' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919468886915"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:40:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8262 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":51.95,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 ma'am \u0939\u092e\u0947\u0902 \u091c\u093e\u0928\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fa9c419a-46dd-4f45-a63b-e230a6405832","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919468886915","ivr_completed_at":"2026-07-26T08:07:12.845567"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 13:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8260 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79f8e9be-adab-4885-8773-08fc8e1bff37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.95,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8261
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209708086' normalized='8209708086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209708086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8261 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"79f8e9be-adab-4885-8773-08fc8e1bff37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":37,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/79f8e9be-adab-4885-8773-08fc8e1bff37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8261
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209708086' normalized='8209708086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209708086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8261 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:41:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":255,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 ma'am \u0939\u092e\u0947\u0902 \u091c\u093e\u0928\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:41:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2a5b4bf9-b671-4717-9dbd-319822def5f6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:41:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:41:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:41:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:41:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8260 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e21f996-d36a-4493-8fc6-7e93eec84c18","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917023521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2e21f996-d36a-4493-8fc6-7e93eec84c18
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:42:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8263 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e21f996-d36a-4493-8fc6-7e93eec84c18","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8263
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8263 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f27d747-b6ef-4fb2-940a-df877313cdb4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918742871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7f27d747-b6ef-4fb2-940a-df877313cdb4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8264 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f27d747-b6ef-4fb2-940a-df877313cdb4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8264
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:44:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8264 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e21f996-d36a-4493-8fc6-7e93eec84c18","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8263
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:44:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8263 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f27d747-b6ef-4fb2-940a-df877313cdb4","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8264
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:45:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8264 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"79f8e9be-adab-4885-8773-08fc8e1bff37","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917023521619 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","run_id":"f8fb30ab-cac5-4ca4-a546-503ecb488728"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918742871025 HTTP:200 response:{"status":"queued","message":"done","execution_id":"39c4014e-7b84-4dda-8997-6efd76c46173","run_id":"39c4014e-7b84-4dda-8997-6efd76c46173"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f8fb30ab-cac5-4ca4-a546-503ecb488728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917023521619' normalized='7023521619' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917023521619"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8265 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39c4014e-7b84-4dda-8997-6efd76c46173","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 39c4014e-7b84-4dda-8997-6efd76c46173
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918742871025' normalized='8742871025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918742871025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8266 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917023521619' normalized='7023521619' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917023521619"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8265 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39c4014e-7b84-4dda-8997-6efd76c46173","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8266
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918742871025' normalized='8742871025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918742871025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8266 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917023521619' normalized='7023521619' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917023521619"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8265 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39c4014e-7b84-4dda-8997-6efd76c46173","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8266
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918742871025' normalized='8742871025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918742871025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 13:50:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8266 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39c4014e-7b84-4dda-8997-6efd76c46173","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8266
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918742871025' normalized='8742871025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918742871025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8266 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.75,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917023521619' normalized='7023521619' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917023521619"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8265 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39c4014e-7b84-4dda-8997-6efd76c46173","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/39c4014e-7b84-4dda-8997-6efd76c46173
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8266
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918742871025' normalized='8742871025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918742871025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:51:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8266 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:51:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":15,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 13:51:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f8fb30ab-cac5-4ca4-a546-503ecb488728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 13:51:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 13:51:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 13:51:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917023521619' normalized='7023521619' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 13:51:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917023521619"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 13:51:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 13:51:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8265 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 13:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 13:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 14:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 14:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff5c8a5b-20eb-449b-ba03-d3f7c9d9cc6d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166608
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ff5c8a5b-20eb-449b-ba03-d3f7c9d9cc6d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:15:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8267 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff5c8a5b-20eb-449b-ba03-d3f7c9d9cc6d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8267
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:15:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8267 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f8fb30ab-cac5-4ca4-a546-503ecb488728","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":15.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff5c8a5b-20eb-449b-ba03-d3f7c9d9cc6d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":598,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8267
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8267 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 14:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919166608483 HTTP:200 response:{"status":"queued","message":"done","execution_id":"42dc687b-0e64-4d21-8342-4e5819d39b72","run_id":"42dc687b-0e64-4d21-8342-4e5819d39b72"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 14:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8268
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166608483' normalized='9166608483' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166608483"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8268 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8268
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166608483' normalized='9166608483' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166608483"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8268 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8268
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166608483' normalized='9166608483' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166608483"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8268 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"337afc0d-87a7-4e1b-8ea0-1f346c77f693","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8250
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8250 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"337afc0d-87a7-4e1b-8ea0-1f346c77f693","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8250
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 14:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8250 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 14:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +96895734084 HTTP:400 response:{"message":"Only +1 and +91 numbers are allowed."}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 14:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 14:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42dc687b-0e64-4d21-8342-4e5819d39b72","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2a5b4bf9-b671-4717-9dbd-319822def5f6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":255.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"676fb444-a97b-42da-98a2-c6bdc40d2092","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918290944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 676fb444-a97b-42da-98a2-c6bdc40d2092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8269 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"676fb444-a97b-42da-98a2-c6bdc40d2092","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8269 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"676fb444-a97b-42da-98a2-c6bdc40d2092","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:06:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8269 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462514
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8f161209-34eb-430b-b53a-75f86f947e71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:06:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8270 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8270
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d75230e7-dd80-424d-b8d0-da6a5952096d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462514555","ivr_completed_at":"2026-07-26T09:37:21.388539"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:07:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8270 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8270
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d75230e7-dd80-424d-b8d0-da6a5952096d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462514555","ivr_completed_at":"2026-07-26T09:37:21.388539"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:07:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8270 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8270
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d75230e7-dd80-424d-b8d0-da6a5952096d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462514555","ivr_completed_at":"2026-07-26T09:37:21.388539"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:07:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8270 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":39,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8f161209-34eb-430b-b53a-75f86f947e71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8270
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d75230e7-dd80-424d-b8d0-da6a5952096d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462514555","ivr_completed_at":"2026-07-26T09:37:21.388539"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8270 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918290944834 HTTP:200 response:{"status":"queued","message":"done","execution_id":"744d1828-2f23-475b-a24d-02b5bf785c49","run_id":"744d1828-2f23-475b-a24d-02b5bf785c49"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"744d1828-2f23-475b-a24d-02b5bf785c49","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 744d1828-2f23-475b-a24d-02b5bf785c49
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290944834' normalized='8290944834' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290944834"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8271 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"744d1828-2f23-475b-a24d-02b5bf785c49","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8271
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290944834' normalized='8290944834' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290944834"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8271 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"744d1828-2f23-475b-a24d-02b5bf785c49","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8271
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290944834' normalized='8290944834' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290944834"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8271 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"744d1828-2f23-475b-a24d-02b5bf785c49","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"744d1828-2f23-475b-a24d-02b5bf785c49","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8271
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290944834' normalized='8290944834' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290944834"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 15:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8271 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"744d1828-2f23-475b-a24d-02b5bf785c49","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/744d1828-2f23-475b-a24d-02b5bf785c49
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8271
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290944834' normalized='8290944834' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8271 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"92cf6a92-309e-40eb-bbf8-38c6b42358de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918441874
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 92cf6a92-309e-40eb-bbf8-38c6b42358de
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8272 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"92cf6a92-309e-40eb-bbf8-38c6b42358de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8272
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8272 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"92cf6a92-309e-40eb-bbf8-38c6b42358de","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8272
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:14:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8272 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"744d1828-2f23-475b-a24d-02b5bf785c49","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919462514555 HTTP:200 response:{"status":"queued","message":"done","execution_id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","run_id":"40034a7a-139c-40b6-b8cc-3cd1077499c4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 15:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918441874771 HTTP:200 response:{"status":"queued","message":"done","execution_id":"65831776-bac1-4859-a93e-907730482a63","run_id":"65831776-bac1-4859-a93e-907730482a63"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 40034a7a-139c-40b6-b8cc-3cd1077499c4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462514555' normalized='9462514555' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462514555"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8273 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65831776-bac1-4859-a93e-907730482a63","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 65831776-bac1-4859-a93e-907730482a63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918441874771' normalized='8441874771' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918441874771"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8274 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65831776-bac1-4859-a93e-907730482a63","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8274
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918441874771' normalized='8441874771' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918441874771"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8274 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8273
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462514555' normalized='9462514555' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462514555"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8273 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65831776-bac1-4859-a93e-907730482a63","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8274
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918441874771' normalized='8441874771' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918441874771"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:20:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8274 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8273
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462514555' normalized='9462514555' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462514555"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8273 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8f161209-34eb-430b-b53a-75f86f947e71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ad31ee0-824d-4872-a802-97428d20fe70","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916377035
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5ad31ee0-824d-4872-a802-97428d20fe70
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:33:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8275 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ad31ee0-824d-4872-a802-97428d20fe70","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8275
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8275 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5ad31ee0-824d-4872-a802-97428d20fe70","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8275
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:34:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8275 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"40034a7a-139c-40b6-b8cc-3cd1077499c4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5ad31ee0-824d-4872-a802-97428d20fe70","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e10bd6b-805a-4469-bc1b-ee2c6b2da836","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916377364
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0e10bd6b-805a-4469-bc1b-ee2c6b2da836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8276 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e10bd6b-805a-4469-bc1b-ee2c6b2da836","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8276
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8276 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d180618d-d8db-402a-beb5-2ea44af79a19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166325
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d180618d-d8db-402a-beb5-2ea44af79a19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8277 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916377035039 HTTP:200 response:{"status":"queued","message":"done","execution_id":"05ec27ff-af7d-4112-ab72-a74ea341bcdf","run_id":"05ec27ff-af7d-4112-ab72-a74ea341bcdf"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 15:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916377364158 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b9197e92-4c28-4020-8389-0e6a7a0285e4","run_id":"b9197e92-4c28-4020-8389-0e6a7a0285e4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 15:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919166325123 HTTP:200 response:{"status":"queued","message":"done","execution_id":"30872ab8-cc85-4e74-b447-36da23733e9d","run_id":"30872ab8-cc85-4e74-b447-36da23733e9d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"05ec27ff-af7d-4112-ab72-a74ea341bcdf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 05ec27ff-af7d-4112-ab72-a74ea341bcdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377035039' normalized='6377035039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377035039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8278 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9197e92-4c28-4020-8389-0e6a7a0285e4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b9197e92-4c28-4020-8389-0e6a7a0285e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377364158' normalized='6377364158' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377364158"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8279 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"05ec27ff-af7d-4112-ab72-a74ea341bcdf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377035039' normalized='6377035039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377035039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8278 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 30872ab8-cc85-4e74-b447-36da23733e9d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166325123' normalized='9166325123' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166325123"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8280 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166325123' normalized='9166325123' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166325123"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8280 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9197e92-4c28-4020-8389-0e6a7a0285e4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8279
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377364158' normalized='6377364158' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377364158"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8279 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166325123' normalized='9166325123' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166325123"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8280 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b9197e92-4c28-4020-8389-0e6a7a0285e4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d180618d-d8db-402a-beb5-2ea44af79a19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9197e92-4c28-4020-8389-0e6a7a0285e4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8279
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377364158' normalized='6377364158' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377364158"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8279 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d180618d-d8db-402a-beb5-2ea44af79a19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8277
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8277 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"05ec27ff-af7d-4112-ab72-a74ea341bcdf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377035039' normalized='6377035039' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377035039"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8278 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:40:48 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'MRI' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e10bd6b-805a-4469-bc1b-ee2c6b2da836","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8276
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8276 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9197e92-4c28-4020-8389-0e6a7a0285e4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.37,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8279
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377364158' normalized='6377364158' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916377364158"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 15:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8279 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.06,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166325123' normalized='9166325123' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166325123"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 15:41:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8280 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166325
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8281 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8281
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b7b19aee-9dec-4d22-9eb0-c069f0a1c220","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166325123","ivr_completed_at":"2026-07-26T10:11:22.678242"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8281 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8281
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b7b19aee-9dec-4d22-9eb0-c069f0a1c220","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166325123","ivr_completed_at":"2026-07-26T10:11:22.678242"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:41:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8281 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.07,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8281
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b7b19aee-9dec-4d22-9eb0-c069f0a1c220","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166325123","ivr_completed_at":"2026-07-26T10:11:22.678242"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8281 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d180618d-d8db-402a-beb5-2ea44af79a19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8277
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8277 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":54,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/30872ab8-cc85-4e74-b447-36da23733e9d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166325123' normalized='9166325123' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166325123"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8280 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9197e92-4c28-4020-8389-0e6a7a0285e4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":42,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b9197e92-4c28-4020-8389-0e6a7a0285e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8279
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916377364158' normalized='6377364158' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8279 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":18,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8281
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b7b19aee-9dec-4d22-9eb0-c069f0a1c220","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166325123","ivr_completed_at":"2026-07-26T10:11:22.678242"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 15:42:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8281 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3eea00f-1f86-4704-a2dd-f5cf77d83b7f","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917627042
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f3eea00f-1f86-4704-a2dd-f5cf77d83b7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8282 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3eea00f-1f86-4704-a2dd-f5cf77d83b7f","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8282
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8282 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3eea00f-1f86-4704-a2dd-f5cf77d83b7f","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":597,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8282
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:53:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8282 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 15:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"30872ab8-cc85-4e74-b447-36da23733e9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690611b3-e08d-4739-8f5c-c6e9442aac83","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918005954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 690611b3-e08d-4739-8f5c-c6e9442aac83
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 15:59:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8283 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690611b3-e08d-4739-8f5c-c6e9442aac83","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8283
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"1a20d922-d24e-41ee-ae3e-f87dd95921a1","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+918005954540","ivr_completed_at":"2026-07-26T10:29:59.851128"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8283 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690611b3-e08d-4739-8f5c-c6e9442aac83","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8283
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8283 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:00:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917627042405 HTTP:200 response:{"status":"queued","message":"done","execution_id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","run_id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917627042405' normalized='7627042405' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917627042405"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8284 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917627042405' normalized='7627042405' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917627042405"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8284 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690611b3-e08d-4739-8f5c-c6e9442aac83","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.69,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  \u092e\u0947\u0930\u093e \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8283
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8283 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917627042405' normalized='7627042405' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917627042405"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8284 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:01:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"690611b3-e08d-4739-8f5c-c6e9442aac83","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":55,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  \u092e\u0947\u0930\u093e \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:01:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/690611b3-e08d-4739-8f5c-c6e9442aac83
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:01:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:01:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8283
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:01:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:01:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8283 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"39bc1aca-5111-49a7-8bc0-b98b1eaf3d6e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7928c0-d0ff-44f7-b27f-9efbf5227469","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917877477
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7f7928c0-d0ff-44f7-b27f-9efbf5227469
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8285 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7928c0-d0ff-44f7-b27f-9efbf5227469","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8285
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d8906415-0dae-4feb-ac1f-445532b20052","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877477191","ivr_completed_at":"2026-07-26T10:39:44.263322"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8285 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7928c0-d0ff-44f7-b27f-9efbf5227469","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8285
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d8906415-0dae-4feb-ac1f-445532b20052","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877477191","ivr_completed_at":"2026-07-26T10:39:44.263322"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:09:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8285 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7f7928c0-d0ff-44f7-b27f-9efbf5227469","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7928c0-d0ff-44f7-b27f-9efbf5227469","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.2,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 permanent \u0932\u0947\u0928\u093e\nassistant: \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8285
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d8906415-0dae-4feb-ac1f-445532b20052","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877477191","ivr_completed_at":"2026-07-26T10:39:44.263322"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8285 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7928c0-d0ff-44f7-b27f-9efbf5227469","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 permanent \u0932\u0947\u0928\u093e\nassistant: \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f7928c0-d0ff-44f7-b27f-9efbf5227469
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8285
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d8906415-0dae-4feb-ac1f-445532b20052","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917877477191","ivr_completed_at":"2026-07-26T10:39:44.263322"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:10:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 16:10:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8285 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ed7eccb-d04e-456c-9345-b40c7c7f451a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919877358
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6ed7eccb-d04e-456c-9345-b40c7c7f451a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8286 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ed7eccb-d04e-456c-9345-b40c7c7f451a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:11:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8286 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ed7eccb-d04e-456c-9345-b40c7c7f451a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8286 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"51cf27d9-0f0e-4dc8-9ecb-c7113dd78584","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6ed7eccb-d04e-456c-9345-b40c7c7f451a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919877358025 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0ce5656a-863e-4a8c-bd94-cd9af3f124a2","run_id":"0ce5656a-863e-4a8c-bd94-cd9af3f124a2"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ce5656a-863e-4a8c-bd94-cd9af3f124a2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0ce5656a-863e-4a8c-bd94-cd9af3f124a2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919877358025' normalized='9877358025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919877358025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8287 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ce5656a-863e-4a8c-bd94-cd9af3f124a2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8287
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919877358025' normalized='9877358025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919877358025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8287 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0ce5656a-863e-4a8c-bd94-cd9af3f124a2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6ed7eccb-d04e-456c-9345-b40c7c7f451a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ce5656a-863e-4a8c-bd94-cd9af3f124a2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8287
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919877358025' normalized='9877358025' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919877358025"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8287 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1cb32ed-e1db-4fb9-b1fd-b970f1c6db4b","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918302819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c1cb32ed-e1db-4fb9-b1fd-b970f1c6db4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:23:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8288 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1cb32ed-e1db-4fb9-b1fd-b970f1c6db4b","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8288
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8288 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e4391f6-5d11-421e-97a8-bb5f991aeffe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887528
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6e4391f6-5d11-421e-97a8-bb5f991aeffe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8289 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1cb32ed-e1db-4fb9-b1fd-b970f1c6db4b","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8288
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:25:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8288 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e4391f6-5d11-421e-97a8-bb5f991aeffe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8289
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab7e8fb8-3af9-4960-81c8-56c942039fb3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887528628","ivr_completed_at":"2026-07-26T10:55:08.386170"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8289 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e4391f6-5d11-421e-97a8-bb5f991aeffe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8289
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab7e8fb8-3af9-4960-81c8-56c942039fb3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887528628","ivr_completed_at":"2026-07-26T10:55:08.386170"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8289 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0ce5656a-863e-4a8c-bd94-cd9af3f124a2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6e4391f6-5d11-421e-97a8-bb5f991aeffe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:25:27 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-26', day: 'Sunday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e4391f6-5d11-421e-97a8-bb5f991aeffe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8289
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab7e8fb8-3af9-4960-81c8-56c942039fb3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887528628","ivr_completed_at":"2026-07-26T10:55:08.386170"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:25:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8289 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e4391f6-5d11-421e-97a8-bb5f991aeffe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":61,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6e4391f6-5d11-421e-97a8-bb5f991aeffe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8289
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ab7e8fb8-3af9-4960-81c8-56c942039fb3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887528628","ivr_completed_at":"2026-07-26T10:55:08.386170"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-26 16:26:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8289 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918302819169 HTTP:200 response:{"status":"queued","message":"done","execution_id":"549ad911-cdd7-4903-83cc-75e624fbb5f0","run_id":"549ad911-cdd7-4903-83cc-75e624fbb5f0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"549ad911-cdd7-4903-83cc-75e624fbb5f0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 549ad911-cdd7-4903-83cc-75e624fbb5f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302819169' normalized='8302819169' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302819169"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8290 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"549ad911-cdd7-4903-83cc-75e624fbb5f0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8290
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302819169' normalized='8302819169' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302819169"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8290 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"549ad911-cdd7-4903-83cc-75e624fbb5f0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6e4391f6-5d11-421e-97a8-bb5f991aeffe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"549ad911-cdd7-4903-83cc-75e624fbb5f0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8290
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918302819169' normalized='8302819169' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918302819169"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8290 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9065e2af-8b46-4170-82c8-c27dbfb22014","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918905330
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9065e2af-8b46-4170-82c8-c27dbfb22014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8291 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9065e2af-8b46-4170-82c8-c27dbfb22014","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8291
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:31:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8291 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9065e2af-8b46-4170-82c8-c27dbfb22014","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8291
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8291 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"0440ed4a-da85-46c8-80d8-ea704dd2c392","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते emergency से सुम�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"549ad911-cdd7-4903-83cc-75e624fbb5f0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9065e2af-8b46-4170-82c8-c27dbfb22014","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee3347e1-720e-4b6d-b9c6-66e7b04b77b0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918432150
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ee3347e1-720e-4b6d-b9c6-66e7b04b77b0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-26 16:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8292 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee3347e1-720e-4b6d-b9c6-66e7b04b77b0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8292
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ec2a8b16-518c-4c07-9b14-b3cfaf03003a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918432150925","ivr_completed_at":"2026-07-26T11:06:59.884314"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8292 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee3347e1-720e-4b6d-b9c6-66e7b04b77b0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8292
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ec2a8b16-518c-4c07-9b14-b3cfaf03003a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918432150925","ivr_completed_at":"2026-07-26T11:06:59.884314"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:37:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8292 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee3347e1-720e-4b6d-b9c6-66e7b04b77b0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0947\u0930\u093e discharge ticket \u0917\u0941\u092e \u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 8292
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ec2a8b16-518c-4c07-9b14-b3cfaf03003a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918432150925","ivr_completed_at":"2026-07-26T11:06:59.884314"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-26 16:38:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 8292 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782